Our Office 2meg ADSL has now been down 4 days. We paid for engineer install but were told to buy a replacement modem - didn\'t resolve it.
No calls back from Clara staff, despite promises, until we escalated to line managers, even then they are reluctant. Took over a day to even get an engineer appointment made for 2 days later. That\'s useless. Engineer then didn\'t turn up. CLara failed to contact us to say appointment was changed, even when we start phoning to ask whats happening. Clara now blaming BT, yet still noone has identified the problem.
No SLA is offered - BT do one for similar price plan, why not Clara.
One word: Farce :(