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saintjtcg's Review for Post Office

 Post Office (Broadband Fixed Line)
Posted: 28th Sep, 2011    By: saintjtcg
Full Star Half Star Empty Star Empty Star Empty Star
Title: Once good but now???
Been with the Post Office for over 5 years with BB and homephone and mainly been good till beginning of this year.
Problems started with slower speeds then regular dropouts and occasionally no internet for hours/days.
Customer service ok if you get past the inexperienced phone answering staff and talk to proper admins.
Had allsorts of "suggestions" to improve service from them including a rewire from a BT engineer which ultimately solved nothing.
Was sent a new (but rubbish) Zyxel router as replacement for the old (good) Netgear which had "died".
Stuck with them even bought my own modem router so we could get the XBox 360 to work, but speeds have mainly been atrocious.
This time last year I was regularly achieving over 2mbs ( we live in a rural community about 3 miles from the exchange ) but at the moment I'm lucky if I get 0.5 mbs.
Fed up of excuses and porential fixes, so I am now uprooting and going to try Sky who offer LLU as well as a cheaper all round deal as well as Anytime+ on the telly. Will know this time next week (hopefully)if things have improved.
Hope so!

Time With Provider:
Package Name:
Value
Full Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Full Star Half Star Empty Star Empty Star Empty Star
Services
Full Star Full Star Empty Star Empty Star Empty Star
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