ISP Reviews by smeeps

Signed up to Aquiss on 18 Dec 2024 pretty much as soon as Openreach FTTP became available to my property. It took two months to get connected (my final activation date was 19 Feb 2025) due to a blocked duct in the carriageway outside my property but the install process was as smooth as it could have been. Aquiss kept me updated (often via direct calls and emails from the Managing Director, Martin) in every step of the process and treated me as a valued customer, with near-instant personal replies rather than having to go through phone-trees and scripts as you do with other ISPs. Openreach needed 5 visits in the end to get everything hooked up but I'm very pleased with the final install, and Aquiss were very helpful throughout the process.

I paid for a gigabit line (1000/120) and as of today consistently get that on the line. The PPPoE details were provided well in advance of activation so I can connect my own router to the ONT (Modem) and get connected.

Absolutely zero complaints. If you want the perfect(?) ISP, look no further. You pay a little more than the budget options but the service is unparalleled.