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Salva's Review for Aquiss

 Aquiss (Broadband Fixed Line)
Posted: 13th Jul, 2016    By: Salva
Title: 18 months in
About 18 months ago I found myself here on ISP review looking to change providers.

At the time I was with Xilo on a standard broadband package but I was aware that the new cabinet for fiber to cab was up at the end of my street and good to go.

(I myself put the electricity supply into it 2 days prior)

Xilo had quoted me a new connection fee of over £70 (which I believe is passed down to them by BT who make the change over) as well as a months standard broadband fee and Fiber fee - the total was around £150 including VAT.

As Xilo refused to budge I came here to see who was at the top of the list.

I read a couple of reviews and made a call to Aquiss.
After a couple of simple questions they quoted me nothing but the monthly fee for the FTC broadband it's self as they would swallow the charge passed onto them by BT.

Deal I was in!
That afternoon I got a phone call from Martin who asked me a few questions about how I planned to use the service (for me it's gaming, and streaming both up and down.)

Within a week my new connection was in! I'd went from 6 down and 0.25 up to 72 down and 20 up!
It settled and dropped off a bit as more people got connected to the new cabinet at around 55/15.

Iv'e been problem free up until a few weeks ago, My other half had first noticed issues streaming from SKY, I was having 1 or two internet drops a night.

So over the last 24 hours I done some speed tests I was getting on average 5 down and 6 up.

I sent a low priority ticket this morning to Aquiss, to which Martin responded within the hour, After some back and forth we realized the issue lies on BT's side and has now been flagged with them to be fixed.

long story short.
Moved from Xilo, not had an issue with any of Aquiss service and can commend there customer support.



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