The following page displays a list of all the broadband ISP reviews posted by Rob (display name) to this system. Reviews can be edited by both the author and admins.
◉ ISP Reviews by Rob
Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Best ISP I\'ve had
6 months now and I am still very happy with Zen.
If you want a reliable - hassle free, friendly service - you do get what you pay for with Zen. Yes, they are more expensive than many, but the old saying \'Pay peanuts - get monkies\' seems very apt with ISPs.
I\'ve only had reason to call Zen on one occasion and my problem was dealt with swiftly, professionally and politely by somebody who knew what they (and I) were talking about. My issue was sorted out within minutes of my call. It was followed up by a nice email too.
I\'ve had various ISPs over the years, but non of them were a touch on Zen. Zen make you feel like a valued customer.
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If you want a reliable - hassle free, friendly service - you do get what you pay for with Zen. Yes, they are more expensive than many, but the old saying \'Pay peanuts - get monkies\' seems very apt with ISPs.
I\'ve only had reason to call Zen on one occasion and my problem was dealt with swiftly, professionally and politely by somebody who knew what they (and I) were talking about. My issue was sorted out within minutes of my call. It was followed up by a nice email too.
I\'ve had various ISPs over the years, but non of them were a touch on Zen. Zen make you feel like a valued customer.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Outstanding
Migrated to Zen recently as I needed multiple static IPs for my home servers. Amazing service - fast, effortless migration, their customer portal and support pages tell you just about anything you would ever want to know.
The price is fair (?21.27) for 8MB service with 8 static IPs - highly reccomended.
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The price is fair (?21.27) for 8MB service with 8 static IPs - highly reccomended.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Hopeless support
Signed up with Zen for a relative - I\'m with BT which is wonderful compared with Zen. Despite Zen promising activation date of a week before Christmas there is still no service. I was told the line was activated & they took my money so I spent 2 hours trying to get a connection & checking everything that might be wrong my end - couldn\'t get through to phone support, 2 days later got email response to say \"sorry - line wasn\'t activated after all\". New date for activation has been & gone with no action & they refuse to give me a credit - \"we only refund if you cancel\". Email queries now take even longer. AVOID ZEN.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: PDQ
So far so good. Been with Zen for a week, after migrating from the awful service provided by Demon. Good points...
1. Salesman knew what he was on about
2. Signed up Friday @ 10:00am, activated Wednesday @ 07:30am
3. No downtime during migration (none I was awake for anyway)
4. Nice fast stable connection
Pretty expensive, but ultimately worth every penny for us internet-dependants.
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1. Salesman knew what he was on about
2. Signed up Friday @ 10:00am, activated Wednesday @ 07:30am
3. No downtime during migration (none I was awake for anyway)
4. Nice fast stable connection
Pretty expensive, but ultimately worth every penny for us internet-dependants.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Excellent!
I\'ve been with Zen for nearly a year now, and can honestly say, they are by far and away, the best ISP I\'ve ever used. Excellent support (let down only by the fact that it\'s not 24/7), by UK staff, and they actually know what they\'re doing! Unlike the mess that was Plus Net.
Using the 2mb uncapped connection at present, but contemplating upgrading to the 8mb capped (50gb) service in the near future.
The account comes with a decent 2gb web space too!
Thoroughly recommended.
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Using the 2mb uncapped connection at present, but contemplating upgrading to the 8mb capped (50gb) service in the near future.
The account comes with a decent 2gb web space too!
Thoroughly recommended.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Simply the best
What can I say?....Zen have won numerous awards and for a good reason. The are simply the best ISP around at the moment. They are rock solid in terms of reliability, speed, customer service and support. What more can anyone ask?.....cost maybe. Yep, Zen are not the cheapest around but, as the saying goes, YOU GET WHAT YOU PAY FOR. If you want the best, DIG DEEP...go on, I know you want to.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Connect and forget
I recommend it highly for homes and small businesses.
I tried nearly every ISP, small and large, before settling with Zen. I moved my home connection to Zen nearly a year ago. Since then two of my office connections are also moved to Zen. I am planning to move remaining two as soon as their contracts expire.
My experience with Zen is insanely fast and reliable connections. Prompt, efficient, friendly, and individual support service. Stress-free, connect-and-forget broadband. No wonder, Zen is consistently in TOP ISPs list, here and elsewhere.
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I tried nearly every ISP, small and large, before settling with Zen. I moved my home connection to Zen nearly a year ago. Since then two of my office connections are also moved to Zen. I am planning to move remaining two as soon as their contracts expire.
My experience with Zen is insanely fast and reliable connections. Prompt, efficient, friendly, and individual support service. Stress-free, connect-and-forget broadband. No wonder, Zen is consistently in TOP ISPs list, here and elsewhere.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: fairly happy
Good all round provider - good support, but shame its not 24/7. 20gig for ?24.99 was great at one time, not so competative any more with many suppliers offering far more.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Leaving Zen after a month
I\'m leaving after a month because:
Zen sent a non-working link to their migration order tracker, and didn\'t resolve the issue by mail;
account control is via a portal that requires separate registration. I\'ve been unable to make it work. Support for this has been slow- days to reply to mail;
final show stopper: their SMTP server can only be accessed when physically connected to their network, which means reconfiguring my mail client every time I take the laptop out of the house. Telephone support on this was useless and seemed to think that webmail was an adequate solution.
For what\'s supposed to be among the best I\'ve found them poor.
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Zen sent a non-working link to their migration order tracker, and didn\'t resolve the issue by mail;
account control is via a portal that requires separate registration. I\'ve been unable to make it work. Support for this has been slow- days to reply to mail;
final show stopper: their SMTP server can only be accessed when physically connected to their network, which means reconfiguring my mail client every time I take the laptop out of the house. Telephone support on this was useless and seemed to think that webmail was an adequate solution.
For what\'s supposed to be among the best I\'ve found them poor.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: GREAT!
Migrated from F2s two weeks ago. Best move I ever made.
Great communication during migration. Went onto there 2meg speed, this is being regraded to 8meg this week, free of charge. Keep up the good work Zen.
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Great communication during migration. Went onto there 2meg speed, this is being regraded to 8meg this week, free of charge. Keep up the good work Zen.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Brilliant
I have been with Zen 4 months now and can honestly say that they are the best ISP I have had so far. Communication is excellent and they are easy to contact. If you have a question it gets answered quickly and efficiently.
No, they are not not cheapest - but IMHO they are probably the best.
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No, they are not not cheapest - but IMHO they are probably the best.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Superb!!
After suffering with many more with the decline of pipex and the Hoff. Zen have been a breath of fresh air. No BS just pure BB
Took them 4 days once recieving my MAC code to connect me. It was seemless process.
Super fast speed whilst surfing, gaming and downloading (including P2P).
Their Portal is excellent takes about 5 mins to get used to but then its easy. Great for managing your own account. Fantastic idea unlike other BB\'s account management which is vague or non-existant.
Only downside of Zen is they are expensive. Although it is definatley a case of \'You get what you pay for!\'. Zen are numero uno in my books.
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Took them 4 days once recieving my MAC code to connect me. It was seemless process.
Super fast speed whilst surfing, gaming and downloading (including P2P).
Their Portal is excellent takes about 5 mins to get used to but then its easy. Great for managing your own account. Fantastic idea unlike other BB\'s account management which is vague or non-existant.
Only downside of Zen is they are expensive. Although it is definatley a case of \'You get what you pay for!\'. Zen are numero uno in my books.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Terrible Latency
Where to begin....
The cost is almost double some of the other ISP\'s. The latency is terrible. I\'m experiencing spikes of 200-300 and as a gamer, this is unacceptable. Even worse is the fact that Zen notified me it could take them 48 hours to even look at my complaint.
Very poor service is all i can say
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The cost is almost double some of the other ISP\'s. The latency is terrible. I\'m experiencing spikes of 200-300 and as a gamer, this is unacceptable. Even worse is the fact that Zen notified me it could take them 48 hours to even look at my complaint.
Very poor service is all i can say
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: RELIEF
Just escaped from TalkTalk;;;;;.......eventialllllllllly..Now with ISP that cares about customers and their services.Abosuletly marvellous service in comparison to TalkTalk and Orange which I both have had problems with
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Big mistake choosing Zen.
Customer portal is a nightmare to navigate.
Help is non existent.
Connections are iffy.
Biggest mistake I ever made, worse than Biscit!
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Help is non existent.
Connections are iffy.
Biggest mistake I ever made, worse than Biscit!
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: following the flock r u?
Anyone out there who wonders about changing their ISP from the so called Big Named ISP\'s who advertise like crazy! and throw in worthless block this block that use this goodie and phone someone with this crap package while your at it, when all you want is a fast, secure internet service.
hang on - you think they must be delivering me the best service right? think again.
Believe me their is light at the end of the tunnel and its on the Zen Internet line.
I switched to Zen recently after deciding enough was enough of BT and what a difference!
I will post again with some specifics on ZEN\'s service as I have ran out of char..
Holy Zen Batman
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hang on - you think they must be delivering me the best service right? think again.
Believe me their is light at the end of the tunnel and its on the Zen Internet line.
I switched to Zen recently after deciding enough was enough of BT and what a difference!
I will post again with some specifics on ZEN\'s service as I have ran out of char..
Holy Zen Batman
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Best ISP By Far....
Having worked with many ISP\'s and their Customer service departments over the years, I can truly say that Zen are the best, especially for Business Broadband connections. They are slightly expensive, but so reliable and you always get consistent bandwidth without drop-out and reconnections. Billing is efficient and accurate. I have spent many hours troubleshooting connections and routers that customers have specified themselves (Usually BT or AOL), only to re-specify to Zen with fantastic results and migration times. Support is good, if you ever need it, but needs to be 24/7. The ONLY ISP I recommend to keep my own reputation and sanity.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Top Quality ISP.
The connection has been rock solid as i expected it to be and my whole internet experienced has been transformed, even web pages load faster than my old ISP, even before ZEN upgraded me to MAX. The 1GB of webspace is useful if you decide to make use of it and also having a static IP as standard is great.
I will not pay ?1 for an extra 1GB if i reach the 20GB download cap though,i will just migrate away....Zen are good, but they are not THAT good!. Edit: now migrated away because 20GB wasn\\\'t going to cut it, now on a no frills connection with a higher included usage and paying ?3.00 less a month, Zen are overkill for the casual home user
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I will not pay ?1 for an extra 1GB if i reach the 20GB download cap though,i will just migrate away....Zen are good, but they are not THAT good!. Edit: now migrated away because 20GB wasn\\\'t going to cut it, now on a no frills connection with a higher included usage and paying ?3.00 less a month, Zen are overkill for the casual home user
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Excellent
Great ISP, excellent CS, unshaped clean connection, just what I need. A little more expensive, but to me worth every penny.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: So glad I joined Zen
I migrated to Zen in September 06 after having a rather unpleasant experience with Bulldog. What a difference!! My migration took place as agreed 4 days after supplying Zen with my MAC code and I have not looked back since. I have 5 times faster speed than before at a much reduced price, and I only have to pay for what I use (Lite) with the chance to buy extra bandwidth should I need it occasionally. Only a 30 day contract as well, not that I will want to leave them.
I have certainly not regretted changing to Zen.
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I have certainly not regretted changing to Zen.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Brilliant & Fast
Zen is brilliant and fast http://www.adslguide.org.uk/tools/speedchart.asp?id=74c39721108ea58e5b09d074a88
Just activated and went live earlier from BT within 3 days instead of 5 days. I was amazing how fast it was. I am pleased to be with Zen as I know home 2000 (2Mb - 50:1) is expensive but you pay what you get - unlimited, uncapped, unrestriction, no traffic shaping, no speed throttle on any usenet or p2p. Great gaming and good ping.
Top mark 10/10 - move to Zen and you won't regret.
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Just activated and went live earlier from BT within 3 days instead of 5 days. I was amazing how fast it was. I am pleased to be with Zen as I know home 2000 (2Mb - 50:1) is expensive but you pay what you get - unlimited, uncapped, unrestriction, no traffic shaping, no speed throttle on any usenet or p2p. Great gaming and good ping.
Top mark 10/10 - move to Zen and you won't regret.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: very good after 1 year
I moved from the awful Biscit Internet about a year a go and have had no problems with Zen since then. The few times I\'ve needed help from technical support they have been able to answer my problem straight away.. Recommended..
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Superb ISP
I have been with Zen for about three years and although they are not the cheapest, you get what you pay for. Excellent service, support and speeds. It is no accident that many people rate this ISP as the best in the country. I recommend them completely.
If you ever need to call Support, you speak to someone almost immediately in Rochdale who understands the business and helps sort out any problems. I hope they move to LLU so I can give up my BT landline.
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If you ever need to call Support, you speak to someone almost immediately in Rochdale who understands the business and helps sort out any problems. I hope they move to LLU so I can give up my BT landline.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Very stable connection
After moving from plusnet i have experienced no connection drops, no poor download speeds on my linux torrents and no random DNS issues
Not really had to use support however on the occasion i called to find out about the service, and to retrieve some details i was dealt with in a quick and efficient manner
Not the cheapest but the best
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Not really had to use support however on the occasion i called to find out about the service, and to retrieve some details i was dealt with in a quick and efficient manner
Not the cheapest but the best
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Outstanding
Ive been with them now a couple of months. Had a seamless, well informed migration and a seemingly unbreakable connection and constantly good speeds.
Ive previouly been with Pipex, Metronet and F2S and have to say Zen is superior in every aspect.
The only slight disappointment is the price, but when I now look at my previous ISP\\'s and all the discontent currently with them, I have to say that Zens recent press release was spot on. Like anything you get what you pay for.
Without Zen, anything else seems a false economy.
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Ive previouly been with Pipex, Metronet and F2S and have to say Zen is superior in every aspect.
The only slight disappointment is the price, but when I now look at my previous ISP\\'s and all the discontent currently with them, I have to say that Zens recent press release was spot on. Like anything you get what you pay for.
Without Zen, anything else seems a false economy.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Not so recommended
I have had such a bad time since BISCIT went belly up on the 19th March. Zen were recommended here so I signed up with them on 24th April (long story via Be There). 1st May activation date arrived and... Nothing. Zen blamed this on BT and they may be right, but told me to expect a date of 8th May. Guess what? Now told that actually no date at all due to local exchange problems. Again, they may be right, but despite zero IP packets they had tagged my line and could not provide a MAC code! Here I am waiting for another week while my line gets de-tagged. Arse.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: The Best ISP By Far
I've been with Zen for 3.5 years now and the only time I had to ring customer support was when I suddenly didn't have a connection. Within 2 mins on phone they identified the problem as with my router packing up. Brought new router and all fine again.
Can't fault their service, speed etc, genuine unlimited downloads, the only slight problem being the price, but what do you expect when you are getting the best!
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Can't fault their service, speed etc, genuine unlimited downloads, the only slight problem being the price, but what do you expect when you are getting the best!
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: great
its early days but at the moment i`m finding zen the best isp ive been with since aol a couple of years ago,customer services was a 30 sec wait very polite and helpful, phoned support 2 min wait asked for interleave to be switched off,next day i was/am on fast mode, speed is just about spot on,i havn`t noticed any throttling,my only gripe is i wish they would give me another 5 gig for my ?24.99 a month.brill.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Faultless
Doing this review on behalf of my mum, whom has finally got braodband after years of BT telling her she couldnt.
Zen pushed it through and now she has a stable 256 line. Zen have been extremely helpful, and have impressed me no end. Yes, they are expensive compared to others, but ask any customer of theirs if its worth it.
Put quite simply, you definatly will not have any of the problems people get with other ISPs that you see so often on forums.
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Zen pushed it through and now she has a stable 256 line. Zen have been extremely helpful, and have impressed me no end. Yes, they are expensive compared to others, but ask any customer of theirs if its worth it.
Put quite simply, you definatly will not have any of the problems people get with other ISPs that you see so often on forums.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: terrific isp
After terrible contact problems with my previous isp the customer service is fantastic.Very friendly and helpful.Connected in four days.Speed on a my poor line has improved.Overall the best isp that i have had.Recommended.
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Zen Internet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Great ISP
Been with this company for nearly a year now. Thought I would write this review to say how very good they are. Not had one problem and they just seem to work.Speeds consistent day or night.
Not the cheapest but if you want a solid service these people maybe for you. I can fully recommend them.
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Not the cheapest but if you want a solid service these people maybe for you. I can fully recommend them.
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Zen Internet (Broadband Fixed Line)
Posted: 05th Jan, 2012
By:
Rob
Title: Perfect
2 House moves, 8 years as a customer
10 minutes of downtime
How many others can say that !!!
But I'm leaving, sorry Zen your price is just to much of a premium now that the comp is catching up
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10 minutes of downtime
How many others can say that !!!
But I'm leaving, sorry Zen your price is just to much of a premium now that the comp is catching up
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Vivaciti (Broadband Fixed Line)
Posted: 28th Sep, 2015
By:
Rob
Title: downwards drift
Excellent service: if they\'re not on the line, they phone back quickly and they\'re helpful. Upgrading and downgrading is a matter of an email. Superb speeds. I think it\'s worth paying that little bit extra rather than regretting using one of the other services.
UPDATE, one year on:
I stand by my previous opinion. Also, as I am about to do a lot abroad, I am cancelling my broadband so I can comment on their closure facilities. They have been very flexible and helpful. Once again, excellent.
UPDATE
My previous reviews of Vivaciti were in 2007 and 2008, after which I moved away. On both occasions, as you can see above, I was congratulatory.
Being a loyal person when reasonably possible, on my return, I went back to Vivaciti over autumn 2014 to autumn 2015. Unfortunately, they have slipped.
There have been quite a few slowdowns. I have found hq rather loathe to do much; everything is an effort to them and their answer is to
ask the subscriber to carry out a whole range of tests, none of which are collated or used to the best of my knowledge. When I gave notice, they asked me why and I explained it. Then, later, when I made sure that notice was given, the same person asked me again. The final, rather odd, thing was that they billed me extra (admittedly it was a small sum which they wouldn't follow up because it wasn't worth it), because I transferred a day before my contract was due to expire. Yes, a charge for using their services - services I had paid for in advance - a bit less! So presumably, had I moved rather earlier to another service, they would have surcharged me handsomely!
I tried to find out the logic behind it, but did not receive a logical answer, not that a logical answer was likely (charging extra for using a service less - sounds right doesn't it).
Sorry, but Vivaciti is now a service rendered begrudgingly. Their original selling point was 'you get what you pay for'. Sorry, but there are other 'premium' services that cost less
but would appear to be better. I'm now trying Uno and will review after a while.
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UPDATE, one year on:
I stand by my previous opinion. Also, as I am about to do a lot abroad, I am cancelling my broadband so I can comment on their closure facilities. They have been very flexible and helpful. Once again, excellent.
UPDATE
My previous reviews of Vivaciti were in 2007 and 2008, after which I moved away. On both occasions, as you can see above, I was congratulatory.
Being a loyal person when reasonably possible, on my return, I went back to Vivaciti over autumn 2014 to autumn 2015. Unfortunately, they have slipped.
There have been quite a few slowdowns. I have found hq rather loathe to do much; everything is an effort to them and their answer is to
ask the subscriber to carry out a whole range of tests, none of which are collated or used to the best of my knowledge. When I gave notice, they asked me why and I explained it. Then, later, when I made sure that notice was given, the same person asked me again. The final, rather odd, thing was that they billed me extra (admittedly it was a small sum which they wouldn't follow up because it wasn't worth it), because I transferred a day before my contract was due to expire. Yes, a charge for using their services - services I had paid for in advance - a bit less! So presumably, had I moved rather earlier to another service, they would have surcharged me handsomely!
I tried to find out the logic behind it, but did not receive a logical answer, not that a logical answer was likely (charging extra for using a service less - sounds right doesn't it).
Sorry, but Vivaciti is now a service rendered begrudgingly. Their original selling point was 'you get what you pay for'. Sorry, but there are other 'premium' services that cost less
but would appear to be better. I'm now trying Uno and will review after a while.
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Vivaciti (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: agree with last reviewer
I agree with last reviewer, vivaciti are not as good as other resellers, questions have never been answered on thinkbroadband.
I do get the impression of being fobbed off whenever you bring something up with them, will be requesting a mac within the next couple of weeks, when i decide where to go
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I do get the impression of being fobbed off whenever you bring something up with them, will be requesting a mac within the next couple of weeks, when i decide where to go
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Vivaciti (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: overall poor
billing errors, rude billing dept sent me a threating letter for payment when i had already paid(they somehow managed to credit it to another account)lost service for a whole week, cost me a fortune phoning cs 0870 number,they claimed it was a fault my end and got bt to raise my snr which resulted in a lower sync rate, then apolligised , it was indeed a fault their end , asked them to get bt to drop my snr back, still waiting 8 weeks later..asked for mac code on friday two emails later, w`eve put you in the que, itcan take 5 working days, its thursday now still no mac,surfing is average to good, can get slow in the evenings.my advice is avoid
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Vivaciti (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Best so far
We have been with Vivaciti for about 5 months now, and would not look back, our last ISP would not sort out the problems we were having, and fobbed us of at every turn. Came over to Vivaciti, told them the problems, all their technical people were spot on and knew their stuff, they identified the problem, and after 3 days it was sorted, 8 months of poor broadband, came changed ISP and sorted within the week. Thats service for you.
Friendly, helpfull and strait talking, even call you back if you leave a message, how many do that nowadays?
Would strongly recomend these people to any one, ist class, shows what a company should be like!
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Friendly, helpfull and strait talking, even call you back if you leave a message, how many do that nowadays?
Would strongly recomend these people to any one, ist class, shows what a company should be like!
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Vivaciti (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: The best i\'ve used
This is how a ISP should be, when ive emailed support ive had replys within 10 mins at all times of day, even had calls out of there office hours to help me.
Speeds have been spot on, price is great, i carnt recommend them enough.
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Speeds have been spot on, price is great, i carnt recommend them enough.
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Vivaciti (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Excellent all round ISP
Offers the same solid connections as other Entanet ISPs. Support is excellent, phone answered very quickly with very technically competent people on the end. Sorted out connection problems very quickly and smoothly. Then most surprisingly for an ISP actually got back in contact and made a follow up call a few days later to make sure every with still working fine and I didn\'t need any more support. A+ for tech support effort! I\'ve been with over half a dozen ISPs over many years and Vivaciti are amongst the best, after 6 months still can\'t fault them.
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Vivaciti (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: poor speed
during the day speed is fantastic, but evenings and weekends speed is slow 2mb or less
avoid this isp
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avoid this isp
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Vispa (Broadband Fixed Line)
Posted: 30th Apr, 2009
By:
Rob
Title: Good but pricey
Moved to Vispa when ADSL became available on my exchange as my then provider (Surfanytime) were not ready to provide ADSL in my area. Service was good, communication excellent, and technical support prompt and personal. Indeed all communication was prompt and personal, even when I came to ask for an MAC code to leave.This was prompted purely by Vispa lagging behind in their pricing, as ?23.99 for 512Kb ADSL is quite expensive and although they offered to drop this slightly I still felt I could do better elsewhere. If you can afford the pricing however I would still recommend them as I have had no other complaints in 18 months or so.
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Vispa (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Vispa Internet
Super service from Vispa\'s UK only call centre. I have had a few issues regarding set up since i moved from my old ISP to Vispa.. all resolved in a quick and very friendly manner, it really is first name terms at Vispa! I know i made the right move after being recommended by a friend.. Keep up the good work and thank you.
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Vispa (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: VISTA GOOD CHOICE
This is my first ISP for Broadband. The initial sign up was very easy, the modem arrived quickly and I got a connection after 7 days which was their advised time. It is difficult to compare this ISP provider to others as Freeserve dial up is the only ISP I have been with. My connection seems to be very fast averages at about 6 Mbps. The only problem I had was with my e-mail account, which Vista sorted out within 10 minutes of me contacting them. Each occasion I have contacted Vista they have been very helpful. It took me a while to select an ISP, but at the moment I am very pleased I chose Vista.
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Vispa (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: very impressed
Having moved to Vispa from Talk Talk, although the transfer took a tiredsome 3 weeks due to Talk Talk\'s total in ability to help, I must say I am more than happy with my choice of ISP. Their outfit seems quite small but in my humble oppinion, big isn\'t usually better. Keep up the good work Vispa.
Yours,
Perfectly happy customer.
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Yours,
Perfectly happy customer.
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Vispa (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Vispa is Great
Having been with BT for many years and fed up with the exhorbitant cost for both Broadband and Telephone, this is my reason for choosing Vispa. So far, it has been brilliant - so easy to set up. Had to call support for help with setting up additional email addresses. Friendly, UK based personnel helped me and in 5 minutes I was up and running. Can highly recommend Vispa..........
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Vispa (Broadband Fixed Line)
Posted: 14th Mar, 2014
By:
Rob
Title: Total Lack of Support
Back in 2007 I wrote a review praising Vispa and its tech support staff, sadly in recent years the service as degraded over and over again, until now, when I cannot emphasise how poor support has become.
In the last 3 years I have had a persistent issue with bad equipment at the exchange; even the OutReach engineer said it needed replacing if it failed again, but 3 failures later I STILL have the same faulty equipment on my line.
I have currently been without internet since 3rd of March (11 days), and despite the symptoms being EXACTLY the same as the other occasions the line has failed, the current crop of monkeys manning tech support wouldnt call out an engineer when I requested it - waiting a further NINE DAYS before suggesting there MIGHT be a network issue.
I asked for my MAC 3 times with no reply, before discovering by chance that they had changed the T&C's on the 1st of March,and now insist on a postal letter to cancel an account.
I also discovered they have transferred my phone line from BT to TalkTalk without my knowledge or permission.
All ISPs go through bad patches, but the deterioration over 3 years has been breath-taking, and recent company reorganisations and changes to payments systems leave me very uneasy.
I cannot recommend VISPA as a reliable ISP and suggest all current customers should consider alternatives.
In brief :-
Reasonable speeds (usually), with no current obvious blocking of torrents.
Unreliable email servers that fail to respond correctly for much of the night and regularly have a short nap during the day.
Appalling tech support, where they lie and BS to you.
High prices - which could be justified when they offered good service, but now are just a joke.
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In the last 3 years I have had a persistent issue with bad equipment at the exchange; even the OutReach engineer said it needed replacing if it failed again, but 3 failures later I STILL have the same faulty equipment on my line.
I have currently been without internet since 3rd of March (11 days), and despite the symptoms being EXACTLY the same as the other occasions the line has failed, the current crop of monkeys manning tech support wouldnt call out an engineer when I requested it - waiting a further NINE DAYS before suggesting there MIGHT be a network issue.
I asked for my MAC 3 times with no reply, before discovering by chance that they had changed the T&C's on the 1st of March,and now insist on a postal letter to cancel an account.
I also discovered they have transferred my phone line from BT to TalkTalk without my knowledge or permission.
All ISPs go through bad patches, but the deterioration over 3 years has been breath-taking, and recent company reorganisations and changes to payments systems leave me very uneasy.
I cannot recommend VISPA as a reliable ISP and suggest all current customers should consider alternatives.
In brief :-
Reasonable speeds (usually), with no current obvious blocking of torrents.
Unreliable email servers that fail to respond correctly for much of the night and regularly have a short nap during the day.
Appalling tech support, where they lie and BS to you.
High prices - which could be justified when they offered good service, but now are just a joke.
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Vispa (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: best move i\'ve made
I have recently migrated to vispa from AOL. I have had a fault with my broadband for the last 4 weeks which AOL refused to report to BT. Since calling vispa and explaining my situation, they agreed to report the fault upon migrating. A few days later, sure enough it was fixed! Superb customer service. For me, it is well worth the extra couple of pound per month just to be looked after. The speed has also improved too.
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Vispa (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Worth the bit extra
Not the cheapest, but worth the extra in my view. Line speed always maintained - fixed 1Mb (rural area far from the exchange)with no download limits. Excellent, friendly, helpful sales and support. Very few problems, always fixed quickly, so far always by the first person to answer the phone (never been passed from pillar to post). Most recently; speedy response to request to upgrade service (
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Vispa (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Poor
New to Vispa very good service nothing to complain about in anyway.
Now getting poor speeds 03/11/07 1.1MB it takes a little time to show the pro\'s and cons.
NOW GETTING SPEEDS OF 115KBS 6/11/07 YUCK.
NOW I FIND OUT YOU HAVE TO SEND A LETTER TO CLOSE YOUR ACCOUNT
AND THAT CAN TAKE UPTO 14 DAYS ALSO SLOW TO RESPOND TO EMAILS
OTHER THAN AN AUTO RESPONCE.
AND I THOUGHT IT WAS A GOOD ISP well it takes a couple of weeks to find out.
Another ISP to put in my keep away book.
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Now getting poor speeds 03/11/07 1.1MB it takes a little time to show the pro\'s and cons.
NOW GETTING SPEEDS OF 115KBS 6/11/07 YUCK.
NOW I FIND OUT YOU HAVE TO SEND A LETTER TO CLOSE YOUR ACCOUNT
AND THAT CAN TAKE UPTO 14 DAYS ALSO SLOW TO RESPOND TO EMAILS
OTHER THAN AN AUTO RESPONCE.
AND I THOUGHT IT WAS A GOOD ISP well it takes a couple of weeks to find out.
Another ISP to put in my keep away book.
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Vispa (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Well worth the move
After trying a number of providers over the years, and there have been a few! This ISP was a good move for me. Expect to pay a couple of pounds extra but the customer service is worth that alone. Cheshire call centre, polite and more than helpful. I moved to Vispa after seeing them in the top 6 ISPA 2008 award listings, cant say fairer than that and nice to see the smaller boys can, take on the big lads. Very pleased so far.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Some hiccups but fine
Its true that the transition from NTL to Virgin has had its problems but most of the time my service has been fine. Downloads of 200-250KB on a 2Mbit line seems like good service to me.
lol at the \"serious gamer\". Sorry to here that you get disconnected from WoW but it ain\'t Virgin\'s fault. Do a tracert to the wow servers and you will notice that the lag spikes aren\'t on virgin\'s servers at all. There are many posts on the wow-europe.com forums to this effect.
Technical Support is still the Call Centre numpties of course but lots of ISPs have that no just Virgin.
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lol at the \"serious gamer\". Sorry to here that you get disconnected from WoW but it ain\'t Virgin\'s fault. Do a tracert to the wow servers and you will notice that the lag spikes aren\'t on virgin\'s servers at all. There are many posts on the wow-europe.com forums to this effect.
Technical Support is still the Call Centre numpties of course but lots of ISPs have that no just Virgin.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Expensive, Slow & Poor
I have been a \\\'customer\\\' of Virgin.net for 6 years. They have been my first & only ISP. Until my \\\'upgrade\\\' to the 8mb service all has been well. However before the upgrade they told me I would get 4mb not 8mb. That was fine. However I typically get between 150k and 1.5mb. I get random drop outs. Gaming is impossible. Downloading is tedious. And customer service spend their time blaming BT and my phone line, the weather (and I pay them 25p/min for these nuggets of IT wizardry). What are they doing for their money. Very little as far as I can see. For this I pay them ?25/month. I am off to find someone better (perhaps BT).
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Very poor!!
It\'s a pity there are no minus stars to rate this very poor excuse for an ISP. Then again all they want is your money, after all we are only a number. I will be off like a dirty shirt very early next month. I refuse to give them the ?50 \"get out fee\" although this was supposed to be the \"no contract\" ISP!! Anyway, just over a week ago decided to change to the new bundle 2, long story cut short, this was done over the phone. 7 days later no email regarding change. Called them up to be told sorry sir but we have no record of this!! Phew!! that on top of a slow speed, supposed to be 5.6mbps!! Late emails, sevice status?? what\'s that.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Pretty Good
Recently joined Telewest after a bad experience with PlusNet.
Telewest is so much better there is really no comparison.
I am particularly pleased with the speed and helpfulness of their helpline with is FREE if you dial 150!!!!!
AMAZING - FREE AND GOOD SUPPORT!
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Telewest is so much better there is really no comparison.
I am particularly pleased with the speed and helpfulness of their helpline with is FREE if you dial 150!!!!!
AMAZING - FREE AND GOOD SUPPORT!
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Gone Rapidly Downhill
We have been with Virgin for just about 12 months now. Have seen real decline in the service, especially over the last few months. Some emails sent, take days to arrive. They seem to sit on Virgin\'s server for all this time. Tried various tests to prove this. Had no connection at times yet their service status always shows \"green\" (never actually seen it on red)
I kept getting some emails two and three times (especially large file ones) They blamed it on the fact I had set up \"mail forwarding\" So I took that off and still the problem is there! What\'s the point of having it if it doesn\'t work.
Customer service is non existant. AVOID
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I kept getting some emails two and three times (especially large file ones) They blamed it on the fact I had set up \"mail forwarding\" So I took that off and still the problem is there! What\'s the point of having it if it doesn\'t work.
Customer service is non existant. AVOID
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Really really poor
I have been with virgin.net for 2 years. Up until I upgraded from 2mbps to 3.5mbps
Problems only happened occasionally. The upgrade, in April gave me a very slow unstable connection. In the day, I get a speed of around 200 to 350kbps. I play a lot of online video games who measure your connection by the ping. The servers I play on have a ping upper limit of 150. I get around 250 to 300. I have a friend whose a Microsoft certified professional and has checked my pc. No problem my end but virgin say the problem must be. Technical supports keep blaming BT for nothing being done about it. Other than a line test..
After 7 months of going round in circles I have had to put in a complaint to www.ispa.org.uk but first I went to www.ofcom.org.uk to help them with the status report. Where they build a profile of how a company performs. If you join you may have a good connection for some time, but if things go bad your on your own.
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Problems only happened occasionally. The upgrade, in April gave me a very slow unstable connection. In the day, I get a speed of around 200 to 350kbps. I play a lot of online video games who measure your connection by the ping. The servers I play on have a ping upper limit of 150. I get around 250 to 300. I have a friend whose a Microsoft certified professional and has checked my pc. No problem my end but virgin say the problem must be. Technical supports keep blaming BT for nothing being done about it. Other than a line test..
After 7 months of going round in circles I have had to put in a complaint to www.ispa.org.uk but first I went to www.ofcom.org.uk to help them with the status report. Where they build a profile of how a company performs. If you join you may have a good connection for some time, but if things go bad your on your own.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: 3 yrs of sterling service
I\'ve been with Blueyonder since moving to a Telewest area a little over three years ago, and in that time I\'ve watched friends and relatives wrestle with various ADSL ISPs whilst my connection remained rock-solid and just kept getting faster. I\'m now moving to an area not serviced by Telewest and have only just began to appreciate how much I have taken fast, reliable, unmetered internet access for granted. For the internet access par of their triple play at least, it truly is a case of \"if you can, you should\" if you are in a Telewest area.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Slow Speed
Since the upgrade to 8Mb the service has been unacceptable with speed tests often showing 0.2 or 0.3 Mb/s. It used to be great and my ratings six months ago would have been very high, but just recently it has been useless. Connection never fails and my router is showing a connection time of 5 days, and the line speed shows 5.3Mb/s, but in speed tests, and general use, it is now very slow.
Am in email contact with them which is slow, and they have made the obvious suggestions but nothing I haven\'t tried. Waiting for the next email.
Been with them years on dial up and broadband (3+ years). Don\'t want to change but its getting silly. Mike
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Am in email contact with them which is slow, and they have made the obvious suggestions but nothing I haven\'t tried. Waiting for the next email.
Been with them years on dial up and broadband (3+ years). Don\'t want to change but its getting silly. Mike
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Over-priced liars
They claim to have a 1 month contract. They lie. After 5 days I\'d had enough of their shoddy customer service and porn-rate service lines and phoned up to cancel, quite prepared to have to pay for the rest of the month. Instead I had to pay an additional ?50 \"cancellation fee\" which only would have expired after 12 months. In other words it is a 12 month contract. The ONLY reason I had joined them was for a 1 month contract.
STEER WELL CLEAR OF THIS COMPANY!
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STEER WELL CLEAR OF THIS COMPANY!
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Slow and Poor Support
This service is fine if you only use it for downloading files and e-mails but I need it for gaming and the pings I get are atrocious, its like I\'m playing on a 56k modem! I can download at a rate of 400kbs but I ping at about 300 on UK servers?? Go figure.
The only way to contact them is through their 25p min help line. Their online chat help system does not work and when I try to send them a message through their website I am returned an error and given no alternative e-mail address. Fortunately I have only 3 months left before my 12 months is up so I can sweat it out, I fell sorry for anyone who gets stuck with this now.
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The only way to contact them is through their 25p min help line. Their online chat help system does not work and when I try to send them a message through their website I am returned an error and given no alternative e-mail address. Fortunately I have only 3 months left before my 12 months is up so I can sweat it out, I fell sorry for anyone who gets stuck with this now.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: dont go here
So slow in the evening on a so called 8 meg connection 30 to 40 kb a sec download and 300 to 1300 ms pings make this nearly as good as dialup - will only play games in the morning with pings of about 50 ms
Customer support can only give the \'it must be the numbers connecting\' as an explanation I\'m out next week
if you play online games or surf or anything in the evening give these guys a wide berth
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Customer support can only give the \'it must be the numbers connecting\' as an explanation I\'m out next week
if you play online games or surf or anything in the evening give these guys a wide berth
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Post Cancellation Debits
Signed up for telephone and adsl package. Connection problems so decided to cancel before getting stuck in 12 month contract.
Despite telephoning and emailing them to cancel the CPS before it was due to start they didn\'t cancel this service, I had to get BT to do it a few days before it was due to start.
They gave me a MAC code but then put a cancellation on the line preventing me from migrating.
They offered me ?14-99 as a goodwill gesture - it has never happened, instead they deducted ?14-99 2 days before ADSL was removed and a month later have taken an extra ?137 from my credit card.
Wouldn\'t recommend this company to anyone!
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Despite telephoning and emailing them to cancel the CPS before it was due to start they didn\'t cancel this service, I had to get BT to do it a few days before it was due to start.
They gave me a MAC code but then put a cancellation on the line preventing me from migrating.
They offered me ?14-99 as a goodwill gesture - it has never happened, instead they deducted ?14-99 2 days before ADSL was removed and a month later have taken an extra ?137 from my credit card.
Wouldn\'t recommend this company to anyone!
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: GO FOR IT
Ive been with blueyonder now for over 6 years the broadband service is faultless. After sales are also faultless, when workmen cut through the digital cables while digging the pavement up Blueyonder had it repaired within 48 Hours. Also you get digital TV and a telephone line rental(which is Cheaper than BT)all for thirty quid a month for the starter package.
I would have thought the costs for the more expensive packaages would have come down with all the broadband competion but to date they havnt.
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I would have thought the costs for the more expensive packaages would have come down with all the broadband competion but to date they havnt.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: A terrible change.
This has been an awful transition. Now, Virgin Media imbeciles have begun to phone me, demanding payments for which I have not even received the billing statement yet! I got into an argument with an incompetent and very rude man who called me for this very reason. He screamed \"WHAT\" at me when he didn\'t understand what I was saying, he refused to give his surname when I asked, and then eventually told me his name was Steven FAKE! I hung up on him - but not before leaving him with very some colourful language. It left him stunned.
You can simply forget about email correspondence, too. It goes ignored.
Bye Telewest. It was nice for a while.
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You can simply forget about email correspondence, too. It goes ignored.
Bye Telewest. It was nice for a while.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Usless at best
If you want to pay broadband prices for dialup speed then this is the ISP for you.
Connections drop out 3-4 times a night (between 7pm and 11pm)
Support is run by the village idiot called Norman, who blames everyone else but himself. Even to the extent that the village idiot says it will not at all work on my Intel based mac. (which it does at the same speed as my PC)
All I can say is run forest run....
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Connections drop out 3-4 times a night (between 7pm and 11pm)
Support is run by the village idiot called Norman, who blames everyone else but himself. Even to the extent that the village idiot says it will not at all work on my Intel based mac. (which it does at the same speed as my PC)
All I can say is run forest run....
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Dishonest & Incompotent
Virgin.net has the worst customer service I have ever experienced in my life. I used to work for an ISP, and can state with absolute certainty that they have no idea what they are doing!
In the two months that I have PAID for their service, they have provided 8 days of actual connection. However, during this time they have \"mischarged\" (READ STOLEN) ?87 from my bank account, and have done little to nothing to make up for their ineptitude. Because of the fine print of the contract I\'ve signed, they can steal as much of my money as they\'d like.
DO NOT UNDER ANY CIRCUMSTANCES TALK TO, SIGN UP FOR, OR GIVE MONEY OR TIME TO THIS COMPANY!
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In the two months that I have PAID for their service, they have provided 8 days of actual connection. However, during this time they have \"mischarged\" (READ STOLEN) ?87 from my bank account, and have done little to nothing to make up for their ineptitude. Because of the fine print of the contract I\'ve signed, they can steal as much of my money as they\'d like.
DO NOT UNDER ANY CIRCUMSTANCES TALK TO, SIGN UP FOR, OR GIVE MONEY OR TIME TO THIS COMPANY!
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Goodbye Blueyonder......
QUOTE \"I used to be happy with Telewest Blueyonder, but since they merged with NTL, I\'ve had a steady stream of connection problems. It\'s been of for 3 - 4 days around 5 - 6 times now since November... and I was on the 10mb service paying ?35/month for it. I got so fed up with it that I down-graded to 4mb. I\'m not willing to pay for a service I\'m not receiving. I know this may sound paranoid... but I\'m certain since NTL merged with them, they\'ve been capping bandwidth, on what\'s supposed to be a un-caped service. The only reason I\'m staying with them is ADSL is not quick enough in my area yet. A final note: \"The Foreign Call Centres Suck!\"\"
I cut and pasted the above review because it is exactly what I was going to say. I\'ve been a Blueyonder broadband user for seven or eight years and it was a great service until about two years back. Since then the speed, customer service and everything else about it has declined steadily.
I\'m writing this on a Sunday afternoon and my Blueyonder 4MB service is taking two minutes to open pages on this site. It\'s like this every weekend now and often almost as slow early in the evening on weekday nights too. MY phone has been out of action six or seven times since Christmas and Blueyonder customer service don\'t seem very bothered. Their only suggestion for curing the slow broadband download speed was to upgrade to 10MB. I tried this and it wasn\'t even a slight improvement. The recent merger with Virgin doesn\'t appear likely to resolve the performance issues either so I\'m on this site looking for a new ISP.
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I cut and pasted the above review because it is exactly what I was going to say. I\'ve been a Blueyonder broadband user for seven or eight years and it was a great service until about two years back. Since then the speed, customer service and everything else about it has declined steadily.
I\'m writing this on a Sunday afternoon and my Blueyonder 4MB service is taking two minutes to open pages on this site. It\'s like this every weekend now and often almost as slow early in the evening on weekday nights too. MY phone has been out of action six or seven times since Christmas and Blueyonder customer service don\'t seem very bothered. Their only suggestion for curing the slow broadband download speed was to upgrade to 10MB. I tried this and it wasn\'t even a slight improvement. The recent merger with Virgin doesn\'t appear likely to resolve the performance issues either so I\'m on this site looking for a new ISP.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Slower than dial up
I have been with virgin for over 3 years and for the most things were good. Being on plan one and paying ?24.99 when they introduced Bundle one for ?19.99 to include unlimited 8meg plus free evening telephone calls...I changed packages. Oh what a mistake which will cost me dear. My broadband speed is now down 41kbs on a sunday night and at best 600kbs in the day time. Their is no email support at all and they just make you wait on the phone (25p per min). I am now trapped in a 12 month contract with them and it will cost me ?240 to get out. Please please do not make the same mistake as me and avoid virgin at all cost!!!!!!
