I remember the days of ringing BT/Sky/Virgin Media and explaining that I had anything other than a basic open their box and plug it in network and being told that it was my fault the internet wasn't working. Even when a car was stuck in the relay box at the end of the road taking out all the phone lines to the street.
Unchained couldn't be more different. Got a slight speed dip over listed? They're on the docs and forums for your gear, with you, finding solutions and getting you what you pay for.
Time With Provider: 1 Years
Package Name: FTTP 550/75