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Akita47's Review for Aquiss

 Aquiss (Broadband Fixed Line)
Posted: 06th May, 2016    By: Akita47
Title: Great so far
After waiting 17 months (I know others have been waiting longer!) for our cabinet to be upgraded I couldn't wait to order a VDSL service and lose the 2.7mb connection. After doing some research I decided to leave my previous provider, who despite providing an excellent service were unable to offer an unmetered package at the time, and decided on Aquiss. From the moment I ordered online I knew I had made a good choice, I was contacted by phone around 5 minutes after I placed the order and the whole process was explained in a friendly and knowledgable manner. The date was set, the engineer (Openreach subcontractor) arrived within the timeslot and I went ahead and configured my own router - nothing. A quick email fired off to support got a reply in minutes, although I had already figured out my mistake and the connection was live. 79.9 down, 19.9 up. Streaming is perfect, downloads are fast, everything works. Having had 120mb from Virgin at a previous address I appreciate that bandwidth is not everything, as that service suffered from poor streaming despite having a "fatter pipe" - so I'm happy that Aquiss seem to be much better at managing their network traffic. TLDR version - not exactly cheap but blows anything you can get from the "big boys" out of the water. Update 31/03/2016 - Having now had cause to leave Aquiss (my new employer is providing me with a service) The hefty charge to leave (£74!!) is a little ridiculous. A shame that this now leaves a sour taste after an otherwise great service.

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Dear Akita47, I'm sorry to read that after you have openly stated enjoying our services, your update in March 2016 finds fault in our operations. Without knowing your details in full, a final charge of £74.00 sounds like a final contract settlement fee, adjusted to reflect service charges to the end of a minimum contract term. We have openly stated for a number of years, directly on our pre-sales pages, the exact charges that maybe applicable in certain situations if ending a service with Aquiss, however, if you feel charges have been applied incorrectly, please do contact us and ask for myself. I will only be too happy to review the situation. Kind Regards Martin Pitt Managing Director Aquiss Limited


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