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Time to leave
After being a customer on BB since 2000 the latest stunt by VM to gain profit from every website I visit using a company owned by someone who masterminded toolkit spyware. I have decided to leave I cannot recommend VM to anyone unless they dont mind every page they visit being read. A good place to learn about phorm http://www.whyphormisbad.org/ and why it is bad for customers..
Shame that greed for more money has spoilt a good ISP. I move monday but my cable has another 30 days to go.
Speed recently has been below 2meg on a 4meg package at peak times with high pings in games, if you use gateway gaming server VM have bad network to them.
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Shame that greed for more money has spoilt a good ISP. I move monday but my cable has another 30 days to go.
Speed recently has been below 2meg on a 4meg package at peak times with high pings in games, if you use gateway gaming server VM have bad network to them.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: R.I.P. NTL
NTL was rock-solid for over a year. Then Virgin bought them out in Feb 2007. I play in a serious end-game raiding guild and have had to cancel my place on all future raids due to constant random disconnects and massive lag caused by whatever Virgin has done to the service. From the day Virgin took over my latency has increased from a normal 30ms to between 500ms and even 5000ms.
I strongly recommend that you look elsewhere if your connection to the Internet has to be reliable and stable.
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I strongly recommend that you look elsewhere if your connection to the Internet has to be reliable and stable.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Never blue wi\' Blueyonder
I have been with Blueyonder now for over two years. I have never had a bad word to say about the whole service. Support is good. I have experienced only the minimal of downtime with their connection as a whole. Over my time with them I have been upgraded several times up to 4MB, currently, always with e-mail notifications, and without any fuss or frustration, and I\'m still paying my original monthly fee when I opened my account! If you are looking for a good, reliable, ISP you can\'t go far wrong...
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Awful!
When I first joined Virgin in 2003 I was really pleased with their 512Mbps service. True at ?24.99 it\'s not the cheapest but unlimited was the enticing factor. Since then they\'ve upgraded my line at no extra cost. Great!
Until...they \"upgraded\" my line to \'up to 8Mbps\' in the summer 2006. Oh deary me. It worked fine for about 1 week and since then I\'ve had either no connection at all or about 150Kbps max. They\'ve downgraded me to 2Mbps but it\'s still as bad and they can\'t fix it.
The icing on the cake was their \"Customer Services\" telling me I\'m paying for the unlimited bandwidth and NOT the 8Mbps connection.
Avoid them like the plague.
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Until...they \"upgraded\" my line to \'up to 8Mbps\' in the summer 2006. Oh deary me. It worked fine for about 1 week and since then I\'ve had either no connection at all or about 150Kbps max. They\'ve downgraded me to 2Mbps but it\'s still as bad and they can\'t fix it.
The icing on the cake was their \"Customer Services\" telling me I\'m paying for the unlimited bandwidth and NOT the 8Mbps connection.
Avoid them like the plague.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Unacceptably slow
I have been with Virgin since first getting broadband 3 years ago. I have never had problems with connections and speed had always been good. In recent weeks the connection has been very slow around 130kbps at peak times. If I connect at 2am I get 5 mbps so it seems that virgin have a problem with capacity.
If you do not want to pay for telephone support you can email but I have often not received a reply. There is an instant messaging service which is decent but often not available. The support staff will blame everything on your equipment especially if you do not use their modem even if the problem is clearly at their end.
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If you do not want to pay for telephone support you can email but I have often not received a reply. There is an instant messaging service which is decent but often not available. The support staff will blame everything on your equipment especially if you do not use their modem even if the problem is clearly at their end.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Rubbish!
My broadband went down for one week, it took them that long to realise that there was loose connection at one of the exchange.
Recently, they have started capping my broadband speed claiming that i have been downloading excessively. Funny, I had been with them for 6 months and had been downloading this much but wasnt a problem then!
However, they said that even when my broadband speed has been capped, I should be getting around 576 kbps (from 6Mbps) during peak times (4pm - 12am).
Here is my speed test from speedtest.net
http://www.speedtest.net/result/250003901.png
46kbps!! What liars!!
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Recently, they have started capping my broadband speed claiming that i have been downloading excessively. Funny, I had been with them for 6 months and had been downloading this much but wasnt a problem then!
However, they said that even when my broadband speed has been capped, I should be getting around 576 kbps (from 6Mbps) during peak times (4pm - 12am).
Here is my speed test from speedtest.net
http://www.speedtest.net/result/250003901.png
46kbps!! What liars!!
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: a company in disarray
Ordered switching from Virgin\'s Broadband Plan 3 to Broadband Bundle 3 on 8th November - 7 weeks ago. Still at testing line stage.
No-one follows up, Virgin communications within organisation non-existant
Customer Services very bad - not interested don\'t listen nor read e-mails properly, Technical Support - poor.
Not recommended. Wait for a better deal elsewhere.
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No-one follows up, Virgin communications within organisation non-existant
Customer Services very bad - not interested don\'t listen nor read e-mails properly, Technical Support - poor.
Not recommended. Wait for a better deal elsewhere.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Don\'t believe the bull****
Previously with Namesco(formerly NDO)and had no complaints about connection speed,reliability or price.
Freeview reception in my area is pathetic,and i\'d had mixed quality (weather affected)reception with SkyDigital.So I decided 2 switch 2 cable.
I\'m now paying ?4 more than I was with Namesco/BT and getting 80+ TV channels with no picture breakup/sound drop-out problems of freeview/Sky.
The 2MEG BB connection itself has performed flawlessly with speeds on average 200-250kbps on decent sites or fast P2P connections.The speed is as promised and connection problems nil.
Slow sites=slow downloads,that\'s not the ISP\'s fault!
Sky LIE !
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Freeview reception in my area is pathetic,and i\'d had mixed quality (weather affected)reception with SkyDigital.So I decided 2 switch 2 cable.
I\'m now paying ?4 more than I was with Namesco/BT and getting 80+ TV channels with no picture breakup/sound drop-out problems of freeview/Sky.
The 2MEG BB connection itself has performed flawlessly with speeds on average 200-250kbps on decent sites or fast P2P connections.The speed is as promised and connection problems nil.
Slow sites=slow downloads,that\'s not the ISP\'s fault!
Sky LIE !
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Telewest fab, Virgin crap
Don\'t be deceived by Virgin\'s high rating here.
Because the excellent Telewest has been bought up by Virgin, Virgin is getting all of Telewest\'s kudos but providing an awful service.
Their technical support is dreadful.They have a 10mb inbox limit for emails, and the maximum outgoing email attachment size (according to their technical support) is 1mb!!!
Avoid Virgin like the plague.
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Because the excellent Telewest has been bought up by Virgin, Virgin is getting all of Telewest\'s kudos but providing an awful service.
Their technical support is dreadful.They have a 10mb inbox limit for emails, and the maximum outgoing email attachment size (according to their technical support) is 1mb!!!
Avoid Virgin like the plague.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Very Poor
The cost of just 17.99 per month should be the first clue to the service from Virgin Media. I had a connection with Virgin internet before the whole NTL thing happened, & the connection speed averaged 6-8mb & everything would work quickly. However since it turned to Virgin Media I am averaging about 512k - 1mb if im lucky, it fails to connect all the time, and as for online gaming its impossible because the connection keeps closing. If you ring the support staff you will get through to someone quickly, but they will have no idea what they are doing, took me a week just to get the MAC code & now am searching for an ISP that works at ADSL Speed
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Appalling service
The problem with most broadband providers is that things go OKish until they go wrong. The acid test seems to be what they do when you\'re having problems. Virgin imposed a punitive premium rate on their customer service line after I joined. When the (slightly flakey) broadband simply stopped working I paid a small fortune to call them just to ask them to provide me with the service they had promised. They were utterly useless. I finally resorted to writing them letters which they completely ignored. I\'m so annoyed with them that I\'ve just issued a small claims court process against them. I do not recommend.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Virgin are terrible!!!!!!
Having been a big fan of blueyonder, I had reservations
when Virgin media took over. Its been a few weeks now and my initial fears have been confirmed. I am supposed to be on a 4MB
connection, however at weekends and evenings I struggle to get
1MB connection speeds. You tube and Myspace lag terribly and
the download times of fast websites like bbc have also begun to
lag sometimes taking over a minute to load....I may as well have
a dial-up connection when its at its worst!!! Phoning virgin often ends up at a foreign call centre, whose staff are rude and the phone lines are poor quality making support difficult. RIP blueyonder :-(
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when Virgin media took over. Its been a few weeks now and my initial fears have been confirmed. I am supposed to be on a 4MB
connection, however at weekends and evenings I struggle to get
1MB connection speeds. You tube and Myspace lag terribly and
the download times of fast websites like bbc have also begun to
lag sometimes taking over a minute to load....I may as well have
a dial-up connection when its at its worst!!! Phoning virgin often ends up at a foreign call centre, whose staff are rude and the phone lines are poor quality making support difficult. RIP blueyonder :-(
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Not very good recently
I\\\'ve been with virgin for about 2 years now and to start with things were ok, ever since i moved to adsl max I had a few problems with speed but again nothing too bad. However i\\\'ve since realised that my evenings speeds drop to below 500kpbs and in the last month i\\\'ve had days when im surfing at 125kbps.
I\\\'ve been instructed to do BT tests but during last weeks speed dip I had 2 days when things were normal again, this makes me think they have server and bandwith issues on there side.
After reading other comments I firmly believe that they\\\'ve been lying to me about speed issues.
Joining fast.co.uk as they seem to have good reviews
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I\\\'ve been instructed to do BT tests but during last weeks speed dip I had 2 days when things were normal again, this makes me think they have server and bandwith issues on there side.
After reading other comments I firmly believe that they\\\'ve been lying to me about speed issues.
Joining fast.co.uk as they seem to have good reviews
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Virgin Media
Broadband no problems but recently went over to Bundle One to include telephone calls but whilst i can make calls using a prefix I am still waiting for the CPS to be activated after22 days. Bt say they havenn\'t received any application.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Up to 4mb? I think not..
I live in the Essex area and have been a customer of Telewest for over 10 years. I have been paying for the ?25 a month service since transferring over to broadband from dial-up around 4 years ago. The ?25 a month service offers a speed of \'up to 4mb\', whereas the ?18 a month service offers a speed of \'up to 2mb\'. I had never successfully tested my system past 2mb and always assumed that must be due to my own computer system setup or demands on the network. I have recently found out that in the area that I live the maximum speed available from any provider is 2Mb. I am stunned that I have been paying ?7.00 more for a service which the company has never been able to provide. I have spent in excess of an hour this evening waiting to speak to a representative in order to downgrade my service to the ?18 a month option. If I had a BT line, I would be changing provider immediately. VERY disappointed.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Hidden contract
Been with Virgin (ADSL 6Gb data cap.8Mbps)a short time. I had problems with email at first but now thats sorted.
The customer service (tech support) 25p/min do not phone back, even when they say they will?
They do not send updates on any problems, even after the fault is found?
The advertised \\\\\\\"No Contract\\\\\\\" is incorrect, as they ask for a ?50 fee if you leave within 1 year. This cost and 1 year term constitute a contract.
I will update this review when/if I have been with them a few months.
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The customer service (tech support) 25p/min do not phone back, even when they say they will?
They do not send updates on any problems, even after the fault is found?
The advertised \\\\\\\"No Contract\\\\\\\" is incorrect, as they ask for a ?50 fee if you leave within 1 year. This cost and 1 year term constitute a contract.
I will update this review when/if I have been with them a few months.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Not \'Appy
Over the past 2 months my 10mb broadband connection has slowly deteriorated and after speaking to numerous English and foreign support technicians nothing has been resolved. Its chokes when streaming video, it chokes when playing online games and web viewing gets laggy; the quality has definitely dropped since the NTL/Virgin merge.
What used to be a perfect internet connection and fantastic for playing online games is now struggling to provide, and as a result am seriously starting to look at other hi-speed isp\'s. It never used to matter what time of day it was, but now evenings and weekends are laggy!
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What used to be a perfect internet connection and fantastic for playing online games is now struggling to provide, and as a result am seriously starting to look at other hi-speed isp\'s. It never used to matter what time of day it was, but now evenings and weekends are laggy!
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Terrible Value For Money
During the past six months I have more failures to connect with this ISP than I did with Tiscali (and that is saying something). Approx 8 times per week is the average, for around an hour at a time. The service is unacceptably slow, too. And I am paying ?25 per month for this \'unlimited\' service! Well, not for much longer - I\'ll be switching to a better provider urgently. My advice would be to steer clear - it\'s obvious where priorities lie in this organisation and it isn\'t with ADSL broadband.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Annoyed
My issue is the fact they now traffic shape my data so between 4pm-12am 3 gb is your limit anymore data up or downstream is throttled to a tiny tiny amount 2meg maximum and uploading forget it. I also have problems with streaming now and i have to pay them to ring them because of a fault with there service. Blueyonder was fantastic no shaping or paying for help, now i pay virgin more for less ! they oversell the nodes and spend nothing on upgrading and expect us the xl package users to suffer at their expense.
The situation is disgraceful and i have canceled my internet and tv as i no longer get skyone either.
I\\\\\\\'m looking at BE broadband ?
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The situation is disgraceful and i have canceled my internet and tv as i no longer get skyone either.
I\\\\\\\'m looking at BE broadband ?
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: BY = Simply The Best
I have been with Blueyonder for about 4 years now, and we have never had a problem. The service is just the best. I was going to move to Sky Broadband, untill i saw other reviews that its a load of rubbish!
If you do live in a Telewest Area, GET IT!
The thing i like about it most is the fact you have Unlimited Download / Upload Bandwidth. Also, having 6 PC\'s connected to a router, i never really see a problem.
The 10Mbit connection is fantastic for the price, and i dont regret staying with Blueyonder.
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If you do live in a Telewest Area, GET IT!
The thing i like about it most is the fact you have Unlimited Download / Upload Bandwidth. Also, having 6 PC\'s connected to a router, i never really see a problem.
The 10Mbit connection is fantastic for the price, and i dont regret staying with Blueyonder.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Time to move
I\'ve been having problems with the speed of my broadband connection. At best, it can reach around 1,100 kbps but usually it\'s much slower than that &mdash around 300 kbps or less on a busy evening.
I\'m said to be connected at 8.1 Mbps but the reality is very different.
Advice from Virgin technical support has been poor: the usual stock e-mails, out-of-date information about the BT Speedtester, and most recently, a support person who said, \"I\'ll just talk to my superior and I\'ll ring you back within ten or fifteen minutes.\" Five days later, I\'m still waiting for the call.
I\'ve been with Virgin for years, but I\'ve had enough.
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I\'m said to be connected at 8.1 Mbps but the reality is very different.
Advice from Virgin technical support has been poor: the usual stock e-mails, out-of-date information about the BT Speedtester, and most recently, a support person who said, \"I\'ll just talk to my superior and I\'ll ring you back within ten or fifteen minutes.\" Five days later, I\'m still waiting for the call.
I\'ve been with Virgin for years, but I\'ve had enough.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Virgin Media - total crap
Was with blueyonder for years and was VERY happy-but since Dec06 (ie Virgin takeover) its been SHOCKING (ie 90kbps downloads on a 4mbps package, with packet loss as high as 40% at times). Spent 3 months trying to get it sorted and despite spending hours (literally) on the phone I kept getting a variety of excuses, none of which hold water.Eventually got a new cable modem but it made no difference and after another 3 hours on the phone, the girl finally told me there was a major network issue that wouldn\'t be sorted for another SIX MONTHS. They refused to put this in writing to me. She told me we\'d get a discount of ?8 a month - urrr no thanks
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: No probs with VirginMedia
I get 8 to 10 Mb connection most of the time, with a home network of 3 PCs set up. There may be the odd drop to 5 or 6 Mb very occasionally for an hour or so at a time, but there is no guarantee that it is VirginMedia\\\'s problem, maybe just where I am browsing/downloading from.
Had V+ installed a short while back - initially no V+ services but all sorted in a couple of days with very good customer service.
Overall I am very happy with what I have got and the service/support provided.
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Had V+ installed a short while back - initially no V+ services but all sorted in a couple of days with very good customer service.
Overall I am very happy with what I have got and the service/support provided.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Faultless 10 Meg connection
Never had any real issues with Telewest/VMedia Broadband. A bit pricey though in the current BB climate but at the moment I am willing to pay for what I feel is the best out there..... at the moment
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Vigin Media recommended
We have been with Virgin Media for 6 months using the 2MB's connection, with a good deal @ ?10 per month for 1 year. The speed is much faster & more efficient than our old dial-up. We use it mainly for browsing, items we have downloaded were done very quick. Virgin Media's support/customer care has been excellent. We used this forums reviews to decide which ISP to choose, which at the time VM had an 8/10 rating.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: very good
I have been with them 3 years, with very good speeds, i was on 4mb but now on 20mb both with good speeds.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Poor service
A long time Blueyonder customer, I have had service issues before, where they agreed a price verbally, then overcharged. Thought the VM era might be different, should have known better.
I recently moved house and the same thing happened. Negotiated a package (4Mb, Basic TV, Tel line with free Eve/Wknd calls - ?29/m) and they billed me ?7 extra/m!!! Have had to contact them twice as the fist time the lying sales person told me she had sorted it out but did nothing. Will see what happens!
Generally good speeds though have to regularly reboot the modem, \"traffic management\" now also in place, seems like the service is going down the tubes!
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I recently moved house and the same thing happened. Negotiated a package (4Mb, Basic TV, Tel line with free Eve/Wknd calls - ?29/m) and they billed me ?7 extra/m!!! Have had to contact them twice as the fist time the lying sales person told me she had sorted it out but did nothing. Will see what happens!
Generally good speeds though have to regularly reboot the modem, \"traffic management\" now also in place, seems like the service is going down the tubes!
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Utter Rubbish
Its cheap and offered upto 8mb unlimited speed so i went for it!
During anything remotely \"peak time\" such as evenings and weekends it became apparent my conection could go as poor as 100Kbps (read 10k a sec downloads!) and a massive 250-350 ping (no games unless i stayed up till 2am). These woeful pings would be pretty much constant from firday night till early monday morning!
Support was largely dross but one guy admitted it was way over subscribed but others just told me to do a speedtest over and over again. All this at the cost of 25p a minute for all adsl enquiries regarding line speed, making more money of utter crap service.
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During anything remotely \"peak time\" such as evenings and weekends it became apparent my conection could go as poor as 100Kbps (read 10k a sec downloads!) and a massive 250-350 ping (no games unless i stayed up till 2am). These woeful pings would be pretty much constant from firday night till early monday morning!
Support was largely dross but one guy admitted it was way over subscribed but others just told me to do a speedtest over and over again. All this at the cost of 25p a minute for all adsl enquiries regarding line speed, making more money of utter crap service.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Going Down the Pan
This service used to be great under blueyonder. 10mb Unlimited. Never had to ring support. However, since Virgin media took over the service has been slowly but surely going down the pan.
I can now only get a max of about 300kb/s despite paying for 1000kb/s. Traffic is throttled at peak times anyway now as standard, but i seem to be throttled all the time.
And on the subject of throttling..
Tech support worse than useless. I stay on hold for 15 minutes to be put through to a useless script reading moron in India. So I immediatly rang customer service to downgrade my bill to pay for the speed im receiving rather than what i should be getting
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I can now only get a max of about 300kb/s despite paying for 1000kb/s. Traffic is throttled at peak times anyway now as standard, but i seem to be throttled all the time.
And on the subject of throttling..
Tech support worse than useless. I stay on hold for 15 minutes to be put through to a useless script reading moron in India. So I immediatly rang customer service to downgrade my bill to pay for the speed im receiving rather than what i should be getting
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: absolute garbage!
i was very happy with telewest and my 2mb package. i got advertised speed,was fast and faultless.now virgin media have got there hands on it,oh dear.poor speeds,pings in games all increased,problems with streaming content.absolute rubbish!
how can a company take over a tremendous service and reduce it to this.i am angry and disappointed as i now have to search for another isp and was extremely happy with blueyonder.it really is the pits!
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how can a company take over a tremendous service and reduce it to this.i am angry and disappointed as i now have to search for another isp and was extremely happy with blueyonder.it really is the pits!
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: A wolf in sheeps clothing
Been a Telewest (was Birmingham Cable) customer going back to their dialup only days. Quickly moved on to their broadband packages and enjoyed the service. Was happy to pay extra for faster speed because it was always guaranteed.
Then the bad news came, NTL had bought Telewest. I knew it was bad news after all the complaints NTL used to get on Watchdog. True to say they haven\'t changed. Now they have a new tactic, rename the company to cover up their bad reputation. Virgin Media is nothing more than NTL renamed. Do not be fooled, Richard Branson doesn\'t care.
STM, High prices, Dodgy tactics. It doesn\'t get any better than this.
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Then the bad news came, NTL had bought Telewest. I knew it was bad news after all the complaints NTL used to get on Watchdog. True to say they haven\'t changed. Now they have a new tactic, rename the company to cover up their bad reputation. Virgin Media is nothing more than NTL renamed. Do not be fooled, Richard Branson doesn\'t care.
STM, High prices, Dodgy tactics. It doesn\'t get any better than this.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Unsuitable for Gaming
Originally ordered the 8meg package. Upon activation, pings to WoW servers would range from anywhere between 800ms to nearly 2000ms.
A few (rather expensive) calls to customer services later, and they changed the line to 2meg (at no cost reduction to me). Latency now lingers between 300ms-500ms, making it utterly useless for online gaming of any sorts.
Customer service staff were generally quite helpful and reasonably well informed, I have no gripes about them in particular, but the actual DSL itself is terrible.
If anyone in your household does any sort of online gaming, this is most definitely NOT the provider to choose.
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A few (rather expensive) calls to customer services later, and they changed the line to 2meg (at no cost reduction to me). Latency now lingers between 300ms-500ms, making it utterly useless for online gaming of any sorts.
Customer service staff were generally quite helpful and reasonably well informed, I have no gripes about them in particular, but the actual DSL itself is terrible.
If anyone in your household does any sort of online gaming, this is most definitely NOT the provider to choose.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Virgin Media NIGHTMARE
When Virgin used to be Telewest my internet connection used to be awesome. Friends of mine used to marvel at the speed it\'d achieve, but not anymore.
Since Virgin took over the service has plummeted. I have the laughably called \"top package\", the only thing top about it is its price. For the last 6 weeks I\'ve been trying to contact Virgin to make a complaint about them, but will they answer my complaints? answer NO. All I\'m met with is promises and lies. Now, to add insult to injury they charge you 25 PENCE a MINUTE to call their helpline in INDIA. Their systems fails, YOU have to pay them to talk about it. As soon as I can, I LEAVE
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Since Virgin took over the service has plummeted. I have the laughably called \"top package\", the only thing top about it is its price. For the last 6 weeks I\'ve been trying to contact Virgin to make a complaint about them, but will they answer my complaints? answer NO. All I\'m met with is promises and lies. Now, to add insult to injury they charge you 25 PENCE a MINUTE to call their helpline in INDIA. Their systems fails, YOU have to pay them to talk about it. As soon as I can, I LEAVE
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: horribly slow and poor CS
Please, for the love of god, do *not* sign up with Virgin Media broadband. They are horrible and slow, and lock you into a 12-month contract as you receive poor service. Premium-rate 0900 number for any customer service, and horrible email customer service.
I just finally found ADSL24 (and there are some others) who only have 1-month contracts (because they stand behind their product) and great reviews, and made the switch.
I get 10KB/second at night with Virgin, although during the days they are fine. I am not one of the throttled people, I don\\\'t download too much, and even if I was throttled, they\\\'re not supposed to throttle you that low.
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I just finally found ADSL24 (and there are some others) who only have 1-month contracts (because they stand behind their product) and great reviews, and made the switch.
I get 10KB/second at night with Virgin, although during the days they are fine. I am not one of the throttled people, I don\\\'t download too much, and even if I was throttled, they\\\'re not supposed to throttle you that low.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: The Best in the market
Apart from their help desk / support (which they have moved to India and they really don\\\\\\\'t understand our problems) every other thing is fantastic. I have been with NTL for 3 years and never had any issue with the speed. I mostly download stuff from Rapidshare and it always give me the promised speed and with out any download limits (it does matter where you download your stuff from).
I recommend it to all but before taking Virgin everyone should do a little research especially try to understand the difference between cable and the ordinary copper telephone line.
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I recommend it to all but before taking Virgin everyone should do a little research especially try to understand the difference between cable and the ordinary copper telephone line.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: very unhappy!!
We\'re leaving Virgin cable and have gone back to a BT line with ADSL because of the very poor, unfriendly, and to be frank useless support that they offer. We started to have problems with our cable a few weeks ago and had to call - to my horror we were charged for the call, and the person at the other end had no idea what we were on about. That was the last straw and we\'ve just given our 30 days notice, good bye!!
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Virgin Media
Was with Blueyonder with no problems, recently Virgin Media has been rubbish (low speed/no connection) will change as soon as I get back to BT
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: I want Blueyonder back...
I had been a very happy Blueyonder customer for over 10 years. Excellent speed, low latency & great FREE customer support.
Since Virgin Media took over I am disgusted with the slow speeds, high latency, traffic shaping (forget trying to do anything between 4pm and Midnight) broken promises and shoddy support for which you pay 25p/m to get someone who doesn\'t speak English or know what a computer is.
As soon as I can get a BT line installed I\'m leaving and never looking back.
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Since Virgin Media took over I am disgusted with the slow speeds, high latency, traffic shaping (forget trying to do anything between 4pm and Midnight) broken promises and shoddy support for which you pay 25p/m to get someone who doesn\'t speak English or know what a computer is.
As soon as I can get a BT line installed I\'m leaving and never looking back.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Once good ... now pants
I have been with Virgin for about 6 years and I have to say for the first 5 they were great. Totally reliable and speeds were excellent, service was good. However since the NTL merge speeds have plummeted, I\\\\\\\'m getting 512k or less and pay for up to 8MB. Service has become poor and quite frankly will be changing asap.
The contract should be simple ?20 a month for up to 8MB. I don\\\\\\\'t mind it being a little slower when busy etc but they should really rename the package \\\\\\\"Nowhere near 8MB\\\\\\\" and then their advertising wouldn\\\\\\\'t be fraudulent.
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The contract should be simple ?20 a month for up to 8MB. I don\\\\\\\'t mind it being a little slower when busy etc but they should really rename the package \\\\\\\"Nowhere near 8MB\\\\\\\" and then their advertising wouldn\\\\\\\'t be fraudulent.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Hell on earth!
Unfortunately I can\'t give this ramshackle organisation less than one. I left Virgin media back in July, after tryimng to get my MAC code since June. Eventually they relented when I offered to enlighten them on the OFCOM agreement they signed up to. Three months later they sent my details to a credit collection agency to claim back ?6.60 which they said I owed them. Appprently they sent an email to my virgin webmail account which they disabled after I left them, to let me know. THEY MADE NO OTHER ATTEMPT TO CONTACT ME!.
IF YOU USE THIS COMPANY YOU DO SO AT YOUR OWN RISK.
*THIS COMPANY SHOULD CARRY A HEALTH WARNING*
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IF YOU USE THIS COMPANY YOU DO SO AT YOUR OWN RISK.
*THIS COMPANY SHOULD CARRY A HEALTH WARNING*
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: rubblish isp
Being a full year customer, pretty angry the service.
The speed is ABSOLUTELY NOT \"really fast\". Frequent disconnect without reason.
Cannot play and online fps games after 1600 each day plus whole weekend. Ping to any game server is more than 200ms.
Contract is full of traps. My contract length is by the 31st of October this year and I gave them notice in September. They ignore my notice and said I must give them notice exactly on the 30th day before the contract ends, i.e. notice must be given on 1 October, no earlier or later! or one more month rent (even can\'t cancel it).
They used to use a 090 number for support....
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The speed is ABSOLUTELY NOT \"really fast\". Frequent disconnect without reason.
Cannot play and online fps games after 1600 each day plus whole weekend. Ping to any game server is more than 200ms.
Contract is full of traps. My contract length is by the 31st of October this year and I gave them notice in September. They ignore my notice and said I must give them notice exactly on the 30th day before the contract ends, i.e. notice must be given on 1 October, no earlier or later! or one more month rent (even can\'t cancel it).
They used to use a 090 number for support....
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Unreliable and Uncaring
Ahhh!!! This now truly sucks. Joined Virgin.Net in Jan 2005. Absolutely superb service till early this year (when it took over NTL. Initially was on the 1mb package & they upgraded me to the 2mb for free. Loving this, I upped for their 8mb package.
This month, my 8mb line barely gives me 128k speed. Infact uploading is faster then downloading. Hmmm... Numerous emails sent and no reply received. Called their rather expensive support number and felt like there were school kids on the support desk. Called virginmedia to get my MAC code. Time to transfer to a more reliable provider now.
Famous last words: Stay away from Virgin Media
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This month, my 8mb line barely gives me 128k speed. Infact uploading is faster then downloading. Hmmm... Numerous emails sent and no reply received. Called their rather expensive support number and felt like there were school kids on the support desk. Called virginmedia to get my MAC code. Time to transfer to a more reliable provider now.
Famous last words: Stay away from Virgin Media
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: See you in court!
Don\'t go there! I have had appalling service from this company, compounded by their refusal to recognise that there was anything wrong and their insistence that I kept on paying for a service that they were not providing. They just don\'t communicate with you though anything other than standard letters. I ended up starting a small claims court action against them which they have just paid up on without defending. It\'s the only way to get any response from them!
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Very Poor Service
I have a Virgin.net account and since ntl took over the management has changed (I know as I did work for them and know people still there). They have been cutting back on their network bandwidth if you are on ADSL in an attempt to save money and the speeds vary massively dependant on time of day. The ADSL service is currently in the UK and pretty good but there are plans to move it to India so will go downhill. If you live in a cabled area you are likely to get the best speeds available as cable has a larger capability than the BT network. However, the customer service is awful and mostly from India so I would avoid it on both counts.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Going downhill fast
I\\\'ve been with Virgin.net (media) for over 5 years and have a dial-up PAYG and an ADSL account with them. I have (up till a month ago) had no problems and any minor issues have been addressed very quickly.
However.....NOW since NTL and the rest were swallowed up it\\\'s all gone completely pearshaped. My dial-up is capable of a greater download speed than the ADSL and Virgin support (India) have not a clue as to what is going on and it would appear that they do not care a tot.
I have been patient and carried out all their tests all to no avail. I am seriously disappointed but will be looking for a new ISP now. Shame as everything was good.
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However.....NOW since NTL and the rest were swallowed up it\\\'s all gone completely pearshaped. My dial-up is capable of a greater download speed than the ADSL and Virgin support (India) have not a clue as to what is going on and it would appear that they do not care a tot.
I have been patient and carried out all their tests all to no avail. I am seriously disappointed but will be looking for a new ISP now. Shame as everything was good.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Virgin ADSL. Hell NO!
I have had Virgin ADSL for almost 12 months now. The original reasons why I went with Virgin were:
1) They were the ADSL equivalent to NTL (cable) which had always done me proud.
2) No 12 month contract.
After joining I found out that \'no 12 month contract\' actually means we will charge ?50 if you want to leave before your 12 months is up!
My latency for the last year, has on average, been about 212ms! No on-line gaming for me then! After talking to \'technical\' support about 4-5 times I actually came across someone who knew what latency was. They tried to fix it but failed.
My dl speed is about 300kb/s way under 8Mb!
Avoid at all costs!
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1) They were the ADSL equivalent to NTL (cable) which had always done me proud.
2) No 12 month contract.
After joining I found out that \'no 12 month contract\' actually means we will charge ?50 if you want to leave before your 12 months is up!
My latency for the last year, has on average, been about 212ms! No on-line gaming for me then! After talking to \'technical\' support about 4-5 times I actually came across someone who knew what latency was. They tried to fix it but failed.
My dl speed is about 300kb/s way under 8Mb!
Avoid at all costs!
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Packet loss too!
Been a Telewest customer since they opened their doors in Edinburgh. Now Virgin have taken over, I\'m noticing packet loss all over the place. I\'m lucky to get anywhere near 2mb off my connection (I\'m on 4mb connection).
If we hadn\'t had our BT line physically removed to make way for a conservatory, I\'d move to an ADSL line tomorrow.
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If we hadn\'t had our BT line physically removed to make way for a conservatory, I\'d move to an ADSL line tomorrow.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: 1DAY
I have been connected to Virgin Media 20Mb Cable Connection for only 1 day ... I have performed tests on speedtest.net it seems the 20mb is not even 2mb and after resettin the modem and trying new modem ... Virgin is really a pro at screwing their customers as iam getting a faster upload than download 400k down 700 up.
THERE HAS TO BE A LAW AGAINST THIS SURELY !!!!!!!
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THERE HAS TO BE A LAW AGAINST THIS SURELY !!!!!!!
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Free at last
After years and years with Virgin, last 4+ on broadband, I finally gave up last week. Speeds were little better than modem and support could offer nothing.
Moved yesterday to Fast.co.uk and it is wonderful to have Mb speeds again.
Transfer totally seamless and I\'m very pleased.
Mike
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Moved yesterday to Fast.co.uk and it is wonderful to have Mb speeds again.
Transfer totally seamless and I\'m very pleased.
Mike
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Virgin kill blueyonder
I have been a telewest/blueyonder/virgin customer for seven years. I have seen the cable internet go from a high quality reasonably priced service with free technical support to an over priced, under performing service with hidden \'unlimited\' clauses and 25p a minute technical support.
I was until Virgin took over paying ?35 a month for 10Mbit cable internet. No usage limits, unlimited actually meant unlimited. Virgin made a big deal about doubling the speed to 20Mbit, but I never get a download speed higher than 10Mbit. Now I have a download limit between 4pm and midnight, so if I download too much my speed drops to 5Mbit.
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I was until Virgin took over paying ?35 a month for 10Mbit cable internet. No usage limits, unlimited actually meant unlimited. Virgin made a big deal about doubling the speed to 20Mbit, but I never get a download speed higher than 10Mbit. Now I have a download limit between 4pm and midnight, so if I download too much my speed drops to 5Mbit.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Slugish!
used to be great now they\'re rubbish!!! poor speeds, support that cant do a thing about it and dont really seem to care about anyway. they wont let us out of the contract so we are stuck until the new year!!
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Fairly satisfied
Been with VM for 4 months now, the call centre was fairly useless, but that seems par for the course these days. Have had a reliable connection on the M package. I like the fact VM don\\\'t require a phone service, as this was a waste of money for me with ADSL. I was a telewest customer a few years back and miss the community spirit they had then.I don\\\'t object to the bandwidth throttling during the 4pm to midnight period, as the rest of the day can be used for P2P and it\\\'s only fair to let the low use customers have a reasonable experience(I\\\'m capped daily). My main irritation is with the email servers which seem to be suffering alot of outages
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Virgin Media
currently 4 months for my service to be completed properly
Bills for a different amount each month
bandwidth varying from 0.5Mbps and 15Mbps
intermittent proxy issues (dns seems to work) effecting minor sites like google or facebook
taking them to court in 6 days time
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Bills for a different amount each month
bandwidth varying from 0.5Mbps and 15Mbps
intermittent proxy issues (dns seems to work) effecting minor sites like google or facebook
taking them to court in 6 days time
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Pants!!! to be nice
Well not much more to say than everyone else is. I recently moved from a cable area to non-cable, I originally had telewest broadband which was great couldn't complain occasionally (once every couple of months) couldn't get a connection.
Now I have virgin media\'s ADSL package and it\'s useless. My connection is slow and unreliable.
I\'m moving elsewhere and virgin aren\'t getting a penny.
I wish I wasn't so naive and looked for reviews before I signed up.
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Now I have virgin media\'s ADSL package and it\'s useless. My connection is slow and unreliable.
I\'m moving elsewhere and virgin aren\'t getting a penny.
I wish I wasn't so naive and looked for reviews before I signed up.
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Virgin Media (Broadband Fixed Line)
Posted: 02nd May, 2008
By:
Rob
Title: OK so far
Took a week longer than we were told to go live, and they made a bit of a mess installing it but the service seems to work and my Mum is happy with it as she doesn\'t do online gaming, or download anything. We\'ve test to try calling them for support for so far it just works ok, however I'm worried I'll have problems speaking to them as the account is at my Mums and in her name, yet she won\'t know what to say. Time will tell I guess !
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Virgin Media are shit
virgin media have always been sh1t, they well & truly ripped me off by ?302 by keep trying to take direct debits out of my account upto four times a month. customer service is crap. took me over a year to get a penny out of them & then they cut me off cuz of an error at their side. im only still with them cuz its free. also the other day i had some guy ring me saying that i can upgrade to 20mb but id need to ring back to do it, ha i spoke to him & he denied saying it, what a fecking joke ! their internet is slow & iv had four modems at two diff addresses, takes the p1ss man !
virgin media are crap avoid
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virgin media are crap avoid
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: The Worst ISP Possible!
I hate Virgin Media. I am leaving them. NTL basically rebranded as Virgin Media in an attempt to hide their terrible reputation. I used to love my internt connection from Blueyonder. Bellow is a list of why you should STAY AWAY from Virgin Media.
(1)Extemely slower than advertised speeds (and I\'m suposed to be on 20mb)
(2)Traffic shapping = slowing you down and not giving you what you pay for. And this lasts longer than 4pm to 12am at slower speeds than they say they will lower it too.
(3)A premium rate customer \"non\" service number.
(4)Terrible support with constant excuses.
I Am Going Back To BT... This Must Be The Worst ISP Possible
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(1)Extemely slower than advertised speeds (and I\'m suposed to be on 20mb)
(2)Traffic shapping = slowing you down and not giving you what you pay for. And this lasts longer than 4pm to 12am at slower speeds than they say they will lower it too.
(3)A premium rate customer \"non\" service number.
(4)Terrible support with constant excuses.
I Am Going Back To BT... This Must Be The Worst ISP Possible
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: AVOID VIRGIN MEDIA
Ok this post is for anyone considering using Virgin Media\'s broadband service... or can equally be used by the 1000\'s of existing Virgin customers wondering if they are alone with their broadband issues.
I\'ll be straight to the point...
Internet connection is VERY slow, i have 20mb connection, speed test on here today says i have 620kb/s! On average i\'m lucky to get 1mb.
Technical support is a joke, first you have to pay to fix the service youre already paying for and secondly you have to pay to speak to someone in India who has little english skills and who\'s only advice is reset your modem and try again later.
Result = AVOID!!!
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I\'ll be straight to the point...
Internet connection is VERY slow, i have 20mb connection, speed test on here today says i have 620kb/s! On average i\'m lucky to get 1mb.
Technical support is a joke, first you have to pay to fix the service youre already paying for and secondly you have to pay to speak to someone in India who has little english skills and who\'s only advice is reset your modem and try again later.
Result = AVOID!!!
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Worst ISP Ever
Speeds worse than dial up ten years ago.Customer service who are rude and unhelpful
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Ok (could be worse)
Seems I have been lucky with Virgin. I stuck to the original contract of Broadband Plan 2 which is unlimited with speed up to 8mbps (more like 2 mbps). I don\\\'t do online gaming but I do a lot webcamming with my other family and other half that lives in Holland and Asia. Never had much problem with connection - unless I tried to download things from Youtube at the same time. Can\\\'t really complain about it. Never used the support before as there\\\'s not need. Did asked for an upgrade which I then cancelled (that\\\'s the one included phone but decided against it) which went on with no hitch whatsoever and no additional billing either.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: slower than dial up
Had virgin broadband for the better part of two years and have seen the effective bandwidth plummet in the last few month. Contention must be a serious issue for them, but they dont seem to do anything about it. My \\\"unlimited\\\" 8Mb connection literally gives me about 5-10kb download speed in the evenings. It takes about a minute to load cnn.com. An embarrasement to call this broadband. I have asked for my Migration Code and am leaving ASAP.
Recommedation: stay away if you want a top performing ISP.
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Recommedation: stay away if you want a top performing ISP.
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Slow speeds, bad service!
I was a Virgin customer for about 5 years and finally had enough a couple of months ago. The speed of our \'up to 8Mb\' service was usually about 100kb in the evenings and one day we had no service at all for several hours. Everytime I called customer services the staff admitted the speeds were slow and there wasn\'t much they could do. One of their staff even recommended I change ISP as they are oversubscribed!
I changed to ADSL24 and the difference is amazing!
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I changed to ADSL24 and the difference is amazing!
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
I had been a customer of the previous Virgin.net service since 1999 and generally found it to be quick, reliable and perfect for all of my browsing and gaming needs. I was therefore very taken aback by the sheer awfulness of the \'upgrade\' I got following the rebranding to Virgin Media.
It is horrifically slow at peak times, and mediocre even at off peak times. Latency is so bad that online gaming is impossible. Customer service is completely useless and phonecalls are charged at a premium rate. Service randomly cuts out at times.
In all, a terrible service that should be avoided like a flesh-eating disease. It\'s even slower than the tra
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It is horrifically slow at peak times, and mediocre even at off peak times. Latency is so bad that online gaming is impossible. Customer service is completely useless and phonecalls are charged at a premium rate. Service randomly cuts out at times.
In all, a terrible service that should be avoided like a flesh-eating disease. It\'s even slower than the tra
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Virgin Media (Cable)
I switched from BT Business (ADSL) 8Mb, which I got 6Mb, to Virgin 20Mb (Cable).
First I got 2Mb, so I rang there support line (25p min), got through to India, she seemed to know her business, she had me run a few test before arranging for an Engineer to call the next day, it was a loose connection out side, the call cost ?5.00, but refunded in my case.
I now have 6Mb-20MB, depending on the time of day, things that affect this are people using there Cable for X-Box/Play Station Gaming, and TV down loads onto set top boxes.
So far I don\'t regret switching, but wish the speed was more constant, it is however overall faster then my ADSL was.
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First I got 2Mb, so I rang there support line (25p min), got through to India, she seemed to know her business, she had me run a few test before arranging for an Engineer to call the next day, it was a loose connection out side, the call cost ?5.00, but refunded in my case.
I now have 6Mb-20MB, depending on the time of day, things that affect this are people using there Cable for X-Box/Play Station Gaming, and TV down loads onto set top boxes.
So far I don\'t regret switching, but wish the speed was more constant, it is however overall faster then my ADSL was.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Virgin rubbish
Virgin have got to be the worst ISP of the bunch, If I could, I would rate them at a minus, I am on an 8meg setup, at off peak i can get 5-6meg (Sunday mornings at 06.00)!!!
Evenings and weekends I may aswell be on dialup.
I have spoken to Virgin tech several times at 25p per min they are about as useful as a bad cold.
I was told before Christmas they had a few tech problems and was then told \\\"will all be ok after\\\" but they forgot to tell me which Christmas!! now well in to FEB and still as bad, also reading Vigins \\\"smallprint\\\" 400Kb and over is ok for an 8meg setup is ok, well not for me it isn\\\'t, I can\\\'t wait till June to get a MAC.
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Evenings and weekends I may aswell be on dialup.
I have spoken to Virgin tech several times at 25p per min they are about as useful as a bad cold.
I was told before Christmas they had a few tech problems and was then told \\\"will all be ok after\\\" but they forgot to tell me which Christmas!! now well in to FEB and still as bad, also reading Vigins \\\"smallprint\\\" 400Kb and over is ok for an 8meg setup is ok, well not for me it isn\\\'t, I can\\\'t wait till June to get a MAC.
