ISP Reviews by shassell

After suffering PlusNets joke of a service for too long I decided to migrate. Broadband at the weekend was not usable until about ten pm. Constant disconnections. Never answer the phone or reply to emails. Eventually managed to contact cancellation team and requested a MAC code and informed them I wished to leave. Code was given reluctantly and after much pressure to stay. I settled outstanding bills with Plus and joined Fast net (superb). End of Month found Plusnet had billed me again. Two days to contact customer services. Sorry about that but we now need to leave your account open otherwise we cannot reimburse you, we close it after your refund. And it goes on, month after month.Each month they bill me again. Have now contacted Ofcom and instructed bank to stop DD payments, problem is, Plusnet also have my debit card details and they just dont give up. The latest now is an email from them stating that as I wish to leave I must contact the cancellation team to discuss this with them. Surely this is all illegal. Its making me feel ill.