ISP Reviews by soakes

I’ve recently moved back to Andrews & Arnold, ordering their 2500/2500 XGS-PON service, and the experience so far has been excellent.

I’ve mainly dealt with Steph, who has been fantastic throughout the process. Her emails are always cheerful and friendly, with a bit of good banter along the way. It’s refreshing to deal with someone so genuinely helpful and down to earth.

She arranged the new line to coincide with the end of my existing contract. When I received some confusing messages during the OTS transfer, she quickly looked into it, chased things up and reassured me that everything was progressing correctly.

Today, two CityFibre engineers arrived and installed the new XGS-PON ONT. Mine needed moving slightly due to the larger unit, but they had everything completed in around 15 minutes. They explained that the ONT would self-provision and even left me a mobile number to text if I had any problems afterwards. A nice touch.

The router came online without issue and my first speed test showed around 2300/2300 Mbps. I tried several endpoints and consistently got similar results.

I haven’t needed technical support yet because everything has simply worked, but based on my experience so far, I’m very happy to be back with AAISP. A particular shout-out to Steph — she’s been brilliant throughout.