Been with Plusnet for over six years. I phoned them because my bill was getting more expensive each month. The sales support wanted to put me on another plan, but he didn't inform me I would have to start a new 12 month contract. I agreed to the new plan and after 1 month my Bill wasn't any cheaper than the old plan, so I decided to switch provider. I was then informed I had to pay £132 cancellation fee. They lied about telling me of the new 12 month contract. I feel I shouldn't have to pay any money to switch provider. Plusnet support is rubbish and the don't care about customer loyalty. I will never recommended Plusnet to anyone.