This is an update of earlier reviews now that I’m coming up to the end of my second year with ICUK.

I switched to them after suffering sub-dialup speeds that my previous ISP was unable to resolve. I can’t expect lightning fast connections through our small rural exchange but ICUK provided a remarkably consistent performance at all hours of day and night. A year or so ago I found that the speed had fallen off. ICUK’s support team - who have continued to provide the excellent service I experienced when I migrated - quickly identified the problem and soon had me back to full speed again. More recently they introduced a major new revamp of their system (which included a free substantial increase in my download quota): briefly I encountered more erratic speeds, but when I contacted them about it they sorted it within a few hours and since then downloads have always been around 7 Mb/s, right at the top end of what the exchange can provide and substantially faster than anyone else I know round here.

The entire set-up is very user-friendly: helpful people at the other end of a phone or responding very quickly to emails, and with an online Control Panel providing detailed and clearly presented information and allowing the user to make instantaneous alterations and additions to the service.

One or two reviewers have commented that ICUK is not the cheapest provider - but that’s not what value is about. You only have to glance at a sample of reviews of the big cheap ISPs to recognise that even if their prices were half of ICUK’s they would be grossly over-charging in terms of what they provide for the money.

I also run my landline phone through ICUK: no problems and inexpensive.

In short, I cannot recommend them too highly.