I switch to PlusNet about 2 months ago and everything was OK for a while but then I started getting really bad download speeds (< 20kbs) and frequent disconnections (about 20 a day)

3 weeks, 4 engineer vists and a LOT of phone calls later I am still in the same position.

As I don't have a useable connection and PlusNet can't give me any timescale as to when they think it's going to be fixed I decided to cancel my service.

They are trying to charge me £40 to leave the contract early even though they have provided me with a service for 3 weeks and can't tell me when service will be resumed.