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cg0's Review for Virgin Media

 Virgin Media (Broadband Fixed Line)
Posted: 24th Feb, 2020    By: cg0
Title: Fustrating but the only option I have
Their broadband product for the most part is good, I don't live in an overprovisioned area so I will easily reach 380-400 mbps on a 350 mbps connection, the problem lies with the rest of Virgin.

Their Hub 3 router is just awful, I've been complaining about it for years due to it's many issues. Notibly the Puma chipset causing high latency spikes and their plaster fix causing P2P to easily drain the speed out of your connection.

It's admin configuration page is not at all good, I've seen it forget my password or sometimes crash out and stop loading.

The best you can do is put the thing in modem mode and use your own equipment beyond it which doesn't fix the chipset issues.

When trying to get support Virgin is very useless, don't be suprised to have the person on the other end not understand you, give you wrong advice or hang up. Recently I've been having an issue where my router randomly restarts, which has been a lovely back and forth which required two engineer visits to be told it's a network-wide issue, according to the agents the issue was fixed after the first engineer visit despite no work being done, agents promising credit but then saying I can't have it, callbacks being promised but never delivering.

If you have a decent alternative I'd go with that, Virgin's network can be very fast but at the same time the rest of the company lets it down.

Time With Provider: 3 Years
Package Name: M350
Value
Speed
Support
Services
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