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Rob's Review for Claranet SOHO

 Claranet SOHO (Broadband Fixed Line)
Posted: 28th Apr, 2008    By: Rob
Half Star Empty Star Empty Star Empty Star Empty Star
Title: To be Avoided
Our Office 2meg ADSL has now been down 4 days. We paid for engineer install but were told to buy a replacement modem - didn\'t resolve it.
No calls back from Clara staff, despite promises, until we escalated to line managers, even then they are reluctant. Took over a day to even get an engineer appointment made for 2 days later. That\'s useless. Engineer then didn\'t turn up. CLara failed to contact us to say appointment was changed, even when we start phoning to ask whats happening. Clara now blaming BT, yet still noone has identified the problem.
No SLA is offered - BT do one for similar price plan, why not Clara.
One word: Farce :(

Time With Provider:
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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