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Virgin Suicide
Don't do it Virgin migration from NTL is terrible. Having done exactly that broadband speeds have significantly dropped despite going from 512k to 8meg - singularity change? They have also just deleted our email accounts without proper warning in writing or by email "because of privacy laws" according to their "customer service" rep. We were told they needed to be changed but "nothing needs to be done now". It's all being done as cheaply as possible - why not transfer all ntlworld e-mail accounts over to virgin.net and ping any emails from the old to the new? because they need to buy the new Lost for their poor alternative to Sky1. Muppets
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Virgin Media (Broadband Fixed Line)
Posted: 13th Aug, 2008
By:
Rob
Title: Atrocious support
Been with virgin 15 years or so. They\'re always poor at support, and could never sort anything out. Their administration has always been confused.
But since November, speed has slumped and I get lots of \"not found\"s, even to google, BBC, and the virgin media homepage! This went on until I\'d finally had enough in Feb 2008. Interestingly, they were very quick at supplying the MAC.
My mother has been trying to set up with them, but had a DAX on her line. They didn\'t push BT and it took 5 months before virgin said the line was in. Despite that, there is still no broadband 2 months later - and they have started taking money, which they won\'t repay
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But since November, speed has slumped and I get lots of \"not found\"s, even to google, BBC, and the virgin media homepage! This went on until I\'d finally had enough in Feb 2008. Interestingly, they were very quick at supplying the MAC.
My mother has been trying to set up with them, but had a DAX on her line. They didn\'t push BT and it took 5 months before virgin said the line was in. Despite that, there is still no broadband 2 months later - and they have started taking money, which they won\'t repay
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Virgin Media (Broadband Fixed Line)
Posted: 09th Sep, 2014
By:
Rob
Title: Was bad now good
Been with NTL and currently virgin on the 50Mb service(was the 2nd person connected in Norwich @ 1.5Mb then)Connection used to be good with a 4-5 outages over the last 9 years that were sorted pretty quickly. only use their email to send and use router so no virgin software. Since upgrade to 50MB and the installation of the "superhub" or is that superdud I am distinctly unimpressed. I suffered from latency and packet loss issues which had not surfaced previously and the router element of the superhub is not as functional as I am used to. At present I am waiting to see if bridge mode is a possibility as I could then use superhub as a modem and use my own router..stop press: ceo's office have given me back a modem, whoop whhoop (I have returned to 20Mb speed)
update 09/14
Still with VM and currently have recently upgraded to the 152Mb service. Upload has increased noticeably and in recent months the service has been rock solid. one outage over a weekend.
I know that there are plenty of detractors but compared with friends on ADSL I am satisfied. Never use VM email and the bundled tivo box works like a dream though interface not as good as sky's.
Currently happy bunny
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update 09/14
Still with VM and currently have recently upgraded to the 152Mb service. Upload has increased noticeably and in recent months the service has been rock solid. one outage over a weekend.
I know that there are plenty of detractors but compared with friends on ADSL I am satisfied. Never use VM email and the bundled tivo box works like a dream though interface not as good as sky's.
Currently happy bunny
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: A warning to all
The new CEO of Virgin Media, Neil Berkett, has openly stated in an interview that they think net neutrality is "a load of bollocks" and claimed they\'re already doing deals to deliver some people's content faster than others. They would then put websites and services that don\'t pay Virgin in the \"slow lane\", meaning those sites would load slowly and cause most users to give up using them, feeling forced to use whatever Virgin wants to push through their network.
Boycott virgin now, visit http://stopvirgin.movielol.org/ to find out more
stopvirgin . movielol . org
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Boycott virgin now, visit http://stopvirgin.movielol.org/ to find out more
stopvirgin . movielol . org
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Virgin Media (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Good in the day!
Have been with Virgin since back in the NTL days, and overall when it works, it works well! The few problems I\'ve had are mostly due to the speeds dropping at time during the day, and a few drop which saw us offline for 3 days before Christmas and lead to me getting a BT line installed with a cheap ADSL service as a backup (Im an online trader so need it 24/7). That worked out to have lower latency so Virgin is now our backup line butfFor the money I cant really complain much!
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UtilityWarehouse (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Apalling customer service
I had 2meg with Utility Warehouse until October 2006 which was fine, then as soon as it was possible, I got Broadband Max which promised 8meg now, and up to 16meg when available. From then on it went down hill. I was getting nowhere near 8meg speeds, but since then it has got gradually slower.I am now getting between 0.5meg and 1.5meg. Worst of all is their customer services. To talk to them it costs YOU 75p per minute, and e-mails take 5 days. They claim that if I ever get 3meg - that is acceptable because that is \"up to 8meg\" . I have been fighting for 5 months, and it has taken 15 days so far to get a MAC code. Can\'t wait to escape.
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UKFSN (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Excellent
Now I can experience broadband as it should be. Brilliant customer service. A proper ISP at last.
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UKFSN (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Good service, no support
Excellent value for money, with good speed, services and reliability. Plus you help to fund Free Software (if you like that sort of thing).
However, when I needed help with something as a matter of urgency it all went wrong. I initially got a couple of helpful emails, but most of my follow up emails were ignored, or got unhelpful replies. In all I sent something like 14 emails and got 4 replies.
A good ISP if you don\\\'t encounter any problems but the guy (it seems to be a one-man operation) appears to only provide customer service when he feels like it.
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However, when I needed help with something as a matter of urgency it all went wrong. I initially got a couple of helpful emails, but most of my follow up emails were ignored, or got unhelpful replies. In all I sent something like 14 emails and got 4 replies.
A good ISP if you don\\\'t encounter any problems but the guy (it seems to be a one-man operation) appears to only provide customer service when he feels like it.
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UKFSN (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Superb
Everything BT isn\\\\\\\'t. It feels great to be removed from the shackles of a BT service.
Cheaper than BT and very, very generous peak and off peak alowances.
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Cheaper than BT and very, very generous peak and off peak alowances.
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UKFSN (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Well I have just joined UKFSN after leaving Fast4. So far UKFSN is superb. Superb speed and reliability. I will edit this if I need to but so far so good.
10 for Services, well I have everything I need including comprehensive information on the central I am connected to.
7 for Support, needed to use and found quite poor but EntaNet was not to bad in assisting me.
10 for Speed, well, WOW! Best I\\\'ve had since being maxed!
10 for Cost, 330Gb for ?20 (30GB Peak, 300Gb Off-Peak) Bargain!
EDIT: Russell from EntaNet managed to sort my SNR issue with BT, unfortunatley UKFSN didn\'t want to know so still only 7 for support.
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10 for Services, well I have everything I need including comprehensive information on the central I am connected to.
7 for Support, needed to use and found quite poor but EntaNet was not to bad in assisting me.
10 for Speed, well, WOW! Best I\\\'ve had since being maxed!
10 for Cost, 330Gb for ?20 (30GB Peak, 300Gb Off-Peak) Bargain!
EDIT: Russell from EntaNet managed to sort my SNR issue with BT, unfortunatley UKFSN didn\'t want to know so still only 7 for support.
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UKFSN (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Poor support, otherwise O
Can be very poor at responding to emails (agree with Chimprich). Few features (eg no control panel for managing email addresses, etc)
Generally reliable service but I\'m thinking of moving for more features.
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Generally reliable service but I\'m thinking of moving for more features.
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UKFSN (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: No frills internet
Just signed up for UKFSN after migrating from Zen. The price is good for Home Max 30 with 30 gb on peak and 300 gb off peak allowance all for ?19.99, you can\'t quibble when the connection is reliable and the speed is consistent throughout the day.
When I say no frills, this ISP is pretty basic; from what I have seen its control panel is pretty mundane and they provide little web space. The webmail is more or less like squirrel mail so don\'t expect anything fancy for the price.
Support seems to be a little lacking and doesn\'t seem to have much in the way of tech support but I have yet to use it so time will tell.
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When I say no frills, this ISP is pretty basic; from what I have seen its control panel is pretty mundane and they provide little web space. The webmail is more or less like squirrel mail so don\'t expect anything fancy for the price.
Support seems to be a little lacking and doesn\'t seem to have much in the way of tech support but I have yet to use it so time will tell.
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UKFSN (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Zero Support
I moved to ADSL24, another of enta\\\'s resellers essentially providing the same service as UKFSN just a different reseller.
The big difference is the support, I found the guy at ADSL24 to be very accommodating during the setup and has dealt with any outages swiftly as you would want, whereas the guy from UKFSN didn't bother to respond to support requests from the start, these were sensible support questions like what is my static IP range and DNS servers.
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The big difference is the support, I found the guy at ADSL24 to be very accommodating during the setup and has dealt with any outages swiftly as you would want, whereas the guy from UKFSN didn't bother to respond to support requests from the start, these were sensible support questions like what is my static IP range and DNS servers.
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UKFSN (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Very good
I can\'t fault this ISP, very helpful and fast.
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Timico (Broadband Fixed Line)
Posted: 24th Sep, 2009
By:
Rob
Title: Very good indeed
KeConnect are very good indeed.
I migrated over from Demon whom suffered from poor speeds and customer service. Additionally parts of Demon are based in India. On the other hand, KeConnect are completely in Suffolk.
I called them a couple of times beforehand to see how quickly they respond and was impressed.
Their support is open until 9pm Monday to Friday and also on Saturday which is great. The technical support guy I spoke to last night answered my queries exceptionally well and was very clear. I have marked them down on speed because my line is still \"learning\". I will rate it more apporpriately in two weeks time.
Good so far.
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I migrated over from Demon whom suffered from poor speeds and customer service. Additionally parts of Demon are based in India. On the other hand, KeConnect are completely in Suffolk.
I called them a couple of times beforehand to see how quickly they respond and was impressed.
Their support is open until 9pm Monday to Friday and also on Saturday which is great. The technical support guy I spoke to last night answered my queries exceptionally well and was very clear. I have marked them down on speed because my line is still \"learning\". I will rate it more apporpriately in two weeks time.
Good so far.
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Timico (Broadband Fixed Line)
Posted: 24th Sep, 2009
By:
Rob
Title: BRILLIANT
Brilliant, what an ISP should be. A bit expensive but you get what you pay for.
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Timico (Broadband Fixed Line)
Posted: 24th Sep, 2009
By:
Rob
Title: Glad I moved to them
Moved from Pipex and I am so glad I did
The only way I can think of explaining the speed increase is by relating it to uncorking a sparkling wine - Speed wise my connection literally zips along
Customer Service is exceptional, They pick up quickly and answer the most complex of questions, Technical Support I have only called once and again was fantastic service wise, many ISP can learn from KeConnect
They may be a little more expensive then some, but you get what you pay for and they also dont hide behind weird and useless Fair Usage Policies
This is an ISP that does exactly what it says on the tin
I am very Happy
:-)
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The only way I can think of explaining the speed increase is by relating it to uncorking a sparkling wine - Speed wise my connection literally zips along
Customer Service is exceptional, They pick up quickly and answer the most complex of questions, Technical Support I have only called once and again was fantastic service wise, many ISP can learn from KeConnect
They may be a little more expensive then some, but you get what you pay for and they also dont hide behind weird and useless Fair Usage Policies
This is an ISP that does exactly what it says on the tin
I am very Happy
:-)
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Your Coop (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: A Clear Winner!
All the services you'd expect from a telecommunications provider + a bit more. No hidden charges, very clear.
Fast and friendly person-to-person UK based support given. Highly knowledgeable customer services and support.
50:1 contention - Never had any speed issues even at peak times.
Unmetered allowance tariff offered.
Cost is competative. No the cheapest and not the most expensive.
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Fast and friendly person-to-person UK based support given. Highly knowledgeable customer services and support.
50:1 contention - Never had any speed issues even at peak times.
Unmetered allowance tariff offered.
Cost is competative. No the cheapest and not the most expensive.
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Your Coop (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: A real service provider!
Just wanted to say how impressed and delighted I have been with the service I have received from the Phone Co-op. In particular the help given by the support team has been faultless, speedy, efficient and friendly - far better than any support I have received from suppliers of any product. Service in other respects has been extremely good and quick and I have had no reason at all to criticize or complain. What is more, it is a co-operative. Without hesitation I would highly recommend The Phone Co-op.
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Your Coop (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Excellent Service
I have been with The Phone Co-op for a year now and I have no complaints whatsoever with the services I have recieved.
The connection has been very stable, I would say of above average speed and only has gone down for maybe an hour or two in 12 months. Their prices are also very reasonable and you can sleep happy knowing you are supporting a positive, socially and environmentally aware company as well. They answer their phones promptly as well! I am very happy with them and would happily recommend them to others wishing to find a good ISP.
ADSLMAX service coming soon with faster upload/download speeds should hopefully also be great!
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The connection has been very stable, I would say of above average speed and only has gone down for maybe an hour or two in 12 months. Their prices are also very reasonable and you can sleep happy knowing you are supporting a positive, socially and environmentally aware company as well. They answer their phones promptly as well! I am very happy with them and would happily recommend them to others wishing to find a good ISP.
ADSLMAX service coming soon with faster upload/download speeds should hopefully also be great!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Britain\'s Most Evil ISP?
Giving a zero isn\'t an option, otherwise this score would be worse. I was with them for 5 months, and received nothing but headaches. Traffic shaping occured 24/7, and much of my surfing during peak times was slower than dial-up - and that\'s just surfing!
Online games such as Halo were painfully slow, and P2P just isn\'t an option. Then they wanted to charge me ?30 to join their free unlimited forever option, even though it wasn\'t unlimited, at ?30 it obviously wasn\'t free, and \'forever\'? - that\'s just rubbish.
They claim that they want to be the #2 telco choice, but at the core of this company, they know their \"service\" is evil.
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Online games such as Halo were painfully slow, and P2P just isn\'t an option. Then they wanted to charge me ?30 to join their free unlimited forever option, even though it wasn\'t unlimited, at ?30 it obviously wasn\'t free, and \'forever\'? - that\'s just rubbish.
They claim that they want to be the #2 telco choice, but at the core of this company, they know their \"service\" is evil.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Patience is a Virtue!
Was told when i initially registered,would have to wait 11 weeks.After 10.5 weeks phoned cust serv as i had heard nothing. Was up and running after 2 days. I was ok for 2 weeks before server started going down and kept being being cut off. Rang cust serv dept in India,(i had trouble understanding them and visaversa) Told me to put my cd rom in (but didn\'t work) they then had a word with tech services who promised to phone back in 11 days. What! they didn\'t! Anyway problems seem to have sorted themselves out.Speed is fine. You need loads of patience with talk talk but to pay nothing is fantastic.So the choice is yours.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: was worried about moving
why worry like i did ? 5 star all the way ..free 24hr helpline..no major problems had too call helpline [free] in india but it turned out too be newcastle soon sorted cant fault talk talk & for ?16.59 a mth for 8mps broadband + free w/e & eve telephone calls + line rental ..i am laughing all the way too the bank ...i now hate BT for ever ps free international calls too...he he he
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Loving Free Broadband
I signed up in august for talktalk\'s free broadband and admit that i did have to wait 4 - 5 weeks for a go live date, And after a few teething problems (My fault not theirs) i was up and running. I must say that i cannot fault the connection speed of 2.2mbps (belive me this is good for the south wales valleys. I have only one complaint about their support service and that is that you have to pay to phone their support team.
I must say that after a long wait a the initial problems talktalk is now running like a dream, it goes on at around 10am and off about 12am and it goes strong all day.
TOP ISP ONCE THEY GET GOING !!
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I must say that after a long wait a the initial problems talktalk is now running like a dream, it goes on at around 10am and off about 12am and it goes strong all day.
TOP ISP ONCE THEY GET GOING !!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: TalkTalk - just works
On TalkTalk with international phone and saving ?40 a month over my Bulldog service.
Phone connected in 4 weeks, broadband 7 weeks (a week longer than told)
Support could not tell me if the line was enabled or not after go live date and before actual connection of broadband.
With my two previous broadband suppliers I had set up problems as well so I expect this as normal. I judge it based on being in over a month.
Since it has been up I have had no problems. Getting 2Mb consistent and that's fine by me.
Based on my experience I have no problems with TalkTalk and if I had to decide again I would still go with TalkTalk.
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Phone connected in 4 weeks, broadband 7 weeks (a week longer than told)
Support could not tell me if the line was enabled or not after go live date and before actual connection of broadband.
With my two previous broadband suppliers I had set up problems as well so I expect this as normal. I judge it based on being in over a month.
Since it has been up I have had no problems. Getting 2Mb consistent and that's fine by me.
Based on my experience I have no problems with TalkTalk and if I had to decide again I would still go with TalkTalk.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Tesco: The Low-Down
Been wih Tesco since Anytime dialup for ?12/mo, which would disconnect about every 2 hours.
The price isn\\\'t anything special, at ?20/mo you get 1Mbit unlimited with webspace+e-mail(they lock you in for 12Mnths!).
Other ISPs offer lower prices but they always have bad service.
As for support, it ended up being 5 times before the problem was sorted. And software isn\\\'t great, we\\\'ve had issues with installation and corrupt winsocks/LSPs but blame speedtouch.
But I think it\\\'s pretty good broadband, you get solid, no-strings unlimited, broadband(contract) at a tolerable price with a free modem!
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The price isn\\\'t anything special, at ?20/mo you get 1Mbit unlimited with webspace+e-mail(they lock you in for 12Mnths!).
Other ISPs offer lower prices but they always have bad service.
As for support, it ended up being 5 times before the problem was sorted. And software isn\\\'t great, we\\\'ve had issues with installation and corrupt winsocks/LSPs but blame speedtouch.
But I think it\\\'s pretty good broadband, you get solid, no-strings unlimited, broadband(contract) at a tolerable price with a free modem!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Worst ISP Ever?
You\'ve heard of Hotel Califorina? You can check in but you can never check out? Well TalkTalk are like that but worse. I have had problems with this outfit from trying to join up in the first place, to using the \"service\", to trying to ditch them. All via call centres in India. Be warned. Don\'t touch them with even somebody else\'s barge pole. They have grown too big, too fast and cannot give any sort of decent customer service. GIVE ME MY MAC NUMBER!!!! ARGGHH!!!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Slow Slow Slow
Can not believe how slow this ISP is. Have not managed more than 100k yet they promise 8MB
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: AVOID AVOID AVOID
I don\'t normally post to forums like this but I was so enraged by Talk Talk\'s utter ineptitude as an ISP it would have been criminal not to warn others. Indian call centres a go go, bandwidth throttling and a yo-yo ADSL connection are your starters for 10. I profer no racial angle in my call centre comment but Talk Talk\'s Indian based support infrastructure is so poor to be almost comical (If it wasn\'t for your bulding rage at the other end of the phone). I patiently waited till my contract was up and then spent 6 WEEKS (yes 6 , count \'em) trying to get my MAC code. If you value your internet connectivity then stay WELL AWAY from Talk Talk.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: AWFUL CUSTOMER SERVICE
I can\'t describe how awful Talktalk\'s customer service is.Technical support is 50 pence a minute and can eat away any savings you may have made on their line rental.The customer services line is perpetually busy and you may be kept on hold for more than 30 minutes.Communication is virtually non-existant.I e-mailed for a MAC code and for 6 weeks was unaware of what was going on.Eventually I got it after 6 weeks and much to my surprise ,I was continued to be billed even after I had migrated to another provider.I wrote several letters sent by registered mail none of which were answered.Stay away if you value your sanity !
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: DO NOT USE TALK TALK
Talk talk were recommended by GMTV! as a good sound provider! I have been with them for around two months and the down time on internet connection is catching up with working time! It is constantly breaking off, the repair software always kicks in, and takes ages to complete a check that barely sorts out the problem. As for the phone line!, you have to guess a number and hope it connects to the caller you want to talk to!
NEVER AGAIN.
As for GMTV...What a joke!!
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NEVER AGAIN.
As for GMTV...What a joke!!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Avoid TalkTalk
TalkTalk\'s extremely bad customer service is reason enough to AVOID THEM AT ALL COSTS!!!
Calls to their customer services result in long waits before being pushed from pillar to post by poorly trained staff.
On top of that, I was underwhelmed by the quality of my connection - variable performance and poor gaming experience.
Do not sign up for TalkTalk - a quick search in Google will reveal plenty of other people who recommend the same. If you do sign up, you\\\'ll probably have a long minimum term and end up paying ?70 and spending hours on the phone trying to leave.
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Calls to their customer services result in long waits before being pushed from pillar to post by poorly trained staff.
On top of that, I was underwhelmed by the quality of my connection - variable performance and poor gaming experience.
Do not sign up for TalkTalk - a quick search in Google will reveal plenty of other people who recommend the same. If you do sign up, you\\\'ll probably have a long minimum term and end up paying ?70 and spending hours on the phone trying to leave.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: talktalk yipppeee
joined at the end of december05 from bt (heavy useage)
knew about limited p2p no prob
then i found out about the limited usenet on port119 standard was getting 30kish with a maxed out 2meg connection swapped ports 140-160k then noticed getting discounted after 6-8hrs n hassles getting back on
then had a direct debit took from the bank after i had paid them 5 days before no ?? in the bank n got hit with ?50 worth of charges :(
now your asking youtrself why the yippeee ?
i got a letter today 3/3/06 telling me that they where kicking me off :)
O happydays O happydays
due to excessive traffic ?? on unlimited 2meg with their cutoffs?
bollox
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knew about limited p2p no prob
then i found out about the limited usenet on port119 standard was getting 30kish with a maxed out 2meg connection swapped ports 140-160k then noticed getting discounted after 6-8hrs n hassles getting back on
then had a direct debit took from the bank after i had paid them 5 days before no ?? in the bank n got hit with ?50 worth of charges :(
now your asking youtrself why the yippeee ?
i got a letter today 3/3/06 telling me that they where kicking me off :)
O happydays O happydays
due to excessive traffic ?? on unlimited 2meg with their cutoffs?
bollox
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Getting worse
I had this for just over a year and had a few problems toward the end, tried the tech support who would not respond save the automated emails. Tried calling but was told because of the age of my account (over 3 months) I could not talk to anyone!
In disugst switched my supplier what a good idea that was. I now have a far better product for less money (Euro1net)
Now I am in dispute over next months charges. I gave them a months notice moved over less than a month later and still they take money from my credit card after both dates! Obviously I am trying to get the money back BUT who needs this kind of hassle.
WHAT A DISGRACE!
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In disugst switched my supplier what a good idea that was. I now have a far better product for less money (Euro1net)
Now I am in dispute over next months charges. I gave them a months notice moved over less than a month later and still they take money from my credit card after both dates! Obviously I am trying to get the money back BUT who needs this kind of hassle.
WHAT A DISGRACE!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Shameful!
For such a big company it is shameful they provide such a poor service. The free broadband is clearly a badly planned, headline grabbing exercise. Yes, you do save money but you could also save money by cancelling your broadband service which is essentially the same as switching to TalkTalk. For an advertised \'upto\' 8meg broadband I have just achieved a speed test result of 123Kbps download (out of a guide speed of 7600Kbps for normal 8meg). That\'s 2% the speed of a normal 8meg line. Filesharing restrictions are ridiculous as you don\'t want 8meg broadband to load the BBC website 10ms faster(although that did take me 30 seconds this morning)
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: So far, no problems
Transferred to TalkTalk as part of the Talk3 plan (telephone & Broadband) from Virgin broadband/BT telco. Did wait for about 5 weeks for the broadband, but was eventually sent a letter telling me the actual activation date. Set-up with no problems and using the supplied ADSL2 modem, am getting 4.5 Mbs/sec on average.
Prior to activation I emailed with a broadband query, but never got a reply, so this area lets them down. Also having provided MAC code, was then sent a letter a week or so later, asking for it! Emailed to check if they had actually recorded it first time, but no reply. But at least I am connected. Am I just very lucky?!
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Prior to activation I emailed with a broadband query, but never got a reply, so this area lets them down. Also having provided MAC code, was then sent a letter a week or so later, asking for it! Emailed to check if they had actually recorded it first time, but no reply. But at least I am connected. Am I just very lucky?!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: TalkTalk - a definitive r
If you are currently thinking of joining talktalk then I suggest you read the following.
I first applied to join talktalk in March 2005, after three migration codes and a little assistance from Charles Dunstones office I finally got connected after 3 months. I truly wish I hadn\'t!
The deal I signed up for was ?14.99/month for a 1mb service. They spent the first month of my service telling me that I couldn\'t get 1mb, in spite of the fact I live just half a mile from a major exchange. They instead put me on a 512mb line and charged me an additional ?3 a month for the privilege. After sending them copious numbers of emails and making numerous telephone calls I finally got upgraded to 1mb. Even though I was now receiving the correct 1mb service, they didn\'t believe me or any of the data, speedtest etc I sent them! They continued to bill me an extra ?3/ month. Once again numerous telephone calls were made before they decided that I was in fact right. However, nobody knew how to tell their computer this so for the last 12 months I have been receiving a bill for ?18.99 and receiving ?3 credit back to my account.
After a long 12 months of below average service I was finally free to request my migration code and leave them..woohoo!!! Well, you have to remember this is talktalk where nothing is straight forward. There is no way to request a migration code from their web portal so I I emailed them for my MAC code and waited, after all their code of practice says they\'ll respond to all customer service emails in 7 days! A week came and went and no reply, so I emailed them once again still no reply. In fact those emails went 5 and 4 weeks ago respectively and I\'ve still to receive any reply. Knowing that this was going to be a cause of stress, I rang the dreaded customer services. A representative kindly filled out my MAC request on the phone for me and told me I\'d get my code within 14 days. He sounded convincing, I actually believed him for a moment..but sadly it was to no avail. So I once again called them and was told my request would be passed to the \'problem department\'!! Does any company really have a problem department??? Anyway, I was told they would call me within 48 hours with my code. Yep, you guessed it, it never happened. In fact in the 12 months I\'ve been dealing with talktalk customer services they\'ve made over 20 promises to call me back and I\'ve never received even 1 call back! Since then I have been calling them daily and each time I call I\'m told different lies! So far I\'ve been told that MAC codes take 30 days, 18 days, 17 days, 14 days, 5 days and 48 hours to generate but here I am still waiting! Tonight I was told my case was a special priority and they would get me a code and call me back in an hour, nobody called so I called them. I was transferred to the mysterious \'problem department\' only to receive the message that their offices were now closed and I should call back tomorrow. I was hoping that the janitor would answer the call because I think he\'d be more clued up than your average talktalk customer services representative.
So, if you are thinking about joining talktalk and are tempted by their free broadband offer..my opinion is stay away..even free it\'s too expensive!!!
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I first applied to join talktalk in March 2005, after three migration codes and a little assistance from Charles Dunstones office I finally got connected after 3 months. I truly wish I hadn\'t!
The deal I signed up for was ?14.99/month for a 1mb service. They spent the first month of my service telling me that I couldn\'t get 1mb, in spite of the fact I live just half a mile from a major exchange. They instead put me on a 512mb line and charged me an additional ?3 a month for the privilege. After sending them copious numbers of emails and making numerous telephone calls I finally got upgraded to 1mb. Even though I was now receiving the correct 1mb service, they didn\'t believe me or any of the data, speedtest etc I sent them! They continued to bill me an extra ?3/ month. Once again numerous telephone calls were made before they decided that I was in fact right. However, nobody knew how to tell their computer this so for the last 12 months I have been receiving a bill for ?18.99 and receiving ?3 credit back to my account.
After a long 12 months of below average service I was finally free to request my migration code and leave them..woohoo!!! Well, you have to remember this is talktalk where nothing is straight forward. There is no way to request a migration code from their web portal so I I emailed them for my MAC code and waited, after all their code of practice says they\'ll respond to all customer service emails in 7 days! A week came and went and no reply, so I emailed them once again still no reply. In fact those emails went 5 and 4 weeks ago respectively and I\'ve still to receive any reply. Knowing that this was going to be a cause of stress, I rang the dreaded customer services. A representative kindly filled out my MAC request on the phone for me and told me I\'d get my code within 14 days. He sounded convincing, I actually believed him for a moment..but sadly it was to no avail. So I once again called them and was told my request would be passed to the \'problem department\'!! Does any company really have a problem department??? Anyway, I was told they would call me within 48 hours with my code. Yep, you guessed it, it never happened. In fact in the 12 months I\'ve been dealing with talktalk customer services they\'ve made over 20 promises to call me back and I\'ve never received even 1 call back! Since then I have been calling them daily and each time I call I\'m told different lies! So far I\'ve been told that MAC codes take 30 days, 18 days, 17 days, 14 days, 5 days and 48 hours to generate but here I am still waiting! Tonight I was told my case was a special priority and they would get me a code and call me back in an hour, nobody called so I called them. I was transferred to the mysterious \'problem department\' only to receive the message that their offices were now closed and I should call back tomorrow. I was hoping that the janitor would answer the call because I think he\'d be more clued up than your average talktalk customer services representative.
So, if you are thinking about joining talktalk and are tempted by their free broadband offer..my opinion is stay away..even free it\'s too expensive!!!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: TalkTalk doesn\'t talk
Took eight months to move me to their own kit. I am now getting downloads @ < 20 Kbytes/s despite the connection reporting a downstream of 5 Mbits. The technical support suggested I switch off my virus checker(which had no effect and is back on) and that I should use a download manager. There was no suggestion that this was a problem by them and there operator on a charged(10p per min service) appeared to have limited knowlege and kept having to consult their technical advisor resulting in a 30 minute call and no satifaction. They also never seem to reply to emails sent to them.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Excellent ISP
Well, I\\\'ve been with Tesco BB for 12 months now, so it\\\'s about time I gave them a review.
I\\\'ve very rarely had trouble connecting. Usually my computer is connected from 7am til midnight, and never have been cut off. On the rare occaisions that I have had to connect during peak time at around 6pm, there have been a couple of times where it took a couple of attempts to connect.
The download speeds are excellent, and right now 512kbs is adequate for my needs.
In the last 12 months there was one evening that I couldn\\\'t connect, but this was resolved the next day.
Would recommend to anyone on a budget.
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I\\\'ve very rarely had trouble connecting. Usually my computer is connected from 7am til midnight, and never have been cut off. On the rare occaisions that I have had to connect during peak time at around 6pm, there have been a couple of times where it took a couple of attempts to connect.
The download speeds are excellent, and right now 512kbs is adequate for my needs.
In the last 12 months there was one evening that I couldn\\\'t connect, but this was resolved the next day.
Would recommend to anyone on a budget.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Only join if masochistic
They only have a \"1\" star... because \"0\" is not an option. TWO MONTHS!! I have tried to get service terminated. Starting on May 15th - middle of July (now) I have contacted these jokers telling them to cancel service. They are STILL charging me on a line that was DISCONNECTED on 6 June. Logged calls for requesting cancellation have been dropped from their notes (how convenient) and they are more interested in arguing with me and passing me off to other TT jokers than terminating the services.
Don\'t just AVOID them... run from them as fast as you can!
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Don\'t just AVOID them... run from them as fast as you can!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: No problems with TALKTALK
I signed up with TALKTALK on the first day of the Broadband free forever and have been connected for a couple of weeks although it was one week later than the date I received at sign up. I don\'t use the internet for games or P2P I spend most time streaming online radio stations and for Ebay but I have no complaints at all. I was with Pipex before and they are terrible. I was paying ?23.99 per month for 2mb broadband with no web space and they told me that if I wanted to change contract to a cheaper option I would be on a new 12 month contract. TalkTalk speed is 8mb and its free
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Walk walk from Talk Talk
Call times have got worse over last year.
Their website for managing the account is worse than abysmal.
Whilst I am happy with the landline solution as an ISP they are truly in the dark ages, avoid them like the bubonic plague!
After cancelling I\'m still being charged for the account. What a sorry saga. Called and they admitted I shouldn\'t have been charged.
Update: OMFG Just received a letter from a creditor demanding payment from carphone warehouse!!!! This company is an absolute CURSE!!!
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Their website for managing the account is worse than abysmal.
Whilst I am happy with the landline solution as an ISP they are truly in the dark ages, avoid them like the bubonic plague!
After cancelling I\'m still being charged for the account. What a sorry saga. Called and they admitted I shouldn\'t have been charged.
Update: OMFG Just received a letter from a creditor demanding payment from carphone warehouse!!!! This company is an absolute CURSE!!!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Talk Talk C*** C***
They won\'t give me my 1mb, only get half that. After 1 mth they capped my download as I was using P2P, however they say it will nver be switched back on again. IE: No P2P, ever!
Customer service is a joke. 35 min to call last time and they sometimes do hang up on you.
Sales will tell you anything to sign you up and then they give you nothing.
Their telephone service is NOT as cheapa s they say, and every little addon has to be paid for unlike BT. Again, they lied about this in sales before I signed up.
Stay well clear.
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Customer service is a joke. 35 min to call last time and they sometimes do hang up on you.
Sales will tell you anything to sign you up and then they give you nothing.
Their telephone service is NOT as cheapa s they say, and every little addon has to be paid for unlike BT. Again, they lied about this in sales before I signed up.
Stay well clear.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Talk Talk does\'nt
Poor speed
Poor service
dificulty with call centre mentality
Kept waiting for long periods on phone line
Too many \"departments\"
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Poor service
dificulty with call centre mentality
Kept waiting for long periods on phone line
Too many \"departments\"
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: It\'s not good to TalkTalk
I signed up for 1Mbps - when they gave me 500Kbps I contacted them and instead of apologising for their mistake they insisted I had to upgrade!!
My speeds have never been over 800Kbps, and usually 200-400Kbps sustained (i\'ve checked over 30 times in the last year). They\'ve done nothing to improve this over the 12 months.
I\'ve been trying to disconnect for the last 6 weeks and they\'re just ignoring everything - email, web disconnection forms, 1hr customer service calls. Told twice I\'ll receive a MAC code and disconnection date - still waiting 4 weeks later.
Definitely not worth the money or hassle. Don\'t be fooled by the prices
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My speeds have never been over 800Kbps, and usually 200-400Kbps sustained (i\'ve checked over 30 times in the last year). They\'ve done nothing to improve this over the 12 months.
I\'ve been trying to disconnect for the last 6 weeks and they\'re just ignoring everything - email, web disconnection forms, 1hr customer service calls. Told twice I\'ll receive a MAC code and disconnection date - still waiting 4 weeks later.
Definitely not worth the money or hassle. Don\'t be fooled by the prices
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: AVOID AT ALL COSTS!!
Would have given 0 if possible. Phone line migrated in June, provided two MAC codes still no broadband. Indian call centre is a disaster, they can barely speak english, one call took 10 mins just to give them my phone number as the person could not understand what I was saying. 3 Months on and I am still paying 21p/mth for a phone line, fed up calling and e-mailing them, have now cancelled my direct debit which I\'m sure is the only thing that will get a response.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Couldn\'t even get me on!
After months of trying to get online with them I gave up and choose a more expensive but decent ISP - its just not worth the hassle, poor support and lack of caring !!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Save yourselves..run away
In theory this would have been a good idea but in practice they are an absolute joke these guys,
Rang customer services they transfer you to technical - technical then transfer you back and around and around we go!
Over 1 hr each time on hold to sort out daft problems,
They disconnected my line twice and my phone line, constant problems and seriously zero customer services, failed callbacks and all the usual.
Serioulsy unless you like pain and waiting dont bother honest dont bother.
Even for free this is not worth it. Even when I came to disc I waited 4 weeks for a MAC and still didnt get this, had to email Charles Dunstable!
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Rang customer services they transfer you to technical - technical then transfer you back and around and around we go!
Over 1 hr each time on hold to sort out daft problems,
They disconnected my line twice and my phone line, constant problems and seriously zero customer services, failed callbacks and all the usual.
Serioulsy unless you like pain and waiting dont bother honest dont bother.
Even for free this is not worth it. Even when I came to disc I waited 4 weeks for a MAC and still didnt get this, had to email Charles Dunstable!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: TalkTalk broadband is....
so slooooooow it is almost pointless. My speed averages 500kbps on a line advertised as \"Superfast 8Mb\". can sometimes take 10 minutes to get online, other times I just give up. Hotmail is almost unusable. It\'s great having a 40Gb monthly limit, but even if I tried to use 24x7, the speed I have would not allow me to download 4Gb in a month!!! It\'s appalling. On the not so negative side, i was with BT and they were just as bad, and a friend uses Virgin, who he says is worse..... Not a great statement for the future of \" Broadband Britain\" blah blah blah. Sometimes if I do get on the internet and the phone rings, it drops it\'s connection !!!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: talk talk garbage!
Please do NOT make the same mistake as I and thousands of others have done in making Talk Talk your internet service provider.I could go on for ages telling of the numerous problems I have had with them but I simply don\'t have the time.Suffice to say their \"service\" is an absolute disgrace.
Instead of an increase in my internet speed it has actually halved on their so called 8 meg service(down to paltry 0.25 meg...B.T. tell me I am capable of receiving up to 7 meg!) and they say there is nothing they can do about it.
To cut a (very)long story short avoid paying the ?70 cancellation charge by simply staying well clear in the first place!
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Instead of an increase in my internet speed it has actually halved on their so called 8 meg service(down to paltry 0.25 meg...B.T. tell me I am capable of receiving up to 7 meg!) and they say there is nothing they can do about it.
To cut a (very)long story short avoid paying the ?70 cancellation charge by simply staying well clear in the first place!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: there're other ISP u know
Barely been with TalkTalk broadband for 3 months and I have to say I'm not impressed. 2MB broadband but download speed rarely ever got past 140KB/s(as compare to a friend of mine who's using 2MB from UKOnline and constantly getting over 200KB/s). Their customer's support is, to many extents, useless(if you're unlucky then you might get a rude one as well).Technical's help is a bit better but charge you at ?0.5 per minute after 14 days(which is a total rip-off).Their Sagem modem is only fit for the bin as it's extremely unstable(kept disconnecting me after 2-3 hours).Not as bad for me as others might have susgested but bad enough to be avoided
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Not that bad.
Some defence of Talktalk. I have been with them since Jan05. So far they have been fine. Even though I am only on 512kb. The only gripe was when I lost connection for about 2 weeks, which turned out to be a faulty router, and a faulty replacement, they did try to help, and it was not their fault. I gave them 2 stars due to the cost of the premium rate tech line. I am looking to move now purely as I want a faster line, but they are a lot dearer than when I joined, I am only paying ?23pm for unlimited bb and phone. so 5 stars for price.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: All TalkTalk but no DoDo!
Fine until I moved house.
It took 14 phone calls 2 emails and 4 letters to acheive this though. They don't seem to answer any letters though.
I was disconnected from broadband for over a month and from there phone calls for 3 months, each time I called I was told it would take 10 days to fix and I should call back then!
During this time I was charged double at both addresses.
When I was eventually connected it was to the wrong package.
When I cancelled the service after the 12 month contract, they disconected me early and charged me ?70 for breaking the contract.
Customer services take about 20minutes to answer.
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It took 14 phone calls 2 emails and 4 letters to acheive this though. They don't seem to answer any letters though.
I was disconnected from broadband for over a month and from there phone calls for 3 months, each time I called I was told it would take 10 days to fix and I should call back then!
During this time I was charged double at both addresses.
When I was eventually connected it was to the wrong package.
When I cancelled the service after the 12 month contract, they disconected me early and charged me ?70 for breaking the contract.
Customer services take about 20minutes to answer.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Talk Talk doesn't answer
I'm currently on 1MB but get 819km downloads speeds, recently looked at their website, and they are offering 2mb at ?17.99, yet after phone calls and emails they are still charging me ?20.90 for 1mb, the worse part is that oringally they were charging me ?25.00 until I point out that their website had a cheaper price. Customer service is non existant, they never answer the telephone or respond to emails. Differing price plans for different customers, and I'm still waiting for a refund for when they overcharged, Best option, find someone else, there's plently of broadband isp, vote with your feet.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Utterly Hopeless
Free broadband? Great idea, let\'s have it. Local Loop Unbundling, so\'s you can get away from BT entirely? Fine - it\'s a free country, let\'s have no monopolies. But service and honesty have to be there - and I\'ve had precious little of either since I waited 8 weeks to get on. Since then - and it\'s only been a month - there have been problems with email and huge waits on helplines. Now, there\'s been no bb service at all for the last 3 days and still no idea when it will re-appear. You ring em and they say either: problem what problem, it must be you / yes there\'s a problem, we\'re fixing it please try later / it\'s all BT\'s fault. DON\'T GO THERE
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Not all that bad !!
I have just recently joined Talk Talk and after 2 weeks of signing up have this honest review for you.
The technical and customer service sadly is from India and the staff even though very helpful and kind struggle to undertand simple/complex problems and lack technical knowledge. When I had no ADSL light (router fault) I was told to delete \'cookies\' duh! The 2nd technical service (advanced technical) had me waiting 30 mins (still didn\'t get through). In the end I messed with the router settings and got it to work myself! Great priced broadband company if things work from the go, bad it you encounter technical problems. Really bad !!
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The technical and customer service sadly is from India and the staff even though very helpful and kind struggle to undertand simple/complex problems and lack technical knowledge. When I had no ADSL light (router fault) I was told to delete \'cookies\' duh! The 2nd technical service (advanced technical) had me waiting 30 mins (still didn\'t get through). In the end I messed with the router settings and got it to work myself! Great priced broadband company if things work from the go, bad it you encounter technical problems. Really bad !!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Talktalk are just awful!!
Since my exchange was LLU\'ed!, My download speed has reduced to about 50kpbs from 1meg, After reading various forums it appears that this issue is common, So what are Talktalk doing about it?, NOTHING they do not accept that an issue exists and calls to there support are just soul destroying and a complete waste of time as well as expensive to talk to someone who is not going to help, Just a joke really!!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Speak as you find......
Was with PlusNet using around 4Gb a month but got fed up with their \'throttling\' in March. Moved to TalkTalk as there is a 30 day trial. Initially I was getting less than 2Mb, not the 5Mb - 7Mb speeds that Plusnet had been providing. Contacted their technical number. Ten minutes later (at 10p minute, not bad)and I\'m back at my old speeds. Yes, I\'ve seen all the bad press - worse scene scenario I\'ll move and pay the ?70 fee, but at ?20 month for phone, line rental and internet (40Gb cap) I\'m a fairly happy bunny at the moment.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Nothing but trouble
TT may claim to have thousands of satisfied customers, but all I can say is that those must be users who have never had to contact TT\'s so called customer support.
Letters, including follow up reminders go unanswered. Emails either go unanswered or fail to address the problem. Staff at the call centre (when you can get through)are often unintelligible and sometimes downright rude and offensive. Even when they are intelligible the information which they give is usually incorrect. Billing is also a disgrace, with charges sometimes being levied for services which were not provided and promised refunds failing to appear on the account.
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Letters, including follow up reminders go unanswered. Emails either go unanswered or fail to address the problem. Staff at the call centre (when you can get through)are often unintelligible and sometimes downright rude and offensive. Even when they are intelligible the information which they give is usually incorrect. Billing is also a disgrace, with charges sometimes being levied for services which were not provided and promised refunds failing to appear on the account.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: They don\'t want my money
All I wanted to do was to upgrade my residential account to a business account. After 40 minutes of wasted time being passed between SIX departments I was told that this was not possible. When I asked why the reason given was that TalkTalk Business and TalkTalk are separate companies! They have a link to the business web site from the residential site; they share the same name; they are both owned by Carphone Warehouse but you can\'t upgrade to a business account without first closing the account (and paying a ?70 penalty if it\'s before contract end) and starting from scratch. Does makes sense?
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Talk Talk are crap
I\'ve been trying to help someone who\'s not computer literate at all and who has been told to try Talk Talk for both phone and BB-bad mistake!this person has Vista system.
Talk Talk techy side told me they do NOT support Vista, wireless or not, but their ordering line tells you different. Talk Talk installation cd won\'t load but gives a non supporting Vista message. After ringing Talk Talks techy line again I was told to ring the routers help line-its either that or try downgrading to XP-no probs there.
