As an existing Vodafone mobile customer I accepted an offer of their broadband service on 10 Jan with an installation date of the afternoon of 23 January.
I then received a text from Vodafone changing the time to the morning. I waited all morning and the engineer arrived in the afternoon as he had not been informed of the change in times. He was unable to complete the required work and left, warning me to contact Vodaphone to warn them that the broadband connection had not been made and that they must therefore not switch over my existing land-line number.
I was subsequently given a completion date of 18 February but in the meantime Vodafone assumed control of my landline despite being unable to connect it.
I then noticed that Vodafone had in fact started charging me for their supposed "service' since 10 January.
So to summarise: they have managed to make a complete mess of the actual installation, they have cut my business land-line and have charged me for their complete inadequacy. Oh, and the phone call this morning took 35 mins to connect with a further 55 mins to explain the situation and be kept of hold.
AVOID - ******* useless.