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Jacob de Lama's Review for Home Telecom

 Home Telecom (Broadband Fixed Line)
Posted: 06th Sep, 2016    By: Jacob de Lama
Title: Shortest installation ever!
Bury, 06/09/2016

Dear customer service,

Thank you for your email below in which you have arranged the service start date for 15/09/2016, that's just in 9 days! It's a delightful surprise to know from you again, it only took you 11 days to contact me since the last visit from an Openreach BT engineer, on 26/8/2016. To be honest I thought that you were going through some misfortune, so I'm really happy to know from you again.

I reckon that you must have been working really hard to commit to these ridiculously short times, just 65 days since I signed the contract with you on 12/07/2016 till it finally goes live on 15/09/2016 (I hope so). May this be a new guiness record? Moreover, I'm glad you needed just two visits from the engineers of Openreach BT, as they probably make you produce an awful mountain of paper which must be the final reason for the continuous delays. Sorry, did I just say delays? I wanted to mean astonishing short lead time and terrific performance.

I guess that it's going to be a piece of cake for you to reduce my contract from 12 to 10 months, as otherwise I may end paying for the broadband once my tenancy contract is over, and then I should go under my old flat with my laptop to keep on enjoying the last two months of my contract.

I guess that it's also going to be easy as pie to get some kind of compensation due to the "shortened" installation, thanks in advance for your kindness and generosity. I look forward to it.

Yours faithfully,

J.L.

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