They tell lies when ordering, their techy side is pure rubbish-a complete waste of time.
DO NOT USE!
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Talk Talk techy side told me they do NOT support Vista, wireless or not, but their ordering line tells you different. Talk Talk installation cd won\'t load but gives a non supporting Vista message. After ringing Talk Talks techy line again I was told to ring the routers help line-its either that or try downgrading to XP-no probs there.
They tell lies when ordering, their techy side is pure rubbish-a complete waste of time.
DO NOT USE!
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Slow as an old carthorse!
After numerous problems getting set up, faulty modem, parts going \"missing in the post\" etc, I am now left with a noisy landline, slow broadband, poor connection & I am unable to use the phone & internet at the same time. I had decided to grin & bear it as the service is cheap, but the last straw was when I did a speed test.... 400KB!!!! Yes, thats less than half a MB!!! I couldnt bear the thought of another phonecall to another person with a strong accent, so I sent them a strong e mail. The next day someone rang & left a message on my (noisy) landline ans machine, saying they would e mail me. Weeks on Im still waiting. Not happy.
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TalkTalk (Broadband Fixed Line)
Posted: 11th Aug, 2008
By:
Rob
Title: Surprisingly good!
I have been on broadband for 6 years now, and changed ISPs 7 times on adsl. I have had experience with ones like Zen, Newnet, Entanet NDO, not rubbish. TalkTalk compares well with them in regards to speed and reliability. As you may expect p2p will be slower, but is still very usable!.
I have had no need to use support on any service, but I tried on TalkTalk when I had a minor issue and support was 1st class. If 40GB a month will do you why kid yourself and pay more?.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Great Service
TalkTalk are very good for value, speed and reliablility in my opinion, have not yet had one problem. Some of the people who post on here realy do not know what they are talking about for example FARAH, 400kbps is pretty good its in bytes per seccond not bits so that would tell me you have 4MB connection speed if you have a noisy line you would not get that speed. TalkTalk are very good for value, reliability and their modem is reliable (mine is connected via a Linksys WAG54GS wireless router). If you have the Smartax Modem I would reccommend changing the conneciton to always on to keep the connection alive and enable UPnP. Highly Reccomended
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Satisfied with Talk Talk
I was very worried after all the poor reviews but switch from BT 3 weeks ago was seamless. Initial slow broadband speed was resolved after calls to 1st line and then 2nd line support. Both calls handled quite efficiently. They tweaked the line so that I am at the speed I was getting with BT, 6mb+/s for most of the time. I\'d have to go for BT\'s Option 3 at circa ?20.00 a month to download at the amount I require with features that I do no need. Talk Talk is a good value no frills package with the land line. I\'m not sure it\'s possible but I think our landline is a little clearer too - probably my imagination.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: No problem
TalkTalk3 for me has been great value for money. For approx.?20 pm I get all calls, international as well, plus broadband. Connected six months ahead of time. One blip I had dealt with by courteous and helpful staff from India. (Depends how you approach people).
Their recommended security F-Secure extra ?2+ p.m., I find is better than MCAfee. Only prob. is webcam connection - video excellent, sound appalling. Until we catch up with Europe and fibre optics there can never be a first class service. Until then TalkTalk has been excellent for me.
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Their recommended security F-Secure extra ?2+ p.m., I find is better than MCAfee. Only prob. is webcam connection - video excellent, sound appalling. Until we catch up with Europe and fibre optics there can never be a first class service. Until then TalkTalk has been excellent for me.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Data Protection Breach
BEWARE of this company-ISSUES-service sold as a bundle but billed separately at a higher rate - to make matters worse they billed for broadband for 3-4 months before they were able to get it working! Despite numerous discussions and many promises to reconcile the billing with services rendered they REFUSED to do do as they said (rectify billing irregularities)-Disconnected us WITHOUT notice (then wrote to say they might disconnect us)-I wrote to them to request a public disclose of under the data protection act-they did not reply, and now have debt collecting agency chasing for incorrect amount- YOU HAVE BEEN WARNED - STAY AWAY
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: mmmmmmmmm
I have just come out of a 18 month contract, with talktalk... and am very happy for it to end.
on joining talktalk , I had to wait 3 months for connection to broadband which i suppose I did take on the chin...
speed - they told me that I was receiving the maximum speed my line could handle 2.3meg but my line test showed 6.7meg.. and i only live 3 minutes walk from the telephone exchange , it\'s right outside my house ... so was a bit dubious of this statement made by talktalk...
I\'m now with virgin and getting 5meg and double the upload,
customer service is good better than virgin
it\'s just lie\'s and mis-information I can\'t stand
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on joining talktalk , I had to wait 3 months for connection to broadband which i suppose I did take on the chin...
speed - they told me that I was receiving the maximum speed my line could handle 2.3meg but my line test showed 6.7meg.. and i only live 3 minutes walk from the telephone exchange , it\'s right outside my house ... so was a bit dubious of this statement made by talktalk...
I\'m now with virgin and getting 5meg and double the upload,
customer service is good better than virgin
it\'s just lie\'s and mis-information I can\'t stand
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: AVOID AT ALL COST
I was cold called by Talk Talk and persuaded to move onto their Broadband. WHAT A MISTAKE! I called within the 7 days to cancel but they didn\'t and now I have to disconnect it, get another ISP and PAY ?50 setup fee!
DON\'T EVER GO ONTO TALK TALK.
You will just regret it.
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DON\'T EVER GO ONTO TALK TALK.
You will just regret it.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Far better than expected
I previously avoided Talk Talk because of bad reviews. My friend changed to them and said they were great. So, I took the plunge and must say, that it was a simple smooth changeover spot on the day,with no hiccups.The modem and installation disc worked like a dream,it was done in a couple of minutes and the E mail set up was easy to complete. I had the full International phone package and for just over ?20 a month all in and a connection speed better than from my previous ISP, I am delighted with the result.They contacted B.T. and my old ISP and I have received and paid their final bills within 10 days of switching to Talk Talk.
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TalkTalk (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: What is the Fuss
I am not sure why there is such a negative impression of this provider. I swopped from Onetel (Rubbish of late) to TalkTalk.
I have been impressed by the time to connect my service, the speed albeit only 2MB but that is because I am a long way from the exchange, customer services and technical support. Most of all I am very happy with all I get for the amount I pay.
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I have been impressed by the time to connect my service, the speed albeit only 2MB but that is because I am a long way from the exchange, customer services and technical support. Most of all I am very happy with all I get for the amount I pay.
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Supanet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Mangled Browsing
Been with Supanet for 2 years. After 1 year many ISPs offered much faster services for less money so I wanted to leave. Supanet said they would match the speed+price if I stayed, so I did.
My main gripe arose recently. Most ISPs use proxy servers on residential accounts. This helps cut bandwidth use, speeds up browsing and allows easy logging. I have no problem with this. BUT Supanet decided to change error pages to display their own custom page packed with adverts! I find this unacceptable for a paid service and invasive. You have to pay extra for a business account to get rid of them. I will be leaving Supanet shortly because of this.
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My main gripe arose recently. Most ISPs use proxy servers on residential accounts. This helps cut bandwidth use, speeds up browsing and allows easy logging. I have no problem with this. BUT Supanet decided to change error pages to display their own custom page packed with adverts! I find this unacceptable for a paid service and invasive. You have to pay extra for a business account to get rid of them. I will be leaving Supanet shortly because of this.
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Supanet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: No MAC code
Still not giving MAC codes.
In fact after attempting to get one 3 times,
the person sounded very proud of the fact that they were not listed on the OFCOM site as being part of the agreement to supply codes.
Other than price the other reason for leaving is that I connot send E Mails to a friend in US, as his ISP ( AT&T ) will not accept mail from Supanet. Four messages to Supanet have not solved the problem.
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In fact after attempting to get one 3 times,
the person sounded very proud of the fact that they were not listed on the OFCOM site as being part of the agreement to supply codes.
Other than price the other reason for leaving is that I connot send E Mails to a friend in US, as his ISP ( AT&T ) will not accept mail from Supanet. Four messages to Supanet have not solved the problem.
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Supanet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Awful Customer Service
As supanet only offer a speed of 2MB at the moment, I tried to change my isp to one who offers 8meg
I was asked to provide a MAC code and telephoned supanet to ask for this.
They very rudely told me it was not a company policy to provide this and if I wanted to leave them, to terminate my service.
This would mean being without internet access for a few weeks till my line was taken by my new isp.
It would of been so much easier had they just gave me the code and allowed a migration to take place.
Matter of factly they DO allow other customers to migrate to THEM
Not a good company at all
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I was asked to provide a MAC code and telephoned supanet to ask for this.
They very rudely told me it was not a company policy to provide this and if I wanted to leave them, to terminate my service.
This would mean being without internet access for a few weeks till my line was taken by my new isp.
It would of been so much easier had they just gave me the code and allowed a migration to take place.
Matter of factly they DO allow other customers to migrate to THEM
Not a good company at all
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Supanet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: No problems
I have been with Supanet now for over 3 years and have only ever had one problem, and this was resolved with a single phone call. They have also upgraded my account up to the current 8MB on a regular basis, without any prompting from me.
There may be better providers out there, but I am of the opinion, \"if it ain\'t broke, don\'t fix it.\"
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There may be better providers out there, but I am of the opinion, \"if it ain\'t broke, don\'t fix it.\"
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Supanet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Do not use
If I could give a lower score for cost, service and support I would
The first 6 weeks of the contract involved connection speeds less than dial up - for the remainder of the contract the service was down on a frequent basis
SERVICE AND SUPPORT ARE NON EXISTENT - THERE IS ABSOLUTELY NO COMMUNICATION TO CUSTOMERS - This is to the point you it was virtually impossible to get through to any department, even though there were massive problems the support department managed to feign ignoance to any issue
IF YOU USE THIS ISP YOU ARE ASKING FOR TROUBLE
THE WEBMAIL IS CRAP AS WELL
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The first 6 weeks of the contract involved connection speeds less than dial up - for the remainder of the contract the service was down on a frequent basis
SERVICE AND SUPPORT ARE NON EXISTENT - THERE IS ABSOLUTELY NO COMMUNICATION TO CUSTOMERS - This is to the point you it was virtually impossible to get through to any department, even though there were massive problems the support department managed to feign ignoance to any issue
IF YOU USE THIS ISP YOU ARE ASKING FOR TROUBLE
THE WEBMAIL IS CRAP AS WELL
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Supanet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Do Not USe
I have been with these guys for about 3 years. Within that time the service was appalling. I moved from the 1mb package to the 8mb service with the promise all these problems would be fixed. After that things got even worse with download speeds of 200k with ping times of 200 and connection drops every 30 minutes or so. This went on for 3 months with the complete idiots blaming everyone but themselves. Then on the day of my cancellation Supanet admitted it was there network and the problem could not be fixed. I cancelled immediately and am now facing a ?200 bill for breaking contract. Please do not use for your own insanity.
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Supanet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Not so super - supanet
SUPANET www.supanet.com
Crapnet more like !
I have been with this company 3 months.
I am paying for an 8MB connection and am only getting 2.8MB ( previously got 6.5MB with last provider )
Secondly, I had no connection last week so phoned tech support who went through my computer with a fine tooth comb.
Call was charged at 50p a min and lasted 13 mins
No problem found, I was told to restart my router and if I still had a problem to call customer services - which I did !
THEY told me there was a problem with BT and no customers could connect.
They refused to refund my support cost of over ?6 and I have had no reply to my official complaint
TODAY a week later - no pop3 email from 8.20 this morning when I first tried
Problem is still ongoing at 15.50 some 4 hours later
WHY ARE THESE PEOPLE ALLOWED TO GET AWAY WITH IT ?
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Crapnet more like !
I have been with this company 3 months.
I am paying for an 8MB connection and am only getting 2.8MB ( previously got 6.5MB with last provider )
Secondly, I had no connection last week so phoned tech support who went through my computer with a fine tooth comb.
Call was charged at 50p a min and lasted 13 mins
No problem found, I was told to restart my router and if I still had a problem to call customer services - which I did !
THEY told me there was a problem with BT and no customers could connect.
They refused to refund my support cost of over ?6 and I have had no reply to my official complaint
TODAY a week later - no pop3 email from 8.20 this morning when I first tried
Problem is still ongoing at 15.50 some 4 hours later
WHY ARE THESE PEOPLE ALLOWED TO GET AWAY WITH IT ?
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Pleased with this service
I\'m signed up to Sky Max and I\'ve had no great difficulties with it. The only problem I have so far is trying to relay email from my various accounts. I think that port 25 is probably blocked but I\'m checking this with support. So far I just send support an email one night and have an answer waiting for me the next which is satisfactory as I haven\'t had any emergencies. Service has always been available when I want it with a good signal strength. Can\'t grumble at the price either, it\'s the same as my dial-ups for a far faster service.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Working FREE Sky BB!
Ordered Sky BB (2Mb Base Package) on the 5th December and got my router and welcome letters on the 8th December. Activated on 14th December, on time! Connection has been perfect and touch wood, never dropped.
I am very pleased with Sky and glad I made the move from ntl. Now saving ?18 each month.
Does what it says on the tin!!
Have not had to ring for support so cannot comment.
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I am very pleased with Sky and glad I made the move from ntl. Now saving ?18 each month.
Does what it says on the tin!!
Have not had to ring for support so cannot comment.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: youcan\'tgetbetterthanthis
got my free router that works much better than my other ones. Activated on time and been active ever since. No slow speeds and no drop-outs. I know some people are having problems but the majority aren\'t. If you want excellent broadband get SKY
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: The Worst
Only rated at 1 because 0 is not available. Most of the time it is impossible to connect. When we do get a connection the service is so slow it is not worth waiting for. Don\'t believe the advertising - it doesn\'t get worse than Sky! Avoid.
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Sky Broadband (Broadband Fixed Line)
Posted: 01st May, 2008
By:
Rob
Title: fair price and service
moved from eclipse 31/3/08 paying ?18 to eclipse for flex 500 now ?10 for sky max package, getting 3.5mb to 6.5mb on a poor bt line so cant complain, customer service level one not very convincing but if you get past them to cst customer solutions team you get british, competent staff,right price for a good speed and service only down is the sky (must be used) router
edit now been active 1 month moved mastersocket eliminating 30 meteres internal wires connecting with lan not wireless now get 13mb-14mb wow wow wow
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Unbeatable
I ordered Sky on the 4th Dec got my router on the 6th Dec welcomed letters on the 7th Dec activated on time on the 13th Dec ever since rock soid connection. I am quite happy with the speed I have more to do with my time than checking the speed every two minutes, all in all I am over the moon with Sky.
I cannot speak for other people this is my experience and all for a fiver.
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I cannot speak for other people this is my experience and all for a fiver.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Great Choice
?5 for up to 8Mbs with a 40 gig download cap is an absolute steal. Unlike some reviewers, my connection is rock solid and screamingly fast. When I\'ve needed support, it has been handled well. To other reviewers who complain about ripoff phone lines, I can only say that with a little bit of research, you will find an 0800 number to call.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Good AND bad
On the MAX service and only 2 or 3 cutoffs since connection 4 months ago.. but ..
Was stunned when I first got connected and asked for POP and SMTP server info only to be told that they had no email servers (they have now but why set up an ISP without having them)
Recently I lost connection for a few hours and while on the phone for 2 hours trying to get the problem diagnosed I was told by Sky \"I\'ll have to escalate the fault to a higher level which at the moment is taking them 5 days to start looking at the fault!!\" It came back after a few hours and they told me when I rang back that \"there was a country wide exchange change this evening\"
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Was stunned when I first got connected and asked for POP and SMTP server info only to be told that they had no email servers (they have now but why set up an ISP without having them)
Recently I lost connection for a few hours and while on the phone for 2 hours trying to get the problem diagnosed I was told by Sky \"I\'ll have to escalate the fault to a higher level which at the moment is taking them 5 days to start looking at the fault!!\" It came back after a few hours and they told me when I rang back that \"there was a country wide exchange change this evening\"
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Sky Broadband (Broadband Fixed Line)
Posted: 13th Aug, 2010
By:
Rob
Title: Great Value but..
I am getting 2meg connection speeds on a line that BT said would only support 512k due to the distance from the exchange.
Connection does occasionally drop and a reboot of the free router is required to get a stable connection again. Never enough to get annoying though.
I did recommend Sky to other people but having dealt with broadband support I no longer feel I can.
After to calling about a drop in connection speed I was told to format my computer!!!
Fortunately as I know a bit about computers I didn't and demanded to speak to their supervisor who was actually very helpful and resolved the problem.
I would now only recommend Sky to anyone who has a fairly good knowledge of computers.
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Connection does occasionally drop and a reboot of the free router is required to get a stable connection again. Never enough to get annoying though.
I did recommend Sky to other people but having dealt with broadband support I no longer feel I can.
After to calling about a drop in connection speed I was told to format my computer!!!
Fortunately as I know a bit about computers I didn't and demanded to speak to their supervisor who was actually very helpful and resolved the problem.
I would now only recommend Sky to anyone who has a fairly good knowledge of computers.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: One of the best ISP\'s
16mb broadband for ?10 a month. The best broadband service i have ever had. If you haven\'t got sky broadband get it NOW.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Great!
We\'re on the Mid package (?5/month), and it\'s been fantastic. Speed wise it\'s been excellent so far, and really can\'t fault it. I can\'t comment on their e-mail service because we don\'t use it (gmail ;)). We\'re currently saving ?20 a month - another bonus! :D
Looking back at some of the previous reviews it does seem that Sky are still having some teething problems. But, if you do manage to get connected it\'s a great service. Easynet are doing a great job on the LLU side of things.
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Looking back at some of the previous reviews it does seem that Sky are still having some teething problems. But, if you do manage to get connected it\'s a great service. Easynet are doing a great job on the LLU side of things.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Absolute Disaster!
I signed with Sky from Plusnet in December and was connected on time. The service was not particularly fast, but I\'m a light user so it didn\'t bother me.
On 14th January, my phone line and broadband went down. The phone line was restored in 24 hours. The broadband never came back. Just when you need help most, the SKY service is at its worst. The support staff are poorly trained. The calls are expensive and long. Responses are slow. After 5 weeks of fruitless calls and emails, I migrated to another ISP. Read your contract. If you are disconnected they can charge for reconnection even if it\'s not your fault and you still pay the monthly fee!
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On 14th January, my phone line and broadband went down. The phone line was restored in 24 hours. The broadband never came back. Just when you need help most, the SKY service is at its worst. The support staff are poorly trained. The calls are expensive and long. Responses are slow. After 5 weeks of fruitless calls and emails, I migrated to another ISP. Read your contract. If you are disconnected they can charge for reconnection even if it\'s not your fault and you still pay the monthly fee!
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Unacceptable
It\\\'s been 5 weeks since I should have been online and I\\\'m still waiting. They stick with an excuse till they can\\\'t justify it anymore and then move to the next. They never call back (although several managers I spoke to promised to provide feedback within a certain time limit) and it takes ages to get someone on the phone. I can honestly say that after waiting all this time, I still have no clue when I\\\'ll get online, mainly because they told me they have no clue how long it will take! Before deciding to offer a service, any respectable company should ensure they can offer a minimum standard of service. This is not the case with Sky.
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Sky Broadband (Broadband Fixed Line)
Posted: 07th Apr, 2009
By:
Rob
Title: Excellent
top quality, highly recommended
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: So far - so GOOD
Moved from Pipex to Sky about 2 weeks ago - so far so good.
I\'m on Sky Mid (?5/month) \"up to 8Mb/s\" and I\'m getting 5.5 Mb/s on average, which is the best I can expect (from my line statistics). The speed ranges from 4.8 (busy times) to 6 Mb/s. Had no drop-outs so far.
My Pipex service was ?15/month for 2 Mb/s (usualy achieved only 1mb/s in the evenings).
So, I\'m paying ?10 less per month for up to 5 times faster speed - very happy!!
I was almost put off the move reading some of the reviews here - but remember it\'s usually those who\'ve had problems who post reviews.
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I\'m on Sky Mid (?5/month) \"up to 8Mb/s\" and I\'m getting 5.5 Mb/s on average, which is the best I can expect (from my line statistics). The speed ranges from 4.8 (busy times) to 6 Mb/s. Had no drop-outs so far.
My Pipex service was ?15/month for 2 Mb/s (usualy achieved only 1mb/s in the evenings).
So, I\'m paying ?10 less per month for up to 5 times faster speed - very happy!!
I was almost put off the move reading some of the reviews here - but remember it\'s usually those who\'ve had problems who post reviews.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Absolutely Awful
Speed rated at 2 because it isn\'t too bad if you can actually connect. The customer service is at best pitiful. After three moths of rebooting my wireless router up to 5 times a session in order to get connected and having phoned tech support for the nth time to no avail, I phoned customer services to say I\'d had enough - service was not what I would expect and I wanted out. At this point I was told to \'f**k off\' by the customer \'support\' agent. Yes, the service is cheaper than some others but at the moment I may as well be burning my ?10 quid a month! Stay well away from Sky Broadband; they are great at TV but that is about all.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Beware the T&C\'s
Just migrated from Tiscali today using a MAC, everything went well and was on perfect time. Download speeds seem great so far.
Make sure you read the Terms and Conditions before you buy. It stipulates that you can only access thier DSL service using the free router they provide, which is a modified Netgear D834GT. Your login credentials are hard-coded into the router and you will not get a copy of them. There is no way to update the firmware and you cannot extract your own credentials from it using telnet or any other sneaky methods. Sky also reserve the right to kick you if you are connected using equipment other than that they supplied!
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Make sure you read the Terms and Conditions before you buy. It stipulates that you can only access thier DSL service using the free router they provide, which is a modified Netgear D834GT. Your login credentials are hard-coded into the router and you will not get a copy of them. There is no way to update the firmware and you cannot extract your own credentials from it using telnet or any other sneaky methods. Sky also reserve the right to kick you if you are connected using equipment other than that they supplied!
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: EXCELLENT ISP
Just migrated from PlusNet (950 kbps) on a good day - even though my neigbours are running at 4-5 mbps. They could not in a month of Sundays sort my speeds out. I suspect restrictions were in place myself (they always blame BT or the lines) this is such a cop out. SKY on the other hand are hugely better. Migration was perfect, speeds are much better (3 mbps) average. Can\'t comment on service really as I havent used them yet hence the 5 stars above. Cost, ?10 its a steel. Yes they do restrict you to their router, so what, its top of the range \"Netgear\" 108 Mbps, you can get into the router as follows - Login: admin Pass: sky.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Sky 16MB Max Beware!
If your signing up to the Sky\'s MAX 16MB package beware.
If the sky 16MB ADSL2+ servers has reached it\'s capacity at your exchange, they will put you on the 8MB (which is ADSL2), but still charge you for the 16MB.
They will not let you downgrade to the 8MB service either.
They have done that to me, they tell me that my line is not capable of supporting speeds faster than 6.5MB.
I know that is load of rubbish, because with my previous ISP Be, I was connecting at around 16.5MB and, actually managed download speeds around 14Mbps.
My lines downstream attenuation is 25db with this I should be able to get between 12-16Mbps.
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If the sky 16MB ADSL2+ servers has reached it\'s capacity at your exchange, they will put you on the 8MB (which is ADSL2), but still charge you for the 16MB.
They will not let you downgrade to the 8MB service either.
They have done that to me, they tell me that my line is not capable of supporting speeds faster than 6.5MB.
I know that is load of rubbish, because with my previous ISP Be, I was connecting at around 16.5MB and, actually managed download speeds around 14Mbps.
My lines downstream attenuation is 25db with this I should be able to get between 12-16Mbps.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Fab!
Was on Eclipse internet since 2004 on 2 meg broadband avg around 224k second transfers, switched to 8 meg evolution in Jan and have had major probs and averaging less than 150k a second at peak time. they have had constant issue on status page of \"adsl slow\" for about a month.
Decided to take plunge and switch to sky and after great communication and nice free (netgear) router have broadband max at ?10pm compared to ?15 eclipse. Conected effortlessly on date of activation (about a week from applying for it) and am getting around 1200k a second transfer rates and 650k upload and this is at peak time.
Impressed!
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Decided to take plunge and switch to sky and after great communication and nice free (netgear) router have broadband max at ?10pm compared to ?15 eclipse. Conected effortlessly on date of activation (about a week from applying for it) and am getting around 1200k a second transfer rates and 650k upload and this is at peak time.
Impressed!
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Still looking good!
The router arrived a few days before the migration took place, so I was up and running with only about 15 minutes downtime. I had been a little worried that the migration to Sky might occur before the Sky router turned up as they don\'t supply login details you can use in your old router.
Speeds are fine, latency is a little high due to interleaving - ping time has increased from ~13ms with a fixed 1mbps AOL package to ~51ms with Sky. I\'d previously read that Sky won\'t disable interleave so perhaps not ideal for hardened gamers, but it now seems they will reduce interleave depth to 8 which should give acceptable pings
A bargain at ?10
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Speeds are fine, latency is a little high due to interleaving - ping time has increased from ~13ms with a fixed 1mbps AOL package to ~51ms with Sky. I\'d previously read that Sky won\'t disable interleave so perhaps not ideal for hardened gamers, but it now seems they will reduce interleave depth to 8 which should give acceptable pings
A bargain at ?10
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: I gave up after 5 months
I had an 8MB UkOnline LLU connection. Sky bought Easynet, owners of UkOnline so I decided that as I was already a Sky TV subscriber I could save money by switching. Despite UkOnline being friendly and helpful they failed to get their service removed from my line for 4 and a half months! It was only removed when I contacted the BT Tag Helpline myself!!! Sky CS through all this time were clueless in the extreme. They kept telling me I was in a \'Pre-Active Cancel\' state but couldn\'t tell me what that meant and couldn\'t do anything about it! Even with UkOnline gone from my line Sky told me that it would be 3/4 weeks before they might connect me!
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Sky Max is brilliant
Only gave 5 for support because, so far, it\\\'s just worked. Everything happened exactly to schedule just as the knowledgeable chap from sales said. I just plugged the modem in and off it went without any setup whatsoever. Even the wireless works without setup. It\\\'s so fast (go for the Max) and gives me about 13 to 14 Mb/s at any time of day or night. There\\\'s no congestion and is between 2 to 40 times faster than my previous ISP. The FUP is rumoured to be about 250 MB per month, which is about 40 times as much as I used to have. Costs only ?10 per month. Four months later and I\'ve had no trouble, very few CRC\'s, etc and it\'s rock solid.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: 12Mb, Low Latency for ?10
O2 bought be broadband some time ago. O2 basically use be\\\'s services & equipment but have a different pricing structure. O2 charge ?10 (for O2 customers) whereas Be will charge ?18 for essentially the same package! The only difference is that Be requires 3 months notice, and O2 has minimum contract of 12 months. If you to O2 before christmas 2007 there is also a 100 day grace period!
Firstly I cannot comment on O2\\\'s support as I have never needed it! My line has about 12Mb down and 1.2Mb up (just like O2 said). The line is stable, latency is about 18ms!
Looses one mark because you cant pay via direct debit, must be done via credit card.
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Firstly I cannot comment on O2\\\'s support as I have never needed it! My line has about 12Mb down and 1.2Mb up (just like O2 said). The line is stable, latency is about 18ms!
Looses one mark because you cant pay via direct debit, must be done via credit card.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Excellent
Been connected 1 week ,speed consistent and far higher than previus ISP,connection on due date ,no problems,havent used support so cannot comment,terrific value @?5 per month.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: best so far!
Fastest,most reliable and cheapest ISP I have used,cannot recommend them too highly!
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Excellent!
Switched over to SKY Digital Broadband as we moved house to an area with poor tv reception. Chose to the MID package and have to say i\'ve been very pleasantly surprised (ex-tiscali) by the quality of the communication, the wireless router is far better than my Netgear DG834G v2 and the stability of the line. We live quite a way from the exchange so get just under 3 meg download speed, which after the 180k I often got from the t*scali 8mb connection is pure bliss.
Connection was on time, router pre-configured, no hassle. Very pleased!
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Connection was on time, router pre-configured, no hassle. Very pleased!
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Very Pleased
Been with Eclipse for 3 years and was only getting 900kbps download speeds on an ADSL Max line. I was told by Eclipse that this was the max speed my line supported so just had to put up with it. I recently saw the add for sky tv broadband bundle and as I already had sky tv I thought, \"ok, if I can only get 900kbps speeds I may as well just pay ?5 rather than ?14.99\".
Got switched in a matter of days to sky did a speed test, now getting 7500kbps download speeds.
Can\'t fault the service so far!
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Got switched in a matter of days to sky did a speed test, now getting 7500kbps download speeds.
Can\'t fault the service so far!
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Intermittent connection
If you like an intermittent connection Sky are your guys, when I do get online (always on my arse) the speed is ok. You get a nice additional fee if you don\\\'t live in an area where they have there kit, a monthly one! Not mentioned when you are setting up one of their all encompassing offers. I would avoid these guys like no tomorrow, they have no complaints department and you\\\'ll struggle to understand what their alleged support people have to say. I work in IT and can say with certainty their guys should not.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: BEST SERVICE PROVIDER
all i can say is go for it,cheap and best value for money i got 16mb for ?15 i get 14mb speed and i am 1.5 kilometer away from exchange every thing is done on time service support is top notch , speeds are excellent no cut offs , and they email you first if there is any problem they are going to fix , so you know exactly where you are ,and get a free wireless router, and no connection charge, full thumbs up ,
and also just to clear up one thing you can pay via direct debit, because i am.
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and also just to clear up one thing you can pay via direct debit, because i am.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Brilliant Service
Certainly worth considering. I was amazed how slick the whole process was. You\'re constantly informed of the status of your order and everything happened on schedule You can also opt to have sms messages sent letting you know how the order is going.
My switchover on an existing DSL circuit happened within 1 week of placing the order, having received the new router within 48hrs.
Speeds close to those advertised and free customer services were very helpful. They even answered my calls within 2 rings! Overall you get a feeling of transparency and that you\'re dealing with a professional company.
Please keep this up when the masses arrive!
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My switchover on an existing DSL circuit happened within 1 week of placing the order, having received the new router within 48hrs.
Speeds close to those advertised and free customer services were very helpful. They even answered my calls within 2 rings! Overall you get a feeling of transparency and that you\'re dealing with a professional company.
Please keep this up when the masses arrive!
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Pretty Good
Great value for money and decent speeds from this ISP. Quesitonal DNS so we use OpenDNS which seems to cut out lags, but other than that can;t really fault them and their customer service is spot on.
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Sky Broadband (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: happy customer
Very happy with o2 so far having been with them for 2 months now after a horrible time with tiscali and real hassle moving - I\'ve gone from a 1MEG connection to getting 3MEG ! Had to use support for the first time today because my router has died it took only 5 minutes to get through to someone who could help and after running tests for an hour theyve agreed to send me a replacement router but it will take up to a week apparently but for the money you can\'t go wrong although a week is a bit long to be without broadband :-(
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Post Office (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: First Impresions
I have recently migrated from Demon to the Post Office and have taken on their package phone and broadband deal. My migration was due to take place on Nov 8 and the phone and broadband were duly changed, as far as I can tell without downtime. PO promise a router and welcome package which did not arrive by the due date, so I had no info to log on etc. I had my own router, so needed only the log on info. I rang at least 4 times on the 0845 number-long wait-(and sent a number of emails) and nobody could give me the info. I got lucky on the 5th or 6th call and was informed of the access info. Logged on OK. Scores represent value etc.
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Post Office (Broadband Fixed Line)
Posted: 28th Apr, 2008
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Rob
Title: Don\\\'t waste your time
Signed up with PO Nov 20th, for there phone and broadband and line rental package.Migrated from newnet. phone went live on the 3rd and broadband went live on Dec 10th,all was well except,no email settings.
Called up tech-support (0845)waited 48 mins,set-up email with there assistance,still no email,this went on for 10 days calling a couple of times a day, no-one knows
why email won\\\'t work, including the supervisors,so emailed complaints dept.waste of time\\\"they eventually got email going now my speed has dropped of from 2mb to under 1mb
tried phoning,get cut off,emailed tech support & complaints dept,no replies would not recommend to anyone.
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Called up tech-support (0845)waited 48 mins,set-up email with there assistance,still no email,this went on for 10 days calling a couple of times a day, no-one knows
why email won\\\'t work, including the supervisors,so emailed complaints dept.waste of time\\\"they eventually got email going now my speed has dropped of from 2mb to under 1mb
tried phoning,get cut off,emailed tech support & complaints dept,no replies would not recommend to anyone.
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John Lewis Broadband (Broadband Fixed Line)
Posted: 20th Jul, 2012
By:
Rob
Title: support abysmal
Signed up with Waitrose in October 2005 but could not use the service until late November. Technical support and customer services had Indian accents and not UK based. Staff kept extremely poor records of my call history and status, agreed follow-up often did not happen, and staff repeated the same diagnosis steps or did not perform an agreed next step. This resulted in a lot of time on the phone, frustration and anger on my part. Situation resolved a week after I threatened cancellation.
Online sign-up process indicated a 2MB service could be provided at my address. The fastest I can get is 512K. Not competitively priced with a monthly limit.
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Online sign-up process indicated a 2MB service could be provided at my address. The fastest I can get is 512K. Not competitively priced with a monthly limit.
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John Lewis Broadband (Broadband Fixed Line)
Posted: 20th Jul, 2012
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Rob
Title: So far so good
Just migrated to Waitrose, first impressions very favourable. The migration was done on time and the supplied router was easy to set up. A couple of questions to Customer Services were answered efficently. Speeds are about what I expected but will see after the initial period if they can be improved.
Free router, free calls to Support & Customer Services, free months subscription and profits to charity, what more can you want?
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Free router, free calls to Support & Customer Services, free months subscription and profits to charity, what more can you want?
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John Lewis Broadband (Broadband Fixed Line)
Posted: 20th Jul, 2012
By:
Rob
Title: waitrose
migrated from ndo over 3 months ago with no problems at all ,its cheaper with waitrose and i got 3 months free ,had very little downtime and when i did and contacted support they explained what was going on and didnt automatically say the problem was with my exchange which ndo always seemed to ,im not knocking ndo they are a good isp but i get the same 2mb service cheaper and have had less downtime so i couldnt be happier ........
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John Lewis Broadband (Broadband Fixed Line)
Posted: 20th Jul, 2012
By:
Rob
Title: Who needs support ?
I have been with Waitrose for 18 months. I have had internet since 1998 so I\'ve seen a few ISP\'s ! Waitrose connection (100%) and speed means I never use support. If the product\'s that good, who needs support ?
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John Lewis Broadband (Broadband Fixed Line)
Posted: 20th Jul, 2012
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Rob
Title: Waitrose - best avoided !
I started with Waitrose a long time ago as a dial-up user. As broadband became popular I migrated to their ADSL service. All was well for a while but over the last 6 months the service has slowed down, required regular re-signins and suffered major performance glitches. Calling the Tech help desk never helped - a long wait followed by a standard diagnostic discussion which assumes you have the problem - then blames BT. Service over the last 3 months and the last few days in particular has been attrocious. And this is at at a premium price point! Have now moved to EFH (found on this site) - better faster cheaper.
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John Lewis Broadband (Broadband Fixed Line)
Posted: 20th Jul, 2012
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Rob
Title: Glad I switched
I was a V21/biscit customer and a friend recommmended me to try Waitrose.com. It is the best move I have made; the telephone support is high quality everytime. Despite the problems with absence of MAC numbers I was able to get on line without any hold ups. In 8 years of being on line this is the best service I have experienced
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John Lewis Broadband (Broadband Fixed Line)
Posted: 20th Jul, 2012
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Rob
Title: Great ISP
I migrated from Terrible Tiscali after sub 56k speeds on a 1mb connection and really bad customer service. I was released from my contract after 3 months due to the amount of complaints I made. Migration to Waitrose was easy, happened day before schedule and connection is reliable and fast. I am able to play online games again with pings of below 15 and download speeds that match my 1mb connection. Also all profits go to charity and its worth the extra few quid a month to get a service im paying for. You also get free 24/7 uk based support so not sure what the post before is talking about, give them a try you wont regret it.
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Green ISP (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Small/friendly/efficient
Exactly what you\'d expect from a small business (they\'re a MurphX reseller): prompt personal service, support continuity when needed (I had a problem with router connection & they sent a full detailed questionnaire guide to help me tell them what they needed for BT testing) and excellent speeds. Ecologically sound, too, with a tree planted for every new customer. I suppose it would be askin g too much for them to trim their pricing to match \"the rest\".
All in all, couldn\'t find fault with them if I tried.
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All in all, couldn\'t find fault with them if I tried.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
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Rob
Title: Don\'t deserve the Ratings
Very poor speeds, contrary to their staff and forum members who blame my exchange, I now enjoy 4.2Mb line speed with my new ISP as opposed to 472Kbps with IDNet. I have done nothing different, they just didnt want to do anything about it - BT Wholesale informed me one simple phone call from them to re-profile my line would have done it. Oh yes they charged me for the month now Im not even with them. Seriously faltering and in my experiences with them do not deserve the good reviews they have here. You win some you loose some
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
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Rob
Title: Average
Good for no throttling or traffic shaping, but max speeds off-peak have been slower than with my previous ISP.
A lot of speed problems recently and connection drops too.
Support seems to be a bit overstretched, with phone calls unreturned and emails forgotten about. Not easy to get a quick response outside of weekday office hours, and IDNet\'s user forum regulars dismiss most complaints as the fault of BT, without any hard evidence, which makes it difficult for a novice like me to know where the fault may lay.
Would rate higher for support if users were kept informed of known problems.
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A lot of speed problems recently and connection drops too.
Support seems to be a bit overstretched, with phone calls unreturned and emails forgotten about. Not easy to get a quick response outside of weekday office hours, and IDNet\'s user forum regulars dismiss most complaints as the fault of BT, without any hard evidence, which makes it difficult for a novice like me to know where the fault may lay.
Would rate higher for support if users were kept informed of known problems.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Disappointing
I migrated my parents to IDNet from F2S. In comparison to F2S it was an improvement. Which just highlights how bad F2S were! However, poor configuration information and ongoing no connectivity or slow speeds especially during peak time has contributed to an insufferable service. I connect into the same exchange as my parents and have never had any peak time issues, but then i\'m with Zen. Thankfully Zen now offer the same package and price.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
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Rob
I download around 20GB a month on average and when i saw IDNets ?24.99 home office 2Mb (30GB usage included counting downloads only not uploads* extra usage ?1 a GB)i thought i\\\'d migrate from plusnet and try. I had trouble accessing websites the very first moment i connected, and that issue along with a few others, have caused to to migrate away after only 6 weeks to an ISP with a proven track record in the residential sector as well as the business one....ZEN.
Bye bye IDNet.
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Bye bye IDNet.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Top class service
Not quite the cheapest, but it shows in the level of support offered by IDNet and the support team.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Utopia
Recently joined after suffering at the hands of Orange for close on 6 weeks! Had been a Freeserve customer in all its guises since the mid nineteen ninties but never experienced anything like the debacle of the Orange unbundling and their subsequent customer (i use the term loosely) service\'.
IDNet are a revelation. Helpful and contactable,infact, everything Orange were not. Same speed as with Orange,(close to 3mg) but thats not what counts to me. All I want is reliability and service when necessary. IDNet are it.
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IDNet are a revelation. Helpful and contactable,infact, everything Orange were not. Same speed as with Orange,(close to 3mg) but thats not what counts to me. All I want is reliability and service when necessary. IDNet are it.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: IDNet Best ever
Must be one of the very best ISP\\\\\\\'s about. Immediate Support via email or phone. Excellent service, speeds and total reliability (allowing for BT\\\\\\\'s problems). I can find no faults with them at all, the same goes for almost everyone who posts about this ISP on other Forums.
Excellent CS and Support. Phone or email and they respond within minutes or a few rings. They know exactly what they are talking about and can give you clear and succinct answers to your problems or concerns. Very reliable connection and 10 years of experience with all manner and levels of customers. After 2 yrs have not had any fault with them.
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Excellent CS and Support. Phone or email and they respond within minutes or a few rings. They know exactly what they are talking about and can give you clear and succinct answers to your problems or concerns. Very reliable connection and 10 years of experience with all manner and levels of customers. After 2 yrs have not had any fault with them.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Topclass ISP!
Been with IDNet now for just over 2 months and i\\\'ve had no problems what so ever. Speeds are superb and are the same throughout the day. Wish all ISP\\\'s were like this.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Slowly downhill
Ive also been with IDnet since the new year when I admit the service was superb. Unfortunately, recently people have been piling into IDnet because of its excellent reputation. They have moved away from the providers that they have ruined by misuse and are going to do the same here.
My speeds are half what they were when I first went onto Max (was 4.4MB now lucky to get 2.3Mb) in April and recently there have been disconnections and server problems.
IMO they are overstretching themselves and we are going to suffer the consequences.
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My speeds are half what they were when I first went onto Max (was 4.4MB now lucky to get 2.3Mb) in April and recently there have been disconnections and server problems.
IMO they are overstretching themselves and we are going to suffer the consequences.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Not as Stated
sorry but been with them justover the month started off well then speed started to drop throughout the day, couple of drop out over weekend which were not resolved until Monday. Had to move on
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: First Class Support
Joined iDNET in December 2006 from Tiscali and had spoken to iDNET before joining to get some advice about the line speed problems I was having. The action plan that was suggested to me before I joined was instigated following the 10 day settling in period for my local exchange connection. IDNET have taken the matter up with BT on two occasions on my behalf. The problems with the slow web page loading appears to be with line contention out of the exchange and I am going to take this matter up with another body to get the matter resolved. IDNET have demonstrated friendly, first class customer support - very rare these days!
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Top Customer Support
I originally joined IDNET after reviews on this page showed them to be a reliable provider with great customer support, although not the cheapest. My ISP prior to them were cheap, but went bust, so no shocks there.
After a few months of trouble free use, my last 3 weeks have been terrible, but due to no fault of IDNET. Despite BT saying otherwise, I knew there were line problems, having tested and changed various pieces of my own equipment. IDNET proved themselves during all this to show fantastic customer support, even out of normal hours, when their rep never failed to contact me and deal with any query or problem. Highly recommended.
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After a few months of trouble free use, my last 3 weeks have been terrible, but due to no fault of IDNET. Despite BT saying otherwise, I knew there were line problems, having tested and changed various pieces of my own equipment. IDNET proved themselves during all this to show fantastic customer support, even out of normal hours, when their rep never failed to contact me and deal with any query or problem. Highly recommended.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Great Support
So far much more stable and faster than the connection with my previous ISP. But what I really love about Idnet is their support - not only are they helpful and know what they\'re talking about but also they don\'t use call centres and it\'s totally free via an 0800 number.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: One of the best
I joined Idnet just over a month ago. Had lots of speed problems when I started but C/S put up with my endless calls and now I am geting the best speed I have had from any ISP. Not the cheapest but you do get what you pay for. You just cant go wrong with them.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Excellent
I joined IDnet from Tiscali, at first, there was problems with migrations, this was caused by BT and not IDnet, IDnet support was helpful throughout the problems. With Tiscali i was lucky to get over 1mb, With IDnet i\'m getting over 5mb 24/7.
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iDNET (Broadband Fixed Line)
Posted: 02nd Feb, 2011
By:
Rob
Title: Excellent
I've been with IDNet for more than 4 years now, they are my 18th ISP.
The service beats anything I've experienced before, they deliver what they say they will and support is excellent, real people answering the phone and not a script in sight. Yes, there have been problems in the time I've been with them, many caused by BT, but what ISP doesn't experience technical issues from time to time.
