EE Reviews

In October of last year, I renewed my contract with EE for the price of £42.99 a month for Full Fibre 500. I have only recently seen that on my bill they are charging me £62.85 per month! I called their customer services and gave them the details and the polite service advisor advised that the contract had not been put through and changed over. (I have the contract in front on me). She said it needs to go through to the appropriate department so they could look into it and hopefully process my refund. They would contact me and let me know what they are going to do.

In the meantime, I was put through to the sales team to get a contract up and running again.
I gave the sales advisor a few brief details about what had happened; however, I was then offered a contract for £49.99 per month after THEIR SCREWUP (£7 a month more than the contract). The service advisor would not budge even after me explaining the situation. I did not renew under the new terms.

Four days later I received an email from EE Your complaint reference: [personal details removed] – we have now closed your complaint. THAT’S IT, no other information, no call from an advisor!!! WHAT DID YOU CONCLUDE?
SINCE 99% OF BROADBAND is Openreach and all the same quality of service, I am now with Sky Broadband £23 a month cheaper than what I am paying and I don’t see how the customer service could be any worse.

I'm a technical user (software engineer), and I am using my own router (N100 minipc running proxmox with opnsense) and wifi (Ubiquity Unifi 7 Pro). I use quad9 (ipv4 & ipv6) for DNS. I have the 900/110 service though my area goes up to 1600. Would wish more upload, but that's an openreach limitation (my only provider at property)

Reliability - Excellent, effectively never drops. Never ever slows down
Latency - very good at ~4ms to London from South Coast. More importantly excellent PEERING inside the uk to other services (more so than some smaller ISPs who rely more on transit).
IPv6 works perfectly with a /56 prefix (dynamic)
There is no option of static IPv4, though CGNAT is not in use.

my previous isp grew, consolidated, and then did network updates, adding cgnat ,latency, and all with increasing outages & regular small glitches. (absolutely no glitches with EE)

Price is middle of the road. The in-contract price rises are annoying, and I don't like their approach to renewals. That may force a change.

the actual network EE offers is top notch (and in mobile they are also the best IMO) with many issues relating more to the router, customer service, and the inevitable huge and less skilled customer base.

They will throttle your connection by the end of the first day of you usage and you'll be forced to use a VPN to avoid it or else you'll have dial-up speeds for the duration of your 24 month contract with these creatures.
This mobile router was one of my only options for internet in my area as all the fibre connections were already taken by other people in the neighborhood, so I'm forced to use a satellite connection. I am paying these people 52 pounds per month for my connection to constantly drop, my internet to get throttled, and when I am able to get unthrottled speeds finally, the most my little EE router can manage is about 8.5mb/s.
Their tech support and customer support were actually pretty decent. I didn't have any issues with the people working their lines.
If I could rate this company with 0 stars, I would.

The router's connection to the internet drops several times a day, often for hours on end. Sometime for days on end. EE occasionally send an engineer who then gets it working for about an hour, and then it drops again.

EE of course say that there's absolutely nothing wrong with the line, and that it must be a problem on our end. Despite having several of their "engineers" visit.

At this point I'm willing to pay the early termination fee. I've been paying EE for months and have gotten NOTHING from them. I honestly don't understand how this kind of practice is legal.

AVOID EE! It is simply a scam.

missold EE contract for US roaming - it didnt work. I didn't discover until I needed to do a presentation on a smoking gun about IP Theft when I worked on pioneering comms for GEC. Huawei was a startup and the ambitions driven by the hate of the UK for suppressing China during the opium wars.
Obviously the parent company is BT who convinced the PM to allow Huawei to snoop across the five eyes networks. I wish I was wrong, but developing and running predictive comms networks and management systems since the 1980s i am not as I used to hack most systems to get them working and it was a black art. Now anyone with rudimentary skills can. Anyway despite me complaining about not being able to use EE, they have sent threats and involved a collection company to terrorise us. I cancelled within a week, but was told to return from the US to cancel in store in the UK within 14 days. don't use BT and EE and beware if you're involved with Defense/Defence that BT companies are barred from new sensitive contracts.

I set up an EE home broadband account for the move to a new house. Everything seemed to be going OK, until there was an error on the account due to the previous owner’s service not being moved away in time for my new service to start. EE looked after me really well, with an advisor taking a personal lead on the issue, the same person called me back to update me, and scheduled a call with me the day after my service went live, so that they could check it was working properly. EE also gave me unlimited data on my EE mobile account, and boosted the data on the other EE mobile lines the same account for 2 months to cover our internet usage while we were without home broadband.
I’d read the negative reviews on here before choosing EE, and did so because I’ve had mobile phones with them for years without any problem. The level of customer service I’ve had has been brilliant, and I would recommend them to anyone without hesitating.
Speed is as good as could be hoped from FTTC where I am.

I arranged the service but it never worked properly from the start. I had 4 engineers visit but couldn't diagnose the problem. I made 3 or 4 calls per week to their customer services since Jan but they couldn't rsolve it. I had to retain Virgin on a monthly basis whilst EE was trying to resolve the problem. I cancelled in April and they are billing me £546.58 cancellation charges for a service that didn't work and didnt meet the contractual standards. This is woeful. They also deny that the engineers ever identified a problem and they can't find the telephone calls that were recorded. This is like the postmasters case that the problem is with those who are complaining about the service, and the EE system is infallible. Imagine buying a car and what is delivered does not have any doors, steering wheel or tyres and being told that they delivered the car to you so you have to pay for it and that you have to also have to pay a cancellation penalty fee

I was involved with a slamming incident where sky took over my line in error. EE did a very poor job with resolving the issue.

They charged me an early termination fee cancelled my line and told me the only way they could fix it would be to get us to sign up to a new 18 month contract.

We've had to go through the ombudsman complaints process because EE was determined to have us signed up to a longer contract with them.

I'm at a loss as to how something can be this bad. How a company can be this incompetent and useless. Being with EE is like pulling teeth.

We'll start with speed. It's abysmal. 500kb/s on a good day. 0 on a bay day, which is most days.

We're paying ~£35/month + line rental, for dial up speeds and days of downtime at a time. I can hardly do anything. Imagine if I had to work from home, I simply would not be able to.

Customer "service" are about as unhelpful as someone could possibly be. Insisting that nothing is wrong, because when they do a line test it seems to magically sort itself out. Then we end the call, and boom, back to 1990s internet.

We can't change isp either, apparently there are no free slots at the exchange. Whatever that means...

So we are stuck with a team of criminals taking our hard earned money and giving us nothing.

In these dire times, internet is essential. It is a lifeline. I cannot tell you how terrifying it is to be completely cut off from the world. But that's EE for you. They don't care about service. They care about lining their pockets.

Avoid at all costs. If I can save just one poor soul from these monsters I'll be happy.

EE, you have ruined my life.

Goes down almost every night at around the same time, sometimes for hours on end, customer support tells us to turn it off and on again, as if that isn't the first thing we do.. When it's not down, the speed is atrocious. I can't believe I'm having to deal with dial-up speeds and hours of nightly downtime in the year 2020, but here we are...

Avoid EE like the plague, unless your only other option is BT, who are even worse.