Surprised to see some earlier negative reviews that run counter to my experience. here's my take for what it's worth - I was a Metronet customer subsumed by Plusnet and having been with them for a number of years I have no complaints.

I should add that I'm not a gamer or P2P so ping times and latency are of little significance to me. I'm a bog standard surfer and get consistent speed of around 3.1 mbs which is fine for my needs.

I have had dealings with Plusnet support both via online tickets and by telephone [ref linespeeds - which turned out to be my faulty router not officially supported by Plusnet)- being situated at Sheffield there are no language problems and the system does NOT seem to depend on you asking a question that is on a pre-prepared script!

I have always found the support team people to be polite, helpful and willing to up-refer a query if outside their immediate experience.

All this must be considered against their charges - I get 10Gb download allowance for £5.99 & that is hard to beat. There's also a 10 day canx notice period: none of the annual contract nonsense. Perhaps I might get faster for £25 with another ISP but my needs are undemanding and Plusnet is a very cost-effective solution.

In summary, I'm very satisfied with Plusnet and can't complain for £6 monthly.

[no connections with Plusnet - I detest BT even though they own Plusnet!]