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The following page displays a list of all the broadband ISP reviews posted by Sian (display name) to this system. Reviews can be edited by both the author and admins.
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ISP Reviews by Sian

 Airband (Broadband Fixed Line)
Posted: 01st May, 2020    By: Sian
Title: Trapped
Airband appear to have a monopoly where I live as they are the only company I can use. Over 4 years the signal has been very poor. Was installed before I moved in and involves cables running around the cooker and a huge hole through the kitchen wall to the outside. I have had to house it in a cupboard as they and the previous tenant had deemed it Ok to have cables all over the worktop and running near the sink. Have asked repeatedly for reinstallation as a new customer but they just refuse.
Customer services are mostly awful except for the out of hours team. Engineers come round and do nothing. Try to speak very flatly in tone on the phone as many of the staff will hang up on you if they detect a hint of human emotion in your voice.
The only reason I may have to move house, everything else is perfect but can only rent and airband have me trapped paying for what is, at best a shoddy service.

Time With Provider: 3 Years
Package Name: Basic.
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