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Engineria's Review for Vodafone

 Vodafone (Broadband Fixed Line)
Posted: 04th Aug, 2018    By: Engineria
Title: Not worth the hassle
Absolutely disgusting customer service and broadband.

Have had intermittent problems due to a line fault since April 2018, could not work from home, or use broadband for domestic purposes. Despite raising the fault at the beginning of April, upgrading to superfast 2 and Vodafones promises to fix it or get fast internet speeds, the broadband speed and stability got worse down to 2 megabits/second download!.

It took Vodafone 4 months to send an OpenReach engineer to fix the line who stated that this should have been fixed sooner, and now I don't have any working internal phone lines.

Despite all of Vodafones nice customer service representatives and their promises to fix the fault, I have had to endure 4 months of terrible internet with 2 Megabit download speeds and disconnections every 2 to 40 minutes. My experience has been an absolute nightmare, and Vodafone would not let me cancel for breach of contract and wanted to charge me for the remaining months. This is in contravention of their own contract terms for poor service.

I am now referring this case to the Communications Ombudsman and will seek compensation and damages.

Suffice to say, Vodafone is the worst provider of broadband I have ever had in 15 years.

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