ISP Reviews by vrappers

We all like to think we are valued customers who pay decent money for a decent service. Unfortunately the value of customers is not what it was and the service Plusnet has provided over the last eight years has sunk to its lowest ebb yet. A simple house move has proved beyond them and the consternation I have felt dealing with obstinate 'customer advisors' has proved to be the straw that broke the camel's back. Service is lacklustre and support now laughable. Whilst the speed and value in my opinion are fine I have come to believe that if you want a decent overall service you have to vote with your feet. As it appears with most things these days in chasing custom, providers become all to complacent towards their existing customer base but roll out the carpet for newbies. I for one will be leaving the sinking ship 'Minusnet' and looking elsewhere to spend my hard cash in future.