This company has caused nothing but headaches since getting their broadband service. I finally decided to switch providers but even after receiving confirmation of cancellation back in May, I was still being charged. I then had to inform my bank that payment should not be sent to this company. After speaking to 5 different customer service representatives telling me that all has been rectified, this morning I get a call from billing trying to know why I haven't paid! Mind you, I've been with another company for several months, getting excellent service that doesn't drop every hour and I still have to deal with a garbage company like EE. After speaking with the EE representative again, a few minutes later I get a text from my current company stating that my service has been cancelled as requested. I was informed by my current company that a service provider has seized my service with them in order to take over my account!!!! When I contacted EE they claimed that they didn't do it. I find it really suspicious that shortly after speaking with an EE representative, my current company's service is seized by EE! What evil people! Now I have to wait two weeks for my service to be reinstated by my current company who by the way has been doing an excellent job as my service provider. If EE thinks I will deal with them again, I will never. I hope everyone sees this review. Tell your friends and family not to deal with this dishonest and sneaky company. Evil people! When I was with EE, they provided horrible service and were dishonest in their dealing even after I cancelled my account with them. I hope never to deal with this again.