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UnhappyChappy's Review for Vodafone

 Vodafone (Broadband Fixed Line)
Posted: 27th Sep, 2016    By: UnhappyChappy
Full Star Full Star Full Star Empty Star Empty Star
Title: Loyalty??
I started web-life with Demon around 1991, before there was a windows version, and have kept the basis of my address since then. Various changes of owner have caused service fluctuation but after building up a range of business and personal contacts I felt it was too tedious to change address, so stayed on.

Near the centre of London where I lived 15 years ago I was getting a splendidly fast ADSL service but moving 60 miles away also meant further from exchange &c so slower speeds - a bit less than paid for as opposed to about 50% more in London.

Telephone support was 24*7 so I used to feel smug about this when talking to others but of course it now varies rather more in quality and accessibility. Fortunately I have not needed it and in at least one case they were able to track down line-drops to internal wiring in this older house. The main issue locally is that nobody gets top speeds on ADSL.

Given my history with the company I was somewhat surprised when, soon after Vodaphone took over from the previous owner, a friend said she had been told that they were no longer offering "free email". Since my contract was originally a business account I supposed that was why I was still OK. Imagine then my surprise and outrage when given 30 days before my email disappeared. Oh, I could keep my address if I sign up the special arrangement with Namesco - at , of course, an additional annual fee!!!

This does not seem tome like a business that cares about its customers.

Time With Provider:
Package Name:
Value
Full Star Full Star Full Star Half Star Empty Star
Speed
Full Star Full Star Full Star Half Star Empty Star
Support
Full Star Full Star Empty Star Empty Star Empty Star
Services
Full Star Full Star Full Star Empty Star Empty Star
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