Reviews » Broadband Fixed Line » 

Claranet SOHO Reviews

Sponsored Links
☰ Login   /   Signup ⚲ Search
◉ 

glaivier's Review for Claranet SOHO

 Claranet SOHO (Broadband Fixed Line)
Posted: 16th Mar, 2010    By: glaivier
Full Star Empty Star Empty Star Empty Star Empty Star
Title: AVOID!
We switched to ClaraNet as a relatively cheap supplier of SDSL for their contention rating and support contracts. We had to press them initially to try to get their suggested speeds, which was annoying and less expected for an SDSL line, but seemed to work. Support was average at this stage. 2-3 years on we have logged repeated issues with high latency and low transfer rates, dropped connections, etc. and have had repeated failures of their support team to resolve issues, to respond in reasonable time-frames, to return promised calls, to reach our account manager, etc. The technical team seems of limited competence, and it became increasingly obvious that their SLAs with their providers feel short of those promised to the customers, leaving us expecting something they could not realistically hope to achieve given their setup. Also note their contracts renew for a full year rather than rolling into monthly renewal, so they will try to screw you on exit too. We have now switched to a far cheaper and more competent provider, and I would recommend no-one consider this company as a business critical solution!

Time With Provider:
Package Name:
Value
Full Star Empty Star Empty Star Empty Star Empty Star
Speed
Full Star Empty Star Empty Star Empty Star Empty Star
Support
Full Star Empty Star Empty Star Empty Star Empty Star
Services
Full Star Empty Star Empty Star Empty Star Empty Star
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £26.00
132Mbps
Gift: None
Shell Energy UK ISP Logo
Shell Energy £26.99
109Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £27.99
145Mbps
Gift: None
Zen Internet UK ISP Logo
Zen Internet £28.00 - 35.00
100Mbps
Gift: None
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
YouFibre UK ISP Logo
YouFibre £19.99
150Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
BeFibre UK ISP Logo
BeFibre £21.00
150Mbps
Gift: £25 Love2Shop Card
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Large Availability | View All

Helpful ISP Guides and Tips

Sponsored Links
The Top 15 Category Tags
  1. FTTP (5505)
  2. BT (3513)
  3. Politics (2534)
  4. Openreach (2296)
  5. Business (2258)
  6. Building Digital UK (2243)
  7. FTTC (2042)
  8. Mobile Broadband (1969)
  9. Statistics (1786)
  10. 4G (1661)
  11. Virgin Media (1615)
  12. Ofcom Regulation (1457)
  13. Fibre Optic (1393)
  14. Wireless Internet (1388)
  15. FTTH (1381)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules