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gazar88's Review for Vispa

 Vispa (Broadband Fixed Wireless)
Posted: 16th Sep, 2015    By: gazar88
Title: Core network flawed
Vispa's Citywireless wireless broadband service could be so much more, but sadly it just simply does not provide a reliable service. I've been a customer for just over two years now, Vispa introduced its Citywireless service in our area with its 'Upto 60Mb' asymmetric wireless broadband services - an area where previously only very slow ADSL services were available being serviced by an exchange a number of miles away - naturally, we jumped at the chance improve our broadband service.

In the beginning the services were good, achieving respectable speeds and most importantly, low latency. Unfortunately, it didn't last. Support group pages began flooding with customers barely struggling to achieve anywhere near the promised speeds. The core network just simply does not provide adaquete bandwidth during peak times - latency is simply unacceptable, streaming on demand services such as Netflix and Sky Go continuously buffer and competitive online multiplayer is just simply not practical due to high lag.

The problems have been consistent and ongoing throughout my time with Vispa - contacting support can take a frustrating amount of time as responses tend to only be answered between 8:30 and 17:30 week days - we've gone entire weekends and longer with either a practically unusable service to no internet access whatsoever before the problems are resolved. Although support do seem to care, the issues themselves almost always arise from their network being too contended and not delivering the bandwidth required.

The service does seem to improve during off peak times, namely after midnight, but it's simply not acceptable (or useful) in my case working daily means the only times I'd want to access the internet is during peak times.
The only the advantage of Vispa's Citywireless service is saving on Line rental charges with other providers but the consistently poor latency and reliabilty of the service far outweigh this.

We've finally got a FTTC service available in our area and I'm happy to say we'll be leaving the service as soon as humanly possible. If an alternate provider is available in your area, avoid Vispa and save yourself the hassle.

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