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Hologhoul's Review for Three Broadband

 Three Broadband (Broadband Fixed Wireless)
Posted: 13th Mar, 2019    By: Hologhoul
Title: Disgraceful service and attitude
Initially worked well, still does off-peak. When I started seeing very low peak d/l speeds and queried it, they wasted lots of my time fiddling with settings even though I made it clear I knew it was a peak bandwidth issue. Had one utterly unpleasant call with someone quite foul from the call centre, who did actually acknowledge the problems.

I left it a while, then started querying it again and asking when they would upgrade the network. I was given conflicting information, confused denials, just rubbish really. In my latest call centre episode, they did fully admit they couldn't provide the service promised (9-10 mbps minimum) and that there was nothing they could do, but refused to give me a higher contact or escalate it for me (rep pretended she was senior staff, which was just silly).

I'm left without a landline and unsure whether to go ahead ordering streaming services, as not sure it I'll have the network performance.

I'll be complaining and going to media bodies - this shouldn't be allowed to happen.

Time With Provider: 100 Weeks
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