Just moved into a house and wanted a phone line installed so that I could then get a third party to supply broadband. Waited ten minutes on the phone to speak to someone who wouldn't tell me how long it would take to connect the line without running a credit check. After the check, she told me that it always takes two weeks to connect because of the legal cooling-off period. Not off to a good start, but I've come this far...

Two weeks later and the line isn't connected when it was supposed to. Ring up and find that my order has been cancelled by 'the system' and that no-one is able to tell me why. To find out why, my order is sent to 'special provisioning' who will take 5 working days. Six working days later, heard nothing back, ring up to find that nobody's looked at anything. Lady on the phone promises to take responsibility for my case and ring me back when it's been fixed. Maybe things are looking up...

Four days later, I ring up to find that nothing has happened. Sales guy offers to start the whole process again. Told him where to go.