Unchained ISP Reviews

I've been with Unchained around about a year. I've had no major issues at all, the service has always been very reliable. Support tickets have been answered very quickly, with honest and accurate responses.

I can't fault them.

A breath of fresh air compared to my previous providers. I was kept informed during the setup process on when and what to expect, and everything went as smoothly as it should.

The service has been very stable, fast and reliable.

When there has been a rare issue with the service, there has always been a quick apologetic response and detailed description of what is going on, and what the efforts are being made to resolve it. Unchained has all round brilliant customer service.

I am very happy with Unchained ISP and would highly recommend them.

If you need a stable and reliable FTTP with zero hassle then you'll want Unchained. This is an honest service with excellent support from technical experts.

Highly recommended. Had an issue where the previous owner of the property we moved into hadn't closed their account. For some reason this left me unable to take control of the ONT for the fibre connection. Keith sorted a temporary solution and has now sorted it completely. Reading online its not uncommon for other ISPs to not connect customers facing this issue so it was great to have chosen one where the issue was sorted so efficiently. Response times for customer support are amazing.

I've been with Unchained for many years, after being with many of the 'big guys' (Virgin Media, TalkTalk, Plusnet, Sky).

I've been with them through multiple house moves and different connection types. They have always been rock solid, reasonable with their pricing (no introductory deals and then cranking up the price later), and have incredible customer support! Got to be the best out there! The team is always very responsive and helpful, going above and beyond!

They are the only ISP I've ever had where 'it just works', and I don't have to worry about it. Working from home, it's very noticeable that while all my colleagues are often dropping off video calls 'due to internet issues', that has never once happened to me (although this does have the downside that I can't get out of meetings!).

They are just a great, no nonsense ISP that is focused on doing the right thing for the customer, and providing an outstanding service.

No doubt, this is the best ISP out there. Went for FTTP 330/50 as Keith always check to ensure everything go well. No mess around. This is probably the best ISP in UK as you can't go wrong with UnchainedISP.

Keith is very professional knowedge of broadband technical support.

You might think value is so expensive with this ISP but you won't regret it.

Pleased with UnchainedISP.

I was recommended UnchainedISP when looking for a solution for static IP addressing for my business located in a shared office facility.

I had a unique challenge, where the shared office facility provided an internet connection to me, however this was NAT'd and a single egress IP was shared amongst many customers.

I had a requirement for static addressing that my office provider could not satisfy so I started looking at options available on the market, I had heard through other business owners that this was something UnchainedISP could offer if I reached out.

After emailing their support Keith got back to me within just a couple of hours and, after a few queries about my existing hardware, was able to provide a way forward that perfectly satisfied my requirements (with static IPv6 addressing too!, although not required, it was included in the service).

I have had no issues with the service provided from UnchainedISP, and have since recommended them to other people and businesses I work with.

I moved to Unchained ISP at the beginning of 2024 when Eclipse rebranded and stopped offering competitive services. Keith was able to transfer my service seamlessly. Being in a rural area and working and running a business from home I required the best connection feasible. Unchained provided this by providing a bonded FTTC which has met our needs until FTTP has become available(at last!) The transition to FTTP with Unchained was as I expected. Straightforward, fast and great value. I would thoroughly recommend Unchained ISP for outstanding customer service and good value products.

I have been an unchainedisp customer for a number of years now, utilising a number of their different services, from their cheaper packages, to their top-tier packages and more recently to a bespoke solution tailored to me.

I have always found the team there excellent to deal with, quick to respond, passionate about what they do, extremely knowledgeable and really helpful even with things that I think most ISPs would consider beyond their remit, for instance providing assistance with configuration of routers which not only are not provided by them, but are certainly classed as more enterprise level equipment.

Further I have found them to be very honest about what service I require, not trying to drive me with a constant upsell, but helping me tailor a package to my actual consumption as well as helping me reassess this when my family situation changed to ensure everyone in the house can continue to game happy. with low latency. Really, that's all that matters, right?

I took out a 12-month contract with Unchained ISP and was happy with their service. The package I went for is on the expensive side but I wanted a stable hassle-free connection and got exactly this. Keith from their support team was very responsive. I would have stayed with this ISP but the service was too expensive for what our home broadband is generally used for.