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Rob's Review for Utility Warehouse (UW)

 Utility Warehouse (UW) (Broadband Fixed Line)
Posted: 28th Apr, 2008    By: Rob
Full Star Empty Star Empty Star Empty Star Empty Star
Title: Apalling customer service
I had 2meg with Utility Warehouse until October 2006 which was fine, then as soon as it was possible, I got Broadband Max which promised 8meg now, and up to 16meg when available. From then on it went down hill. I was getting nowhere near 8meg speeds, but since then it has got gradually slower.I am now getting between 0.5meg and 1.5meg. Worst of all is their customer services. To talk to them it costs YOU 75p per minute, and e-mails take 5 days. They claim that if I ever get 3meg - that is acceptable because that is \"up to 8meg\" . I have been fighting for 5 months, and it has taken 15 days so far to get a MAC code. Can\'t wait to escape.

Time With Provider:
Package Name:
Value
Full Star Full Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Full Star Half Star Empty Star Empty Star Empty Star
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