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PlainTalking121's Review for Virgin Media

 Virgin Media (Broadband Fixed Line)
Posted: 05th Aug, 2019    By: PlainTalking121
Half Star Empty Star Empty Star Empty Star Empty Star
Title: Inconsistent speed and increasing prices
I am so tired of VM to be honest but there don't seem to be any alternatives that can offer the speed we need locally. I am paying for a M200 high speed service and yet my speed test results fluctuates between as low as 20-25, a couple of months ago and as high as 180-185 today. We still have an old Virgin 2 media hub which is garbage and never been upgraded and our monthly bill for broadband and a single line rental with no more than £5 of calls is £68-£75 and they are increasing our monthly charge yet again on Sept 1st by another £3.50!! They really are taking the p!! If anyone has any suggestions that can give me good download speeds without buffering when streaming from Amazon or Netflix then please let me know. Virgin has become expensive garbage - they might be able to afford Usain Bolt and fancy ads to shill their brand but the day to day reality tells a different story as their service provision is terrible!! If I could have given you zeros I truly would. Virgin don't give a damn about long term customers that is very apparent - their customer call centre is a joke and the best deals are always kept for new customers, who they spend a fortune to entice to their network and yet the clients they have already are treated with total disrespect and left with out of date equipment and price rise upon price rise.

Time With Provider: 9 Years
Package Name: M200
Value
Half Star Empty Star Empty Star Empty Star Empty Star
Speed
Half Star Empty Star Empty Star Empty Star Empty Star
Support
Half Star Empty Star Empty Star Empty Star Empty Star
Services
Half Star Empty Star Empty Star Empty Star Empty Star
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