We have had the Home Phone and Broadband service for around 4 years. It has been stable for most of that, but now it has gone wrong.

* Thursday 20th August around 13:00 we found that we had no Internet access. I reset the router and noted the red light flashing. The landline appeared ok.
* Thursday 20th August around 13:45 I rang the call centre and heard the announcement that there was an area problem, and it was being worked on.
* Subsequently I have telephoned and spoken on chat with agents who have advised the same - an area problem, and it was being worked on.
* On Monday 24th August I messaged on Twitter, and was advised that we have a fault on the line, in addition to an area problem, that was being worked on. I was advised that Openreach would be contacted to resolve the line fault.
* On Tuesday 25th August at 14:00, 5 Days after I first contacted the Call Centre, I rang again and got the same "area problem, that was being worked" on message.
* On Tuesday 25th August I also asked via Twitter for clarity on how I would know that the landline fault had been resolved. Would it be Openreach or Vodafone contacting me, thus far no response.

Please DO NOT consider Vodafone as your ISP. If it goes wrong you don't stand a chance!