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grantfinlay's Review for Zen Internet

 Zen Internet (Broadband Fixed Line)
Posted: 30th Jun, 2020    By: grantfinlay
Title: Didn't meet expectations for the cost
Joined Zen 3 years ago after having tried BT, Sky and Talk Talk - and suffering the same problems of intermittent dropouts and loss of service. All of the ISPs failed to sort the problem, so we joined Zen, a premium service, in the expectation they would take things more seriously. But they relied on data they had at their end, which told them there was no problem, rather than accepting our lived experience. It took two years (and a promise to underwrite the £130 cost of doing so) before they agreed to call in an Openreach engineer - who found our wires 'half hanging loose' in the cabinet. So years of poor service, unhelpful technical support - in return for a £20/month premium!

Have just signed up elsewhere for a faster service (fingers crossed) and a £20/month saving.

Time With Provider: 3 Years
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