I've got their 'supafast' FTTC product. Installation was smooth, they even managed to take over the ex AOL router for the few days before the engineer could call. They are not the cheapest and can't afford the sort of lossleader deals the big boys offer. But the price is fair and includes free international calls which saves my family lots.

Whenever I ring, a human in the Cotswolds answers in 5 rings - and knows what she is talking about.

Only problem so far was BT managing to mess up some cabling at the street box: Phone Coop managed to get Openreach out on a Saturday to fix this.

You can join the coop & so part own the business, but I haven't yet done this.

They do need to redesign their bills: all the detail is there, but very old-school & hard to decode in places.

I'm basically very pleased. Such a relief after AOL torture!