I went with Zen excited to get my first fibre broadband service, my previous ISP was unspectacular but the service just worked over many years with almost zero issues. With Zen Internet it started well, but then I was without internet for around 6 days earlier in the year due to a fault, it took long enough to resolve that compensation was paid but what’s really lost my confidence in Zen to provide a good service is the constant disconnections. This started a few months ago and has completely disrupted my service, looking today I had around eight disconnections, late afternoon to early evening. This causes havoc with Zoom calls and other similar activities that we all need these days, to the point I have to plan around the issue.

I have of course raised this with support where I made little progress, as I understood it, they suggested it was a problem at my end, which I don’t believe it is. They didn’t make it clear on how I could escalate the issue and they have not been proactive, it’s very clear how bad the connection is but the onus is on me to prove that the fault lies with them, that’s what it feels like anyway. I’ll be looking elsewhere once my contact is up, if my service improves I’ll happily revise this review but I don’t trust this company to deliver and certainly wouldn’t recommend Zen Internet in any capacity.