Ask4 has appalling customer service. They have lied about sending engineers out to fix issues. They have ignored complaints about their service.

They are a pain to set up in the first place and when things eventually go wrong as they have several times to this accommodation over the last year they will delay doing anything about saying they sell of their "service" to third party providers so they end up with no control.
The latest issues have been going on over 6 weeks now affecting over 121 people in this building. they keep saying they are "sending engineers out" or my personal favorite "They have already paid a visit" This was a complete lie as the staff at this accommodation had no knowledge of any visits.

Just go with a decent provider as ask4 is run by untrustworthy people