It's possible to talk to the owners of the company, and they have demonstrated a willingness to listen to customers and adjust services to meet needs.
Highly recommended for anyone who wants a quality ISP at a sustainable price.
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The service beats anything I've experienced before, they deliver what they say they will and support is excellent, real people answering the phone and not a script in sight. Yes, there have been problems in the time I've been with them, many caused by BT, but what ISP doesn't experience technical issues from time to time.
It's possible to talk to the owners of the company, and they have demonstrated a willingness to listen to customers and adjust services to meet needs.
Highly recommended for anyone who wants a quality ISP at a sustainable price.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: IDNET - QUALITY
After going from BT to F2S to TOUCAN to IDNET I can certainly say that not all ISP\'s are the same. Toucan, dont touch with a barge pole, F2S & IDNET are the best I have used.
IDNET, real people, fantastic service, no frills just says as it does on the tin (tinternet).
Easy migration and 1 month contract and they even send beautiful emails to tell you when your limit is near and a telephone call too when I was on the verge.
There are cheaper and there are services with phones attached but for pure WWW access theyre great.
10 out of 10.
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IDNET, real people, fantastic service, no frills just says as it does on the tin (tinternet).
Easy migration and 1 month contract and they even send beautiful emails to tell you when your limit is near and a telephone call too when I was on the verge.
There are cheaper and there are services with phones attached but for pure WWW access theyre great.
10 out of 10.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: very very good
i left zen because 20gb just wasnt quite enough for me, with my budget of 25pounds i tried idnet , and can say the service is very very good, support is second to none,no wait whatsoever, very polite and you speak to somebody who knows their stuff , speed is always there,for your money you get 30gb completely unthrottled every month and uploads dont count against usage,perfect for the emule brigade.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Excellent
Excellent speeds first class service recomended.
At last i have found an ISP that does what it says it will do.
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At last i have found an ISP that does what it says it will do.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Excellent
After trying the dire Orange & BTInternet this is a different league. People on the other end of the phone know what they\'re talking about, go out of their way to help & no waiting. Plus you are not tied into a long contract. I\'m very pleased.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: First class
Having now been with IDNet for 6 months I have to say I\'ve found the quality of their service unequalled. UK-based knowledgeable support is available by phone, within a few rings, during working hours and usually by email evenings and weekends. Support is also available from experts on their own forum pretty much 24/7. Speed and reliability is excellent. Although they are relatively expensive I\'ve scored them 10 for value as well, because I believe the peace of mind they provide is worth every penny.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Very bad experience
I have been with them for a month now and I have just cancelled today. Don\'t go with them at any circumstances. There is no customer support after 5pm and on Saturdays and Sundays. Other companies will give better price and with tech support 24/7.
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iDNET (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: The best of the best
Idnet simply works; no throttling, no congestion, no problems.
Theoretically there is no support outside weekday office hours, but that is not what happens. Send an email or leave a message on their 0800 support number out of hours and you invariably get a response before the office re-opens. More than that, support is from someone with a real name, someone you can ask for again, someone who will actually phone you back. Someone who is not a script kiddie,someone who is prepared to deal with your problem at your own technical level. The price makes sure that 200Gb a month downloaders go elsewhere.
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Theoretically there is no support outside weekday office hours, but that is not what happens. Send an email or leave a message on their 0800 support number out of hours and you invariably get a response before the office re-opens. More than that, support is from someone with a real name, someone you can ask for again, someone who will actually phone you back. Someone who is not a script kiddie,someone who is prepared to deal with your problem at your own technical level. The price makes sure that 200Gb a month downloaders go elsewhere.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: RUBBISH PLUSNET
My complaints are the same as most others on this site. They clearly have made cuts right across the board, and spend a lot of time denying that anything is wrong. I\'m switching as soon as possible.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Going Down Fast
Really sorry to say this, they used to be pretty good - I was with them about two years and just left them because helpline became a joke, loooong downtime (13 days down and no estimate of when it would come back up), don\'t care attitude and generally deteriorating service.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: No Problems Here
I chose Plus Net over the apparently highly rated Nildram, because they replied to an e mail query almost by return with a clear answer. Nildram didn\'t even bother to respond. I have had no trouble at all with Plus Net - they have been efficient from the start and in my opinion provide terrific value for money.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Metrocrap
When i joined Metronet 3 years ago the service was great, but enough about that they are crap, attitude stinks if you can ever get hold of them, they always say the fault is yours and nothing to do with them, ask them if they will compensate you by means of extra bandwidth or something answer is NO NO NO NEVER in a million years. They are not even cheap any more. My advise is if you like paying for no service and bad attitude and like to sit in phone ques for hours, the metronet/plusnet is the way to go. If you want to use the internet then anyone else will do.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: SCAM
Please don\'t make the mistake of getting involved with Plusnet when there are so many others out there, read reviews first. apart from all the problems I have read here about plusnet, when you go to get your MAC they then want back payment for the connection even past a year, I know when I signed up the connection was advertised as FREE but their site has changed and all I get from email support is an arogant,\"read the T&Cs, what do you want to do now?\". I won\'t be blackmailed by these SOBs so I will pay up to get away. DO NOT JOIN PLUSNET!.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Poor Service from Plusnet
Move to Plusnet if you enjoy constant interruptions to your E-Mail, Authentication problems, DNS issues, tardy and very slow Customer Support. Problems (tickets) take DAYS to be answered. Need I go on?
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Rubbish!!!!
Do NOT even think about them!!!
pass this by
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pass this by
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: abysmal service
I signed up to Plusnet\'s ADSL broadband in late 2005. I had intermittent service interruptions from the start and then since early August 2006 have had no Broadband connectivity. The service from Plusnet has been abysmal - constant delays, excuses, idiotic questions. And they still haven\'t managed to sort out the problem - six weeks on! Avoid them at all costs.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Total crap
I used to be on Nildram which gave me no problems whatsoever in the 3 years I was with them. I\'ve moved house and my brother\'s using Plusnet here, he said he wants to change ISP and I now know why.
The line drops constantly, it really is a joke. Gaming is totally pointless, ping times are so unstable it\'s better to be on a 56k modem. Half the time my ping is 700ms!!!
How he\'s put up with this for so long I don\'t know. All i know is we won\'t be using this for much longer.
Total Crap!
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The line drops constantly, it really is a joke. Gaming is totally pointless, ping times are so unstable it\'s better to be on a 56k modem. Half the time my ping is 700ms!!!
How he\'s put up with this for so long I don\'t know. All i know is we won\'t be using this for much longer.
Total Crap!
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: very disappointed
within the last month, plusnet have lost several days worth of my e-mail and my broadband connection has spent more time down than up. Their customer service is appalling and they rarely reply, let along give me any information as to when they plan to fix my ADSL! They seemed really good when i was recommended to go to them about a year ago, but i feel embarrassed to have recommended them to several other people, including family members as they are all experiencing similar problems. Time to ask for my MAC code i guess, but as to where to go next...
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Going Downhill Fast!
Avoid! They were good when I first joined. Support sorted a speed problem right away. But then they blocked p2p even off peak and prevented access to an external news server. I raised four queries but they closed them saying:
1. The product was not designed for p2p - this in spite of their advert saying and still saying, \"no usage cap\" (off peak)
2. Stop downloading at peak time - which I do not do, I schedule it for off-peak - Anyway I can\'t! They have blocked it!
3. Don\'t use the Usenet (I assume they mean binaries) but I don\'t, I was trying to access a Tech (text only) server!
BTW All this time I could connect to these services no problem using dial up.
Yes - Avoid them if you have any sense.
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1. The product was not designed for p2p - this in spite of their advert saying and still saying, \"no usage cap\" (off peak)
2. Stop downloading at peak time - which I do not do, I schedule it for off-peak - Anyway I can\'t! They have blocked it!
3. Don\'t use the Usenet (I assume they mean binaries) but I don\'t, I was trying to access a Tech (text only) server!
BTW All this time I could connect to these services no problem using dial up.
Yes - Avoid them if you have any sense.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: I\'m off
have been with Metronet for approx two years now & had little or no complaints. However, over the past month, I have received emails from them asking me to pay an overdue bill ~ failing to tell me how much I owed them (differs every month depending on usage). Raised this issue with them a number of times by \'contact us\' email tickets or helpline. No response to emails & message saying \"20 minute wait\" on customer service lines. I have never previously been late paying my bills to Metronet - but they cut me off...twice. Eventually got service re-instated & am now migrating to another ISP. Shame, I used to recommend the Metronet to friends.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: TERRIBLE Support
PlusNet are good at selling, but soon as you need to contact their customer support, you learn how poor they really are. Support Ticket customer support agents avoind the question and drags getting an answer out for days, even weeks. Telephone support is a joke, if they are busy, then you are simple cut off, if you manage to get through, expect a 40min+ wait on the phone. They are not interested in looking after their customers. Money money money. Avoid at all costs.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Metronet is now a Joke
Metronet have lost the plot since PlusNet take over.
I was with PlusNet several years ago and left them because of their in ability to manage payments correctly. I was wondering how long it would take for it to happen again.
It was the first month of the take over and double usage payments were taken whilst trying to get this resolved they have taken another double usage payment. Finally got the first error resolved and they have now double charge me double for the mail box.
It is obvious that their support do not read the content of the tickets because they have now terminated my registration and cannot tell me why.
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I was with PlusNet several years ago and left them because of their in ability to manage payments correctly. I was wondering how long it would take for it to happen again.
It was the first month of the take over and double usage payments were taken whilst trying to get this resolved they have taken another double usage payment. Finally got the first error resolved and they have now double charge me double for the mail box.
It is obvious that their support do not read the content of the tickets because they have now terminated my registration and cannot tell me why.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: do not use plus.net
CUSTOMER SERVICE AND SUPPORT STAFF ARE RUDE AND PLUSNET DO NOT CARE ABOUT THEIR CUSTOMERS. I WOULD NOT RECOMMEND THIS SERVICE TO ANYONE. THE SERVICE KEEPS TIMING OUT AND IS NOT RELIABLE.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: where has plus net gone
I have been a( very satisfied )plus net subscriber for 3 years,they have consistently upgraded speeds and offered cheaper deals,without promting. UNTIL NOW
The company seems in complete meltdown at present. The current upgrade program seems to have left many users without a broadband line for weeks on end,I am fast heading for a month.
Customer services is non existent and i have now almost given up looking at my open question for any update, as it seems to take them at least a week to do anything, which usually ends up with a referal to another department, who then also do nothing.
I have made a complaint to CISAS,beware this ISP
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The company seems in complete meltdown at present. The current upgrade program seems to have left many users without a broadband line for weeks on end,I am fast heading for a month.
Customer services is non existent and i have now almost given up looking at my open question for any update, as it seems to take them at least a week to do anything, which usually ends up with a referal to another department, who then also do nothing.
I have made a complaint to CISAS,beware this ISP
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: NEVER JOIN PLUSNET!
I joined Plus Net 12 months ago, wanting a capless high speed service for gaming. I was pleased for six months. After that, it became a terribly unfunny joke.
Firstly, they changed my package to a capped service, offering a speed upgrade that NEVER gets to even half the promised speed. My connection drops every 2 minutes. The customer service level is terrible, and incompetent. Now I want to cancel my contract at the end of its term, they want to charge me ?70 for two cable splitters!! If you sign up to PlusNet, you are mad!!
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Firstly, they changed my package to a capped service, offering a speed upgrade that NEVER gets to even half the promised speed. My connection drops every 2 minutes. The customer service level is terrible, and incompetent. Now I want to cancel my contract at the end of its term, they want to charge me ?70 for two cable splitters!! If you sign up to PlusNet, you are mad!!
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Used to be good. Now CRAP
Been with PlusNet for over a year. Used to good speed, no connection problems and good customer service. Now speed is slow, lots of connection problems and customer service is dreadful. This month they have switched me from BT to the Tiscally network. Had complete broadband failure for 2 days. Tried calling PlusNet during the outage, but the phone gets cut off after two rings. Complained to PlusNet about the outage after broadband was up again. Their response is that broadband is not a guaranteed service. I will be reporting these issues to Ofcom and I recommend others to do the same.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Absolutely terrible!
I have been with PlusNet since Feb 2006 and am now finally ditching these cowboys in Jan 2007. Do not be duped by the cheap price, even if you are an occasional user - the connection is ALWAYS dropping and often is frustratingly slow.
I\'m a very patient person and appreciate that ISPs have a lot to deal with, but having given them 11 months to sort themselves out, no more!
Their customer service is very bad too, but worst of all is their availability and connection speed. What\'s the point of broadband if you are always having to avoid using the internet because your connection is far too slow or not available?
Good riddance!
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I\'m a very patient person and appreciate that ISPs have a lot to deal with, but having given them 11 months to sort themselves out, no more!
Their customer service is very bad too, but worst of all is their availability and connection speed. What\'s the point of broadband if you are always having to avoid using the internet because your connection is far too slow or not available?
Good riddance!
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Time To Go
I\'ve been with Metronet since Oct 05 and had absolutely no problems till they were taken over by Plusnet. Since then I had the odd intermittent outage which gradually got worse and worse and now sometimes lasts for days on end, usually over the weekends when you cant contact them.
You can never get through to their customer service by phone, a recorded message always says its busy and doesnt give you a chance to hold on and wait or leave your details for a call back. You have to use their \"Contact Us\" page on their website, and it takes a number of days for them to respond.
Such a pity a good ISP has been dragged down by being taken over
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You can never get through to their customer service by phone, a recorded message always says its busy and doesnt give you a chance to hold on and wait or leave your details for a call back. You have to use their \"Contact Us\" page on their website, and it takes a number of days for them to respond.
Such a pity a good ISP has been dragged down by being taken over
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Abysmal Service
I joined Plusnet in 2004 after Freenetname oversubscribed. Plusnet appears to have just reached the same point - oversubscription and insufficient infrastructure.
Up to 8Mb is down to dial-up speeds, due to the worst latency I\'ve ever experienced. P2P is a tortoise. FTP is a joke AND fouls up file transfer. HTTP is abysmal and although it\'s improved in the past week, Email is still erratic. Staff are rigid in outlook and unwilling to fully cooperate.
I was thrown off their Forum for swearing - the word I used was \"crap\". Now I ask you in this day and age, and the staff refuse to negotiate. They\'re right and I, the customer, am wrong. AVOID
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Up to 8Mb is down to dial-up speeds, due to the worst latency I\'ve ever experienced. P2P is a tortoise. FTP is a joke AND fouls up file transfer. HTTP is abysmal and although it\'s improved in the past week, Email is still erratic. Staff are rigid in outlook and unwilling to fully cooperate.
I was thrown off their Forum for swearing - the word I used was \"crap\". Now I ask you in this day and age, and the staff refuse to negotiate. They\'re right and I, the customer, am wrong. AVOID
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Was good until they changed all packages (moved goalposts on existing users) then implemented lots of unwanted changes(sqeezed more profit) restricted services + tried to give speed upgrades without extra costs ? if you just want reliable unlimited bandwidth think again i have been with them over twelve months and am glad i can now move on, just recieved mac code & paid final month for the 2mb premier service + found myself with a 128k connection with no explanation or appoligies (they just took the money for 2mb service and cut my bandwidth down to 128k without notice) please consider them very carefully if you intend signing for 12mth.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Oh Dear!
Many is the time I was proud of my long term ISP PlusNet being well within the top 5 or 10.
This is no longer the case. Shocking and shameful.
My problems range from complete loss of email storage (IMAP) whilst we were in the process of reducing storage, at their request, unreliable service, poor or no customer support, no reply to message, loss of broadband for 3 days because they had cut me off due to a dispute that was in resolution and was only delayed because of their shabby, slow and incorrect advice.
All the negative posts are correct.
I have been with plusnet/f9 for over 10 years. I now have to take my MAC and go.
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This is no longer the case. Shocking and shameful.
My problems range from complete loss of email storage (IMAP) whilst we were in the process of reducing storage, at their request, unreliable service, poor or no customer support, no reply to message, loss of broadband for 3 days because they had cut me off due to a dispute that was in resolution and was only delayed because of their shabby, slow and incorrect advice.
All the negative posts are correct.
I have been with plusnet/f9 for over 10 years. I now have to take my MAC and go.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Plusnet is TERRIBLE
Ever since April 2006 I\'ve had terrible disconnection problems with Plusnet. I\'ve complained many times and get the usual reply that they\'ve had problems but all will be fine in the future. Well, the future has come and gone and Plusnet are still a waste of time and money. I\'m changing ASAP.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Metronet Gone Downhill
Metronet have really gone down hill since Plus Net took over. The main reason that I went with them was the fact that there was no usage limits or restrictions. Now if you download more than 7Gb, your connection gets limited to 128Kbps between 4pm and midnight- which I think is terrible. The service is also pretty flaky sometimes which it didn\'t used to be.
I\'m now moving to another ISP, its a shame plus net had to ruin a perfectly good, reliable ISP.
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I\'m now moving to another ISP, its a shame plus net had to ruin a perfectly good, reliable ISP.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Metronet
Metronet are truly rubbish. My service went down and I called their \'24/7\' helpline every day for 2 weeks and never got through. My service was down for month and in the end when I did finally get through I requested my MAC code. They have charged for the month my service was down. I was only with them for 6 months and paid a ?70 connection fee. Appalling.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Going Down the Pan
I have been with Metronet for nearly two years and never had a single problem (that wasn\'t my fault) until....... PlusNet took over. If you are thinking of going to Metronet DON\'T.
The support is non existent (hadn\'t needed until now) they have introduced some sort of problem into my connection which means I can no longer play some online games because the latency is soooo high. Worst of all thay won\'t even communicate about it so I fear that very soon I am moving somewhere else.
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The support is non existent (hadn\'t needed until now) they have introduced some sort of problem into my connection which means I can no longer play some online games because the latency is soooo high. Worst of all thay won\'t even communicate about it so I fear that very soon I am moving somewhere else.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: High fees - No support
Have been with them since they were originally Force9 on Dialup.
I have just moved away as the support and customer service is really quite poor. I have been disconnected twice for non-payment when it has been the plusnet system which has caused the problem.
I called to say the fees (?32.99 - small business) were to high and that I would like to downgrade. Advised of a ?34 charge to do this, with a new monthly fee of ?19.99 for a metered, 2Mb service.
I decided to move along to the Murdoch\'s nasty though reasonable priced service. Migration was almost impossible! It took 3 months and more cash (2 months fees) to finally leave.
STAYAWAY!!!
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I have just moved away as the support and customer service is really quite poor. I have been disconnected twice for non-payment when it has been the plusnet system which has caused the problem.
I called to say the fees (?32.99 - small business) were to high and that I would like to downgrade. Advised of a ?34 charge to do this, with a new monthly fee of ?19.99 for a metered, 2Mb service.
I decided to move along to the Murdoch\'s nasty though reasonable priced service. Migration was almost impossible! It took 3 months and more cash (2 months fees) to finally leave.
STAYAWAY!!!
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: AVOID
Things are not good at Plusnet right now.
A sure fire way to run out of business is to stop caring for customers, because without them, a business can\'t run for long.
They tried to grow too fast, too quickly and now they cannot afford to spend the money to support its userbase - so a few months ago they introduced ellacoya technology.
To start off with it wasn\'t too bad, but now it\'s gotten to the point where P2P is unusable between 12pm - 3am, max speed you\'ll hit will be 30kb/sec...and that\'s LUCKY.
I upgraded to maxDSL in an attempt to get better speeds, but now i\'m actually on a lower profile than before, and no one will help.
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A sure fire way to run out of business is to stop caring for customers, because without them, a business can\'t run for long.
They tried to grow too fast, too quickly and now they cannot afford to spend the money to support its userbase - so a few months ago they introduced ellacoya technology.
To start off with it wasn\'t too bad, but now it\'s gotten to the point where P2P is unusable between 12pm - 3am, max speed you\'ll hit will be 30kb/sec...and that\'s LUCKY.
I upgraded to maxDSL in an attempt to get better speeds, but now i\'m actually on a lower profile than before, and no one will help.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Gone Bad, Appallingly Bad
All scores have got to be 1 since I can\'t connect and haven\'t been able to do so for more than a week.
It is now the 4th \"official\" day after registering the problem with plusnet & they haven\'t even looked at it yet.
Used to be a good service, now gone bad, very bad, appallingly bad.
A colleague had the same experience and he transferred to another ISP after 3 months without his connection problem ever being fixed by plusnet
Naturally, I won\'t wait this long. If not fixed by Monday, I\'m off.
We\'re both Unix professionals, so we know what we\'re about...
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It is now the 4th \"official\" day after registering the problem with plusnet & they haven\'t even looked at it yet.
Used to be a good service, now gone bad, very bad, appallingly bad.
A colleague had the same experience and he transferred to another ISP after 3 months without his connection problem ever being fixed by plusnet
Naturally, I won\'t wait this long. If not fixed by Monday, I\'m off.
We\'re both Unix professionals, so we know what we\'re about...
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Time to Go Elsewhere
Used to be V Happy with Metronet. Since PlusNet takeover attitude appears to have changed. Improvements ? may be more to make their own life easier(whatever happened to being able to make payments on your account instead of them taking the payment - why no Direct Debit then ?). Customer Support (when they get round to answering) not as cheerful and helpful as they were - positively aggressive and downright rude this week. Seem to have more snags lately - had a failure this week - entire network out for hours before they migrated everyone to PlusNet whilst they fixed it. Looking for a new ISP now - Metronet no longer seems the best option.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: What happened to them?
But what happened to them?
Before plusnet the services were great. Now every two weeks my connection is down for 12 hours.
The support is a joke: no way to contact them by phone. I wonder if there really have a call center... ????
During the billing system migration they lost my payment. Two weeks of fight!! After two weeks they found my payment.
I\'m going to cancel my contract. So so sad... Metronet is broken.
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Before plusnet the services were great. Now every two weeks my connection is down for 12 hours.
The support is a joke: no way to contact them by phone. I wonder if there really have a call center... ????
During the billing system migration they lost my payment. Two weeks of fight!! After two weeks they found my payment.
I\'m going to cancel my contract. So so sad... Metronet is broken.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Shocking Support
Sold a package for DSL when checked they supported OSX.
Signed up late May heard nothing back.
Mailed and was told account didn\\\\\\\'t exist ? could I go again.
3 weeks later got notification via e-mail (I don\\\\\\\'t have a connection) not post that service was live. How are you to make a complaint if you have no web connection. They have no specific phone line for this query, they refer you to the web.
2 Modems arrived. Both failed to load properly onto New Apple Mac Intel machine.
Contacted Plus Net with query on 2nd July ? still not sorted.
Sent me new drivers which were corrupt.
Then got billed for second account.
Still not online 10 weeks later
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Signed up late May heard nothing back.
Mailed and was told account didn\\\\\\\'t exist ? could I go again.
3 weeks later got notification via e-mail (I don\\\\\\\'t have a connection) not post that service was live. How are you to make a complaint if you have no web connection. They have no specific phone line for this query, they refer you to the web.
2 Modems arrived. Both failed to load properly onto New Apple Mac Intel machine.
Contacted Plus Net with query on 2nd July ? still not sorted.
Sent me new drivers which were corrupt.
Then got billed for second account.
Still not online 10 weeks later
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Customer Service? Where?
The webspace is excellent - I have 250MB including php and mysql.
However, the Customer Service is appalling. Tickets go ignored for over a week at a time, and the answers you get tend to be untimely and inaccurate. I recently asked for my cgi password to be reset, I had to ask twice because the idiot answering it asked the second half of my question and not the first half, and then reset the password and advised I could have changed it myself from the shell prompt (how, exactly?).
Since my speed was upgraded from 2MB to 8MB, I have suffered regular disconnections and reconnections, and actual speed has been very disappointin
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However, the Customer Service is appalling. Tickets go ignored for over a week at a time, and the answers you get tend to be untimely and inaccurate. I recently asked for my cgi password to be reset, I had to ask twice because the idiot answering it asked the second half of my question and not the first half, and then reset the password and advised I could have changed it myself from the shell prompt (how, exactly?).
Since my speed was upgraded from 2MB to 8MB, I have suffered regular disconnections and reconnections, and actual speed has been very disappointin
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Mindnumbingly bad!
all ratings at 1 because 0 isn\'t an option.
They used to be great and I recommended them to a lot of friends but they are now the worst ISP I have ever been involved with.
I was moved to the Tiscali LLU without consultation a few months ago and things deteriorated from then on. The previously fantastic customer support had disappeared and no-one would talk on a phone. I\'m now going to have to pay ?55 to whatever ISP I go to to be put back on the BT stream even though f9 took me off it without my permission.
It\'s entirely possible you could get better broadband using two empty yogurt pots and a bit of string than you will from plusnet.
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They used to be great and I recommended them to a lot of friends but they are now the worst ISP I have ever been involved with.
I was moved to the Tiscali LLU without consultation a few months ago and things deteriorated from then on. The previously fantastic customer support had disappeared and no-one would talk on a phone. I\'m now going to have to pay ?55 to whatever ISP I go to to be put back on the BT stream even though f9 took me off it without my permission.
It\'s entirely possible you could get better broadband using two empty yogurt pots and a bit of string than you will from plusnet.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: I guess i must be lucky!
I havent had a problem with PlusNet to date and i have been with them a year now.
Ok they have limited their P2P usage but i am still getting up to 13GB peak P2P usage per month for 21.99 which i find acceptable.
There was a problem with answering questions on the site in that sometimes it took a few days, but this seems to be turning around. My last query was answered about 6 hours after i placed it.
Overall i am very staisfied with what they provide and hopefuully my exchange will be upgraded to let me get the most of my up to 8mb package.
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Ok they have limited their P2P usage but i am still getting up to 13GB peak P2P usage per month for 21.99 which i find acceptable.
There was a problem with answering questions on the site in that sometimes it took a few days, but this seems to be turning around. My last query was answered about 6 hours after i placed it.
Overall i am very staisfied with what they provide and hopefuully my exchange will be upgraded to let me get the most of my up to 8mb package.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Very Good
I found them very helpful & they keep you informed.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: unhelpful, misleading
I have been plus net subscriber since July last year. They have just started capping my downloading, a situation which is intolerableand during the conversation I discover that when my year\\\'s contract is up I will still have to day over ?80 for \\\"deferred costs/modem etc\\\" .the customer service is inadequate and I now regret selecting plus net as my ISP. Read the reviews carefully before you commit.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Constant disconnections
Have been with Plusnet for six months and it has been fine but I\'m now getting constant disconnections and haveing trouble trying to reconnect.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Worst ISP I\'ve used
I\'ve been with PlusNet for 12 months now and I can honestly say that it is the worst experience I\'ve ever had with an ISP.
The service started well in September 2005 - good speeds, good connections. Then come January 2006 the quality of the service plummeted.
Strict usage limits were applied, P2P programs were absolutely throttled by their poor connection, speeds were all over the shop and a week didn\'t go by where the Internet was suffering downtime.
Even if you abide by the usage limits, the connection is awful - speeds are at least half what they should be.
You get what you pay for - pay peanuts and you\'ll get monkeys
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The service started well in September 2005 - good speeds, good connections. Then come January 2006 the quality of the service plummeted.
Strict usage limits were applied, P2P programs were absolutely throttled by their poor connection, speeds were all over the shop and a week didn\'t go by where the Internet was suffering downtime.
Even if you abide by the usage limits, the connection is awful - speeds are at least half what they should be.
You get what you pay for - pay peanuts and you\'ll get monkeys
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Sinking ship
Sorry to appear to jump on the Bandwagon, but, like most of the recent posters, I have been with MN for a couple of years now & always thought it was an excellent no-frills service. However, since the takeover, performance often drops below dial-up levels (12k last week), and the inclusion of an aggressive AUP removed one of the main selling points of this ISP. Ironically, I recently found myself subject to MN\'s new traffic management but my connection speed is already so bad it made no difference! I now have my MAC code and am migrating to Lixxus who appear to have a pricing structure like the \'old MN\' without the aggressive AUP.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Plus net OVERCHARGING!!!
PAYG custoemrs have been overcharged.
To get a true impression of how bad PN are, you can view the customer support forums at www.plus.net go to the member centre
and sign in with username and password both \"guest\" and then go
to the discussion forums.
Absolutely appalling service on every count.
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To get a true impression of how bad PN are, you can view the customer support forums at www.plus.net go to the member centre
and sign in with username and password both \"guest\" and then go
to the discussion forums.
Absolutely appalling service on every count.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Plusnet - rubbish
Rubbish - they dont do what they say - they change your service without telling you. Awful.
You cannot trust them
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You cannot trust them
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Lack of Response
ISP will have to realise that in this competitive market they will have to respond much better. I have lost the will to live by trying to contact them on the phone and on the website. I put my latest query there last Friday and still have not had a supply.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Uhhhhh
i really am quite amazed by the reviews regarding plusnet. I have been with them for a year and it\\\\\\\'s been a really professional and reliable service. Now I don\\\\\\\'t know about support, which is why I\\\\\\\'ve given it a 5, but that\\\\\\\'s because I haven\\\\\\\'t had to use it, nothing has ever gone wrong.They provide good speeds, tools, a decent amount of webspace and the cost isn\\\\\\\'t excessive (a bit more than others but not when I registered for it). Basically I\\\\\\\'m happy with it and would recommend Plusnet.
Sorry to hear so many others have had such a bad experience, and no I\\\\\\\'m not a Plusnet employee!
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Sorry to hear so many others have had such a bad experience, and no I\\\\\\\'m not a Plusnet employee!
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Unfair contract
We have been a Plusnet business customer since 2003 and have not had any problems - until now. We are closing the company down and gave them 30 days notice to terminate our contract. They replied telling us that as we were a business customer we were tied into a 12 month contract and had to pay a further 11 months. I queried this due to the length of time we have been customers. I eventually received a reply that business customers have their contract renewed for a further 12 months on each anniversary. This wasn\'t the case when we signed up but they changed the T&C in 2005. I am seeking legal advice on this matter.
DON\'T SIGN UP FOR PLUSNET
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DON\'T SIGN UP FOR PLUSNET
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Phone support...?
We\'ve been with PlusNet for about 4 years, first with dialup and then broadband. Brilliant help setting up our router (not supplied by PN!) and have found their service & support to be absolutely fine for a \'regular\' home internet user. We\'ve not faced any limits but we do stick to the 10GB allowance - if you\'re a serious high-end user then this might not be the right ISP for you. HOWEVER, where has the phone support gone? - can\'t find the local rate phone number and they now seem to rely on e-mail support. Sometimes need to talk to someone! Also, e-mail doesn\'t seem available if you try to send/receive from non-PN internet access!
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Lost the Plot??
Anyone who thinks Metronet have lost the plot must be seriously mistaken. Since the Plusnet takeover problems were sorted and more recently a spam problem, everything is spot on.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Not-so-Plusnet
I have been with plusnet for roughly 18 months. Between the hours of 12am to 4pm there is a tendency to get actual broadband speeds. However, after 4pm the speed drops right off. But this is where the second problem occurs, because you then need to contact their customer support. In the same way that you know when a politician is about to lie - there lips move - then you know that plusnet support is about to lie as soon as their fingers get near the keyboard. Also like politicians, they never answer a question. Basically a bad isp. Dont even think about signing up with them.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Plusnet in decline
Plusnet started out on the now familiar cynical corporate monopolising route - offer a good deal, grab the customers and then offer a steadily decreasing deal for a steadily increasing price. There are too many newbies out there who are now thinking that ?1 per gigabyte in the age of advanced broadband technology and radio and tv services is a good deal!!
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Okay but not competitive
I have been with MetroNet for over a year. Despite their takeover from PlusNet, I have not experienced any degradation in service. Customer Services still seem as helpful and knowledgable as they were, and I have not connectivity outages or loss of throughput.
However, there have been some changes that I am not happy about. The T&Cs have been changed, and A number of (useful) products have been withdrawn and an aggressive FUP put in place.
At the end of day, the new T&Cs do not suit me, so I will be leaving. It is interesting to note that there are a number of other ISPs that offer similar products at a much lower cost.
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However, there have been some changes that I am not happy about. The T&Cs have been changed, and A number of (useful) products have been withdrawn and an aggressive FUP put in place.
At the end of day, the new T&Cs do not suit me, so I will be leaving. It is interesting to note that there are a number of other ISPs that offer similar products at a much lower cost.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Down Hill
I\'m sorry to say that I do not have a good word to say on this company. 2 years ago they were great but now...
Service: constant disconnection problems
Support: used to be fantastic. Now emails are not returned, you are left on hold forever. Now that I am trying to leave their service getting a response is like pulling teeth.
Speed: is currently 1.2Mbps when I pay for 2.2... need I say more.
Cost: I pay ?29.99. As their prices drop they do not automatically adjust existing customers packages. What a down-right SNEAKY way to run a business.
In one word... AVOID!
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Service: constant disconnection problems
Support: used to be fantastic. Now emails are not returned, you are left on hold forever. Now that I am trying to leave their service getting a response is like pulling teeth.
Speed: is currently 1.2Mbps when I pay for 2.2... need I say more.
Cost: I pay ?29.99. As their prices drop they do not automatically adjust existing customers packages. What a down-right SNEAKY way to run a business.
In one word... AVOID!
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Disappointed
Been with these chaps for 3 years. Once upon a time they used to be the best in the business, now they are shockingly bad, how did they get it so wrong!? New management? They moved me to Max (without my permission) and since then I have had a really torrid time. Their support is rude, slow and generally lousy.
I have since moved to ICUK which has been fantastic from the moment I called them.
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I have since moved to ICUK which has been fantastic from the moment I called them.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Plusnet is a nightmare
never join this ISP if you want to keep your sanity and if you don\'t want to waste your money! they crash every minute!!!
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: PlusNet are OK
I have been with PN for 2.5 years, I have moved house once during this time and the swap over was seamless. I have experienced one outage and this was due to a BT fault, not PN. Yes they have changed their packages a few times but I have been satisfied throughout. If users have taken the time to read PN\'s conditions when the have changed things then they would have understood them.
Like all ISP\'s PN do apply network rules and if you take the p*ss then you\'ll be restricted, but if you abide by the rules then your service is second to none. I have recommended PN to 4-5 friend who are all happy, and I get a nice discount :-)
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Like all ISP\'s PN do apply network rules and if you take the p*ss then you\'ll be restricted, but if you abide by the rules then your service is second to none. I have recommended PN to 4-5 friend who are all happy, and I get a nice discount :-)
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: STEER CLEAR
I can only echo what others have said in that they have changed their packages to limit what and when you can download. My Premier package has changed at least 3 times in the 11 months i have been with them. i would have left sooner had other issues not intervened. service started great and suited my needs but now they are taking the P##S and regularly limit my speeds as i like most people use my connection during their peak hrs of 4pm - 12am. They only seem to want gullible users who dont realise what they are doing. I have asked for my MAC code so that i can change to another ISP who offer a better unlimited package. STEER CLEAR OF PLUSNET
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: bad to worse
I have been with plusnet from the old dial up days, though things may be coming to an end. Never get a straight answer from their support services and had major problems moving my domain. Now connection speed has dropped constantly from 2700kbps to 900kbps max 600kbps min, now told its within acceptable limits & nothing can be done. . . funny though it coincides with the launch of their telephony package!
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Avoid at all costs
I have been with PlusNet for over 5 years, and in the last 18 months have noticed their customer services has been gradually getting worse, if there was a 0 star for this that's what I would vote.
If you want to, spend hour's answering the same question over and over again in support tickets and when you do answere you are ignored for days on end, or if you like to be on hold at the end of the phone for 35 to 45 minutes at a time, only to be treated with contempt - then Join PlusNet.
I have just got my MAC address so I am off.
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If you want to, spend hour's answering the same question over and over again in support tickets and when you do answere you are ignored for days on end, or if you like to be on hold at the end of the phone for 35 to 45 minutes at a time, only to be treated with contempt - then Join PlusNet.
I have just got my MAC address so I am off.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: PlusNet: getting better
PlusNet has had a bad two years. I have been with them from their start (1994?) and with my changing needs, review moving annually, but I\'ve always stayed.With shoddy new pipeline provision from BT and poor software from the vendor for their upgraded equipment, they had a lot of service problems last year. I suffered through it, too! But they kept up their unmatched transparent reporting, and the response to phone and online problem reports was amazing. They DID ask people to wait to call in the worst outages, so that engineers could fix the problem, not answer the phone!I\'m likely to stop next year, and see what new owners BT do.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Unequivocally; NO.
I joined PlusNet Broadband on 7th June 2004, having been a previous customer of their dialup services. I estimate 18 - 24 months of good service from their broadband before the problems started. Since then its been a constant series of line drops and poor performance (especially P2P).
I\'ve read every single negative comment about this outfit on this forum and I can\'t add anything more, other than to say I agree with every single word. Did someone mention yoghurt pots and string?
12 months ago I would have recommended this ISP, now; forget it.
If this was the last broadband supplier on the planet; I\'d make do without.
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I\'ve read every single negative comment about this outfit on this forum and I can\'t add anything more, other than to say I agree with every single word. Did someone mention yoghurt pots and string?
12 months ago I would have recommended this ISP, now; forget it.
If this was the last broadband supplier on the planet; I\'d make do without.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Balance
I\'m posting this to provide balance. I\'ve used PlusNet for 3 years. The connection has been reliable, fast and robust. The service is comprehensive and excellent value. They have quickly provided upgrades as BT have upgraded their capabilities and have provided EXCELLENT status reports as these have progressed.
I HAVE had some problems. I moved house twice in 6 months. The first move was carried out flawlessly. The second was a mess with significant delays. This was at the time of the 8Mb upgrades, which PlusNet admitted were a fiasco. Yes, I moaned, but this does not outweigh an otherwise excellent service.
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I HAVE had some problems. I moved house twice in 6 months. The first move was carried out flawlessly. The second was a mess with significant delays. This was at the time of the 8Mb upgrades, which PlusNet admitted were a fiasco. Yes, I moaned, but this does not outweigh an otherwise excellent service.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Beware Plus Net
I have REPEATEDLY experienced poor support, customer service and unhelpfull, disinterested responses from my isp - Plus Net
Recently they charged me unexpectedly for upgrading my broadband product with them after stating that thier would be no charge for the upgrade, then they changed the date of my monthly payments again unannounced.
The support recieved is woefully inadequate and on response to a question was not understandable at all and upon questioning their response I was told \"I do not know what my collegue was on about either...\" How useful. But any appology - no.
Service and response is very poor but they don\'t seem to care!
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Recently they charged me unexpectedly for upgrading my broadband product with them after stating that thier would be no charge for the upgrade, then they changed the date of my monthly payments again unannounced.
The support recieved is woefully inadequate and on response to a question was not understandable at all and upon questioning their response I was told \"I do not know what my collegue was on about either...\" How useful. But any appology - no.
Service and response is very poor but they don\'t seem to care!
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Time to leave.........
Unfortunately, I have to add to the growing number of complaints re Metronet. I was delighted with the service until the takeover by Plusnet. Since then, it has been a case of frequently dropped connections and grindingly slow speeds. To add insult to injury, upon trying to phone the 2 support lines during the latest disconnection of service, the first support tel line was permanently engaged, whilst the other tel line would disconnect my every call, with the automated message of \"The other person has hung up\". Time to leave, methinks!
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Bye-Bye Plusnet
After being with Plusnet for a long time,I have finally had enough of being capped by their limit police, again, and again ...
I signed up to an unlimited account, upon which limits were insideously, and possibly illegaly imposed. I complained.
An instant response was to issue my MAC.
Your customer relations suck, as do your limits
Bye-Bye Plusnet, hello Euro1net
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I signed up to an unlimited account, upon which limits were insideously, and possibly illegaly imposed. I complained.
An instant response was to issue my MAC.
Your customer relations suck, as do your limits
Bye-Bye Plusnet, hello Euro1net
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Having to chase everythin
Have been with Metronet for 2 years on PAYG Option 2. 8 months ago I received an email stating my line speed would be upgraded automatically. It never happened. Recently I found myself constantly hitting the 7gb upper limit. Everything (web, email, P2P etc.) slowed to a crawl. I decided to change ISPs.
Next day I received a phone call offering various things to keep my custom: free month, speed upgrade and \'more suitable\' package from Metronet or PlusNet, ie. nothing which was not available to a new customer. After agreeing to these I had to chase them to get it done, and waited 10 mins for phone to be answered. Will leave after free month.
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Next day I received a phone call offering various things to keep my custom: free month, speed upgrade and \'more suitable\' package from Metronet or PlusNet, ie. nothing which was not available to a new customer. After agreeing to these I had to chase them to get it done, and waited 10 mins for phone to be answered. Will leave after free month.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: No Problems Here
Reading these reviews has upset me slightly. So to set the record straight... I have been a member of F9 since Nov\'01 on dial-up (Phone/ISDN) and then xDSL as of Mar\'04. I have moved house 4 times.
I have ONLY ONCE been d/c\'d (for 3 days), which was in \'05. I contacted F9 on their 0845 Lo-Call techline which was promptly answered - I was given a temp 0808 FRIACO dialup and my issue was dealt with.
If people actually bothered to read the emails from F9/Plus they may understand why they\'ve capped it. I feel it is very reasonable and now schedule all my download outside of 4pm-12am. Gaming has always been excellent.
KEEP UP THE GOOD WORK F9!
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I have ONLY ONCE been d/c\'d (for 3 days), which was in \'05. I contacted F9 on their 0845 Lo-Call techline which was promptly answered - I was given a temp 0808 FRIACO dialup and my issue was dealt with.
If people actually bothered to read the emails from F9/Plus they may understand why they\'ve capped it. I feel it is very reasonable and now schedule all my download outside of 4pm-12am. Gaming has always been excellent.
KEEP UP THE GOOD WORK F9!
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: An ISP fading away
I have been with plusnet for 5 years and F9 before that. Sadly their servcie is rapidly deteriorating in fron of my eyes. First they stopped binary usenet, then started traffic shaping to a horrendous extent and then \\\"unlimited\\\" became limited. 10GIG in peak time is laughable when most other ISPs offer 20-40GIG. P2P and Bittorrent is almost impossible at times. Gaming is alright for me but I do hear complaints.
Customer servcie is appauling. I recommended my fsther-in-law to them and regret that ever since. It has taken over six months to get a refund from them.
If you are a light user, then Plusnet is fine else look elsewhere.
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Customer servcie is appauling. I recommended my fsther-in-law to them and regret that ever since. It has taken over six months to get a refund from them.
If you are a light user, then Plusnet is fine else look elsewhere.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Bought By PlusNet
I don't know who RAGOO is, but his/her review is nonsense and should be ignored. I (nor anyone else) had any Metronet speed issues.
That aside, I say "had" for a reason - Metronet is no more. Having been a PlusNet customer before (for a long time on dial-up, as it happens) and leaving because of very poor customer service and support, I'm not going back. What a shame. One of the UK's best ISPs bought out by one of the worst.
FYI, recent emails indicate everything is being moved to Sheffield. I don't expect there to be any of the old Metronet left come February - I strongly advise prospective customers to walk away.
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That aside, I say "had" for a reason - Metronet is no more. Having been a PlusNet customer before (for a long time on dial-up, as it happens) and leaving because of very poor customer service and support, I'm not going back. What a shame. One of the UK's best ISPs bought out by one of the worst.
FYI, recent emails indicate everything is being moved to Sheffield. I don't expect there to be any of the old Metronet left come February - I strongly advise prospective customers to walk away.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Very good
I was browing through this site and noticed some of the comments from other people on Metronet.
My experience has been very different. In over a year of being with Metronet I\'ve had no problem with speed or reliability. The pricing is excellent (10gb for ?19 {@8mbs) and that includes a static IP address.
