ISP Reviews by Tinkerbell

Before deciding to go with Post Office I did read reviews which suggested their customer service left a lot to be desired but I decided to give them the benefit of the doubt as I am limited in choice for providers in my area.

My internet was due to go live on Monday 27th Sept but I was unable to get any connection on my pc. My daughter's laptop picked it up no problem so I knew there was no problem with their equipment. I called their customer service and was very impressed when they said someone would call me back. Two hours later I was still waiting so called again and was told it can take up to 48 hours for a callback. Not too happy. Wednesday came and went without anyone contacting me so I called again. Told someone would call me back.

Saturday 7.00am I called again thinking I would get through to someone at that time but once again was told I would be put in a queue due to high call volumes. 11.00 called again, told someone would call me back, asked if it would be today and was told "hopefully". Decided to send email to tech support.

Monday 4th received reply to my email asking for further details, replied with details at 9.00am. Tuesday 5th received another email saying they could not help and I would need to speak to tech support. AAARRRGGGHHHH.

Tuesday 5th phoned again and to my huge surprise after 10 minutes on hold the phone was answered not by someone asking me to leave my number but by someone from tech support.

He then told me my problem was my computer (less than 6 months old with Windows 7 and was working perfectly well with previous ISP provider). Said there was nothing he could do and I would have to contact my computer manufacturer.

Sent an email to HP tech support explaining everything and in less than 24 hours received a very long and comprehensive response listing lots of things to try. After trying the first suggestion everything was working fine. It was simply a setting on the computer which needed adjusting and as far as I can see it should have been something Post Office should have told me to check.

Now that I am up and running I can say that connection seems to be good and at least my daughter's laptop works all over the house unlike with Sky when it would only work if she was within 6 ft of their router. I do find some pages are slower to load than they were before though when I checked my download speed it was roughy the same as before.

For someone who is not in an area that can get all the cheap internet offers due to BT's refusal to upgrade the lines Post Office does offer phone and broadband at a reasonable cost. I just hope that I never need to contact tech support again for any reason.