Vodafone are the WORST company in terms of set up and customer service. Please do not get broadband from Vodafone EVER. To my mind, they are a fraudulent organisation that does not operate honestly. There’s a reason they come at the BOTTOM of every customer satisfaction survey.

Do NOT be seduced by any “deals” as these are illusory and it will take you YEARS to fix any problems. Just walk away immediately. Vodafone are woefully ill equipped to deal with even the SLIGHTEST issue. Call center staff are naturally useless, but all the head office staff are illiterate idiots also. You won’t get a simple answer out of ANY of them. The culture at Vodafone is very much one of “lie, deny, and do nothing” which is something that as a paying customer you can do without. That comes from the top down. The CEO is an absolute joke and their “executive relations” team may as well be a bunch of interns for all the good they are.

PLEASE do not use Vodafone. Literally use any other phone or broadband provider. You have been warned. I can provide details and correspondence to back up everything I say. Keep away. Dealing with Vodafone can seriously damage your health.