ISP Reviews by wiv

Been with Vivaciti since 2011 and the customer service was quite responsive. Since upgrading to FTTC in March 2015 they have had capacity problems and I have had six outages lasting from a few hours to a couple of days every time Microsoft updates are released. The outages are not complete disconnections, but the speed drops to below 3mbit, and sometimes less than 1mbit from my normal connection speed of 55mbit. (>95% slower).

TAP3 tests confirm the issue is with Vivaciti and they have repeatedly told me they have increased capacity but the problem does not get solved. I asked them to terminate my contract early and they refused. I am now in the process of taking further action against them for breach of contract.