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AndyC's Review for Airband

 Airband (Broadband Fixed Line)
Posted: 15th Dec, 2019    By: AndyC
Title: Unfairband
I have been using Airband for a year now. It doesn't exactly do what they say on the tin though for me. Customer service is very poor. I agreed an appointment date and the engineer didn’t turn up. Their customer support is in South Africa so communication between support and the Airband company in the UK appears poor.

As for the Airband upload speed (Mbps) this is always inconsistent and hardly ever hits the 30Mbps I have paid for, it averages 10 Mbps, erratically . During the last four days I have had an upload speed averaging 2Mbps and have made regular speed checks to witness this. I have contacted Ofcom who have supplied me with details of my rights against the contract I have. I also keep contacting Airband in South Africa who state an on-call engineer hasn’t responded to their emails about my problem. They also stated the engineer will contact me, not happened to date.

I am technically minded in this field and as more people use this wireless service the slower it gets. I would advise any one else in the same boat as me now, and from my investigation online there are a few.. The problem they have is internet traffic. The system is great when it’s working, frustrating getting through to somebody at Airband to explain what’s wrong though.
Marks out of ten, three currently

Time With Provider: 52 Weeks
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