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ENWOD's Review for Onestream

 Onestream (Broadband Fixed Line)
Posted: 07th Nov, 2018    By: ENWOD
Half Star Empty Star Empty Star Empty Star Empty Star
Title: Easily the worst ISP I've ever used
Easily the worst ISP I've had the displeasure of using.

Decided to move to them from Plusnet due to a very cheap deal I found but quickly found out why.

I selected the option to not receive their router on their online sign-up.
Received no e-mail confirmation or anything at all regarding my account only an e-mail notifying me that I hadn't completed my sign up a previous time I tried navigating their website.

I received a router in the post about 14 days after ordering and plugged it in / had to battle to get the PPPoE login in details.

Found out I was getting anywhere from 1-7 mB/s and was getting 17-19 with Plusnet. I was also getting repeated connection drops and this hasn't improved.
I e-mailed and complained but received no reply or confirmation for 3 days afterwards and am still waiting.
I phoned to cancel due to the poor speed and lack of communication from them and found their customer service center over the phone just as bad.
I spoke with two separate staff requesting to cancel as I was within my cooling off period and was told that there would be a £300 fee for this as I was outside of the cooling off period as I ordered over 13 days ago.
Eventually got hold of someone who realised that the period starts when you receive the item/service and not when you placed the order.
Overall absolutely terrible.

Time With Provider: 1 Weeks
Package Name:
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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