I've been with CIX, and their previous incarnation ICUK, for more years than I can remember. There have been problems, mostly due to OpenReach engineers not being able to read a patching plan, but in general, the service has been at least OK, at best outstanding, especially given the pricing. I especially like the fact that in the rare event of an issue, I can call a UK service desk and talk to a human being.

They also have the customer's best interests at heart. I spent days emailing back and forth with their service desk recently, trying to work out if I could go FTTC (I can't, the Cab is too far away and so the minimal speed benefits and lack of link stability made it a non-starter), and even considering FTTP (available, but beyond my budget). The guy I spoke to, Leslie, was helpful, knowledgeable and didn't hit me over the head with a stick when after days of conversation, I said I was going, reluctantly, to stay with what I have got.

They have served me well.