I was encouraged by my Letting Agent to use this ISP on the basis that they were 'Tenant' friendly and offered short term contracts. Despite this after 9 months I moved home and even though I kept my contract I had to pay a fee of over £100.

Initially I couldn't connect more than one Apple device at a time to the wifi and when I called up Customer support I was just given a link and basically told to look it up myself as they didn't provide support for my level of contract. (Even though it was more expensive than most other ISPs)

The connection is unreliable and drops out frequently. The Wifi router signal is poor and does not even reach around my 2 bedroom apartment.

Finally when I called up to cancel my contract the alleged 'Customer Service' person was a complete douchebag and wouldn't give me the MAC code until after about 15 minutes on the phone I just had to repeat 3 or 4 times "I just want the Mac code now"

AVOID LIKE THE PLAGUE