I\'ve not had to deal with their cusotmer support much. When I have thy have been very helpful/friendly.
Andrew, London
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My experience has been very different. In over a year of being with Metronet I\'ve had no problem with speed or reliability. The pricing is excellent (10gb for ?19 {@8mbs) and that includes a static IP address.
I\'ve not had to deal with their cusotmer support much. When I have thy have been very helpful/friendly.
Andrew, London
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Download capping champion
I have found that PlusNet don't want you to actually use the bandwidth they advertise. IMO a very bad example of customer relations, i.e. severe download restrictions imposed without warning.
Yes, they are cheaper than some other ISPs. However do you really want to be usage restricted? You may as well have dial-up.
They should come clean and admit their services are heavily capped nowadays. If you are a customer or thinking of being a customer, don't be at all surprised if you get a nasty email greeting one day telling you that you are being 'managed' indefinitely. Used to be very good, not anymore - look elsewhere for much better deals.
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Yes, they are cheaper than some other ISPs. However do you really want to be usage restricted? You may as well have dial-up.
They should come clean and admit their services are heavily capped nowadays. If you are a customer or thinking of being a customer, don't be at all surprised if you get a nasty email greeting one day telling you that you are being 'managed' indefinitely. Used to be very good, not anymore - look elsewhere for much better deals.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: features with bad service
Plusnet is relatively cheap, but you get what you paid for.
They offer many features and services, such as PHP hosting on a CGI platform, which is down most the time. And a 250MB webspace, which they keep suspending it, claiming that you abused their bandwidth quota even if it was not used. If you complain they will ignore you.
Then the speed: I am on 2MB connection with premier account, yet it took me 20min just to write these few line.
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They offer many features and services, such as PHP hosting on a CGI platform, which is down most the time. And a 250MB webspace, which they keep suspending it, claiming that you abused their bandwidth quota even if it was not used. If you complain they will ignore you.
Then the speed: I am on 2MB connection with premier account, yet it took me 20min just to write these few line.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Not bad..but
Moved to MetroNet from PlusNet, only to find that they were taken over by PlusNet. I am not an excessive downloader, The most I have ever downloaded is 22gigs a month with MetroNet, and less than 2gigs with PlusNet when I was with them. Speed OK, never had to use their support, services basically non existent. All I want is a fast unlimited download, which is what I get now, didn't get with Plusnet and may not get with MetroNet after January. If their New T&C are the same as PlusNet then I will be moving elsewhere as I suspect many others will do also just to get away from the PlusNet family of broadband providers!!!!!!!!!!!!!!!!!
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Good ISP gone bad
There seems to be quite a few recent bad reviews for PlusNet, and I think I can understand why, based upon my experience. They now have catchall "fair use" exclusions carefully disguised within their T&Cs - be careful doing any downloading or hosting with this one. You can easily find other ISPs willing to take your money that are much more tolerant of how you use the net.
It is a big shame that this once top shop has gone so far downhill, and can no longer compete with other more customer-focused ISPs.
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It is a big shame that this once top shop has gone so far downhill, and can no longer compete with other more customer-focused ISPs.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Excellent Service
I have been with Plusnet Broadband for 2 years and have no complaints at all, they respond quickly to e-mails, their telephone support is very good and the 2mb service is fast and available and the cost is very competitive.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: What a shame...
...that this excellent ISP has been bought by that shower PlusNet.
I too moved from PlusNet to Metronet - once again I'm back here looking for a replacement ISP. Satan will be building snowmen in the deepest pits of hell before I go back to PlusNet.
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I too moved from PlusNet to Metronet - once again I'm back here looking for a replacement ISP. Satan will be building snowmen in the deepest pits of hell before I go back to PlusNet.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Downhill we go...
I previously used to rave about this ISP to everybody I met - until they were taken over by PlusNET. I\\'ve already noticed the speed difference and they\\'ve unilaterally altered the T&Cs to allow them to restrict usage, without changing the price. Worst of all, just recently they changed my username without informing me, so I was unable to access the service - until I used a dial up account to check my account settings and I disovered what had happened. When I phoned to complain they were very uninterested and blamed it all on BT!
I shall be changing soon.
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I shall be changing soon.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: law of averages
I agree with greg. If you look at the reviews prior to November \'05, nearly all 8\'s, 9\'s and 10\'s. If you look at them from Dec. till now, with the exception of m.o.a.b., nearly all 1\'s and 2\'s. You don\'t need to be a genius to work it out. I\'ve just had a disconnection while writing this! Get it all the time. They changed my username without telling me. They just do not care! Been with metronet for over 14 months. Absolutely brilliant. Did not phone support once. Plusnet 2 months, can\'t get hold of any support! Will now migrate to Zen, newNet, firenet or namesco. Assuming I can get hold of a MAC!
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Thumbs down for once the best isp money could buy. Plusnet have ruined a great company since their takeover. Anyone thinking about this isp should check the rewiews for Plusnet as Metronet is now just a brand name used to diguise themselves from the unknowing public. This company is now the idiot choice of isp\'s
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Avoid like the plague !!
I switched to Metronet from Plusnet, everything was fine until i received the email saying they'd been bought over by Plusnet. Oh no here we go i though, sure enough within the month my 2MB connection is now more like dial up, they also decided to change my username without telling me. In short avoid like the plague, they're only gonna get worse as they are fully integrated into plusnet\\'s shambles of a network.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Update:22/7/06
Plusnet\\\'s Marketing Director recently launched an attack on critics at ADSL Guide, commenting \\\" But wasting time responding to some of you self-absorbed phonies? Not any more.\\\"
On the service itself, he said:
\\\"We\\\'ve truly screwed up our support on the back of the ADSL Max rollout and our implementation of the migration to Tiscali LLU process. We\\\'ve screwed up a couple of other things too.\\\"
Plusnet claim that they are putting things right, although my experience is that they\\\'ve been saying this for some time now, without satisfactory progress.
Network reliability and customer support has been very poor lately.
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Plusnet\\\'s Marketing Director recently launched an attack on critics at ADSL Guide, commenting \\\" But wasting time responding to some of you self-absorbed phonies? Not any more.\\\"
On the service itself, he said:
\\\"We\\\'ve truly screwed up our support on the back of the ADSL Max rollout and our implementation of the migration to Tiscali LLU process. We\\\'ve screwed up a couple of other things too.\\\"
Plusnet claim that they are putting things right, although my experience is that they\\\'ve been saying this for some time now, without satisfactory progress.
Network reliability and customer support has been very poor lately.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Deteriorating Fast ....
This used to be one of the best, but since PlusNet took over its going down hill very fast.
Never had a problem on connections or speed until the take over ... then last week we were 24hours offline due to an admin change that they couldn't be bothered to tell us about. When I called it was obvious they knew instantly that I was one of their customers who were affected and hadn't bothered to do anything about it.
Same with speed. We had 2Mb line at 20:1 and we knew. After the change I'd swear they've put us on a 512 at 50:1.
I've seen enough of PlusNet to know its time to go, I've requested a MAC and I'm leaving. Anyone know where to go?
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Never had a problem on connections or speed until the take over ... then last week we were 24hours offline due to an admin change that they couldn't be bothered to tell us about. When I called it was obvious they knew instantly that I was one of their customers who were affected and hadn't bothered to do anything about it.
Same with speed. We had 2Mb line at 20:1 and we knew. After the change I'd swear they've put us on a 512 at 50:1.
I've seen enough of PlusNet to know its time to go, I've requested a MAC and I'm leaving. Anyone know where to go?
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Need to shape up fast
Support team are good, that's about the only thing I can say for the ISP now. The Service team are rude. Bandwidth caps and terms changes without warning, probably illegal.
They have basically taken their most loyal customers from the last few years and shafted them to get a few more pennies.
Migrating to Zen, feel the karma :)
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They have basically taken their most loyal customers from the last few years and shafted them to get a few more pennies.
Migrating to Zen, feel the karma :)
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: grim to say the least
started out well, now gone well and truly down the tubes, with little or no bandwith through the day between the hours of 8am to midnight, makes downloading off usenet useless, price is way off the make for such a poor service,,,advoid like aids
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: bad 2 months
Had a terrible couple of months Nov,Dec, dropped connection every 5 mins speed down to dial up. Then all of a sudden about 2 weeks ago speed shot up fastest it has ever been on 1 meg link
Metronet support reckoned it was a BT problem.Was gonna migrate but i'll give em a bit longer to see how the integration with Plus net goes.
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Metronet support reckoned it was a BT problem.Was gonna migrate but i'll give em a bit longer to see how the integration with Plus net goes.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Good
Hi I noticed that when Metronet were taken over by Plus net things got worse, but all is fine now, & I find it works well and is relatively cost effective
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: sad news
Having been a Metronet customer in the past, and very happy I have to add, it's sad to hear on here that the recent changes there have had such an adverse effect.
I'm now with Lixxus for what it's worth (only ISP that I could find at the time that had a similar product offering but am sure there are others now) and been very happy to date. Would recommend.
Dracue.
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I'm now with Lixxus for what it's worth (only ISP that I could find at the time that had a similar product offering but am sure there are others now) and been very happy to date. Would recommend.
Dracue.
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Sad demise of a great ISP
Oh what a shame.
I\\'ve been a happy user of Metronet for a couple of years, their bare bones, no frills service suited me down to the ground as did their then unique pay as you go pricing.
However, since Plusnet's takeover, things have gone downhill. I was expecting some disruption but I also expected to be notified about it and for the help desk to acknowledge it.
Anyone know a good ISP?
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I\\'ve been a happy user of Metronet for a couple of years, their bare bones, no frills service suited me down to the ground as did their then unique pay as you go pricing.
However, since Plusnet's takeover, things have gone downhill. I was expecting some disruption but I also expected to be notified about it and for the help desk to acknowledge it.
Anyone know a good ISP?
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: DO NOT USE!!!
Since being taken over by Plusnet this isp has nose-dived. My 1mb line usually returns speeds around 250 - 400 kbps, sometimes lower, rarely faster. Enquiries to support leads only to prevarication and failure to deal with the issue. I left Plusnet once before, and was dismayed when they took over Metronet, but I decided to give them a chance. NEVER AGAIN!
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Awful Customer Service
Been with them for 2 years but no more, I\'ve had no internet for around 30 hours now due to what I assume is a line fault. I gave up on trying to call them after 20 minutes in a queue and eventually used the web service, they never actually bothered to respond to my query. The only reason I knew what was going on was because I checked my on-line status request (which seeing as I have no home internet was futile) and discovered they\'ve referred the entire thing to BT. Apparently if I haven\'t responded in 2 days they\'ll consider the case closed. If I had no other way to get on the web then I\'d be really up the creek. Don\'t be tempted by them.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: mixed bag
currently with plusnet on 30 day free trial, web browsing is generally ok and p2p apps run fairly well but and it is a big but cs is appalling,if you use the online support you`ll be tearing your hair out waiting for a reply and when you do you`ll wonder why you bothered,phone support is a 30 min wait. plusnet bury their hidden charges deep inside the t and c`s,so when you leave you get a nasty shock.so until they improve their cs and drop their sneaky charges i would avoid.found out today that if you stay with plusnet after the free trial and you leave within 5 years they can charge you for the free trial,not so free after all,got my mac bye
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: great if you don\'t steal
Fantastic and to the point answers to any questions e.g. setting up the router
They throttle the p2p usage so you don\'t get your honest internet delayed by people stealing music and films.
In the last few years there have been a couple of times there have been issues with email servers but they have always got straight on to resolving it, even overnight.
I have put 6 for cost as I am currently paying 14.99 a month for 2Gb per month though it appears to now be 10.71 for the same level of service - suffice to say I will be switching service as soon as I can
If you want decent service go for this, if you pay peanuts you get monkeys.
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They throttle the p2p usage so you don\'t get your honest internet delayed by people stealing music and films.
In the last few years there have been a couple of times there have been issues with email servers but they have always got straight on to resolving it, even overnight.
I have put 6 for cost as I am currently paying 14.99 a month for 2Gb per month though it appears to now be 10.71 for the same level of service - suffice to say I will be switching service as soon as I can
If you want decent service go for this, if you pay peanuts you get monkeys.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Started well but......
We were plusnet customers for 5 years or so
2001 to 2006 Broadband
We had a reasonable relationship, as 5 years would suggest. However, the breakdown of our \"marriage\" was when they kept putting off the upgrade to \"up to 8MB\" and gave it to new customers and not existing \"loyal\" customers, they were not prepared to help us with this, so we voted with our feet and moved elsewhere.
The service they provided us for 5 years was pretty good all told, no big problems. The support deteriorated over time, and in the end was awful to be very honest - they invented the \"self help\" portal - but forgot we still like to speak to a human being
Shame!
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2001 to 2006 Broadband
We had a reasonable relationship, as 5 years would suggest. However, the breakdown of our \"marriage\" was when they kept putting off the upgrade to \"up to 8MB\" and gave it to new customers and not existing \"loyal\" customers, they were not prepared to help us with this, so we voted with our feet and moved elsewhere.
The service they provided us for 5 years was pretty good all told, no big problems. The support deteriorated over time, and in the end was awful to be very honest - they invented the \"self help\" portal - but forgot we still like to speak to a human being
Shame!
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Simple but not reliable
We had plus.net for our last house and it was average. Connection was relatively hassle free and speeds were distinctly average. Reliability was the key problem as there were often whole mornings when the service would go down and these \'events\' were fairly regular. I couldn\'t recommend them, especially now that the restrictive \'throttling\' is in place. There are just too many good ISPs for an \'average\' big company to be deserving of my hard earned cash.
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Avoid like the plague
PlusNet used to be a small, efficient and friendly ISP...well not any more!! Their customer service is appalling with disingenious and incompetent staff. When overnight my speed halved they arranged for a BT engineer to visit (although threatened this would cost ?150 if no fault was found). He obtained a 7 mbps connection from the exchange compared with just over 2mbps,so was obviously a fault at their end yet according to Plusnet it was due to a problem with my modem. Then they agreed to cease my account from 8th Jan 08 as I\'m living abroad, but cancelled it instead on 13th Dec meaning I had no ADSL over Christmas. You\'ve been warned!! AVOID
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Can\'t Fault them
Really disapointed that people are giving plusnet a bad review, So here\'s mine.
Been with them for over 4 years, twice I had problems, the connection would drop and then reconnect after 10mins. After going through the fault checker it was passed to BT and then fixed with 48 hours. And yes, they did say BT could charge over ?100 if no fault was found, but I\'d rather they told me that at the start than get an unexpected bill.
One of the few big ISP\'s that fully explain the FUP so you know exactly what to expect from each product. Never had problems with e-mail, surfing, P2P speeds are 200kbs+ and member centre is fantastic. Speed typically 5Mbs
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Been with them for over 4 years, twice I had problems, the connection would drop and then reconnect after 10mins. After going through the fault checker it was passed to BT and then fixed with 48 hours. And yes, they did say BT could charge over ?100 if no fault was found, but I\'d rather they told me that at the start than get an unexpected bill.
One of the few big ISP\'s that fully explain the FUP so you know exactly what to expect from each product. Never had problems with e-mail, surfing, P2P speeds are 200kbs+ and member centre is fantastic. Speed typically 5Mbs
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Rubbish Plus Net
Never trust plus Net
1. Unnoticed small character download limit try to deceive careless customers
2. Free to install and move but actually that\\\\\\\'s totally a lie! They have records of the installation and moving. They will minus a little every year if you stay with them but if you leave, they could charge all the fees, free?! ridiculous!!!
3. Very very slow and alway blame to BT line and high exchange connections! I changed my ISP provider to another one and the speed is so fast! The same BT line!!!
4. Customer service is horrible. They never truly tried to help you to solve the problems, just focused on how to put the problems off!
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1. Unnoticed small character download limit try to deceive careless customers
2. Free to install and move but actually that\\\\\\\'s totally a lie! They have records of the installation and moving. They will minus a little every year if you stay with them but if you leave, they could charge all the fees, free?! ridiculous!!!
3. Very very slow and alway blame to BT line and high exchange connections! I changed my ISP provider to another one and the speed is so fast! The same BT line!!!
4. Customer service is horrible. They never truly tried to help you to solve the problems, just focused on how to put the problems off!
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Broardband ? I Think Not
I can\'t believe some people are actually defending plusnet - ok it has gotten \'slightly\' better since BT bought them out (imagine how bad it was before lol), but on the whole it\'s just a joke.
I am a very long standing (and suffering) plusnet customer, and like others here I found the service to be excellent at first, but it really went down hill a couple of years back. I have experienced most if not all the same problems as other reviewers mention - unrealistic caps, lost and corrupted email, huge amounts of spam since they where hacked and our account details where stolen, lack of support, p2p so slow it\'s not worth bothering.
Very Poor isp
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I am a very long standing (and suffering) plusnet customer, and like others here I found the service to be excellent at first, but it really went down hill a couple of years back. I have experienced most if not all the same problems as other reviewers mention - unrealistic caps, lost and corrupted email, huge amounts of spam since they where hacked and our account details where stolen, lack of support, p2p so slow it\'s not worth bothering.
Very Poor isp
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PlusNet (Broadband Fixed Line)
Posted: 13th Feb, 2009
By:
Rob
Title: Good but a bit pricey
It is fine I am not a gamer or P2P user but it does everything I need reliably and consistantly
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PlusNet (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Fine so far
Just switched from Metronet to Plusnet & ADSLmax.So far seems fast and a very efficient transfer.
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Freeola (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: So far, so good
Migrated from Eclipse on 6th July due to sub 1Mb speeds for a month, which they blamed on BT. My speeds have now shot up to 5.5Mb, and while my line has to re-train, this is more like it.
30Gb a month at peak times, and 300Gb a month off-peak which includes all weekend. Perfect time for big downloads.
My website is hosted with GetDotted and access is fast and reliable, and with all sorts of features at my disposal, there is no need to putchase a hosting account as I\'ve done in the past.
With a 3 month contract at ?14.99, then ?24.99 after that, it\'s more than enough time to find out how good Freeola/Entanet is.
Give them a go.
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30Gb a month at peak times, and 300Gb a month off-peak which includes all weekend. Perfect time for big downloads.
My website is hosted with GetDotted and access is fast and reliable, and with all sorts of features at my disposal, there is no need to putchase a hosting account as I\'ve done in the past.
With a 3 month contract at ?14.99, then ?24.99 after that, it\'s more than enough time to find out how good Freeola/Entanet is.
Give them a go.
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Freeola (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Terrible ISP
When I first signed up to Freeola, they were great. Great speeds, no blocked ports, and I was happy.
Since then, Entanet, part of Freeola, have introduced their own traffic-shaping software that limits my connection to 1Mbit, on a 8Mbit connection, from 10pm to 8am, which (funny enough) is the time you are meant to be able to download.
Freeola deny it, and simply shrug their shoulders and say their software dooesn\'t shape below 2Mbit, which is a complete lie.
They won\'t do anything about it, and even told me on the phone that, if I didn\'t like it then leave.
Nice attitude.
I would advise ANYONE, to simply look elsewhere, as I am myself now looking elsewhere.
A total shambles.
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Since then, Entanet, part of Freeola, have introduced their own traffic-shaping software that limits my connection to 1Mbit, on a 8Mbit connection, from 10pm to 8am, which (funny enough) is the time you are meant to be able to download.
Freeola deny it, and simply shrug their shoulders and say their software dooesn\'t shape below 2Mbit, which is a complete lie.
They won\'t do anything about it, and even told me on the phone that, if I didn\'t like it then leave.
Nice attitude.
I would advise ANYONE, to simply look elsewhere, as I am myself now looking elsewhere.
A total shambles.
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Freeola (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Best support ever!
I went from adsl4less to Freeola and I am so glad I did!
The support I recieved from their tech guys is second to none, i got a call back every day for a week to make sure all was ok when I had my first and only small problem. It was sorted in minutes!
The only gripe is that i was getting 2mb downloads for the first 3 months and it has now gone down to 1.5mb, although I dont think this is their problem and the price is a little high, but its justifible for the excellent support.
HIGHLY RECCOMENDED
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The support I recieved from their tech guys is second to none, i got a call back every day for a week to make sure all was ok when I had my first and only small problem. It was sorted in minutes!
The only gripe is that i was getting 2mb downloads for the first 3 months and it has now gone down to 1.5mb, although I dont think this is their problem and the price is a little high, but its justifible for the excellent support.
HIGHLY RECCOMENDED
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Freeola (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Leaving on a jet plane
I have been with Freeola for a few years now and have registered 5 domains through their sister site getdotted.com
I can\'t fault their service generally, I had a problem with my broadband connection when BT upgraded my exchange and seriously downgraded my download speed. But I got emails and phone calls from the support guys until it was resolved.
The distance I am from my exchange means I can\'t get better than a 512K connection, even though this is uncapped the ?26.99/month price tag has become just too much to bear.
I\'m leaving them and taking all 5 domains, 2 broadband and one dialup customer with me, just don\'t know where to yet.
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I can\'t fault their service generally, I had a problem with my broadband connection when BT upgraded my exchange and seriously downgraded my download speed. But I got emails and phone calls from the support guys until it was resolved.
The distance I am from my exchange means I can\'t get better than a 512K connection, even though this is uncapped the ?26.99/month price tag has become just too much to bear.
I\'m leaving them and taking all 5 domains, 2 broadband and one dialup customer with me, just don\'t know where to yet.
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Firefly (Broadband Fixed Line)
Posted: 18th Feb, 2010
By:
Rob
Title: Top Dog!
I'm one of the great V21 'unwashed' and decided to try Firefly after reading the reviews. I'm delighted! The connection was seamless and the support is first class. The speed is excellent and consistent. All in all, one happy bunny. Highly recommended! 2010 update. Firefly offered a swap to ADSL2+ for free and at the same price. My speed was a various 4-5mb. Now after some very satisfying customer service I have a consistent 13mb. Bloody marvellous! I've switched to their telephone service which includes line rental. Smooooth service and restored my faith in proper caring companies. Swap, you'd be daft not to....
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: dreadful
Been disconnected for a week now. When I rang to find out what the problem was and when it\'d be fixed I was told there was no problem with my line, forced to do modem diagnostic tests for 90 mins then told they\'d do a line test. Absolutely awful. Has the deterioration been due to the fact that orange have been giving out free broadband accounts?
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Can It Be Any Worse
I was with freeserve....fine, which became Wanadoo....fine, which became Orange....OH My Goodness!! I cannot imagine an internet service worse than this one. No connection for days at a time on several occasions. I can\'t tell you how many hours I\'ve spent on the phone to customer services. Sometimes I call and they can\'t access my details because their system is down. Once they said I needed a new modem which they said would take 5 working days. I waited the 5 days (with no internet connection) but no modem. I phoned and they had no record of a modem being sent and told me to wait another 5 working days. This is just one example of many.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: MAC problem
Orange plc\'s services are non existent and abysmal. i couldn\'t get MAC from theme even though I had requested for it by letters and emails. They treat disabled perople badly as they are aware that I am deaf. What puzzles me most is that it IS a menber of the ISPA but it appears that Orange plc does not adhere to the ISPA code of Practice.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Do not use this shower!!!
Have moved with the times, through \'Freeserve\' - \'Wanadoo\' and finally Orange!!!!!
Signed up with Wanadoo broadband @ 2.2mbps and everything worked fine, and then they decided that they would upgrade me to 3.5mbps, since then I have had nothing but problems with them.
First of all they forgot to tell me that I would have to run a programme to optimise my ADSL modem, which I duly did, after talking to about 5 different technical support people (half of whom I couldn\'t understand). This seemed to have solved the problem, but still suffering quite a few dropped lines, averaging a couple per night, annoying but copeable.
A couple of weeks ago, lost connection totally, only to be told that it was a BT problem and nothing they could do about it. This again after talking to several Technical support staff, various comments like had I all my filters in place, doing line tests, nothing wrong with the line etc etc.
Five days later the problem whatever it was resolved itself, but by this time I had decided that enough was enough and that I wanted to move my ISP, so I rang for my MAC code, and a very nice person said \'Yes no problem, we will email you in a couple of days (maximum)\'
Two days go by - Nothing, so I rings up again and asks, only to be told that I was given the wrong information and should have been told that it was 5 working days, this by a Supervisor who said that they couldn\'t give MAC codes out, that they had to send away for them.
Seven days later and I am still waiting.
Seems that they have me by the short and curlies, until I get my MAC code, I can\'t proceed.
Is there anyway I can put pressure on them?????
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Signed up with Wanadoo broadband @ 2.2mbps and everything worked fine, and then they decided that they would upgrade me to 3.5mbps, since then I have had nothing but problems with them.
First of all they forgot to tell me that I would have to run a programme to optimise my ADSL modem, which I duly did, after talking to about 5 different technical support people (half of whom I couldn\'t understand). This seemed to have solved the problem, but still suffering quite a few dropped lines, averaging a couple per night, annoying but copeable.
A couple of weeks ago, lost connection totally, only to be told that it was a BT problem and nothing they could do about it. This again after talking to several Technical support staff, various comments like had I all my filters in place, doing line tests, nothing wrong with the line etc etc.
Five days later the problem whatever it was resolved itself, but by this time I had decided that enough was enough and that I wanted to move my ISP, so I rang for my MAC code, and a very nice person said \'Yes no problem, we will email you in a couple of days (maximum)\'
Two days go by - Nothing, so I rings up again and asks, only to be told that I was given the wrong information and should have been told that it was 5 working days, this by a Supervisor who said that they couldn\'t give MAC codes out, that they had to send away for them.
Seven days later and I am still waiting.
Seems that they have me by the short and curlies, until I get my MAC code, I can\'t proceed.
Is there anyway I can put pressure on them?????
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: There aint no free lunch
I have just got over my sore face from slapping myself all afternoon, for even thinking \"Stupid, I here you all say, I know!\" that this free service from Orange was even worth thinking about. If I am honest, and you set up a bog standard gates installation at your residence and all you do Is browse the net, and you can put up with clueless individuals in a so called customer services department (2 chicken tikka\'s please, with rice) who struggle to speak my native tongue, then Orange Broadband maybe for you! I dont recommend this for anyone who uses the Internet seriously.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Stay away from Orange
Line has been down frequently and for prolonged periods since installation. Customer support is frustrating, time consuming and costly. I have a fuller review here for those who are intersted.
http://blogs.gsl.com/dougclinton/2006/12/06/orange-broadband-a-bad-joke/
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http://blogs.gsl.com/dougclinton/2006/12/06/orange-broadband-a-bad-joke/
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: DSL Hell
I\\\'ve been with wanadoo for three to four years. At first they were brilliant. My broadband service was always stable, and quick as could be.
Problem came a few months back when they upgraded our speed from 2Mbps to \"up to 8Mbps\". \"up to\" meaning it will go as high as your line will allow. Mine allowed ~5Mbps (ranging between 4.8 and 5.1), and this was fine by me. However, we would repeatedly get massive disconnectings that almost taunted us by reconnecting for about 30 seconds and then disconnecting again.
Their technical support was clueless, and the MAC code they provided was invalid. They don\'t know what they\'re doing anymore.
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Problem came a few months back when they upgraded our speed from 2Mbps to \"up to 8Mbps\". \"up to\" meaning it will go as high as your line will allow. Mine allowed ~5Mbps (ranging between 4.8 and 5.1), and this was fine by me. However, we would repeatedly get massive disconnectings that almost taunted us by reconnecting for about 30 seconds and then disconnecting again.
Their technical support was clueless, and the MAC code they provided was invalid. They don\'t know what they\'re doing anymore.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: worst isp
ive tried various braodband isp\\\'s and hands down orange/wanadoo is by far the worst.
the cheap wireless router provided with the wireless and talk option just stopped working oneday by itself. they said they would send a new one and never did so we lost about 3 weeks.
to start with they didnt supply a dns server address so anyone without the wanadoo wifi reciever couldnt use the internet.
we also had the disconnection problem around xmas but they left us on a slower speed for 6 months (0.2-0.5mbps)
support is completely clueless
changing phone number and reconnection is 20 working days (1 month) with no refund.
AVOID
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the cheap wireless router provided with the wireless and talk option just stopped working oneday by itself. they said they would send a new one and never did so we lost about 3 weeks.
to start with they didnt supply a dns server address so anyone without the wanadoo wifi reciever couldnt use the internet.
we also had the disconnection problem around xmas but they left us on a slower speed for 6 months (0.2-0.5mbps)
support is completely clueless
changing phone number and reconnection is 20 working days (1 month) with no refund.
AVOID
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Email Blocking on Orange
My account is a Freeserve/Orange/Wanadoo account and these appear to be permanently blocked on Spamhous and other third party spam monitors. Unfortunately, they have all got so tired of Freeserve\'s spammers that they, AOL, NTL and a host of other ISPs have blocked Freeserve emails. The helpline tell me that it\'s my fault for not having spam blocking email (I have spam blocking software).
It\'s not my fault it\'s Wandadoo/Orange fault for not filtering spam. It\'s got so bad now that a third of my emails do not make it and not all of them are bounced back so I am never sure if they have got there or not.
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It\'s not my fault it\'s Wandadoo/Orange fault for not filtering spam. It\'s got so bad now that a third of my emails do not make it and not all of them are bounced back so I am never sure if they have got there or not.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: the misery continues
finally managed to sever the orange/wanadoo connection and cancel our contract only to find out these clowns didnt disconnect us properly and left a marker on our phoneline which prevents getting a connection from any other isp!!!
can it get any worse than this?, problems first setting it up, problems the whole time we had the connection and now problems after we\'ve finally cancelled the contract.
we managed to cancel free of charge after phoning them up one day and unbelieveably getting through to a supervisor(short staffed) who compensated us ?100 for failing to provide the connection we were paying for for over a month!!!
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can it get any worse than this?, problems first setting it up, problems the whole time we had the connection and now problems after we\'ve finally cancelled the contract.
we managed to cancel free of charge after phoning them up one day and unbelieveably getting through to a supervisor(short staffed) who compensated us ?100 for failing to provide the connection we were paying for for over a month!!!
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Wannado
Had Wannado broadband installed last friday, but had a problem with the wireless connector, rang the technical support, which was useless & suggested it was my exchanges fault and to phone back the next day. Rung again and they told me there was a billing problem & to phone the accounts department. They answered and there was no problem.
In the end, connected without wireless and worked. Speeds for 2mb are good- altohugh evenings can be slower. I\'m on the \"heavy\" service so was pleased to see them removing the 30gb cap but am uncertain about their Fair Usuage Policy and what that may entail in the future. Except customer support all is well
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In the end, connected without wireless and worked. Speeds for 2mb are good- altohugh evenings can be slower. I\'m on the \"heavy\" service so was pleased to see them removing the 30gb cap but am uncertain about their Fair Usuage Policy and what that may entail in the future. Except customer support all is well
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Awful
No other ISP could compete with Orange as the worst ISP on the planet Orange win hands down
Bye Bye Orange
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Bye Bye Orange
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: more like a lemon
signed up with them in September and was not actually online unitl mid october.
We had ok service until the begining of january and then it stopped. I was told they had a signal fault and it would take 5 days to repair. 2 months and 100 lies, errors and omissions later they have still not released our line so we can nmigrate.
On top of the poor technical service their customner service is truly apalling.
if you are considering sigining up with them, i would reccommend first going to your dentist and having all your teeth extracted without an anaesthetic: the discomfort you will endure with orange is an order of magnitude greater.
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We had ok service until the begining of january and then it stopped. I was told they had a signal fault and it would take 5 days to repair. 2 months and 100 lies, errors and omissions later they have still not released our line so we can nmigrate.
On top of the poor technical service their customner service is truly apalling.
if you are considering sigining up with them, i would reccommend first going to your dentist and having all your teeth extracted without an anaesthetic: the discomfort you will endure with orange is an order of magnitude greater.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: 2Mbps for ?0
Support is 5 because I haven\'t used it.
Speed if 5 because it\'s fast enough. I don\'t know if it\'s fast or slow.
Cost is ?0 with an Orange mobile contract. I do the odd big download and watch at least one Premiership game a week on the Internet. So very good value.
I don\'t use POP3 with them but SMTP Server is 10/10 Solid, reliable Internet connection.
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Speed if 5 because it\'s fast enough. I don\'t know if it\'s fast or slow.
Cost is ?0 with an Orange mobile contract. I do the odd big download and watch at least one Premiership game a week on the Internet. So very good value.
I don\'t use POP3 with them but SMTP Server is 10/10 Solid, reliable Internet connection.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Go somewhere else!
Like others, i\'m ex-Freeserve, taken along for the ride. I had no trouble through Wanadoo, and Orange was ok till i needed customer service. Three weeks ago my modem was knocked out by a lightning strike, and since then i\'ve lost count of the number of calls to Tech \"Support\", Customer \"Service\" and other jokily-named departments. I still don\'t have a new modem. If service is in the least important to you ... and you cannot make do with three weeks of downtime when you run into trouble ... GO SOMEWHERE ELSE!
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Not even worth ?0 /month
Was with Zen for over 5 years, and had one outage in all that time, and that was only for a couple of hours. However it was expensive - ?25/m for 512mb. Then Orange bought Wanadoo and promise free 8mb Broadband for life so I change to them - too good to be true eh? In 3 months I\'ve have about 7 outages, some lasting 2 days. Their support staff are armed with enough knowledge to be dangerous but not enough to be helpful. (I am a Technical IT Manager, but will they listen to me, no). I\'ve done about 100 factory resets on their pos router, Im getting under 1mb, and I\'m not allowed to use my own kit (Cisco PIX+Vigor router). NOT WORTH IT FOR FREE
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Please steer clear
Firstly my ratings are entirely fair, their support is amazingly bad, they really dont themsleves understand the service that they are providing! They have no technical knowledge (im speaking with reference to adsl max) and therefore how can they provide a service! I have recently migrated and i can see a clear and obvious difference. Orange are below average when things go okay and a disaster when there is a problem, dont be lured in by the price, buy cheap pay twice!
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: DRIVEN MAD BY ORANGE
Unbelievably bad service, like other posts on this site. Loss of Broadband for 3 weeks now, Orange unable to diagnose or fix. Pursued various depts twice daily for 3 weeks costing fortune, and eating up my time. Continually put through the same \"tests\", told it\'s line fault, Orange server problem, call back next day, when same process starts all over again. Won\'t give us free dial up while Broadband is off - told us to pay for it and claim it back! Formal written complaint made but response from Rotherham pathetic, no attempt to address the technical problem. Indian call centre horrendously bad. Don\'t touch if you value your sanity.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: DON\'T USE THESE CLOWNS
Well I\'ve been done up like a kipper. First I was freeserve, then it stopped being free, and i paid up without a fuss. Then I was sold to wanadoo and I had to pay more, and I had to pretend that i was a pay-as-you-go customer to keep my own email address.
Then I was sold to Orange (the mobile phone company, and we know how customer-friendly they are) and I\'m still paying 27.99 a month, a tenner more than new customers. Service is appalling, can\'t get through, and when you do, they don\'t understand anything. Now I\'m being bombarded with returned emails I didn\'t send because their servers are wide open to spammers. I\'m sick of them. HELP ME
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Then I was sold to Orange (the mobile phone company, and we know how customer-friendly they are) and I\'m still paying 27.99 a month, a tenner more than new customers. Service is appalling, can\'t get through, and when you do, they don\'t understand anything. Now I\'m being bombarded with returned emails I didn\'t send because their servers are wide open to spammers. I\'m sick of them. HELP ME
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: You don\'t Wanadoo it..
I switched to Wanadoo\'s 1Mb/s service in 2005. Originally the service was pretty good. Then Wanadoo were absorbed by Orange, and the disconnects began. I thought it might just be my line.
I\'ve since moved house. BT had some issues connecting the master socket to the exchange. Took two weeks to sort out, and Orange were unsimpathic to my plight. BT sorted the line and it was another two weeks for the ADSL to be connected.
While the line is fast, its up and down like a yo-yo most evenings. Orange say it\'s the filter. My collection of new filters disagree. Connecting to BT\'s SpeedTester pseudo-ISP works everytime...
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I\'ve since moved house. BT had some issues connecting the master socket to the exchange. Took two weeks to sort out, and Orange were unsimpathic to my plight. BT sorted the line and it was another two weeks for the ADSL to be connected.
While the line is fast, its up and down like a yo-yo most evenings. Orange say it\'s the filter. My collection of new filters disagree. Connecting to BT\'s SpeedTester pseudo-ISP works everytime...
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: HORRENDOUS!
Well now it\'s FAR FAR worse than it\'s ever been before. It lags horribly, if it ever connects at all. Today my wife has been at home trying to connect since 9am this morning with no luck so far (it\'s now 2:20pm). \"The remote computer did not respond\" I called Orange who said there was no problem with the connection. They were quite happy to pass me onto an 0905 tech support number at 50p per minute. Nothing wrong at my end! Happily my contract is ending next month, so it\'s goodbye forever Freeserve/Wanadoo/Orange. I don\'t care how many more name changes there are, I won\'t be back - EVER.
Their customer services and tech support staff are some of the rudest and most incompetent I've ever encountered.
Avoid this like the plague.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Not actually free.
Orange might provide a free broadband service, but if you are self employed then the costs mount up surprisingly quickly because of your lost ability to do your job properly due to this appalling service.
Complaints are largely the same as everyone else\'s on this site: connection is very unreliable, and technical support is an offence to the the words \'technical\' and \'support\'.
Orange are trying to tell me I\'m in breach of contract by leaving, but of course they are well in breach by persistently faiing to provide the service they promised when I signed up, i.e. broadband internet.
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Complaints are largely the same as everyone else\'s on this site: connection is very unreliable, and technical support is an offence to the the words \'technical\' and \'support\'.
Orange are trying to tell me I\'m in breach of contract by leaving, but of course they are well in breach by persistently faiing to provide the service they promised when I signed up, i.e. broadband internet.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Wanadoo sucks
At first everything was fine stay online as long as you wanted, then around xmas the disconnections started at first it was just a matter of clicking the modem icon and letting it reconnect but recently it has meant uninstalling the software and reinstalling it sometimes more than once even getting the MAC code cost me ?10.45 on my mobile. The guy on the other end of the phone got me to try this and that even though I had already spent half the day getting the connection myself, finally asked him when I get mac code, reply wrong Dept. another call this time didn\'t press any options still took 10 mins to get the code though. WANADO never again
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Wandoo con artists
Stupidly signed up to wanadoo wireless and talk up to 8 meg only to receive 2 meg. Rang wanadoo asked where other 6meg could have gone do they know dont be silly. there customer services is a discrace one time a lady wouldnt listen to my problem she kept talking over me and hung up when i wouldnt listen to her excuses this was the 15th time i rang in 14 days this company depends on external contractors(bt engineers) to upgrade line speed dont they look silly surely bt will up there own service before a foreign one. I woulnt recommend wanadoo wireless and talk to my worst enemy if judgement day was tommorrow.Direct debits are easy to counsel.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: abusive rude staff
I was using the 2mb dsl with a 2gb capped service and considered upgrading to 30 gp cap for an extra ?10. but when I checked out other isps I was not too happy with the cost. I called wanadoo and told them I was thinking about cancelling my line and taking up another isp, an agent told me I was a valuable customer and told me to wait on the line while I was connected to someone who could discuss a better deal.
I was shocked when someone then informed me the line had been CANCELLED called back and asked if I could be given a migration code and was told "tough, you shouldnt have made rash decisions"
Even though I didnt say I wanted to cancel
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I was shocked when someone then informed me the line had been CANCELLED called back and asked if I could be given a migration code and was told "tough, you shouldnt have made rash decisions"
Even though I didnt say I wanted to cancel
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: AVOID
OKish \'til orange. This year connection off for 6 days in January and 10 days in Feb. Requested a mac code with difficulty. Did not arrive after 1 week. Then told that for some reason they had not yet generated it. Told in any case would not work because it was an LLU mac - clearly a lie.
So still waiting... Not to mention numerous calls to customer support, messages saying they are \'exceptionally busy at present\' [same message whenever I have rung x12 this year!]
So choose with care.
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So still waiting... Not to mention numerous calls to customer support, messages saying they are \'exceptionally busy at present\' [same message whenever I have rung x12 this year!]
So choose with care.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: I\'m going to court
I\'m taking them to the small claims court: I sigend up for wireles & TALK. Since day 1 (November) NO talk. Spoke to \"Technical\" Support and customer \"serivces\", waste of space, in fact dis-services were extremely rude. I asked to cancel and they want ?120. I will pay this to get shot of them, but will imediatley launch a court action (I suggest others do this). For the sake of ?30, which I can claim back, I will claim for all the phone calls, difference in costs of packages (I\'ll compare to another ISP).
I\'ll also cancel my Orange mobile, my coverage is lousy anyway.
DO NOT touch, please. Just don\'t do it.
The Futures dark...
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I\'ll also cancel my Orange mobile, my coverage is lousy anyway.
DO NOT touch, please. Just don\'t do it.
The Futures dark...
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Useless
If you get through to Tech Support (well that\'s what THEY) call it, in less than 20 minutes, well done ! You\'ll then struggle for 30 minutes as you reboot the router, reset your wireless (doesn\'t matter if it\'s nothing to do with wireless access), repeat the same info over and over.
And as for customer service, it seems their primary role is to lie or stall you as long as possible. They have the Baldrick Deny everything syndrome.
You: Can you help?
Them: No!
You Can you put me through to someone that can?
Them: No !
You: This is Customer Support?
Them: No !
You: I give up !
Them: No !
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And as for customer service, it seems their primary role is to lie or stall you as long as possible. They have the Baldrick Deny everything syndrome.
You: Can you help?
Them: No!
You Can you put me through to someone that can?
Them: No !
You: This is Customer Support?
Them: No !
You: I give up !
Them: No !
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Wouldn't recommend...
Not a great ISP at all. Been with them since 56k dial-up when it used to be a solid service, then they got big, more customers moved in and they forgot about us existing customers, ever since the change into wanadoo i've had frequent disconnects, mediocre download speeds and quite a bit of hassle. Customer support; dont even get me started on there customer support, even after i decided to migrate it took a whole weekened to get my MAC code off of them. Currently paying for 8mbps, receiving 1mbps with no cost difference because its the highest my phoneline supports. Their wireless livebox sucks too. Overall, better than some, still not good.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Don\'t even think about it
I originally signed up with Wanadoo broadband in May of last year. Then in February of this year (2007) I moved house and asked them to transfer my broadband to the new address. It took them 45 Days to move the account over during which time they told BT to move my landline back to my old address. I spent weeks on the phone with them.Then it was activated \"Hurray!\" I declared, however my jubilation was short lived when I saw the average speed I was getting at peak times. It was 100Kbps. However in the middle of the night it was a stonking 8Mbps. I work during the day so rarely sit up at 4am browsing the internet.
Leave well alone.
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Leave well alone.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: BAD BAD BAD...
-Dodgy service
-disconnects around 2 to 6 times a day
-has become painfully slow (dialup slow)
-not worth any amount of money at all
In conclusion, stay away.
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-disconnects around 2 to 6 times a day
-has become painfully slow (dialup slow)
-not worth any amount of money at all
In conclusion, stay away.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: please AVOID wanadoo!
