I found this ISP through these reviews and decided to migrate from my previous ISP who although offered reasonable service, their telephone support was very expensive - 75p/min. I\'m glad I made the move which took place smoothly and efficiently and went exactly according to plan. There was no downtime.Once my router was reconfigured, bingo, I was up and running. According to a speed test, my 1MB service is really close to that, bearing in mind my line is approximately 3km from a rural exchange. As other reviewers have said, telephone support is outstanding. So all in all, well done ICUK.