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PW's Review for Virgin Media

 Virgin Media (Broadband Fixed Line)
Posted: 19th Sep, 2018    By: PW
Title: Excellent Reliable Speed
I don't know why Virgin Media constantly get bad reviews, most of the reviewers seem to focus on a bad customer service experience and can't be bother to rate speed or value for money, and rate everything with a single star.

They have the widest available ultra-fast download speed in the UK (350Mbs). Which is reasonably priced (if you haggle or get a deal) and have a 1 or 12 month contract. So what's to moan about?

I appreciate that the quality of the broadband might vary. In north Leicestershire I regularly get 216-218Mbs from my 200Mbs Download Speed, and in the four years I have been with the company there has only been 2 or 3 days when there has been problems with the network.

I would recommend having the latest modem available, and always ring Customer Service Retentions to haggle for a better price when your present monthly "deal" ends (which sometimes takes three attempts to get a good price)

I rarely ring customer customer services, but V.M. aren't using Indian Call Centres so much, which is good, and usually you are greeted by a UK based friendly operator.

Time With Provider: 4 Years
Package Name: 200MB Vivd and Home Phone
Value
Speed
Support
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