AVOID!
firsty, the line will drop daily, so for a couple of days a week, i would have no internet at home.longest peroid was 2 weeks no internet.
i was paying full ammount for a service which wanadoo cannot provide.
finally the 1 year contract was up, migrated from them (yes!)things were going very well with my new ISP.
however i relised the month after, wanadoo were still taking money from my account(for 6 months)even though i was reassured by support that my account will close once the MAC was transfered to the new ISP. it has taken 6 months for wanadoo to refund my money (?100).dispet phonecalls every month!
no problems with my new ISP
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firsty, the line will drop daily, so for a couple of days a week, i would have no internet at home.longest peroid was 2 weeks no internet.
i was paying full ammount for a service which wanadoo cannot provide.
finally the 1 year contract was up, migrated from them (yes!)things were going very well with my new ISP.
however i relised the month after, wanadoo were still taking money from my account(for 6 months)even though i was reassured by support that my account will close once the MAC was transfered to the new ISP. it has taken 6 months for wanadoo to refund my money (?100).dispet phonecalls every month!
no problems with my new ISP
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Used to be excellent
I used to find that they were an excellent ISP in the Freeserve and Wanadoo days, never had any trouble, but in the past few weeks I don\\\'t know what\\\'s been happening but the service has been randomly disconnecting, sometimes for seconds other times for hours. Also, support used to be reasonable (not great, had to try a few times before my problem got resolved), but now that they\\\'re Orange I really can\\\'t understand anything the support people say. Still, they gave me a cheaper contract when I requested a MAC code but now I\\\'m beginning to wish I\\\'d just taken the MAC.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: AVOID AT ALL COSTS
If you want to keep yor sanity I strongly suggest that you avoid EVER dealing with Orange. As reviews have stated this company simply have no concept of customer service. After a long phone call when my service went down I eventually had the service restored 10 days later. Try getting a refund for no service and you might as well bang your head against a brick wall. When the service did eventually return it took nearly FIVE minutes to load the home page (so much for 8MB) I might as well have had dial up! I was lucky when I requested a MAC code I got one first time. A fiend who also wanted a mac code took 6 goes.Wish I could give a minus score
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: AVOID LIKE THE PLAGUE
They dont deserve a 1 foe anything
1.Corrupt: Orange lies and cheats there customers
2.Comedy Customer Service enjoy giving you the runaround
3.Absolutely pup connection, speeds
4.LLU: ha ha ha = translated means disconnection infinato
5.Obstruction in migrating to a proper ISP
Unless you enjoy pain and self inflicted torture, anywhere is a better option than Orange.
\"The future is BLEAK\"
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1.Corrupt: Orange lies and cheats there customers
2.Comedy Customer Service enjoy giving you the runaround
3.Absolutely pup connection, speeds
4.LLU: ha ha ha = translated means disconnection infinato
5.Obstruction in migrating to a proper ISP
Unless you enjoy pain and self inflicted torture, anywhere is a better option than Orange.
\"The future is BLEAK\"
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Same as them
Same as all the rest of you. Freeserve OK (ish) Wanadoo OK (ish) Orange - oh my god . how do that company always manage to mess everything up - they\'ve obviously never heard of service. I think I\'ve got off lightly - only had two times when we were totally disconnected for 4 days with no apology no explanation and the orange website says the service is 100%
Bye Orange. Wake up losers.
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Bye Orange. Wake up losers.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Simply F*****G Awful!
Orange are not only the worst ISP I\'ve ever had the misfortune to use, they are far and away the worst company of any kind that I\'ve dealt with. I cannot begin to describe the amount of aggravation and wasted hours they\'ve caused me over the past 12 months and I urge anyone reading this to AVOID them at all costs. Anybody working for them who has even a modicum of intelligence should be ashamed of themselves and all the rest are simply too stupid to realise they work for such a bunch of incompetent, idiotic, uncaring, deceitful, thieving scumbags.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Jokers!
My story was, I had Orange for 3 months with \"Unlimited Broadband*\" and got KICKED OUT by them the following month, because I was using 60GB a month which had exceeded their 40GB usage limit for \"Unlimited Broadband*\". wot da.....! whats the point saying \"Unlimited*\" when we are just allowed to use 40GB upload AND download!!! (*acceptable fair use policy)
Lucky, it was them decided to kick me out of the plan, so I did not have to pay the rest of the contract, which was good. BUT, the MAC code they provided for a transfer was USELESS because they pus a line cease well before the code expires!
Isn\'t this breaking the Ofcom rules?
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Lucky, it was them decided to kick me out of the plan, so I did not have to pay the rest of the contract, which was good. BUT, the MAC code they provided for a transfer was USELESS because they pus a line cease well before the code expires!
Isn\'t this breaking the Ofcom rules?
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Terrible Service !!
I have been a customer with Orange since its takeover of Wanadoo/Freeserve. I can only say that the service went downhill from that day on! Their Technical Support is non-existent with script-based help in India that they seem incapable of deviating from. Over the past few months I have spent hours on the phone on a daily basis trying to get them to sort out my connection problem but to no avail. I have now switched to ADSL24 and have nothing but praise for this company in comparison & my problem is sorted.
Avoid Orange like the plague - these large companies haven\'t got a clue what customer service and technical support is all about!!
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Avoid Orange like the plague - these large companies haven\'t got a clue what customer service and technical support is all about!!
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Fraudulently bad
I second every point of ElCani\'s review and add that Orange truly are thieving and deceitful to the point of criminality. Last Sunday I couldn\'t get on line. When I phoned their technical support at 50p a minute, I spoke to someone in India for some 40 minutes before I was told that the problem was actually THEIRS and their service would be down for 24 hrs. If a phone bill comes in for ?20 I\'m going to report them. DO NOT USE ORANGE.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Avoid At All Costs
This ISP is great if you want to spend hours talking to overseas call centres,to people who are completely useless. My service was down for 10 days once. When restored was really slow. They just fob you off time after time. I cancelled my contract early and paid for the privilege but have not regretted it once. I will never enter into a lengthy contract either again. Buyer beware!
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Evasive Abrasive Expensiv
I find them (Orange) Evasive, Abrasive and not forgetting the highly irritating 'Not Native' speakers, Down Right Expensive and morally corrupt.
Disgusted by lack of concern help and expertise we request Mac code in AUG now OCT we have been sent no Mac code, and ORANGE are STILL TAKING MONEY FROM BANK ACCOUNT!
Ofcom tell me request the Mac code Again and report Orange Again if it takes longer than 5days. I will take my complaint to CISAS I am so appalled.
I would Never Ever recommend Orange to Anyone after this. I think Yellow or Banana (as in boat up the Clyde) would be a more appropriate name for Orange.
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Disgusted by lack of concern help and expertise we request Mac code in AUG now OCT we have been sent no Mac code, and ORANGE are STILL TAKING MONEY FROM BANK ACCOUNT!
Ofcom tell me request the Mac code Again and report Orange Again if it takes longer than 5days. I will take my complaint to CISAS I am so appalled.
I would Never Ever recommend Orange to Anyone after this. I think Yellow or Banana (as in boat up the Clyde) would be a more appropriate name for Orange.
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: Orange hang on to you!!!
Customer Support is non-existant. Impossible to even get a MAC (Migration Authorisation Code) out of them to leave!!! It was promised in 5 working days. Despite numerous emails and phone calls, I am still waiting after 16 days. Once your in, they won\'t let you out, so be warned!!!
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EE (Broadband Fixed Line)
Posted: 28th Jan, 2013
By:
Rob
Title: 3 weeks and nothing
I have tried to registered 3 times 2 of which by phone,, and still i have nothing,, so now orange can shove there product up there a..
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Direct Save Telecom (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Good Value
I did a lot of research before deciding on (relatively obscure) DST as my broadband ISP. Their service to date is very professional with a bang on time ADSL connection. You phone them, they answer immediately and you speak to someone intelligent who answers your questions. What more can you ask? ...... oh yeah, their pretty cheap too.
All this for ?16.95 including all UK landline calls and a reduced rate line rental.
I think they are excellent and have recommended them to several friends.
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All this for ?16.95 including all UK landline calls and a reduced rate line rental.
I think they are excellent and have recommended them to several friends.
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Direct Save Telecom (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: DST - Waste of time
Sorry - couldn\'t rate them on much! Got absolutely no service from them at all - the broadband worked for 1 day!!! They gave no support at all, have ignored my emails - their customer service department is non-existent and I think their complaints department is a figment of their imagination!! I didn\'t get to test their speed but don\'t think it would have been great considering!! As for value - terrible when you have paid them for 6 months for non existent broadband...they won\'t credit you because they ignore your complaint and then take you to a debt collection agency! Steer clear at all costs!!!
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Direct Save Telecom (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Just Pay the ?50 penalty
Speed too slow, and I keep getting time-outs.
They promise to get it fixed, but they cannot say when that will be.
Not getting 8mb, or anyting near it a lot of the time.
I will probably just pay the ?50 penalty for jumping ship before 12 months are up.
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They promise to get it fixed, but they cannot say when that will be.
Not getting 8mb, or anyting near it a lot of the time.
I will probably just pay the ?50 penalty for jumping ship before 12 months are up.
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Direct Save Telecom (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Fingers Crossed!
Hope this is not tempting fate, but after the terrible talktalk service DST seems like nirvana!
Telephone helpline is first class, sometimes a small wait to get through, but the staff are very helpful and really know their onions.
Installation from CD is quick and simple, even for a newcomer to broadband. I have only given 6 for speed since I am at extreme range from exchange and was warned in advance that I could not expect any high speeds, so I can only say that jumping from 30kbps to around 550 seems like lightening to me!
Price for package of line rental, unlimited calls 24/7 and broadband is very reasonable. So far so good!
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Telephone helpline is first class, sometimes a small wait to get through, but the staff are very helpful and really know their onions.
Installation from CD is quick and simple, even for a newcomer to broadband. I have only given 6 for speed since I am at extreme range from exchange and was warned in advance that I could not expect any high speeds, so I can only say that jumping from 30kbps to around 550 seems like lightening to me!
Price for package of line rental, unlimited calls 24/7 and broadband is very reasonable. So far so good!
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Direct Save Telecom (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Good but no e-mail
The broadband is provided by eclipse so is quite good but not spectacular, speed suffers at times.
Service response to telephone enquiries is excellent and you can call on a standard landline number, however response to e-mail enquiries is poor to non existant.
The main gripe I have is they advertise e-mail but do not actually provide it unless you are happy with one through eclipse until they eventually get their own up and running. I have been waiting 5 months, and now use web mail.
Package cost of line rental, 24/7 calls and broadband is about ?30 if you add caller ID in (free from BT) which I think is very good value
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Service response to telephone enquiries is excellent and you can call on a standard landline number, however response to e-mail enquiries is poor to non existant.
The main gripe I have is they advertise e-mail but do not actually provide it unless you are happy with one through eclipse until they eventually get their own up and running. I have been waiting 5 months, and now use web mail.
Package cost of line rental, 24/7 calls and broadband is about ?30 if you add caller ID in (free from BT) which I think is very good value
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Direct Save Telecom (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Direct Save Telecom
This is my second day with Direct Save Telecom ,I am a silver surfer every e-mail I have sent them has been answered .their e-mail page was down ,so I e-mailed them .Without asking they phoned me ,and set up my e-mail on the spot ,It is now all working ,it is a direct save email address ,and it is configured to work through Outlook Express.My speed is 6.1 mbps the computer has been on constant for 2 days and everything is perfect.I know its early days but fingers crossed and all that.I hope this early review has been a help.
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Direct Save Telecom (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: POOR DOWNLOAD SPEED
Used to be a very good service. Unfortunately tis last 6 weeks i have found it increasingly dificult to actually GET ON the internet during peak hours. Pages do not load up or time out, i have done a multitude of speed tests and I am geting 0.1 mbps during peak hours. They are re-sellers for Eclipse. Before 8am the service is fine as is weekends when i am getting up to 3mbps, my sync is 6.4mbps. Unfortunately I do not want to USE the internet just at off peak times. I have sent data about my download speeds (haven\'t received a reply yet. So I have requested my MAC code).
Bundled telephone service is ok, price is good.
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Bundled telephone service is ok, price is good.
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Claranet SOHO (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: To be Avoided
Our Office 2meg ADSL has now been down 4 days. We paid for engineer install but were told to buy a replacement modem - didn\'t resolve it.
No calls back from Clara staff, despite promises, until we escalated to line managers, even then they are reluctant. Took over a day to even get an engineer appointment made for 2 days later. That\'s useless. Engineer then didn\'t turn up. CLara failed to contact us to say appointment was changed, even when we start phoning to ask whats happening. Clara now blaming BT, yet still noone has identified the problem.
No SLA is offered - BT do one for similar price plan, why not Clara.
One word: Farce :(
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No calls back from Clara staff, despite promises, until we escalated to line managers, even then they are reluctant. Took over a day to even get an engineer appointment made for 2 days later. That\'s useless. Engineer then didn\'t turn up. CLara failed to contact us to say appointment was changed, even when we start phoning to ask whats happening. Clara now blaming BT, yet still noone has identified the problem.
No SLA is offered - BT do one for similar price plan, why not Clara.
One word: Farce :(
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Brilliant ISP!!
I moved to ICUK following a torrid time with Plusnet, and prior to this the cowboys at V21. I have now learnt that it is worth spending some time and choosing your ISP wisely. ICUK are not the cheapest, but they are worth it. I have called them 4 times, each time answered instantly, and sent them an email today - Sunday, and got a complete, helpful, and honest answer within 10 minutes!!! I\'ve never known another ISP, let alone another company like this. Speeds are high for my gaming needs!
Add to this a really simple and useful control panel to manage the account and invoices, and I\'m very pleased! Am happy to recommend this ISP
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Add to this a really simple and useful control panel to manage the account and invoices, and I\'m very pleased! Am happy to recommend this ISP
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Great service
I moved to ICUK ADSL from the dreadful Eclipse after reading the good reviews on here and CiX conferencing. Instantly I noticed the difference, from the consistently low latency to the 1meg connection which genuinely could download at 1meg speeds.
I chose the option of two static IP addresses, and unlike other ISPs which force you to use the first static address on your router, ICUK give you one static address for your router plus two usable addresses in a different range for your servers so you can keep your NAT and non-NAT traffic apart.
The support given in setting up my router was first class and the service is recommended.
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I chose the option of two static IP addresses, and unlike other ISPs which force you to use the first static address on your router, ICUK give you one static address for your router plus two usable addresses in a different range for your servers so you can keep your NAT and non-NAT traffic apart.
The support given in setting up my router was first class and the service is recommended.
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: FANTASTIC
What can i say, i changed from a differnet provider which was more expensive and can\\\'t believe the difference. This company knows how to treat customers. I have to wait no more than 10 mins for a reply to emails sent to support(couldn\\\'t believe it)
They go that extra yard...no mile to make my life easier.
Anyone looking for an excellent hosting company look no further
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They go that extra yard...no mile to make my life easier.
Anyone looking for an excellent hosting company look no further
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Stop Hunting
I was with (shi)tiscalli . This is why ICUK are FAB
1. No hidden catches. What you see is what you get.
2. 24/7 unlimted access, i use P2P no problems.
3. I have a 1MB account, I get this speed 24/7
4. Customer Service is off the scale. My calls have been answered straight away, I have always spoken to a friendly, understandable person who really knows their stuff and has answered my questions straight away. Really first class.
5. Monthly contract. I even missed a payment and the way they handled this was awesome. OK its ?25/month for 1MB but the whole service rocks.
Remember cheap+fast=crap. Pay peanuts get monkies. Use ICUK :)
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1. No hidden catches. What you see is what you get.
2. 24/7 unlimted access, i use P2P no problems.
3. I have a 1MB account, I get this speed 24/7
4. Customer Service is off the scale. My calls have been answered straight away, I have always spoken to a friendly, understandable person who really knows their stuff and has answered my questions straight away. Really first class.
5. Monthly contract. I even missed a payment and the way they handled this was awesome. OK its ?25/month for 1MB but the whole service rocks.
Remember cheap+fast=crap. Pay peanuts get monkies. Use ICUK :)
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Speed problem solved
I have the 1Mbps service. Early this year, speed became eratic and then very poor (lowest 30 kbps!). My complaint got, as always, an instant intelligent reply, i.e. a problem with a BT central pipe, which was being worked on. I did some tests for icuk to pass on to BT. 3 days later I was told that BT had done a massive upgrade. Since then, I\'ve done 20 spot checks. 17 were above 900 kbps, the others 841, 885, 896 kbps. I\'m now delighted with the service and all thoughts of changing supplier are abandonned!
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Recommended
Moved here from Metronet a couple of months ago. (See Metronet reviews to get a taste of why). I was impressed by the helpfulness and intelligence of this company. And I\'m glad I moved here.
Speed and bandwidth are not huge issues for me, and I\'m happy to pay what seems a fair and realistic price for a service I feel I can trust.
I have experienced a severe speed slowdown on one occasion. Could have been a contention ratio issue (I\'m on 50:1) but I didn\'t investigate, because it didn\'t last long.
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Speed and bandwidth are not huge issues for me, and I\'m happy to pay what seems a fair and realistic price for a service I feel I can trust.
I have experienced a severe speed slowdown on one occasion. Could have been a contention ratio issue (I\'m on 50:1) but I didn\'t investigate, because it didn\'t last long.
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Excellent ISP
Just wanted to say I joined ICUK Net at the begining of October and they were very quick at responding to my needs and very friendly to deal with. I was with F2S up until January 2006 when I\'d had enough and left. I the choose to got to Blue Leaf Internet in Swindon, eveything was great up until the day the went bust, no rhyme nor reason! I then did a long search and came across ICUK and decided to plumped for them. Due to line restrictions I can only have the 1mb ADSL service, but unlike F2S and Blue Leaf I can easily get 115kps downloading file on average.
Excellent service, good prices for services and they know there stuff.
One last thing, about a previous post, I have no issues paying for 0870 support, beats 090 numbers with the maority of providers, and if you\'re a bit savy then use who I use to cut the cost of my calls 18185.co.uk, 0870, becomes cheaper that way!
Thanks
Roy.
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Excellent service, good prices for services and they know there stuff.
One last thing, about a previous post, I have no issues paying for 0870 support, beats 090 numbers with the maority of providers, and if you\'re a bit savy then use who I use to cut the cost of my calls 18185.co.uk, 0870, becomes cheaper that way!
Thanks
Roy.
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Service! Oh my god!
Never before have I had (even in Australia) service where someone emailed me back on a Sunday night... in half an hour of sending it. We\'re talking 7:30pm on a Sunday - I was simply astounded.
I\'d had really bad experiences with trying to sign up with two mainstream services who were using Indian call centres which just frustrated me no end. They wouldn\'t listen to what you were saying, only what was on the card in front of them.
Quality of product is excellent although sadly only 8Mb at this point. I\'ll be leaping on anything higher they might offer in the future. Fantastic web control panel though the bandwidth tracker is a bit simple.
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I\'d had really bad experiences with trying to sign up with two mainstream services who were using Indian call centres which just frustrated me no end. They wouldn\'t listen to what you were saying, only what was on the card in front of them.
Quality of product is excellent although sadly only 8Mb at this point. I\'ll be leaping on anything higher they might offer in the future. Fantastic web control panel though the bandwidth tracker is a bit simple.
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Give what they claim.
An ISP that actually gives what they claim to on their website. Which is more than can be said for many ISP\'s nowadays in the shocking, pathetic and backwards UK Internet world. They provide a solid connection without any traffic shaping of hidden clauses. Highly recommended.
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Migration from Eclipse
Migrated from the awful Eclipse and have found them to be first class in every department. I found the Eclipse support non existent and ICUK were a breath of freah air, very helpful and fast replies. If anyone is thinking of moving to a new ISP I would advise giving ICUK a look.
I migarted to their 2mb unlimited service from the Eclipse 8mb service as I was getting speeds as low as 160kbps and was getting an awful line hiss on my telephone. Eclipse did very little very slowly to help me with the problem, so I decided to go back to a fixed download speed and all is now working fine and the download speeds are always around 2mb.
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I migarted to their 2mb unlimited service from the Eclipse 8mb service as I was getting speeds as low as 160kbps and was getting an awful line hiss on my telephone. Eclipse did very little very slowly to help me with the problem, so I decided to go back to a fixed download speed and all is now working fine and the download speeds are always around 2mb.
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
BT eventually made broadband available in my area, so ICUK were my first broadband provider. Support when needed for setup has been excellent, including talking me though setting up my Netgear wireless router. It was wonderful to talk to a real human being within a couple of rings.
However, with some trepidation I have decided to move to Euo1net simply because of the price. ICUK were even civil about providing my MAC. If things go bad with \\\'too cheap to be belived\\\' Euro1net I\\\'ll be back.
Three months later:-
I\'m back - after a hideous experience, what a relief - back with a friendly, no nonsense, get what you pay for, reliable ISP.
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However, with some trepidation I have decided to move to Euo1net simply because of the price. ICUK were even civil about providing my MAC. If things go bad with \\\'too cheap to be belived\\\' Euro1net I\\\'ll be back.
Three months later:-
I\'m back - after a hideous experience, what a relief - back with a friendly, no nonsense, get what you pay for, reliable ISP.
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: A Good Choice for me
I found this ISP through these reviews and decided to migrate from my previous ISP who although offered reasonable service, their telephone support was very expensive - 75p/min. I\'m glad I made the move which took place smoothly and efficiently and went exactly according to plan. There was no downtime.Once my router was reconfigured, bingo, I was up and running. According to a speed test, my 1MB service is really close to that, bearing in mind my line is approximately 3km from a rural exchange. As other reviewers have said, telephone support is outstanding. So all in all, well done ICUK.
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: REAL CUSTOMER SERVICE
Migrated from eclipse in early 2007 after getting frustrated with their lack of customer support. ICUK are a breath of fresh air when it comes to customer service, they worked hard to solve migration issues and when I had a problem setting up my email I called them on a Saturday to find the phone was answered by a real person within a few rings and they actually know what they are talking about.
ICUK are a no nonsense isp who give their customers what they want, not the cheapest around but in my opinion they offer real value for money and some of the other providers could learn a lot from them when it comes to customer service.
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ICUK are a no nonsense isp who give their customers what they want, not the cheapest around but in my opinion they offer real value for money and some of the other providers could learn a lot from them when it comes to customer service.
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Too Slow
I\'ve been with ICUK for almost a month now and I'm already looking to migrate to another ISP. The support is better than most ISP\'s but the speeds are just too slow.
If you're a P2P/Bittorrent user you will find that the speeds will always be slow no matter what times you connect, as they implement traffic shaping 24/7.
I would have liked to remain a customer given their high level of support but the cost seems unjustified given their slow speeds and traffic shaping policy.
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If you're a P2P/Bittorrent user you will find that the speeds will always be slow no matter what times you connect, as they implement traffic shaping 24/7.
I would have liked to remain a customer given their high level of support but the cost seems unjustified given their slow speeds and traffic shaping policy.
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Bank Holiday Monday
I have just migrated to ICUK and all I can say is AWESOME!!! These guys have been terrific from the beginning providing me advice on how MAC codes work. Today which is a bank holiday monday they guided me on making the changes to my netgear router. I didn\'t have to speak to an indian call center and I didn\'t have to be put on hold and I didn\'t have to call a premium rate number. I spoke to someone with 1 ring they answered and and I spent a total of 3 minutes on the call. I should have left my previous isp years ago. These guys are awesome and refreshing!!! I thought I should post this as I found them on this website. Thankyou ICUK.
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: At last....
Just escaped from Plusnet & still receiving counselling due to the experience!
(Due to the change from IPStream to LLU, Plusnet were truly abysmal & if I hadn\'t been able to speak directly to someone high up there, the migration would\'ve taken longer than the 6 weeks I had to endure. Cost me ?50 for the priviledge of being cut off & re-connected due to the Plusnet/BT/Tiscali farce.
To sum up - if your ISP transfers to LLU - BEWARE!).
Can\'t praise ICUK highly enough for their side of things.
They could hardly be more helpful, contactable & knowledgable.
(Just pray that if they go to LLU, the technology actually works by then!)
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(Due to the change from IPStream to LLU, Plusnet were truly abysmal & if I hadn\'t been able to speak directly to someone high up there, the migration would\'ve taken longer than the 6 weeks I had to endure. Cost me ?50 for the priviledge of being cut off & re-connected due to the Plusnet/BT/Tiscali farce.
To sum up - if your ISP transfers to LLU - BEWARE!).
Can\'t praise ICUK highly enough for their side of things.
They could hardly be more helpful, contactable & knowledgable.
(Just pray that if they go to LLU, the technology actually works by then!)
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CIX (Broadband Fixed Line)
Posted: 25th Oct, 2008
By:
Rob
Title: Excellent
Joined ICUK in Feb 2007 after moving to a village where BT will not offer broadband at all and after a living mightmare with Tiscali in last home. ICUK charged for connection and could only provide 512K. The speed may be low but is consistent. Service support for help & advice is simply excellent. No billing problems so far. I have a completely unlimited download contract but I note that the advertised offers seem to have changed recently and unlimited has more or less vanished. I\'m happy to recommend ICUK. Quite amazing compared to the stress of trying to use Tiscali.
UPDATE Oct 2008,
I have since moved home and stayed with ICUK. Now have the up to 8Meg service with 5GB/month at £17.50. Speed is great usually around 6Mbps. Service remains first class. I had a speed problem one Saturday afternoon and emailed for help. The reply came in minutes and after exchanging a few messages the problem was resolved.
I don't care what anyone else charges, what I've got is something that works and people ready and willing to support me if I need help.
Simply brilliant!
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UPDATE Oct 2008,
I have since moved home and stayed with ICUK. Now have the up to 8Meg service with 5GB/month at £17.50. Speed is great usually around 6Mbps. Service remains first class. I had a speed problem one Saturday afternoon and emailed for help. The reply came in minutes and after exchanging a few messages the problem was resolved.
I don't care what anyone else charges, what I've got is something that works and people ready and willing to support me if I need help.
Simply brilliant!
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Very Impressed
I\'m new to ICUK so I\'m simply reviewing my initial experiences. I had very high expectations having read other reviews and was doubtful that the support could be as good as I hoped. Simply put - it is every bit as good!!!
I can\'t tell you how refreshing it is, actually being able to speak directly to someone who takes an interest and has the knowledge and skill to diagnose problems, rather than having to deal with the call-centre hell I\'ve been used to with other companies(TISCALI just suck!)
There were snags on my installation (due to my equipment) and they solved the problem immediately - I am now online and very happy.
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I can\'t tell you how refreshing it is, actually being able to speak directly to someone who takes an interest and has the knowledge and skill to diagnose problems, rather than having to deal with the call-centre hell I\'ve been used to with other companies(TISCALI just suck!)
There were snags on my installation (due to my equipment) and they solved the problem immediately - I am now online and very happy.
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Great customer service
My experience with ICUK for anyone who is considering them:
I switched to ICUK recently and then suffered from an intermittent connection problem caused by some faulty wiring.
Throughout this, ICUK were first class, going through all the options and possibilities via email and each email i sent received a prompt (sometimes within minutes) response, from the same chap who knew all about our problems. They arranged for a BT engineer to call round and eventually everything was sorted.
I changed isps originally because of bad experiences with customer service, and have found icuk to be a breath of fresh air. Broadband as it should be!
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I switched to ICUK recently and then suffered from an intermittent connection problem caused by some faulty wiring.
Throughout this, ICUK were first class, going through all the options and possibilities via email and each email i sent received a prompt (sometimes within minutes) response, from the same chap who knew all about our problems. They arranged for a BT engineer to call round and eventually everything was sorted.
I changed isps originally because of bad experiences with customer service, and have found icuk to be a breath of fresh air. Broadband as it should be!
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: PERFECT
Ideal if you want a no-fuss broadband.
No download LIMITS at all!!
Good speeds
Very quick and helpfull support.
RECOMEND BIG TIME!!!
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No download LIMITS at all!!
Good speeds
Very quick and helpfull support.
RECOMEND BIG TIME!!!
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: good support poor speed
After hitting poor and unreliable speeds on ADSL Max with another supplier I decided to go back to ICUK as they have now sorted their download speed problems out. I was not disappointed either, a smooth painless changeover and better speeds than I was getting on the poor max service. Well pleased !
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Brilliant so far
ICUK have been brilliant so far. The support is the best I have ever experienced - dial and speak to someone normal. No irritating menus. No Indian call centres (I run a business in Bombay but that doesn't mean i want their help for my internet problems in UK!). Migration was easy. I was constantly updated and they battled hard on my behalf to rid me of bulldog and migrate during the Christmas period. I use the internet professionally (make websites, games etc) and I recommend ICUK. They offer one of the most personal services out there. Just hope they can keep up with the high demand they so obviously deserve
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Happy to be back
Migrated back from ADSL max woes with another supplier. Gone back to a good solid 1 meg connection. Seamless changeover and excellent speeds.
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: very slow
as the title shows, yes i was recently with icuk. and please don`t take this one down because you don`t like what i say and my score, this site is fast becoming a farce
Not this site bigbrother but if you read the rules >
\\\"Only review ISPs that you are an existing member of\\\" this is the rule for posting reviews as you say you was with them recently that voids this review because it\\\'s outside the rules. You have to be with the ISP to review it. Shame you didn\\\'t review it while still a paying customer! ...well there you go thats what i get for shooting me mouth off before reading the rules
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Not this site bigbrother but if you read the rules >
\\\"Only review ISPs that you are an existing member of\\\" this is the rule for posting reviews as you say you was with them recently that voids this review because it\\\'s outside the rules. You have to be with the ISP to review it. Shame you didn\\\'t review it while still a paying customer! ...well there you go thats what i get for shooting me mouth off before reading the rules
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Fantastic!
Having finally given up on the joke that is Tiscali I chose ICUK after having read good reviews of their service.
I\'ve now been with them for 7 weeks and they are superb! As has been said here already, a breath of fresh air! Great speeds (I\'m getting near 7Mb) day or night, no notable bandwidth throttling or traffic shaping. Contrary to another review here there ARE limits but ?25 for 20GB is a great deal - note though I got caught out as this is traffic in both directionst.
Support is amazing - friendly and helpful replies to my e-mails out of hours.
I wish I could find something bad to say to balance the review but so far its all good :)
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I\'ve now been with them for 7 weeks and they are superb! As has been said here already, a breath of fresh air! Great speeds (I\'m getting near 7Mb) day or night, no notable bandwidth throttling or traffic shaping. Contrary to another review here there ARE limits but ?25 for 20GB is a great deal - note though I got caught out as this is traffic in both directionst.
Support is amazing - friendly and helpful replies to my e-mails out of hours.
I wish I could find something bad to say to balance the review but so far its all good :)
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Simply the best!!
The best thing about this ISP is that if you have any kind of problem, you can ring them up and actually speak directly to a human being. What\'s more, you can often get through to the MD himself!! Brilliant service!!
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Good reliable service
I\'ve been with ICUK since escaping the clutches of Biscit a few months ago (although my reseller, Naims, were fine themselves). I\'ve had very good support since then from ICUK, with almost instantaneous email responses to any queries. I\'ve just moved over to one of their new data packages too, and am pleased with that.
I\'ve been a relatively light data downloader up till now, although with the new package I may listen to the radio a bit more.
Generally speaking, a very helpful and reliable provider, with what has so far been a mostly steady connection. If things stay like this, I shall be quite happy.
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I\'ve been a relatively light data downloader up till now, although with the new package I may listen to the radio a bit more.
Generally speaking, a very helpful and reliable provider, with what has so far been a mostly steady connection. If things stay like this, I shall be quite happy.
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Good Service
ICUK offer a good ADSL service, amongst other things.
Telephone support is excellent.
I\'m on 1MB so can only comment on lag (30-35ms to ping test google.co.uk
Cost is more than the average but well worth it for the support.
Just got my Girlfriend to sign up so here\'s hoping!
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Telephone support is excellent.
I\'m on 1MB so can only comment on lag (30-35ms to ping test google.co.uk
Cost is more than the average but well worth it for the support.
Just got my Girlfriend to sign up so here\'s hoping!
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CIX (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Was good...not anymore
I joined ICUK because of the quality service they provided. And they lived up to that at the beginning. Migration only took 2 mins. Whenever I emailed tech support I received an email within 5 mins. My connection was also stable and fast. But then they introduced download caps and traffic shaping (this is just my opinion even though they claim to not use traffic shaping). Then my emails would take longer to respond to (my last one they didnt even bother to respond). In the end, the premium price didnt justify what I was getting since great service is what your paying for. Since that had deteriorated there seemed no point hangin around.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Insulting
I had BT Total Broadband for a year. For the first month I got no more than 100kbps, over this period I made over 30 calls and 5 complaints to their pointless Indian call center. Was never properly sorted out despite 5 new hubs and and engineer visit.
My contract was up so I asked for my MAC code to migrate. Suddenly I am being called by UK call centres offering me new state of the equipment and big reductions in my monthly payment. Then they offered me BT Vision, when I accepted they told me I coudnt have it due to my line speed.
You get UK staff when they want your business then you get binned off to India when you have a problem.
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My contract was up so I asked for my MAC code to migrate. Suddenly I am being called by UK call centres offering me new state of the equipment and big reductions in my monthly payment. Then they offered me BT Vision, when I accepted they told me I coudnt have it due to my line speed.
You get UK staff when they want your business then you get binned off to India when you have a problem.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: capping
Been with BT for over three years now since we could first get the 512mb service, the servie ws good and always upgraded as they introduced higher line speeds, ADSL max being the worst upgrade as I had nothing but problems for the first six weeks and BT\'s level of support was horrendous - indian call centres where operators couldn\'t understand let alone help you!!
Promises of callbacks never fulfilled & then capping which they say they have had for some time now but only been enforcing recently which I realised when I received an e mail asking for more money off me, that\'s when I called for my MAC code and moved ISP to seriously internet.
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Promises of callbacks never fulfilled & then capping which they say they have had for some time now but only been enforcing recently which I realised when I received an e mail asking for more money off me, that\'s when I called for my MAC code and moved ISP to seriously internet.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Excellent!!!
Had broadband with BT for 6 years now. It\\\'s fast and it works! You don\\\'t need to speak to any Helpdesk! I gave them 5 for support as I know it is Indian based and I don\\\'t agree with companies using Indian call centres. It is British Telecom not Indian Telecom! India gained independence from us decades ago!!!
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Useless
I am an early adopter of ADSL with BTBroadband since April 2001. In late October 2006, I requested a move from one telephone line to another telephone line - both located at the same house. On November 3, Broadband was turned off on the old line. 4 weeks later, they still have not completed the connection on the new line!
They cannot implement basic telecom/IT good practice, i.e. when migrating a system, ensure the new system is fully operational before switching off the old system!
Don\'t touch with a very long barge pole they are technical imbeciles.
No customer services, Front Line and Line Fault Technical help are useless.
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They cannot implement basic telecom/IT good practice, i.e. when migrating a system, ensure the new system is fully operational before switching off the old system!
Don\'t touch with a very long barge pole they are technical imbeciles.
No customer services, Front Line and Line Fault Technical help are useless.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: BT KICK ASS!!!!
BT ARE THE BEST REALLY, dont listen to other isp\'s crap. Was with tiscali for two months. They REALLY did SUCK!!! we were getting speeds with higher ping than satellite broadband (that was bad) but switched to bt yahoo and it\'s been great ever since, the resently upgraded us to 3.5mb and didnt even charge for doing that this only caused a slight hiccup and was sorted quickly. BT ROCK!!!!!!!!!!! (tiacali SUCK)
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Shockingly bad
Would never dream of using BT again. As other users have confirmed, your speed will be throttled back to 0.5Mb/s if you use your connection heavily or for p2p apps, even if you are paying the full ?35 for the unlimited option. Huge charges for line transfer and early cancellation make the value for money non-existant. I payed the full amount to the end of the contract when cancelling early, then got charged and extra ?70 on top for early cancellation - It would have been cheaper to let the contract run out.
Customer service is shockingly bad, technician to move the line never turned up I set-up everything myself. Stay well away.
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Customer service is shockingly bad, technician to move the line never turned up I set-up everything myself. Stay well away.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Our only broadband provider!
We signed up for Basic BT Broadband (when all you could get was 512Kbps) back in December 2003, since then we have had a few problems, like when we upgraded PC & couldn\'t get the software to work again but after 5 minutes on the phone to tech support all was working.
Before upgrading to BT Total Broadband, we found sometimes our connection would drop when left connected for long periods of time via a USB modem. However whilst now using BT Total Broadband with the BT Home Hub, in the past 4 months we\'ve had no problems.
The best broadband service ever. It\'s official!
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Before upgrading to BT Total Broadband, we found sometimes our connection would drop when left connected for long periods of time via a USB modem. However whilst now using BT Total Broadband with the BT Home Hub, in the past 4 months we\'ve had no problems.
The best broadband service ever. It\'s official!
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Was Ok when we started!
If I could give the ISP a negative value I would.
We found that the line was in poor condition and the broadband would disconnect in the rain and wind. We persistantly told bt about this and they did a \'line test\' oh and guess what \'the test shows there is no problem\'. Finaly they admited it was there problem 2 months later.
When we complained about slow speed they said it was our fault for having computers and virus\'s. We\'re IT consultants dam it we know if our pc has a virus or not!
We\'re with the BT Buisness and I wish i looked at this website before i even considered going with bt.
We barely get 100KBps most of the time. We are moving!!
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We found that the line was in poor condition and the broadband would disconnect in the rain and wind. We persistantly told bt about this and they did a \'line test\' oh and guess what \'the test shows there is no problem\'. Finaly they admited it was there problem 2 months later.
When we complained about slow speed they said it was our fault for having computers and virus\'s. We\'re IT consultants dam it we know if our pc has a virus or not!
We\'re with the BT Buisness and I wish i looked at this website before i even considered going with bt.
We barely get 100KBps most of the time. We are moving!!
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Have had better...
The score seems low and that is for one very important reason, I have not been satisfied with the preformance of the sevice.
Upon setting up, the installation instructions were confusing, using several lights in order to tell you when its running. Seemed to work but didn\\\'t, kept cutting out untill 4am (from 1pm) when it began working correctly.
Since, has had several drop outs, on a couple of occasions for over 24 hours at a time (with intermitant 10 minute periods of download time). We have the HomeHub and keep having to reset it when it \\\"loses connection\\\", which the BT software reports is the computer, but magically fixes itself when the hub is reset.
Downloads when working are good and around the correct speeds.
Technical support give you the run around, making you restart your computer (idiots), and leave the hub disconnected for 3 minutes while you stay on the line (pointless).
We also called for POP3 and STMP addresses, they took 30 minutes to go through remote assistance before telling us the correct addresses in under a minute on the phone.
Avoid if possible, was with nTL before and will be going back to them at the end of the contract.
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Upon setting up, the installation instructions were confusing, using several lights in order to tell you when its running. Seemed to work but didn\\\'t, kept cutting out untill 4am (from 1pm) when it began working correctly.
Since, has had several drop outs, on a couple of occasions for over 24 hours at a time (with intermitant 10 minute periods of download time). We have the HomeHub and keep having to reset it when it \\\"loses connection\\\", which the BT software reports is the computer, but magically fixes itself when the hub is reset.
Downloads when working are good and around the correct speeds.
Technical support give you the run around, making you restart your computer (idiots), and leave the hub disconnected for 3 minutes while you stay on the line (pointless).
We also called for POP3 and STMP addresses, they took 30 minutes to go through remote assistance before telling us the correct addresses in under a minute on the phone.
Avoid if possible, was with nTL before and will be going back to them at the end of the contract.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: BT Broadband yuk
Been ok for around 12 months from the middle of 2005 appart from a small issue with dropping connections around October time. Sorted by the nice ladies at BT.
Now however, since the end of October to date I have no connection in the evening at all, if it tries to connect it struggles and then drops out completely. Rubbish support from the Indian call centre and after 3 engineer visits I am probably going to be told that the line is to long or the distance to the exchange to great. Has it been growing over the past 18 months or so I ask myself. Rather believe that BT have over sold the service.
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Now however, since the end of October to date I have no connection in the evening at all, if it tries to connect it struggles and then drops out completely. Rubbish support from the Indian call centre and after 3 engineer visits I am probably going to be told that the line is to long or the distance to the exchange to great. Has it been growing over the past 18 months or so I ask myself. Rather believe that BT have over sold the service.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Unusable - Avoid it!!!
We have had BT Openworld at a previous address, it was ok, the current address has been a nightmare. The connection drops out every 5-10 minutes, breaking downloads and secure connections, is often slower than dialup and the service is unbelievably bad.
I called the support line about 8 times, who say call another number between 9 & 5. When you call them, they say they hangup because the queue to speak to technical advisers is over 2 hours long. They promise to call back but never do, and have not replied to letters.
Its clearly an exchange/line problem. An independent ISP would pursue it for you. BT don\'t respect their customers.
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I called the support line about 8 times, who say call another number between 9 & 5. When you call them, they say they hangup because the queue to speak to technical advisers is over 2 hours long. They promise to call back but never do, and have not replied to letters.
Its clearly an exchange/line problem. An independent ISP would pursue it for you. BT don\'t respect their customers.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Solid, Fast & Reliable
Having used about 5 ISPs over the years, I wish I had started out using BT - I have had no problems in 18 months and their support has been excellent when i\'ve had questions. Not the cheapest, but by far the best.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Not bad...but not great.
I have been with this ISP since November 2004, when I first had my property enabled for ADSL. Overall BTY is ok, with decent speeds and very little downtime and this is similarly true for their POP and SMTP servers, I can only hope that ZEN remains as reliable as this, as I will miss it hehe. However there's the matter of their software...overall pretty shoddy, and loaded with useless programs, I uninstalled that after not using it. Finally their tech support is useless since they outsourced to India, if you have problems... forget it, they stick to their scripts pure and simple. Migrating to Zen tomorrow, bye bye BTY!
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Bye Bye BT
I\'ve been with BT all my internet life (about 10 years now) and I\'m sad to say that as soon as my latest contract is up in July, I\'m off. The reason? dreadful service.
The staff at their so-called support centres in India are simply not technically competent and I\'ve ended up having to resolve all of my problems myself through research and contacts with colleagues.
Trying to get hold of anyone in the UK is impossible and you never end up speaking to the same person twice in India. So sorry BT come July, it\'s goodbye from me.
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The staff at their so-called support centres in India are simply not technically competent and I\'ve ended up having to resolve all of my problems myself through research and contacts with colleagues.
Trying to get hold of anyone in the UK is impossible and you never end up speaking to the same person twice in India. So sorry BT come July, it\'s goodbye from me.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: BTvery slow speeds
Since the 21/03/07 I have been with BT Totalbroadband and I can only say it has been a total nightmare what with a faulty homehub and now very slow speeds I have sent dozens of emails to support and had the on the phone telling me to unplug this & the other?. My speed drop to twice speed of dailup [113kbps] & [97kbps]I have given stick over this as it clearly states on their BT ADSL Checker I should receive adslmax of 4.5 or greater? this not the case so they now say that is a fault on my line & have book for a engineer to call on Monday well I wont be holding my breath as it may be just hot air? BT have to many pokers in the fire 2cope with
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: BT are a joke
I moved to BT broadband 2 months ago when I moved house. Two weeks ago the service stopped overnight, so I called technical support...
Never in my life have I come across such an incompetent customer service. They have no idea what they\'re doing, and communication and lack of continuity seem to be the main problems. My wife spoke to one girl, who took three minutes to understand our telephone number. I\'ve spoken to a different \'technician\' everyday, having to repeat myself over and over again. I\'ve spent over 8 hours of my life on the phone trying to get the service running but to no avail.
Until the call centre is in the UK don\'t touch
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Never in my life have I come across such an incompetent customer service. They have no idea what they\'re doing, and communication and lack of continuity seem to be the main problems. My wife spoke to one girl, who took three minutes to understand our telephone number. I\'ve spoken to a different \'technician\' everyday, having to repeat myself over and over again. I\'ve spent over 8 hours of my life on the phone trying to get the service running but to no avail.
Until the call centre is in the UK don\'t touch
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Connection speed test
Connection speed test
Speed test OK
BT Broadband Desktop Help tests your connection speed by downloading a test file and measuring the speed of the download.
