Unchained ISP Reviews

My experience with Unchained ISP has been outstanding, highlighted by their efficient customer service and clear pricing. Unlike other ISPs, which often involve lengthy, scripted tech support calls, Unchained offers a swift and effective service. The time savings are absolutely invaluable.

**Cost Effectiveness:**
Though slightly pricier than some, they are not much higher. Pricing is offered without annual increases making it a cost-effective choice, especially when considering the often misleading discounted rates of other ISPs who can apply inflated annual prices rises by applying the rise to a pre-discounted monthly fee rather than the advertised monthly fee.

**Customer Service Experience:**
A minor sign-up issue was quickly resolved by their representative, Keith, who arranged a next-morning engineer visit with minimal effort from me. The Openreach ONT box was broken, so this was no fault of Unchained. This level of service is a welcome change from other ISPs, through which I have endured hours of pointless technical support scripts.

**Speed of Service:**
The sign-up process was impressively quick, taking less than a day, compared to the two-week standard with other providers.

**Contract Flexibility:**
They offer short-term contracts with low exit fees, but I do not anticipate that I will ever leave.

Searched ISP Review for a good broadband company and selected Unchained. It was a great choice as the installation was quick, and professional, modem arrived a bit late, but as promised it was an easy set up and BINGO we were on!! Keith is fantastic to liaise with as he tracked the modem delivery and even tracked when we were able to connect!! Helpful, professional and the best choice for ISP we could have made. It is early days, as we have been with them for 1 week, but I am really impressed...glad that I selected this company!

I've been extremely impressed since joining Unchained ISP on their top residential FTTP service of 1000Mbps Up / 115Mbps Down, which is provisioned via the BTW network on an Openreach FTTP line. I've previously had FTTP services from Zen and AAISP. I took the top package with Unchained ISP, which was very reasonably priced (similar to Zen, much less than AAISP), and has no usage limits. It came by default with a static IPV4 address, and I was able to upgrade with some extra static IPs for only a few pounds.

I've been very impressed by the performance; usually single threaded iperf3 tests to various locations across the UK and Europe are testing very close to the line rate, and latency is also excellent, averaging around 6-7ms to London servers (I'm in Norwich). The service has been rock solid since installation.

There is a well-organised support portal where queries are answered very quickly, and also a broadband portal that allows me to see live monitoring of the performance of the line, and make changes to various parameters. During the initial order, setup and following up I've had various interactions with Keith, which have been both prompt and very informative.

I'd highly recommend Unchained ISP if you are looking for a premium experience with personal service. 10/10.

Great service rom Keith, always on hand to help out and work through the issues. Was kept up to date every step of the way in the provision of the leased line and can't be happier with the speed and service

Moved here from AAISP, tech support every bit as good and I've saved a few pennies. Glad I made the move.

I cannot rate Unchained ISP highly enough. From the day I placed the order, Keith has added a personal touch you just don't get with some ISP's. It's fair to say I've been through a few ISP's small and big so it's taken a while to find one that does exactly what I need.
Low latency, great throughput and very high uptime at a reasonable price. Having constant quality monitoring is a massive bonus too. Top-notch ISP, Highly recommend!

I don't generate a lot of traffic and it's early days yet, but startup went smoothly and without any hitch.

Great support from Keith who listened and engaged with all my concerns during the whole process. All the information I needed was given at the right time without dumping it on me in one go.

I definitely felt he would have been there to help if I'd had any problems.

Customer service is great, support are excellent as the ISP would check everything to make sure all things go smooth from UnchainedISP. Happy to rejoined this company.

Now switching over to SoGEA FTTC 80/20 all went smooth.

Keith was very helpful nothing too much trouble.
FTTP where other providers was FTTC
Good speed, seamless transfer.
Very happy
Give them a try.

I've been with Unchained for a year and they are by far the most reliable and performant Internet service I've ever had. The FTTP ordering and install was excellent, as was the support with initial router configuration and connection. Sessions remain solid for months at a time with all stats available in their customer portal, far superior to that of my previous tv-bundled broadband package.
Customer support is amazing: I think the tickets I've raised have been responded to, usually by Keith, in about 10 minutes.
All this at very reasonable price for a package that includes a static IP on a reasonable contract term.
If you rely on high quality, stable Internet access for work (like I do) then Unchained are definitely the way to go.