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Unchained ISP Reviews

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4 Reviews
Value
Speed
Support
Services
Posted: 28th May, 2021    By: bulldog147
I have joined UnchainedISP from Plusnet. Customer service is great, support are excellent as the ISP would check everything to make sure all things go smooth from Plusnet FTTC switch over UnchainedISP Gfast. Happy to rejoined this company. Gfast cost nearly £50 a month but it doesn't bother me at all because my daughter and myself will be shared the cost (£25 per person)



Time With Provider: 1 Weeks
Package Name: G.fast 160/30
Value
Speed
Support
Services
Posted: 23rd Mar, 2021    By: jwood
I recently moved to a new place which unfortunately a certain major high-speed ISP does not provide a service to, and I thought I'd be stuck with a maximum ~70Mbit connection as is standard (fine for general use but as someone who works from home in a media company, downloading and uploading large files happened not just daily but hourly).

But refusing to just give up there, I did my research, checking all of the major suppliers and contacting probably 6 or 7 smaller companies about the possibility of a faster connection. Of the replies I got, most just told me nothing could be done -- 70 was the max.

But then I spoke to Keith at Unchained ISP, who told me straight away about their Bonded service -- they provide you with two dedicated broadband lines of the usual 70 each, and a special router (Firebrick) which merges those two lines. The result is double the normal speed, around 140Mbits download and about 30 upload! Not only that but any issues I've experienced so far (which were related to Openreach hardware issues) were responded to almost immediately by Keith, who continued to troubleshoot with me into the evening. He also responds on weekends, which is great for someone who is usually busy on weekdays!

I am so happy to say Unchained is my ISP, especially coming from the big companies to whom you are just a customer number.

Highly recommended!!

Time With Provider: 2 Months
Package Name: Bonded FTTC
Value
Speed
Support
Services
Posted: 25th Aug, 2020    By: streuli273
Keith responded very quickly and managed to resolve issues with openreach after a botched installation. I doubt these issues would've been sorted if I hadn't had such good 1 to 1 support. Great client portal shows some useful connection stats and a sync speed history.

Time With Provider: 1 Months
Package Name: Ultrafast G.Fast 160/30
Value
Speed
Support
Services
Posted: 02nd May, 2020    By: connoraye
Being one of the unlucky people, I'm connected via an Exchange Only Line. Don't fear though, if you are like me and are stuck in this situation, Unchained is the way forward.
I've never had such a 1-1 support experience with any other provider. I've been able to ask very inquisitive questions in order to get the best from my service. One of those questions lead me to take a second ADSL line with Unchained and they helped me get set up with ADSL bonding. I'm now surfing the interwebs with twice the double and upload than before.
No longer am I being told I sound like a robot on zoom meetings!

Time With Provider: 3 Months
Package Name: Home Broadband
Value
Speed
Support
Services
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