Your computer downloaded the file at a speed of
1.243 megabits per second.
We consider this to be within the range of acceptable speeds for your line, bearing in mind that connection speed can vary throughtout the day depending on how busy the internet and BT\'s network are. During peak times (typically 6-9pm), connection speed can be significantly slower than at other times.
However, it may be possible to improve your connection speed by using the BT Broadband Desktop Help Speed test wizard\'. If you would like to run the wizard, please click the \'Speed test wizard\' button below.
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Speed test OK
BT Broadband Desktop Help tests your connection speed by downloading a test file and measuring the speed of the download.
Your computer downloaded the file at a speed of
1.243 megabits per second.
We consider this to be within the range of acceptable speeds for your line, bearing in mind that connection speed can vary throughtout the day depending on how busy the internet and BT\'s network are. During peak times (typically 6-9pm), connection speed can be significantly slower than at other times.
However, it may be possible to improve your connection speed by using the BT Broadband Desktop Help Speed test wizard\'. If you would like to run the wizard, please click the \'Speed test wizard\' button below.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: They\'re better than most.
This is my experience to date with BT Business Broadband
(*) Speed is as good as it gets for my line - consistently greater than 6.5Mps
(*) Support isn\'t that good - you usually have to go through a tortuous automated phone menu system only to get redirected / cut off at the end of it. You\'re also highly likely to end up speaking to someone in India (No offense).
(*) Line reliability is extremely high - I\'ve only had one 4 hour outage in the last 2-3 years
(*) Cost is higher than other ISPs.. but I\'m ok with that as my line performance is good.
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(*) Speed is as good as it gets for my line - consistently greater than 6.5Mps
(*) Support isn\'t that good - you usually have to go through a tortuous automated phone menu system only to get redirected / cut off at the end of it. You\'re also highly likely to end up speaking to someone in India (No offense).
(*) Line reliability is extremely high - I\'ve only had one 4 hour outage in the last 2-3 years
(*) Cost is higher than other ISPs.. but I\'m ok with that as my line performance is good.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Snared by BT
26/10/06 BT option 3 @ 6mbps, now 8 months later between 0.156 and 2mbps are all I can expect. The probable cause seems to be exchange congestion. My exchange was provisionally earmarked for upgrade in May 2007. That has since been put back to 1st July 2007
BT advise that I may suffer slow speeds until September yet refuse to consider a reduced subscription rate as compensation saying they don\\\'t guarantee speeds only a B/Band connection!
My Exchange is not LLU active and even if I were able (8 months into an 18 month contract)moving ISP\\\'s would likely not realise any upturn in speeds until BT get the work done. Trapped and they know it!
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BT advise that I may suffer slow speeds until September yet refuse to consider a reduced subscription rate as compensation saying they don\\\'t guarantee speeds only a B/Band connection!
My Exchange is not LLU active and even if I were able (8 months into an 18 month contract)moving ISP\\\'s would likely not realise any upturn in speeds until BT get the work done. Trapped and they know it!
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BT (Broadband Fixed Line)
Posted: 29th Sep, 2015
By:
Rob
Title: Could be better.
They could be a great ISP, but their customer service is bad.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Going back to Originals!
Been with Tiscali and went through Hell. Decided to \"come back to BT\" and have had a brilliant service ever since. Have had my BT Home Hub overheat, so after an email, they arranged a replacement in one evening! As well as that, free phone support is offered if a request is started by email and proper internet security for your PC as well as a very, very reliable connection. It may not be the cheapest, but it is the best value. Always come back the originals!
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Great Service
I have tryed several other ISP\'s, Orange, AOL, Tiscali, Virgin Media & Eclips. BT have been the best provider i have ever had. They told me i would get 6.5mbps and i get between 6-6.5mbps at all times. I have had to phone customer support on two occasions. one when my computer refused to connect (which turned out to be a dodgy network card) the other was when i couldnt remember my login details for BT Openzone. Both times i was speaking to english native speakers. I dont believe they were based in the UK but i have no problem with that.
I have Option 2 and i do now have BT Vision.
I WOULD RECOMEND BT
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I have Option 2 and i do now have BT Vision.
I WOULD RECOMEND BT
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Simple: just do not use.
I\'ve been called round to fix numerous problems by BT Broadband customers.
It\'s a joke! Really!
IMHO their network engineers are just not competent. Everytime it\'s the same...
- The router is configured fine.
- The initial connection to ADSL works.
- The PPP negotiation fails (so nothing works).
You pay for a long call to india where a guy first tells you to contact the router vendor, then does a load of line tests, eventually admits it\'s their problem and gives you some utter rubbish excuse (congestion seems to be a favourite of theirs).
I\'ve been helping a guy who has NO internet connection for over a week now.
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It\'s a joke! Really!
IMHO their network engineers are just not competent. Everytime it\'s the same...
- The router is configured fine.
- The initial connection to ADSL works.
- The PPP negotiation fails (so nothing works).
You pay for a long call to india where a guy first tells you to contact the router vendor, then does a load of line tests, eventually admits it\'s their problem and gives you some utter rubbish excuse (congestion seems to be a favourite of theirs).
I\'ve been helping a guy who has NO internet connection for over a week now.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Bitter sweet
I\\\'ve been with BT for about 3 years now, last year has been on the \\\"up tp 8mb\\\" service. While it\\\'s rare for it to go down these days the speeds leave a lot to be desired. The highest i\\\'ve seen is about 7mb which is acceptable, what isn\\\'t though is the fact it often drops to just over 1mb, not good enough at all. Right now it\\\'s 10pm and it\\\'s down to 1.5mb.
Customer care gets 1, and that\\\'s only because it won\\\'t let me select zero. The 4 times i\\\'ve used it it has been as useful as marmalade as a piles cure. When will they learn, Indian call centres do not work! The langauge barrier just adds to the frustration.
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Customer care gets 1, and that\\\'s only because it won\\\'t let me select zero. The 4 times i\\\'ve used it it has been as useful as marmalade as a piles cure. When will they learn, Indian call centres do not work! The langauge barrier just adds to the frustration.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: well next isp bt
after fast4 out has to be better my speeds seem ok at the moment im not gonna rate this isp high as of yet gonna give it time to see how it go\'s but my impression so far is avrage to good speeds seem ok daytime drop a little but nightime there nice and fast not to keen on the home hub kinda think its a router for the inept and its also a little tempramental but hey have to use it to get my free calls :)
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Avoid at all costs.
Without a doubt the worst ISP I\\\'ve ever had the misfortune of doing business with. They lock you into a 1 year contract wherever possible which makes leaving them an expensive operation and believe me, you\\\'ll want to leave them before a years up! If you should dare to actually use your Internet and download too much data your connection will be capped at all peak times and weekends to 0.5MB even on their most expensive \\\"unlimited\\\" option 3. The only thing worse then the awful speeds is the customer service, their helpline is run by people who can barely speak English and have no idea what they\\\'re talking about.
Avoid.
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Avoid.
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BT (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: 50GB FUP
Speed was ok with BT (3-4Mbps with 6Mbps sync), but:
1) their (pricey) \\\"Unlimited\\\" product has a 50GB FUP
2) there is no \\\"off-peak\\\" metering period
3) They throttle you without telling you
4) They can\\\'t tell you how to get the throttling lifted, other than \\\"we need to see a reduction in usage\\\"
5) When I called for a MAC code, they tried to give me the impression that I would have the same FUP problem with any ISP, because the limits are \"applied at the exchange\". Only after questioning would they admit that that is just how BT does the metering for their own products. It really seemed as if they were trying to mislead.
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1) their (pricey) \\\"Unlimited\\\" product has a 50GB FUP
2) there is no \\\"off-peak\\\" metering period
3) They throttle you without telling you
4) They can\\\'t tell you how to get the throttling lifted, other than \\\"we need to see a reduction in usage\\\"
5) When I called for a MAC code, they tried to give me the impression that I would have the same FUP problem with any ISP, because the limits are \"applied at the exchange\". Only after questioning would they admit that that is just how BT does the metering for their own products. It really seemed as if they were trying to mislead.
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Breathe (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
NOTE amended 14th March 2006 :- BREATHE are in ADMINISTRATION from 08/12/2005.
This company has taken more money than I owe them and refuse to refund. I have quit this ISP as their billing department is the worst I have come across.
I have given one month\\\\\\\\\\\\\\\'s notice, paid my final month in advance and quit this moronic company and now they are trying to take money from my bank yet again.
All attempts to resolve the problem are futile.
The customer service department is a call centre in India. They promise to contact the billing department which is a box number address in London. Nothing is done and I am fed up of promised phone calls that
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This company has taken more money than I owe them and refuse to refund. I have quit this ISP as their billing department is the worst I have come across.
I have given one month\\\\\\\\\\\\\\\'s notice, paid my final month in advance and quit this moronic company and now they are trying to take money from my bank yet again.
All attempts to resolve the problem are futile.
The customer service department is a call centre in India. They promise to contact the billing department which is a box number address in London. Nothing is done and I am fed up of promised phone calls that
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Breathe (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Worst Isp I ever had
Breathe has been the worst ISp I ever had, right from the beginning of being forced onto them from the closure of V21 it was a nightmare of unanswered calls and bills not arriving at the correct time the customer service waqs useless and incomprehensible people on the other end of the phone at 60p per minute, I just finished my qnnual contract and couldn\'t wait to get off them, the speeds were really a huge disappointment, most of the time could barely get above 120kbps form an allegedly 1MB connection, I have about ten tests from adsl speed checker confirming it.
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Breathe (Broadband Fixed Line)
Posted: 20th Jan, 2013
By:
Rob
Title: Best Ive seen
I recently had some experiences of other ISPs and I must say it has made me realise just how good these guys are! There have been a few more downtimes of late than we are used to but as they are upgrading all of the services this was to be expected and it appears to have been sorted now.
Excellent support (very customer focussed - a lot more helpful than some I have had experience of) and all at a very reasonable cost. Just wish they still did annual billing!
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Excellent support (very customer focussed - a lot more helpful than some I have had experience of) and all at a very reasonable cost. Just wish they still did annual billing!
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Breathe (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Junk
Failed to bill me for over a year. My gain! Never have put me on the 8Meg taht I am supposed to be on and are now charging me so I am chasing hard.
Only other person I know that has used them had the same experience.
E mail service is appalingly unreliable. They even changed the servers without telling anyone! Call centre is in India and they do not speak English that you can understand.
Don\'t go with them.
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Only other person I know that has used them had the same experience.
E mail service is appalingly unreliable. They even changed the servers without telling anyone! Call centre is in India and they do not speak English that you can understand.
Don\'t go with them.
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Breathe (Broadband Fixed Line)
Posted: 20th Jan, 2013
By:
Rob
Title: Small is beautiful
Moved to Zetnet from a big faceless ISP over a year ago and it was the best move I ever made. The personal touch these guys offer is second to none with enquiries such as additional website features or DNS entries able to be done straight away over the phone as you can actually speak to the webmaster/hostmaster. My home BB is now with Zetnet and has been reliable as any I\'ve used, not the cheapest but if you ever have to ask them for help you\'ll really be glad you paid the extra.
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Ask4 (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Good support, Bad product
Services
Ask4 is convenient, there's no contract, no setup, no BT line required. Just plug direct into an Ethernet connection. A mailbox is also offered.
Support
Support at Ask4 is good. The call-center is UK based; the staff are helpful and knowledgeable. However, this does not make up for the poor quality of the product.
Speed
During the evenings packet loss is often in excess of 20%. Using the connection for anything other than basic browsing is not really an option.
Value
?24 for a bad 2mb connection is not good value for money. However, other property developments do have faster packages available, which may have better performance.
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Ask4 is convenient, there's no contract, no setup, no BT line required. Just plug direct into an Ethernet connection. A mailbox is also offered.
Support
Support at Ask4 is good. The call-center is UK based; the staff are helpful and knowledgeable. However, this does not make up for the poor quality of the product.
Speed
During the evenings packet loss is often in excess of 20%. Using the connection for anything other than basic browsing is not really an option.
Value
?24 for a bad 2mb connection is not good value for money. However, other property developments do have faster packages available, which may have better performance.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Very Impressed
This is my first home ADSL provider but I have a fair amount of experience with business and other user's broadband working in the I.T. sector.
Suffice to say I am very impressed with Aquiss. Personally I have had no problems with the speed of the service. I have very fast download speeds, I usually have around 15-25 ping in Counter-Strike, Xbox Live is excellent (Due to the excellent upload speed) and it is an all round stable, fast connection.
As other reviewers have mentioned you get what you pay for, ultimately the choice is with you on if you need 'extras' such as a members area and included hardware (Which are usually sub-standard
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Suffice to say I am very impressed with Aquiss. Personally I have had no problems with the speed of the service. I have very fast download speeds, I usually have around 15-25 ping in Counter-Strike, Xbox Live is excellent (Due to the excellent upload speed) and it is an all round stable, fast connection.
As other reviewers have mentioned you get what you pay for, ultimately the choice is with you on if you need 'extras' such as a members area and included hardware (Which are usually sub-standard
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Buy Jag, get Aston-Martin
I migrated from Eclipse to Aquiss after Eclipse started throttling all their connections to the point that I was considering buying a router and adding a dial-up modem to double my speed.
Once I finally got my MAC code, I migrated to Aquiss, and have been enjoying amazing speeds ever since. (Last night I watched a news binary d/l come from Newshosting (in the US) as 819KB/sec!
Aquiss have active forums where their customer support people apparently live 24/7. Some customers have been complaining recently about speed issues. I have had few issues.
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Once I finally got my MAC code, I migrated to Aquiss, and have been enjoying amazing speeds ever since. (Last night I watched a news binary d/l come from Newshosting (in the US) as 819KB/sec!
Aquiss have active forums where their customer support people apparently live 24/7. Some customers have been complaining recently about speed issues. I have had few issues.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Service with a smile
I\'ve been with Aquiss for 2 weeks - so it is early days - but I have been very impressed. It works and works well. Best thing is customer support are very responsive, they also contribute regularly to their support forums.
With my previous ISP, if I had for example a speed/performance issue, I would get the \"runaround\" - a standard reply with a list of things to do. With Aquiss even if there is a minor reduction in speed the staff investigate.
And the reason I said service with a smile is they are very friendly and human.
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With my previous ISP, if I had for example a speed/performance issue, I would get the \"runaround\" - a standard reply with a list of things to do. With Aquiss even if there is a minor reduction in speed the staff investigate.
And the reason I said service with a smile is they are very friendly and human.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: A First Class ISP
Been with Aquiss 7 weeks and absolutely delighted! Support is first rate and well worth the small extra cost. Speed maxes out most times of the day & their forums are a great added bonus. A small minority have speed issues and blame Aquiss, failing to take into account the well publicised load balancing problems of the parent provider, due to be sorted next month with the addition of a third 622. This vocal minority appear to be responsible for the grossly distorted picture of Aquiss painted in some recent reviews which are more a reflection of the reviewer than of the ISP. I have no hesitation in recommending Aquiss to anyone.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: A great place to be
Been with Aquiss almost since it started about a year ago and it\\\'s been almost perfect - price may be an issue to some but pay a little extra and you get an efficient, well run ISP that will help you get the most out of your connection.
Add outstanding customer support and a vibrant community in the user forums and you really do get a very good package.
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Add outstanding customer support and a vibrant community in the user forums and you really do get a very good package.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Top ISP
Truly the best ISP I have ever come across.Pleasant people on the telephone,talked me through set-up when I installed a new computer and modem/router and even phoned me back (!!!) to assist with the setting up of a new email account.I used the wrong email address and they spotted it straight away and I was able to correct my messages.RECOMMENDED.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Best Support
Not the cheapest ISP around but their commitment to service outweighs that greatly. They provide customer service way beyond what you could expect and from my experience their operatives treat you as though your their only concern rather than just another customer.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: outstanding
I was with AOL for years until they told me my line would only support 1 meg,
BT checked the line and found no faults .
Contacted Aquiss and was told to expect around 5.5 to 6 megs , now it has stabilised it never drops below 6 meg and hits 7 meg at times.
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BT checked the line and found no faults .
Contacted Aquiss and was told to expect around 5.5 to 6 megs , now it has stabilised it never drops below 6 meg and hits 7 meg at times.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: You get what you pay for.
I migrated from Force9 to aquiss on 07/11/06 because of traffic management.
Aquiss gives me the maximum download 24 hours a day,every day.
Weekends are counted as off peak.
Couple this with excellent customer support and services and you have an isp that will be hard to beat.
Just under ?3 per week dearer than Force9 but my package comes with a 20:1 contention and I feel it\'s worth every penny of it.
Anyone with any doubts should go and read the forums of this \"happy family\".
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Aquiss gives me the maximum download 24 hours a day,every day.
Weekends are counted as off peak.
Couple this with excellent customer support and services and you have an isp that will be hard to beat.
Just under ?3 per week dearer than Force9 but my package comes with a 20:1 contention and I feel it\'s worth every penny of it.
Anyone with any doubts should go and read the forums of this \"happy family\".
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Going downhill fast
Uses the Entanet network, over subscribed and poor service at the moment. A new pipe is due to come on line at the end of the year which will improve things.
Edited to reflect the continued downward spiral. Since last week the serviced has got even worse, support have a somewhat arrogant attitude and close threads in their private forum that try to discuss the speed/ping problems.
Time to move on.
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Edited to reflect the continued downward spiral. Since last week the serviced has got even worse, support have a somewhat arrogant attitude and close threads in their private forum that try to discuss the speed/ping problems.
Time to move on.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: looking good
Hi
I moved to this provider from Zen, I wasn\'t unhappy with Zen just had the feeling I was missing out on something when I heard all the reviews and saw the comunity spirit on their forum.
So far I have found them better thans zen in almost everything and am happy with my move. I think I maybe expected too much from support - especially at a time when so many newbies are migrating there. every other aspect has exceded my expectations. Well done to aquiss and long may it continue.
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I moved to this provider from Zen, I wasn\'t unhappy with Zen just had the feeling I was missing out on something when I heard all the reviews and saw the comunity spirit on their forum.
So far I have found them better thans zen in almost everything and am happy with my move. I think I maybe expected too much from support - especially at a time when so many newbies are migrating there. every other aspect has exceded my expectations. Well done to aquiss and long may it continue.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Best isp ever!
Fantastic speeds, great support and it justs works what else can you ask for
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: so far so good
with the huge offpeak allowance this is the closest I\'ve seen to a real unmetered ISP.
I was hooked up at least a day early and so far after a week or two the connection has been stable and speedy at all times.
Highly recommended.
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I was hooked up at least a day early and so far after a week or two the connection has been stable and speedy at all times.
Highly recommended.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: WYSIWYG - exactly.
No gimmicks, No exaggerations, No lies. These guys can teach the industry a thing or two and they are one of the newest. Support is unbelievable - everything done immediately or even quicker when possible. Migration was seamless and they even set my emails up while I was waiting for completion. When the extra pipe comes online next month this will be the nearest you can get to internet perfection
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Perfect 10, Reasons Below
I know its frowned upon to give an isp perfect 10\'s but ive had 0 issues since i migrated just over a week ago, the migration date was spot on however this is i believe determined by BT (the less said the better about them nudge nudge etc)
1) service, i called them before i migrated, they were prompt and friendly no BS
2) Support, in all honesty ive had no issues but ive seen them help many users on the forum
3) Speed, as fast as it should be! no traffic shaping or port throttling at all
4) Cost, its not cheap, but why give it 10 stars then? for exactly that reason, you get what you pay for!
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1) service, i called them before i migrated, they were prompt and friendly no BS
2) Support, in all honesty ive had no issues but ive seen them help many users on the forum
3) Speed, as fast as it should be! no traffic shaping or port throttling at all
4) Cost, its not cheap, but why give it 10 stars then? for exactly that reason, you get what you pay for!
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Very pleased indeed
Support is very good, both via phone and via the customer forums.
Price is higher than a lot of other isp\'s - but it\'s defintely a case of getting what you pay for, I am quite happy paying a bit extra for this level of service and support.
Various options are available with generous usage caps - and as it\'s only a monthly contract - changing option is no real problem.
Through the forums they seem open to new ideas and are willing to look at ways of improving things - not that much needs changing imo.
Overall I am very pleased with Aquiss and would reccomend them to anyone looking for a good and stable isp.
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Price is higher than a lot of other isp\'s - but it\'s defintely a case of getting what you pay for, I am quite happy paying a bit extra for this level of service and support.
Various options are available with generous usage caps - and as it\'s only a monthly contract - changing option is no real problem.
Through the forums they seem open to new ideas and are willing to look at ways of improving things - not that much needs changing imo.
Overall I am very pleased with Aquiss and would reccomend them to anyone looking for a good and stable isp.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Top Isp
i dont even belive i have to say anything here my review will be like all the others. Aquiss are aamazing provider with great customer service, yes the prices are high but you get what you pay for and after about 4 years with plus.net I really didnt mind paying for some good customer service. I have marked them down 2 points for speed as they were having a few problems recently due to some sort of loadbalancing issues but they were sorted quickly and also im only getting 6 meg and im 30 meters from my exchange(im synced at 8. when the new pipe comes in december and if the speeds go up 1 more meg i wil put the speed to 10.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Arrogance at its best
I migrated over to Aquiss from Nildram because of god awfull support & the port throttling. I do know that some people have been having problems with poor speeds, but this has been down to Entanet and not Aquiss.
The support by phone is top notch, but in the \'members only\' section of their forums, they try to blame a lot of peoples problems on the users setup/hardware. I have since found them to be arrogant & pretentious, plus they dont like people answering them back on the forums.
I even had Admin ringing me up at home saying that because they didnt like my attitude in the forums they was going to offer me my MAC key!! Lmao
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The support by phone is top notch, but in the \'members only\' section of their forums, they try to blame a lot of peoples problems on the users setup/hardware. I have since found them to be arrogant & pretentious, plus they dont like people answering them back on the forums.
I even had Admin ringing me up at home saying that because they didnt like my attitude in the forums they was going to offer me my MAC key!! Lmao
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: unsure
I\'ve been with Aquiss for a month now and feel they are a good company although the recent service has been terrible, lots of disconnections throughout the day, terrible download speeds in the evening and 56k style pings to match.
I think Aquiss have simply bitten off more than they can chew.
The only other thing I don\'t like is that the support dont like to take responsibility for these problems and like to blame users hardware or BT for the ever growing list of problems but apart from that they can be very helpful.
there is a new pipe to be installed in Dec maybe this will resolve these problems. If so I will happily stay
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I think Aquiss have simply bitten off more than they can chew.
The only other thing I don\'t like is that the support dont like to take responsibility for these problems and like to blame users hardware or BT for the ever growing list of problems but apart from that they can be very helpful.
there is a new pipe to be installed in Dec maybe this will resolve these problems. If so I will happily stay
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Excellent support....
I moved to Aquiss from Nildram, following a ridiculous saga of \"non-support\". Aquiss support have been top-notch, answering all my queries and problems quickly and efficiently. I have editted this review from \\\"so-so speeds\\\" beacuse this was due to a provider problem (Entanet). Now my link has stabilised, I am actually exceeding 1024kbps on ALL speedtesters, no matter what time of day!
All in all, a good experience. Nice to see that there are still people that take pride in their work, and aren\'t just out for the next buck.
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All in all, a good experience. Nice to see that there are still people that take pride in their work, and aren\'t just out for the next buck.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Aquiss
I have been with Aquiss virtualy since its conception.
They are not necassarily the cheapest, but they admit this by saying \"not at headline grabbing prices\" or words to that effect.
In this world, you get what you pay for, and their support is well worth the money. Emails to support seem to be answered around the clock 7 days a week. All problems, wether it is you not understanding something, or a technical issue at their end or a BT issue is dealt with politely and swiftly.
I have only phoned their 0845 support line once, but a friendly chap seemed to fall over himself to help me with my speeds.
IMHO they cant be beaten :)
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They are not necassarily the cheapest, but they admit this by saying \"not at headline grabbing prices\" or words to that effect.
In this world, you get what you pay for, and their support is well worth the money. Emails to support seem to be answered around the clock 7 days a week. All problems, wether it is you not understanding something, or a technical issue at their end or a BT issue is dealt with politely and swiftly.
I have only phoned their 0845 support line once, but a friendly chap seemed to fall over himself to help me with my speeds.
IMHO they cant be beaten :)
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Going down!
I started with these some months ago after looking at these reviews and seeing they were 3rd from the top and to be fair they were FANTASTIC, but........
They seem now to be going from one problem to another. The company that takes their payment went bust causing them to look for alternatives, The servers went down a few weeks ago and since then I have had connection problems, Dropouts and a slower service. As a customer that runs a computer reepair business this is not good. Contacting tech support or customer service takes an age and I am now looking for another ISP.
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They seem now to be going from one problem to another. The company that takes their payment went bust causing them to look for alternatives, The servers went down a few weeks ago and since then I have had connection problems, Dropouts and a slower service. As a customer that runs a computer reepair business this is not good. Contacting tech support or customer service takes an age and I am now looking for another ISP.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: So Far So Good........
I migrated to Aquiss recently after one miserable week at Talk Talk. I found the migration experience to Aquiss to be completely painless with emails from their support team keeping me fully up to speed. I did have a couple of queries beforehand regarding my connection, so I thought i\'d test the dreaded email support (usually a complete waste of time where ISP\'s are concerned) I was astounded to get intelligent responses to around 4 mails, all within about an hour of hitting the send button. I have read in other reviews that their telephone support is also first rate. So Far So Good.........
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Great for service
There is no doubt that the service is excellent, they really will respond to any issue almost at any hour, although im not sure how sustainable this is as they begin to grow? however so far they are coping well and the problems that myself and other members are having is largely due to BT\\\'s difficulty in ADSL max related issues. The speed is second to none, and any drop is always invertigated and most importantly solved. Some features which are needed for customer usage enhancment are still at the beta stage, but overall if you want to jump onto a successful and premium quality (although the prices are high, they are fair) then Aquiss are your guys.
Overall 9.25/10
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Overall 9.25/10
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Fantastic
I have been with aquiss for around 3 months now, and i am only getting happier with my service.
the support, is fantastic, you can either pick up the phone and talk to martin (the MD) or you can go in the forum, and discuss with knowledgeable users or aquiss staff themselves.
speeds are excellent, the only time there not is when my exchange is full, which is a bt problem and not aquiss\'s
costs are very good for the service that is provided
top notch service
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the support, is fantastic, you can either pick up the phone and talk to martin (the MD) or you can go in the forum, and discuss with knowledgeable users or aquiss staff themselves.
speeds are excellent, the only time there not is when my exchange is full, which is a bt problem and not aquiss\'s
costs are very good for the service that is provided
top notch service
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
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Rob
Title: Excellent Service
This is my first broadband with a new laptop.Although I can surf the web and send emails I know nothing about how computers work. Martin at Aquiss got me onto broadband quickly and sorted out all my many problems including compatability going well beyond the call of duty-great service, great support.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Aquiss 5 Stars
I am so pleased I found Aquiss. The support staff are human and not robots reading from a script. Very polite and extremely punctial, I never have to wait longer than an hour for a response.
The speed is always the maximum I can achieve.
Cost is very competitive and even though there are cheaper alternatives, from my experience, you get what you pay and Aquiss provides an excellent service for what I pay.
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The speed is always the maximum I can achieve.
Cost is very competitive and even though there are cheaper alternatives, from my experience, you get what you pay and Aquiss provides an excellent service for what I pay.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Poor Billing Service
I chose Aquiss due to them being number one in the Top 10 at the time, and the comments about their great service.
Since early this year they have no longer been able to accept monthly direct debit payments, and the alternative solution they implemented was very poorly set up and communicated.
I struggle with this solution as I am often travelling, so remembering to go and manually pay is inconvenient - ultimately this has led to me being cut off from the service (although I was late paying I still paid before the final deadline they gave, but to no avail).
If you can handle the stress and hassle of paying manually then good luck...
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Since early this year they have no longer been able to accept monthly direct debit payments, and the alternative solution they implemented was very poorly set up and communicated.
I struggle with this solution as I am often travelling, so remembering to go and manually pay is inconvenient - ultimately this has led to me being cut off from the service (although I was late paying I still paid before the final deadline they gave, but to no avail).
If you can handle the stress and hassle of paying manually then good luck...
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Top Notch
It is so refreshing, and VERY strange, to be able to pick up a phone before you join, talk to the MD of the company, even after I stuffed up registration Martin bent over backwards to sort it out, ALL the staff reguarly post in the forums, not just the boring stuff, like updates, but join in regular chats and banter too.
I have NEVER had such a solid connection, never!!! no disconnects since I joined them, customer service is above and beyond the call of duty, the prices are very fair indeed, compare their Office 45 @ ?32.99 to plusnets top package @ ?39.99.
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I have NEVER had such a solid connection, never!!! no disconnects since I joined them, customer service is above and beyond the call of duty, the prices are very fair indeed, compare their Office 45 @ ?32.99 to plusnets top package @ ?39.99.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Aquiss
Great support. Great speeds 99% of the time. (10pm is still a bit of a hit on speeds (but at least there is no packet loss now!) A welcoming change from the rest of the cowboy ISP\\\'s out there who are only interested in money and not investing in their company.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Our https works...
Having found Aquiss many months ago I can look at then and now.
Then, all great, massivley quick support excellent (if somewhat abrupt sometimes) and no extras.
Now, support has not changed (thankfully,) many things being created and customer access being massivley improved, biggest thing holding them back is Enta and their temporarily permanent decision to not provide the Max products / bandwidth they are supposed to have or are paid for.
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Then, all great, massivley quick support excellent (if somewhat abrupt sometimes) and no extras.
Now, support has not changed (thankfully,) many things being created and customer access being massivley improved, biggest thing holding them back is Enta and their temporarily permanent decision to not provide the Max products / bandwidth they are supposed to have or are paid for.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Can\'t Fault Them
Been with Aquiss for about 3 months, only one problem so far which was down to a blown circuit at the exchange, which was sorted out within 3 days, mainly due to support getting onto it so quickly. Contacting support is like contacting a family member, really pleasant to speak to on the phone, which makes a lot of difference these days especially when dsl companies are trying hand over fist to keep customers. All in all great company and comes along with a excellent community via a forum.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Very Good
Excellent ISP and great support.Superb community forums.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Is This the Best ISP
This ISP is unbelievable,your techy questions are answered within
2 minutes on their board by Admin.They also answer the telephone
quickly on a 0845 number,no Indian call centre here.
Their usage allowances are some of the most generous among all ISP`s
and get this over 300gb off peak allowance as well and the icing
on the cake is their off peak hours are all weekend as well as the normal 10pm-6am mon to fri. FANTASTIC.
I have been getting some of the best speeds i have ever had on the
MAX service.
I rate them \\\"ISP OF THE YEAR\\\"
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2 minutes on their board by Admin.They also answer the telephone
quickly on a 0845 number,no Indian call centre here.
Their usage allowances are some of the most generous among all ISP`s
and get this over 300gb off peak allowance as well and the icing
on the cake is their off peak hours are all weekend as well as the normal 10pm-6am mon to fri. FANTASTIC.
I have been getting some of the best speeds i have ever had on the
MAX service.
I rate them \\\"ISP OF THE YEAR\\\"
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Aquiss
A very good Company at aquiss you get what you pay for
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: great service
support is the main reason for me switching to Aquiss and touch wood it has been very good...
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: What\'s going on at Aquiss?
Here\'s the thing about Aquiss.
They offer a huge chunk of download allowance (330GB for ?32) in off peak times, making their 8mb package very attractive.
Until recently i was very happy with the service and would average about 6mb downloads.
Unfortunately now, for the last month, my downloads have been capped to 2mb in the off peak period (i.e. the only time you download because thats when your allowance applies).
When questioned on this in their own forum, on why they were suddenly capping (traffic shaping) Aquiss said that QUOTE: \"there is no port throttling going on AS FAR AS WE KNOW\"
Well if they don\'t know - who does!!
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They offer a huge chunk of download allowance (330GB for ?32) in off peak times, making their 8mb package very attractive.
Until recently i was very happy with the service and would average about 6mb downloads.
Unfortunately now, for the last month, my downloads have been capped to 2mb in the off peak period (i.e. the only time you download because thats when your allowance applies).
When questioned on this in their own forum, on why they were suddenly capping (traffic shaping) Aquiss said that QUOTE: \"there is no port throttling going on AS FAR AS WE KNOW\"
Well if they don\'t know - who does!!
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Best ISP ive ever used
Aquiss is the best isp i have ever used, new centrals come online as and when needed so speeds are fantastic and as for support its faultless you get replys to your emails within minutes not days and they will do all the can to resolve your problems as quickly as possible even though BT make that a hard thing to do sometimes.
you can do alot worse than giving these guys a go
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you can do alot worse than giving these guys a go
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Big improvement
shocking and arrogant, a lot dearer than other ENTANET resellers
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Very Happy
I have been with Aquiss for several months now after moving from AOL. I have found them to be excellent,very reliable, Have needed to use the support very little. But they are very helpful if you call them and know what they are talking about - unlike some other companies that don\'t and just read from a script. Pricewise they are a little expensive compared to some others - but I would rather pay the extra and get something that works well. Another plus is the month to month contract.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Greatest ISP EVER!!!!!
This ISP is Second To None.
Services 10/10 - Finally a company that gives realistic options for internet users, including the uncapped product I am on now.
Support 10/10 - Second to none. Everything I have asked of them has been answered/solved same day.
Speed 10/10 - On the same 8mb DSL MAX I was using with previous supplier but now have much higher speeds.
Cost 10/10 - I believe in you get what you pay for. Other people are (supposedley) paying nothing for broadband but then they often getting nothing. The prices are in line with the level of service you get, which you will find hard to get elsewhere.
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Services 10/10 - Finally a company that gives realistic options for internet users, including the uncapped product I am on now.
Support 10/10 - Second to none. Everything I have asked of them has been answered/solved same day.
Speed 10/10 - On the same 8mb DSL MAX I was using with previous supplier but now have much higher speeds.
Cost 10/10 - I believe in you get what you pay for. Other people are (supposedley) paying nothing for broadband but then they often getting nothing. The prices are in line with the level of service you get, which you will find hard to get elsewhere.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Best service yet
The best ISP I\'ve ever been with period (and I\'ve been with quite a few). They are also the cheapest of all the Entanet resellers for the package I\'m on (Office Max 90).
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Great
I have been with this company for almost 6 months and joined them after reading many good reviews on this site.
They had more votes (positive ones) than the other ISP\'s I was concidering and deservedly so.
Very happy with them especially the support team and the help and advice available on their forum.
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They had more votes (positive ones) than the other ISP\'s I was concidering and deservedly so.
Very happy with them especially the support team and the help and advice available on their forum.
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Aquiss (Broadband Fixed Line)
Posted: 18th Nov, 2008
By:
Rob
Title: Aquiss Broadband
Crap!! Got disconnected and they took a month! To get me back up and running. Then after a week, same thing happend!
Always have an excuse to try and con you outta money!
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Always have an excuse to try and con you outta money!
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Recommended
They are slightly pricey, the portal is a little amateurish and it\'s not always the fastest, but connectivity is excellent and the support really is superb.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Spot On
Support is spot on. You actually feel that they want to help you.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Good
I recently left Aquiss, not because it was a bad ISP, because my pension (thanks Gordon Brown) doesn\'t allow me the best of everything. Aquiss are good, and I\'ve been with them all over the years. If you\'re happy with the price of Aquiss services, go with them, you won\'t be disappointed.
I haven\'t had to use their support, but I got my MAC code within a couple of hours where it took Pipex a couple of months.
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I haven\'t had to use their support, but I got my MAC code within a couple of hours where it took Pipex a couple of months.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Great isp
I\'ve been with these nearly a year and can recommend them to anybody.
Rock solid connection, near instant reply from support when I\'ve needed them which is hardly ever at all.
All in all one of the best and glad I found them.
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Rock solid connection, near instant reply from support when I\'ve needed them which is hardly ever at all.
All in all one of the best and glad I found them.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: You get what you pay for!
It seems boring to award 10 out of 10 for everything but the service you get is worth the extra cost! I\'ve had to use technical support, a panic phone call one Monday morning, the phone was answered by a human after a couple of rings! The problem turned out to be my fault but the support guys bend over backwards to help.
You also get a sense of community with this ISP. Yes it\'s a little geeky but the knowledge of the users in the forums is 1st rate!
Bottom line is if you want a fast reliable connection with back-up there is no where else to turn!
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You also get a sense of community with this ISP. Yes it\'s a little geeky but the knowledge of the users in the forums is 1st rate!
Bottom line is if you want a fast reliable connection with back-up there is no where else to turn!
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: +++++++++++
reliable,quick but expensive...still you get what you pay for and after tiscali this is worth it
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Aquiss Rules!
Fantastic speed and customer service
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Recommended
Can\'t fault this ISP any problems i had were minor and soon sorted.
Pricewise higher than i have paid in the past.
THIS ISP DOESN\'T HAVE AUTO BILLING THEY SEND YOU AN EMAIL AND YOU PAY BY WHAT EVER MEANS VERY STRANGE this is the only black mark.
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Pricewise higher than i have paid in the past.
THIS ISP DOESN\'T HAVE AUTO BILLING THEY SEND YOU AN EMAIL AND YOU PAY BY WHAT EVER MEANS VERY STRANGE this is the only black mark.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: A Solid ISP
As an Internet user who requires an ISP that cares about the interests of their clients, I have been very happy with the unparalled service and quality of product Aquiss have provided me with. Their entire business model has been extremely well thought out that you know you are dealing with a professional business that has your interests at heart.
If, like me, you want a no-risk professional Internet solution with sysadmins available on the other end of the phone who aren\'t just speaking robots then look no further as Aquiss have clearly set the benchmark.
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If, like me, you want a no-risk professional Internet solution with sysadmins available on the other end of the phone who aren\'t just speaking robots then look no further as Aquiss have clearly set the benchmark.
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Aquiss (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: None Better
I have been with Aquiss for a while now and would recomend to anybody looking for a broadband provider that listens and cares about its customers.
In my opinion you will not find better support elsewhere which is provided by a dedicated team that work around the clock monitoring the support desk and at the helm is the big boss Martin, where else would you find help and support being provided directly by such a high ranking member of the company.
I would recomend this company to anyone looking for a fast, friendly and reliable Internet Provider.
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In my opinion you will not find better support elsewhere which is provided by a dedicated team that work around the clock monitoring the support desk and at the helm is the big boss Martin, where else would you find help and support being provided directly by such a high ranking member of the company.
I would recomend this company to anyone looking for a fast, friendly and reliable Internet Provider.
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W3Z (Broadband Fixed Wireless)
Posted: 28th Apr, 2008
By:
Rob
Title: The Way Forward!!
I\\\'ve used W3Z from Zycomm for almost 2 1/2 years now and put simply they are a superb ISP. I use thier 1MB uncontended service which has no download cap which means full speed all the time, something I take for granted but notice when using internet at friends homes that use ADSL, I can be downloading at full speed whilst streaming video from the web with no worries whist friends with so called 8MB ADSL have to let the video stream pre-load! The service isnt as cheap as ADSL granted but you get what you pay for in this world and W3Z is certainly competitive when real world performance is considered. Support is great too as company is local.
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LTT (Broadband Fixed Wireless)
Posted: 28th Apr, 2008
By:
Rob
Title: useless accounting dept
I paid up front by cheque
LTT cashed my cheque in OCT 2003 before they could install anything
Getting in touch with a person, to get this refund has taken me since then and I STILL do not have my money back
If anyone has a working phone number for these cowboys please post it here
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LTT cashed my cheque in OCT 2003 before they could install anything
Getting in touch with a person, to get this refund has taken me since then and I STILL do not have my money back
If anyone has a working phone number for these cowboys please post it here
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Kijoma (Broadband Fixed Wireless)
Posted: 28th Apr, 2008
By:
Rob
Title: North Bersted review
I have been using the Kijoma test network in North Bersted since January 2005 and the service is good. I can get ADSL here but i was always getting viruses and other nasties which was costing me a fortune in repair visits.
Their service has a firewall, anti virus and spam filters for email and the email is very fast too.
I have only had two issues which were when they added a new mail server (emails were delayed for about 24 hours) and when they increased the speed available (offline for about 20 mins).
Mark
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Their service has a firewall, anti virus and spam filters for email and the email is very fast too.
I have only had two issues which were when they added a new mail server (emails were delayed for about 24 hours) and when they increased the speed available (offline for about 20 mins).
Mark
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Three (Mobile Broadband)
Posted: 28th Apr, 2008
By:
Rob
Title: My experience with 3com
My experience with the trial of Mobile 3 Broadband was not as good as expected. This was due to receiving a poor signal at my location. Inside the house it was utterly useless, but when I stepped outside I was able to surf etc.at a reasonable speed though not comparible to broadband as we now know it.
During the trial one was only allowed a maximum of three days to test it which I think was was too short.
However, there was no problem in getting the promised refund when I cancelled the contract.
I am sure it may be very useful to travellers but the signal has to be excellent to be of any value.
John
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During the trial one was only allowed a maximum of three days to test it which I think was was too short.
However, there was no problem in getting the promised refund when I cancelled the contract.
I am sure it may be very useful to travellers but the signal has to be excellent to be of any value.
John
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Three (Mobile Broadband)
Posted: 28th Apr, 2008
By:
Rob
Title: Poor customer support
I ordered my modem for pay as you go. I tried to connect - couldn\'t, although I am living in a turbo coverage area. Called customer service, and after two attempts of waiting for 30-45 minutes, finally got through. They told me to first buy service, although I could not even access the free my3 pages. Did it, still the same problem. Called back several times (each time waiting at least 30 minutes), every time being asked to test more things and wait a few more days since some server is down etc. Asked to return it, but was told with online purchase I have 14 days, so try more tests. Now, after 10 days, I am told I am too late, lost 125pounds.
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Three (Mobile Broadband)
Posted: 28th Apr, 2008
By:
Rob
Title: Truly mobile broadband?
I been using this for a few days now on pay and go, I haven\'t had many problems. The most regular problem I do have is the software telling me the modem is invalid, to which I need to unplug the modem then back in, probably cause I use Vista. I have also had a few times when I get disconnected even when stationary at home, other than that I have no real complaints of the service. I play WoW and get about 350ms. I get pretty strong signals in my area, so I can connect upto about 2meg which about the average home broadband speeds now. The price however is pretty expensive for the 7GB download limit at ?25. This is best for people on the move.
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Digiweb (Broadband Satellite)
Posted: 28th Apr, 2008
By:
Rob
We ordered Digiweb 512/256 package last April and took around 6 weeks for installation. The service and performance was very good up until December with ~60KB/sec quite often and fast browsing, however the performance rapidly deteriorated from January. Originally performance got poor around 10am to 3pm, now we often have so much downtime/poor performance (under 5KB/s) that I dial a 56k modem just to get a faster connection!
Despite complaining almost every week to Digiweb along with 2 technician call-outs since January, the service has not once remained stable for more than 1 to 2 days.
Glad to see our exchange now upgraded to ADSL.
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Despite complaining almost every week to Digiweb along with 2 technician call-outs since January, the service has not once remained stable for more than 1 to 2 days.
Glad to see our exchange now upgraded to ADSL.
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AAISP (Broadband Fixed Line)
Posted: 28th Apr, 2008
By:
Rob
Title: Migrated
I spend about 4 - 5 years with AAISP, and found them adequate but increasingly uncompetitive. When I left, they sent me a GBP70 bill for excess usage accumulated over about a year which they had not seen fit to warn me about - until I said I was migrating.
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