1. First off there was a delay in getting by line sorted - fair enough everyone has problems. 2.Then I wasn't contacted for ages about any appointments despite giving them options 3. The engineer couldn't complete and needed an extra appointment - that was missed (by the engineer) and then another made which customer services insisted was the afternoon but which the broadband provisioning dept said was the morning. 4. The line eventually went in (7th June) but the old providers said they had a different date to plusnet as to when they were going to hand the number over. Right so that took 6 weeks and now I had no broadband...having given my old provider notice. ( I did plan an overlap time - i.e. waited 2 weeks before giving notice so I wasn't without broadband but that wasn't enough) 5. I know knew I had to wait 2 weeks until I got broadband and went away. I came back on 27th June set up my new router got and adsl light and went ahead - my broadband connection lasted a day. I phone plusnet they said my broadband wasn't on yet I must have connected to someone else .I'm an IT professional I know where I'm connected but anything for a quiet life .. they said they'd switch it on. 7. Another call - it still didn't work. The engineer said 'oh dear looking at the log - it's been connecting and dropping since 27th. 8.He raised a ticket I did all the checks 9. BT did the checks 10. Guess what - the problem must be mine they say. - so I've replaced the router and plusnet are threatening that if they come out and there is a hardware problem there will be a £140 charge. I think there's a small step to 'no problem on our line' becoming 'it must be your hardware'. I reckon I'll just have to cancel and go back to Virgin or on to BT - so that my line and service come from one place. A pity really they sounded like a good deal.........