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LANESRA10's Review for Gigaclear

 Gigaclear (Broadband Fixed Line)
Posted: 07th Mar, 2016    By: LANESRA10
Full Star Full Star Empty Star Empty Star Empty Star
Title: Gigaclear Issues

The cabled speeds are as advertised.

Therefore good for business users and new build homes with in built wiring.

Uploads speeds light years ahead of BT's 0.3gb.

We would never have got Fibre as we live in a small village in Oxfordshire and BT were the only provider so we had to pay retail rates as there are no special offers as no competition.


The initial installation costs will be nearer £200 than the £100 unless you live right next to the main road. Unfortunately they wont estimate until the day they can install as its done by a 3rd party.

If you want a landline it is £7/month with Vonage. This is not mentioned or included in any of their cost comparisons.

Your house needs to be hardwired to access the speeds. Not realistic for the modern home with multiple Phones, tablets and laptop computers.

The wifi part of their box is very poor. Signal drops to 20% i.e. 20gb within 2 feet and 10gb 6 feet away. Therefore if you are not in the same room as the router you wont get reasonable speeds. It also doesnt like multiple users anymore than 2 users you can forget it. If a film or netflix is involved then only one user. My 6gb copper wire BT service was better for multiple users

Customer Services do not respond well to complaints and wont answer performance issues. Quotes from Gigaclear "Contractually our responsability for your connectivity ends at the router" another "many homes require additional networking equipment".

Wifi issues are given to third parties to resolve who will recommend hard wiring and multiple wifi routers. For my 4 bed open plan house to get near the rates Im paying for would have been 3 cables and 3 routers which is approx £530.

I live in Oxfordshire and im aware of 400 houses plus having to have £60 dual band routers installed by 3rd parties to boost signals to reasonable levels.i.e 30-50gb 20 feet away.

None of the above is in their literature or mentioned in their community meetings for new villages.

If a £40 router from Currys is all it needs, This is surely would cost less than £20 to be installed in Gigaclears router. Why havent they done this as the minimum package is over £450 pa.

They obviously have switching, server and capacity issues as my Speedtests are connecting to Uno in MK, Vodafone in Newbury, and Lausa in Gloucester instead of XILO in Slogh/Maidenhead!?

Time With Provider:
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