ISP Reviews by YellerBelly

I moved from Virgin (Cable) in December last year because of the mess they were, (at the time), making of dumping everyone's email onto Google. I wish hadn't decided to opt for TalkTalk.

The fact that they failed to deliver a modem router as promised should have been a warning, but they did at least give me a £60 discount when I started talking about cancelling my contract, (I was still within their 30 day cool off period).

In fairness to TT my broadband & phone have been very reliable with virtually no problem, but their customer support is so appalling as to be verging on criminal. I've made the mistake of ringing their customer service number twice. Never again. It's impossible to decipher the unintelligible foreign accents of the staff at TT call centres. On both occasions I've hung up in sheer frustration from trying unsuccessfully to make any progress. It's like trying to wade through a swamp in the Amazon jungle wearing flippers and carrying a double decker bus on your back.
When I've had an issue to be resolved I've gone to the Members Forum, I takes a few days for it to be picked up, but it has at least been resolved.

The other main issue is that TalkTalk are spying, in what many consider to be an illegal fashion, on all of the traffic to & from my pc, (hello Dido Harding, are you listening?).
I don't like being spied on.

Enough's enough. The only reason I am still with TT is that I'm not going to fund their coffers any more than I absolutely have to, by cancelling my contract and paying the fees concerned.
Guess what my Christmas present to myself will be.

I was migrated from TalkTalk to ICUK on the 22nd of December without any fuss or difficulty, It took about 6 hours or a bit less for BT to get it done. Since then everything has been fine, My router is currently showing 17912 down & 443 up (ADSL2+) which is an improvement on TT's LLU.
The control panel for my account keeps track of everything I need to know, bb usage, calls made with their cost etc.

Early days, but I'm well satisfied so far.

The present ratings I've given are not a very good guide as it's too early to give a considered analysis, so I'll update them in a few weeks time.

6 months or so since I posted the above.
Not a lot to say, & that's a compliment. Sync speed is far better than TT LLU was. Now about 20000kbps, stable connection. Quick response to queries I've made. I was on 20meg monthly limit, but I've found that 10 is ample for my needs. I was able to change it online myself & cut monthly costs by £4. Phone calls are DIRT CHEAP - 1p + VAT for UK & about 1.8p + VAT for USA.
Total cost per month not much more than TT from a far more trustworthy company.

Well worth consideration if you're looking for a new ISP