Yes really! I changed to talk Talk after being fed up with BT. The impossibility of getting answers etc. We suffer a long line issue and I am constantly calling someone to reinstate the broadband.

Yes after all the bad reports I did take the plunge and went with Talk Talk and they have been great. Of course, they have to use Openreach, so the default is their standard. But a couple of times I had the Talk Talk engineer out and they were really wonderful. Very helpful and informative. Serious tweaks to get the best out of my crappy connection.
My last problem was after a lightning strike. I had a dedicated manager assigned (in India). She checked back to see that all was well.
So almost full marks for service.
The price is excellent too. Particularly as I get free anytime calls to landlines and mobiles.
Unfortunately, Talk Talk cannot supply FTTP. YES I AM GETTING FTTP :)
So I have to choose between Zen and BT.

If they ever supply FTTP then I will probably say goodbye to BT.

My only complaint re Talk Talk sponsors the X factor!