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Grumpy Old Git's Review for Onestream

 Onestream (Broadband Fixed Line)
Posted: 01st May, 2019    By: Grumpy Old Git
Half Star Empty Star Empty Star Empty Star Empty Star
Title: Absolute Shambles
A couple of months into my 12 month contract with Onestream for both phone and broadband both services stopped working without any notice or warning.
Originally they claimed my line had been slammed but now they claim that they had only ever been providing broadband service and they aren't to blame!
On average it takes at least an hour on the phone before you get through to anyone and then they are as much use as a chocolate teapot, promised call backs or emails never happen and they seem to make little or no effort to rectify their mistakes.
They have made no effort to provide a temporary service and days later I am still without any service and they are saying it will be at least another week before anything will be done.

Time With Provider: 8 Weeks
Package Name: Jetstream Fibre Unlimited Broadband
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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