Be aware with this company they will not activate a phone line, even though they provide line rental.

So be aware if you actually move into a new place DON'T repeat DON't, use this company as u'll just have to waste money to get it sorted.

Follow Up: To note if you already have a connection and you are just interested in migration, the customer service did their best with what they could do (well in regards to the normally shocking nature of ISP's CS departments). All costs were fully refunded even though I did waver my cooling off period, which they didn't have to do, so adjusting scores to match.

Won't comment on Speed so leaving at 5 as never went through with the process so never tested the speed.