ISP Reviews by Tony Norton

I have been with Virgin since we moved to our present address in 2001. It was NTL in those days.
Until December 2020 I had been on the M100 package.

100Mbps download. Tick
24/7 phone calls. Tick
Limited TV, excluded the sport channels now sold to Sky and BT. Tick

I wanted to be able to watch the F1 GPs live. Virgin recommended the M200 package as, so they said, they couldn't just add the TV I wanted, and offered me an 18 month contract at £68 per month, which I accepted and was due to start on 22-12-2020.

Then it went wrong, and you can quote me, by name, on Facebook or elsewhere, please.

I have never, ever, had anything near 200Mbps. I read that the minimum guaranteed rate is 107Mbps, which is easily achievable on the 100Mbps download rate. My PC is connected via a 2 metre Ethernet Cat7 cable.

I strongly suspect that their attitude is "He only really wanted the extra TV channels so give him them, and the 20Mbps upload speed, but limit him to 100Mbps download. It will occasionally go over 107Mbps so we can claim it is within contract."

My average since 22-12-2020 is actually 96Mbps and the rate has frequently been as low as 50. My grandson is on the 350Mbps package which has yielded as high as 386Mbps. It is my firm belief (quote me) is that Virgin are ripping me off because I negotiated a lower than full rate.

I would call that thieving.